Emmit and I wanted to say thank you to John for helping us with our phones,he took the time and showed us step by step about our paln and phones he is Awesome sale Representative and Wonderful Person,Not that many people will take the time to attend there customers they way John does I will recommend any of my people if they want help with there phone to ask for John because he is on point and about his job and I Tamika thank you again for the time and patience. read more

Here we go again, I had enough of Verizon nonsense. Every time I made any changes it was the most frustrating experience.I decided to pay off my phone in full and cancel service and went to a different carrier. Guess what yes you already know. They charged 131.31 for what, im not a customer. As you know calling customer service is another venture and not in a good way.So now I have to make arrangements to grab an Uber waste my time and money and try to get reimbursed.Part two stay glued sports fans read more

Came to this location with a sim issue and Anthony was very helpful. They are very helpful here and nice I will return to this location when it's time to upgrade. read more

Thank you Mathew!!! This Verizon is not in the best area but we came In looking for help and we got it right away! The entire team is very welcoming and nice! But Mathew stood out the most! He even helps Spanish speaking customers! He is amazing and unreal! Super professional! Thank you Mathew! We went to other Verizon stores and no one welcomed us or helped us like Mathew did! He got us new iPhones 15 pro max and our bill came out exactly as he said it would! Come ask for Mathew! He will help you!! read more

Shout out to Mathew! Helping the Lopez Family! This entire store has exceptional customer service! Me and my mom went into the Verizon on Sahara and Decatur, super horrible, condescending, and personal demeanor and attitude. My mom came into the store and met with Matthew, who helped us come back and got us an upgrade brand new iPhone 15 Pro Max. His entire team is very coordinated, very customer service oriented, very welcoming. They could all be busy and you hear them all in an echo welcoming every single customer that walks in through that store no matter how busy they are! Thank you so much. We will definitely be coming back and sending more family members and more friends because this Verizon store kicks butkeep up the good work! Thank you again, Matthew if you're ever in this area, any help Verizon store come to this store and if you can ask for Matthew. read more

If I could get zero stars or minus stars I absolutely would. verizonwireless is THE most incompetent mobile cell phone company you could ever go with. DO NOT go to them. CUSTOMER-BASED MY HINEY. It all started out when I returned a phone that was not functioning and received my replacement cell phone. My tracking number for the return shows it delivered in their facility. This was back in October. In late November both my cell phones were disconnected. The reason they gave? Because they claim they never received the return cell phone. When I called to have them fix this because my tracking number shows that it was in fact delivered. The answer I got was "oh yes we show it as delivered in our warehouse, we will make sure to give you the credit on Monday." I have called back every 3 days since that Monday to find out why the credit was not fixed and why my service has not been restored. Keep in mind this is now the beginning of December that this happened. Meanwhile, I keep getting late fees and my 215.00 bill as of today has now gone all the way up to $2,349.53 I have been unable to use my phones and they absolutely REFUSE to fix this. This is NOT my fault I have explained this to them multiple times after multiple calls to their incompetent establishment. Because they REFUSE to fix THEIR mistake they are punishing me for this, and ruining my credit. read more

Great customer service. Worked with Tad. Opened up a new line. In and out with an experienced worker. Thanks Tad!

Honestly I am so glad we walked into this store! The whole staff is welcoming and very very organized they definitely practice team work and are very close knitted. Greeting and welcoming every customer that enters! But want to give special thanks to Mathew! He is extremely friendly, welcoming, professional and knows what the hell his talking about! Offers extraordinary customer service! Exceptional! Thank you Mathew for helping my step dad, mom and I do our upgrades, lower our cell bill and get better coverage!! Thank you Verizon team! If you need help is the central vegas area come to this Verizon and ask for Mathew!! read more

Shaun was extremely helpful activating my new Sim card, was able to help me out right before their store closed. Great customer service!

Zack was so hopefully and kind to my kids he got us everything we needed and more I couldn't believe all the stuff I walked out with thank you so much Zack you deserve 10 stars but that not option read more

This stores makes false promises to trap the customers. We meet with their one of sales representative Eloy. He initially gives us false promise to make his account. We got trapped and open a account at this store and later we figure out he gave us wrong information's. like initally he said we will get 200 Mbps speed, later we figure out that we will only get 100 Mbps speed and if we go with 200 Mbps we have to pay more. so, to see like these kind of false promises we closed the account and returned everything. NOW the verizon send $1335 bill and saying they did not received any devices and keep following us. We did try verizon customer service but they are not helping. read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

If your looking for customer service...... AVOID SEAN MICHAEL AS WELL AS BECCA!!!!!! I have been with Verizon since 2007. All I needed was a simple signal booster and they told me to find another way to deal with it and they are not willing to help. Terrible customer service read more

Emergency EVERYONE stay away from this location and anyone who works there, especially Josue and Becca the business manager! They lied to me and told me I would be getting a free watch with a package and also a phone promotion. Both were outright lies and of course I will be contacting Verizon and changing my service company. Buyer beware this is actual Fraud. read more

I visited Las Vegas for new years 2024 and lost my phone in a casino. This store was the closest, so my girlfriend and I headed there via Uber. The Verizon employee, Sam, was kind, knowledgeable, and very helpful. He answered all of our questions (including ones about the securing of my lost phone data, data transfer, etc), gave honest answers without any BS, and set up my new phone quickly, including installing my screen protector and case. Losing my phone was a very stressful experience (especially on vacation in a new city), but Sam put my mind at ease. My girlfriend and I left the store and had a great time for the remainder of our stay in Vegas. Yes, a new phone was costly, but that's on me for losing my phone. I would definitely recommend Verizon (and Sam at this store) for any cell phone customers living in or visiting Las Vegas. Thank you Sam! read more

Wow! A Verizon representative placed a 50$ glass protector on my s8+ (edge screen) and all this time I thought I had a glass protector until i broke my screen. (I was suspicious the day that representative claimed to have applied the glass protector, he said the glass protector is very thin and undetectable- next generation quality - LIAR!!) I went to another store asking them to replace my glass protector and apparently THERE IS NO GLASS PROTECTOR ON MY PHONE! This place is a SCAM! read more

Verizon Rep Josue Gonzalez was the most helpful and patient sales representative that I've ever met. I changed services from AT&T to Verizon and I live in California, but my mother, who lives in Vegas, had to get her SIM card changed out. He took the time to call Verizon Corporate four times to have them make changes to my account. He attempted to contact AT&T on my behalf. The whole ordeal took over an hour, but he never stopped helping. In the end, he was able to resolve my issue, get my mom's phone transferred over, and reassured my elderly mom that she was going to be taken care of. read more

My old phone fizzled out...literally...and I came into the store in desperation. James greeted me warmly and walked me, patiently, through all my options. I left happy, fully satisfied, and with an even better phone AND phone plan! read more

Last night my wife and I came in to switch her phone number over from sprint. Roger was the gentleman that helped us. We were having an extremely difficult time trying to get the other party to release the number, but Roger was very professional. Even with the other guy being extremely disrespectful, he remained courteous and was even making jokes to help improve her mood. Honestly I have never had service that went so above and beyond. Thank you again Roger for being such an amazing person and helping thru all of this. Hands down best customer service I've ever received!! read more

Came into the location on a Sunday. I was told that I could pre order the new iPhone 13. I was reassured it would be here the following Friday and that I could pick it up on Saturday. The associates name was Kevin. When arrived, I was told my the manager that my product was not here and wouldn't be here for some time. The manager went on to say "Kevin's normally thorough". Maybe this is poor training? Now I have wasted part of my day with an incompetent manager who was all to eager to give me Kevin's cell number. read more

My mom really needed to upgrade her phone and we found this location that offers curbside service which was very convenient! Adrian was the gentleman who helped us and we could not be happier with his customer service! My mom explained what she was looking for in a new phone and Adrian gave us multiple options to choose from which was great! After she made her choice he went over the functions of the phone in a way that my mom (who is not tech savvy could understand) he was also able to transfer everything from her old phone onto her new one very quickly...not only was he extremely helpful but he made us feel extremely comfortable by keeping a safe distance and sanitizing everything he handed to us My mom is really happy with her new phone and we are so glad we ended up choosing this location! Thanks again Adrian you were great and we appreciate all of your help read more

I stopped at the store on my way home from work to inquire about the iPhone 12. I will say that they were extremely conscious about safety status. I met with Angel and he explained the difference in the models. Once I had determined which one I wished to purchase We started the transfer from my old phone to the new one. Well it took almost 2 1/2 hours because the Internet was having issues. However even though it took a long time I will give them five stars because all of the people involved were very knowledgeable and helpful. They know their stuff there! I am very satisfied with my purchase and will certainly go back again if I need something else. read more

I wanted to take them time out and applaud Becca Coco. Not only did she promptly assist me. She made me feel like I mattered and answered all the questions I had. I am big on customer service and she certainly went above and beyond. read more

I wanted to let you know that Matthew was very helpful, and helping me get my phone set up. The people in this store gave the best customer service experience I ever received from a Verizon store. Thank you for getting me backup and running once again. read more

Some young kid with dark medium shoulder length hair was not pleasant. He had attitude with every question I had. Can't remember his name but I will never go back here. I will tell everyone too. I wanted the promo you have advertising on tv. He shouldn't be working with the public read more

Just wanted to let everyone know how helpful Matthew was today. I had been having all kinds of issues with my phone and he fixed everything in a reasonable amount of time. He was very friendly and knowledgeable. I have always received excellent service at this location and would recommend it to anyone. read more

Nathan & Adrian provided me with an amazing Customer Service experience. They are polite, patient and always smiling! Highly recommend them! They won't let you down. read more

Worst place ever !!!! I was in town from LA. My phone said no sim. I brought it in. Sam told me my antenna wasn't working. He first swapped the sim and it still had problems. He advice me to get a whole new phone. Not even 2 hours later the new phone did the same thing. It was 8pm so the store was closed I called Verizon and was on the phone for 2 hours they couldn't fix it. I woke up early before my flight and a new person. Don't remember his name put a new sim in the old phone and it magically worked. Then did a new sim in the new phone it worked. So the guy said take the new phone in case and return it in LA. Again I thought I was at a Verizon store this whole time. I get to LA. This phone store is no where In LA. It's in chino. I was mad I couldn't return I called the store a guy name Eloy has been great he sent me a label I sent the phone to him he processed the return. I'm thinking we are all good. Noooo he returned it wrong. So "Verizon" is asking me for my "old" phone that I'm currently on. I've told him to fix this and he still says he's working on it. I'm on the phone with Verizon and they said they did it wrong Verizon can't do anything with out them do the return over. This is some bullshit. Eloy has tried his hardest to help me. But everyone else's doesn't seem to understand anything. Verizon now is going to handle this after it all and credit me my account for this phone. This is so unprofessional. Everyone don't go to this store they are FRAUD!!!!!!!!! I just can't believe how much time I waisted. NEVER AGAIN. If anyone should get any Recognition it's going to be Eloy ! read more

I had the best experience getting my phone fixed with Sam ! He was so friendly, kind, and made sure all my options were available to me . If you need any cellphone help or getting service go to this store ! Ask for Sam! If he's not available anyone there is super awesome ! He definitely hooked it up! Thanks again ! read more

Being in Las Vegas with a broken phone is frustrating but the folks at Verizon made it so easy. They were helpful and knew their products. Keith was patient and so knowledgeable. Marco acted as his right hand man. Now there is plenty of time left to hit the casinos! read more

I had to replace a phone after trying to swap phone numbers between two phones. Verizon had failed to prevent me from doing so, or warning me that doing sowould make both phones useless since they could not be reactivated with new numbers. I was pretty angry since Verizon basically told me they would do nothing and required me to get a new phone in the middle of the COVID 19 crisis. I bought the replacement phone on Verizon's website to be picked up at Cellular Sales' Maryland Parkway store. I got there and picked up the new phone. There was an issue getting the phone activated but, the sales staff made sure everything was working before I left. I appreciate that since I had wasted so much time with Verizon before getting to the store. read more

I went back to this store with a very stern demeanor and demanded a full refund of the $100 phone up-charge (which also was taxed), as well as the popsocket (plus tax) and I was *not* paying a restocking fee. Luckily, I got Roman Perez, who was very professional and talked like an adult and Marcos stayed far away from me and that was a very good thing. Roman had no problem refunding all of my money and offered to work out the kinks on my phone, which took well over 1.5 hours. (It still has issues charging and I forgot to mention that to him.) He was friendly the entire time and made sure that my phone was to my liking, rather than making more money off me. No one complained about staying late and other people were in the store and working late, as well. My gut says Roman is probably a good guy so I'm giving my experience with him 5 stars, but this ordeal was totally preventable and inexcusable in my book. Additionally, due to Yelp letting someone with no previous reviews write a 5-star review all about "Marco" shorty after my review posted (I told Roman that I had left a Yelp review and would update it thanks to him...hmmm) and my experience on 10/1, I am only giving the store an extra star due to all this shadiness. Just proceed with a lot of caution if you go here (especially if you are a woman) and get a printed, itemized bill before you pay as they won't give you one. I made sure to see mine before swiping my card for the 2 credits and have no idea why I didn't do that the 1st time as that's not like me at all. After seeing the fake review just now, I don't think I'm giving this store a 3rd chance. Come on, Yelp. Can you not screen out phony reviews anymore? read more

I was on day 2 of my vacation after driving 16 hours to get to LV. My phone completely shut down and quit working entirely. While my family was off playing, I had the dreaded mission of finding a Verizon store to see if anyone could help me fix my phone. I expected it to take hours and planned accordingly, since in Salem, Oregon it has NEVER been less than a 3 hour ordeal. That said, I could not have been more wrong or pleasantly surprised. Austin was quick, professional, compassionate, empathetic, and very very helpful. I am so grateful that he took the time to try to fix my phone before trying to sell me a new phone. He was confident and competent and I really felt like I could trust him. When he admitted that my phone was toast and even with all of his experience and skill, nothing he tried worked for him I was grateful for his candor and honesty. I am fairly savvy myself and I couldn't figure it out, so I knew I had no choice but to buy. We don't have a sales tax in Oregon and I really didn't want to buy in NV but I had no choice. Nothing they could do about all of that, but I will tell you this...he made up for it in customer service. I expected to be handed a new phone in a box and sent on my way. That is not what happened. Austin took the time to completely (to the extent possible) set up my new phone, including putting on the glass protector and even the phone case for me! He made sure to transfer everything for me and when I left, I felt confident that I wouldn't need to go back because he had thought of so many things I wouldn't have to address before I walked out of there. Add to all of this, I was in and out in 1/2 the time I had expected and planned and was back out on vacation with my family with a blip on the radar of interruption. I couldn't be happier or more grateful. It was not fun to have to purchase a new phone that I had not budgeted for on a vacation that I had to save for a couple of years to take. Thank you to this fantastic store and customer service. The last thing I will say is, thank you to the store employees for your vigilance in preventing disease transmission. You all stuck to protocols that kept us all feeling safe and cared for. Folks were consistent and kept masks on with physical distancing. There was plenty of sanitizer available, bottles of water were offered and provided as needed. I am grateful for the experience. Well done! read more

Went To several different locations to try to get a phone everybody was rude they were not helpful at all until we came To a Verizon retailer with this wonderful agent named Kevin KRISHEIR. We are extremely grateful he has awesome highly recommended go see him give him a high-five and he has a cute ass read more

Fast friendly eager to help store was nice displays looked good easy to see sales person did a good job make sure I was satisfied over all enjoyable read more

Very professional! Kevin is super funny and friendly! He has great customer service. He helped me with an issue I had with my phone and resolved it. I would highly recommend Kevin! He is amazing! read more