Came to upgrade and add a line. Was helped by Ryder. He was so friendly and kind and respectful. He was all alone in the store. The only employee. There was about 6 people in the store meaning customers and he took care of all of us alone. He was the only employee nobody else was scheduled. He was calm and cool and collected. Didn't rush us. Gave everyone the same respect and treatment. Wonderful job to Ryder. read more

What a terrible place to sit and wait as the people that work here do nothing but go on break and hang out Time to switch to att read more

Watch out for their promotions, bring your own phone get up to 500, we brought our phones, with the help of an agent, picked one of the required plans and now 3 months later wasting time to find out where they are, 2 gift cards for 250...customer service experience everytime i call is horrible, chat bots are just that, and it wasn't worth switching from TMobile...any cellular servive is better than verizon. Unless you like dealing with people who dont care, dont listen and enjoy wasting your time. read more

If you can, try to have Giovanni take care of you. He was AMAZING! He was all upbeat too during the whole thing. I've always avoided going to a Verizon store cause my experiences with about 4 locations (in California) SUCKED! And I hated it. But Giovanni made this visit awesome. He did everything pretty damn quick and he was trying to look out for my best interests. I appreciated his help through the whole thing. read more

I have been a Verizon Customer for 20 years. Over the years their service became worse and worse. It also became more and more expensive. The customer service takes forever to speak with an agent. I have switched to TMobile and have never regretted the move. I discovered Verizon has no customer loyalty plan. They gouge you on everything and keep jacking up the prices each time they get a chance. Never again. read more

Since this is the store where I bought service, I am very unhappy. This store made it seem like I would get such a good deal with Verizon Wireless and instead I have gotten ripped off for the last 2 years. The prices Verizon charges are exorbitant, especially with the large areas they have no service in. I have switched to a better company with way better service and actual rates quoted when I switched apparent on bill, with no hidden charges. My other issue with Verizon is how rude the operators/ customer service reps are. They always have attitude and are not at all helpful. Terrible company and not a very honest store as far as I am concerned. Not recommended. read more

Went in to get my prepaid line activated with Verizon's A+ signal, and very pleased with the customer service that I received at the store with mike. Coming from the auto sales industry I appraise the guy for handling my questions and concerns also hooking me up with charge-off and deals. There was a natural born racist fux customer at the store, and the guy handled the customer and de-escalate things in a very professional manner. read more

Absolutely the slowest, most incompetent customer service agents of any business anywhere. That's no exaggeration! That applies to both verizon wireless and verizon internet services. Absolutely terrible, non existent customer service. I was out of Fios service for 48 hours and no one would respond to my emergency! Then my mobile phone needed repair. After TWO HOURS on hold, I was disconnected. No agents were available. REALLY terrible company. Avoid if possible!! read more

We came in right before they closed and Alex helped us! She stayed extra just to make sure we got everything taken care of and our new phones and watches were working perfectly. She was extremely kind and very knowledgeable. We will definitely recommend sending people to this store and to Alex particularly!! read more

Jessica the manager was great very friendly and helpful I will be back to Get my husband and my mom a new phone here before the promotion ends! Such a great deal! Such great service! Thank you for giving me a nurse discount and helped me get all my savings on my account. It's nice when someone cares read more

I've never had a smoother experience upgrading a phone than with this store. I wish I was better with names because the two that helped me Monday morning just confirmed my loyalty to Verizon. I know his name starts with a J and his supervisor both were nothing short of knowledgeable, hospitable and real with me throughout the entire experience. This is the first store in Vegas you should visit, it's worth the drive for the customer service!! Thanks guys, you eased the worries of a chaos driven woman read more

Bad ATTITUDE, BAD SERVICE. I WISH I COULD GIVE ZERO STAR. Today I walked into this Verizon Authorized Retailer to get my iPhone 12 Pro Max that I ordered on last Black Friday and this guy (I believe his name is Mike, I even asked for his name and he lied his name was Victor??) told us that we can't get the phone anymore? excuse me?? He kept telling us that it is not Black Friday anymore that deal is over blah blah blah. Do you really think that we come in today thinking get the deal that ended last Black Friday??? They told us as long as if order gets placed before Black Friday we could still get the $700 Trade-in offer and $300 gift card (btw you must get the $100 plan every months). So we 'ordered' the iPhone 12 pro max on Black Friday and he was the one who helped us that day. it is ridiculous now he have to say "oh we can't do nothing at this point" and I should leave the store and try other places if they have better deals. Now that I claimed his attitude and how this thing went on through the Verizon Customer Service, we also realized that he canceled and deleted our order from the system. What a employee, you must be so proud of yourself treating the customer like this. read more

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Went to this location to get some help with my wife's laptop and ended up also getting help with my S4 as well. Jarryde was great help; knowledgeable and friendly. We were real pleased. I recommend this store location especially for their customer service. read more

Craig and Sean were amazing! Very friendly and eager to get me and my wife the best deal possible. I will NEVER go back to a Verizon corporate store. These guys are the best! ***UPDATE*** When you don't go to a Verizon store you run the risk of getting a BAD deal. This place took us and took us bad. A year later and we are STILL paying off our phones..we still have $400 left! They said whatever they needed to to get us to buy the phones...be careful! read more

Terrible customer service. Don't expect to speak with alive person. Visited their Boca Park service and they couldn't even order our phone upgrades on their computer. Each attempt timed out. Doesn't say much about Verizon does it? Everything we wanted to accomplish had to be done with a robot. So, my advice if you want personal service is to visit an authorized dealer and not their company store. read more

I switched over to Verizon from sprint back in December. Since then every time I send in my information for my Visa card rebate I get a response saying that they need something else. First it was the final bill I sent that in. Now it's a bill showing termination fees that have to be circled and not all the pages of the bills just the ones that we need and blah blah blah. I'm starting to believe they'll were you over with the promise of up to $650 rebate. Which they never in fact ever plan on giving you. Like I said going on six months now I think I'm just going to give up one another company offers just switch I'm gonna switch. I think the whole thing was a scam read more

Was a horrible experience that after I had to listen to a clark's conversation with his girlfriend all the way through, still couldn't get service because he didn't pay attention. read more

Worse customer service EVER. I have service at ATT and called Verizon to ask about their plans as I want to switch. The customer service associates don't know ANYTHING. I asked about the plans, lady said hun what? I said minutes and data, she says ya we have that. I said what plans do you have for that. She said hold on, 5 minutes later another person answers the calls saying Verizon Wireless can I have your Verizon phone number, I said I'm on hold someone was checking plans for me rep said I must of been put back in the que. what kind of people do they hire at Verizon. I'm staying with ATT or I'll check out Sprint. Wasted over 25 minutes on the phone jerks! read more

Been into this store multiple times. Every time I go in, a customer service rep "Lindsey" has always been 100% great with me. Very helpful, takes her time to actually help and care for her customers. Does everything she can to satisfy the customer needs. I will keep on going back to the store just because of her. read more

Great service!!!! Bradley was flat out awesome! Poor guy stayed an extra hour and a half getting my husband and I set up with new upgrades! He was very helpful, informative and patient. My husband and I left very happy, Verizon is very lucky to have Bradley working for them. He's an asset to any company I believe. read more

Just went in and the service was great. Had problem with my SIM card and without hesitation they changed it out and recommended alternatives if it continues. I would definitely go there if I had issues again. read more

What a horrible experience! Bought a phone here last week and was told just told bring my T-Mobile account information so I could keep my old number. Came in tonight (Friday night and only one person working??) and sat for 40 minutes for the lady to tell me that I will need to call Verizon to make the change... Are you kidding me!? Poorly trained staff, will never come back to this location! read more

This was one of the greatest experiences I ever had purchasing a phone. My son's phone was destroyed so I walked in to just ask if they could activate my old phone for him. The salesman Craig, looked up my plan and informed me that I was currently getting a bad deal and I could get a brand new phone and more data at an even cheaper price than I was currently paying. I really appreciated how Craig and his manager Sean went above and beyond to help our family get the best deal possible. read more

Had the best customer service I have in a long time, thank you Stephanie and Lindsey you guys are amazing and professional! I appreciate doing business with your company! read more

i have been with verizon for many years now, and i currently have two i-10 phones. and i9 want to upgrade to a I-12pro! my partner has t-mobile service. lately in las vegas,where i own a home. i have been treated like a criminal at the verizon store on Rampart and Charleston! i have been refused entry many times, and i am angry! i have tried calling verizon lately and i cannot get thru to talk to a sales agent, about upgrading my I-10sx phone(2) and they will not talk to me without a pin code? i don't know any,and they won't talk to me,with any other ID possible! i am fed up with verizon, and the have false advertising about 5g service here! there are 1800 cities in america that have 5g providers, and las vegas is not one of them? Are we too small or what? i plan on just walking freely into a local T-Mobile store, which i have been in this week, they will said i can get a trade in value for my10sx of $856 and they will contact verizon when my new 12pro phone comes in, cancel my service, collect small monthly payments from me, and i will have my new T-Mobile phones to go home with, and only have to pay a small monthly payment for several years! That is why we plan on switching all equipment to T-Mobile,and never have to deal with all the stress and anxiety caused by Verizon again! Thank god, and saved a lot of money! Goodbye forever, and i will pass this on to all my many friends! read more

I am very disappointed. I have never gotten back on to yelp to write a follow up review however there were a few problems after I wrote the first one. First it was the rebate situation. I thought oh how nice of them to do all the paperwork for the rebate for me so all I had to do was place a stamp and I was good to go but then turns out the paperwork was wrong so I had come back in and have them re do the whole thing and I had to put another stamp to resend it. Second they told me to come back in because they had overcharged me and had to refund back the money. I originally wanted to pay off my phone so I said can't you just put that towards my payment for the phone and they said no. So I had to take time out of my day to come in and have it fixed. Well turns out he forgot I wanted to pay off the phone so it wasn't an overcharge so basically I went in there for nothing. Third time they call me again saying I need to come in because the transaction was done incorrectly. So we had to do a refund then anther charge and they said it would be in my account 24 to 48hrs. Well, it's been that long and I still haven't seen my refund so I had to call again and he found out it takes up to 5 business days. Seems like they need a review on their policies. I am normally not someone to give bad reviews but even after the fact, they didn't offer anything to help smooth this over. I can understand one mistake but three times and only an apology was given, to me that is not good customer service. read more

My wife and I had a great expereince upgrading her phone and getting our questions answered on Saturday. Kerry was the tech advisor and was very helpful. We have been long-time Verizon customers and are very happy with the service that we received. read more

Best experience at Verizon ever. Craig and staff here are really friendly and willing to help their customers get the best deal! Recommend everyone to try here! read more

Jarryde was very helpful, very efficient , and very friendly. I had been to the other Verizon nearby several times and wasn't even able to get the services I had requested. I had tried to switch my phone on 3 separate occasions at the other location and was about to give up until I went to the new location and received excellent service. Will definitely continue business here read more

These guys are great!! They are so helpful! This store just opened so there is no wait. They sometimes have new hires but they make it a great experience. read more