This is a beautiful shop thus the two stars. But the deduction of stars comes from the level of…read morecustomer service we experienced . We walked in today ready to be talked into some new speakers for an update to our listening room. There were two employees in the shop, and I assume another customer browsing through a catalog. We toured the shop, walked past a man on a computer who ignored us, weren't spoken to nor even acknowledged by either employee at all. We spent some time browsing. And I wasn't going to beg to be helped out. We decided to go ahead and make our purchase elsewhere.

Five stars across the board. Can't say enough about the customer service of AV Luxury Group. They…read morerecently assembled my new Trans Rotor Dark Star turntable from Germany. Not only did Moe do a great job assembling it, Mike delivered it to my house to reassemble and calibrate. After a day, I realized the speed was off. Owner, Thomas came to my house literally at 7:30am to make the adjustments because he knew I had to be at work by 9am. That is unheard of customer service. These guys care. Plain and simple. Best audiophile shop in Vegas. Highly recommended.

SQ goes above and beyond. They are very trustworthy and good communication, while being extremely…read moreknowledgeable in the av space. The whole team is highly recommended!

Miklos was very quick to responding and setting a time to come out and assess my home theater sound…read moreimbalance. He arrived before promised, professional and courteous. He did an audio calibration of the system as my husband purchased a new TV that was set to our sound system. Miklos got us back to enjoying our TV again without resorting to closed caption. I highly recommend Soundqual!

Jeremy and his team (Shah, Victor, Jaime, Elio, Larry, Anthony and Erik) did an excellent job on…read moreour project. They are the best AV/Home Automation company in Las Vegas. Highly recommend.

These people would not even return a phone call inquiry on an old man (75)) trying to avoid…read moreblackouts on favorite baseball team. I guess with all the praise given to them by casino managers there to busy for the small guy! Oh well try someone else!

Literally the only people I trust my equipment to. So honest, smart and passionate about what they…read moredo.

Stepping in the Starr was like taking a step back in time in a good way. All the vintage speakers,…read moreelectronics, etc. and that's the only place I found in town where I can get my electronics serviced. I was very impressed.. They fixed my vintage Sony retracting platter turntable, and five CD displayer and they work perfectly.

Pro Audio built this Amazing home theater! John and Aiden killed it and Danny came later on to put…read morea few finally touches in to really finish it off! I have a 7.4.4 system, meaning I have 7 bed layer speakers, 4 subs, and 4 atmos speakers. They installed a full AV rack in the closet. Ran all the wires to that to make sure everything was clean in the theater room. I had this done in November of 2025 and it still work amazing. I end most night in this room with the family. My wife and daughter love it too. Thank so much pro audio you guys are the best and had the best price too!

Had Pro-Audio back to my home to do software adjustments and rewire my TV to accommodate new…read morestreaming services I purchased. Had AAron do the work once again. Ten years using Pro Audio!!!!! They are consistently excellent and technically proficient. Staff are great. Thank You Danny, Haley, Ashley and AAron. A decade and still the best!!! Thank You, Mike S Henderson

I've had a great experience dealing with LP Gear. I have several vintage cartridges and it is…read moredifficult to find quality replacement styli. Out of the several styli I purchased from LP Gear, I had a nude elliptical stylus for a Pickering V-15 suddenly go bad. The stylus had less than 15 hours. I examined the stylus under a microscope and found a jagged fracture where the cantilever exited the plastic grab. I was outside of the 20 day window but LP Gear came through and did the right thing, offering me a replacement, other merchandise or a refund. That is a company that stands behind their products.

I would strongly avoid purchasing from this company. I ordered a replacement belt for our…read moreturntable, which their listing said would fit our exact model. The belt that arrived was half the size and did not fit. I tried to initiate a return and was told I need to take measurements of our belt and send back the incorrect belt in order to get a replacement. I would be fine with that, but they refused to pay for the return shipping. I sent a photo showing the difference in belt sizes and the model of turntable and was basically told that I wrong because their "database" said the belt they sent me was correct. I even used an AI chat to confirm the correct belt length for my model and showed that to them and they still refused to send the correct replacement unless I sent back the incorrect one on my dime. What kind of return policy is this? Is it even legal? It makes no sense if you order something from a company and they send the incorrect part, the customer should be expected to spend more money to send back the incorrect part just to receive what you originally ordered! Its a borderline scam. I lost $26.83 over the transaction, which of course, isn't a big deal in the grand scheme of things, but still extremely frustrating. Its also shocking that a business would be so petty in refusing to admit to their mistake and try to save $7.00 or so on shipping while losing a customer for life. Don't purchase from this company. It's a gamble. You can't trust them and they will probably only waste your time and money.

Great! fast and reliable service I've had several televisions mounted from EZ tv mounting I highly…read morerecommend using there service again very reliable and efficient work.

I've had EZ TV Mounting come to mount my TVs and everytime the work was amazing and fast…read more First time it was to mount 3 TVs. Then i replaced a few more TVs and had him come a few years later and remove two of the TVs and mount two new TVs in those spots and it's always been quick and easy. If i ever upgrade my TVs again i will be using EZ TV Mounting.