The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I called to see if they had the new iPhone 17 Pro. They said they did so I drove over there and…read morethey didn't have the phone and I know that they were just lying to me because they were trying to get me to order the phone for delivery in two weeks. I saw them do it with someone else also. These guys are not honest.

Mike was amazing! Woke up and my iPhone was black. I need my phone to access systems. Had to call…read moreout of work. Went to Verizon paid for a new phone and all my phone needed was a soft reset, which they did not even try! I had to pay $50.00 restocking fee. Mike saved my day and I'm so thankful!

thanks to Mike at iPhone doctor. He repaired my iPhone 7 for me. He did it fast and efficient. It…read morelooks great. It's working great and I really need this done in a timely manner. Thank you so much. service was great as well

We were beyond impressed with Marco who went out of his way to help us fix a storage problem with…read moreour cell phone. We left very happy customers. Don't waste your time calling Boost's customer service phone number which is staffed by Asian people who speak poor quality English. Instead go into the store because it's worth it. We've been to most of the Boost stores in town and based on our experience this is the best store in Las Vegas for customer service.

My name is CEO Derrick Lamont Gullatte Face Dance Entertainment I us too Work for this company just…read morewanted to say hello

I needed a new phone screen and the speaker would not work for incoming calls. Wireless Toyz fixed…read moremy phone for less than 1/2 the price UBreak I Fix quoted me. My phone us working great now.

This is my favorite store. They always do their best to help me as soon as possible, whether to…read moretake a payment or to help me with my plan my family appreciates this location. Also, I highly recommend they go above and beyond to help their clients.

I can barely walk and I'm disabled with a cane. A lady was waiting and she said there was someone…read moreelse in the back that could wait on me. He was with a customer. I just wanted to ask him a question. He was very rude, and interrupted me and I did the same to him and he took a breathe with a rude obvious exaggerated face and told me he was with a customer. Twice!!I knew he was with a customer. I just had a question so a disabled person would not have to wait too long if there was no sale on the iPhone 17 pro max upgrade!!! I walked out, and said you just LOST a customer! The other man never looked up or acknowledged me! I was going to upgrade my husbands phone, too! I will not give these people my business at this location ever!

I went into T mobile to get a new phone. It's usually a nightmare getting a new phone for me. I…read morearrived to the store and was immediately greeted . The Representative that helped me was Haley Gil. She made it a very seamless process. I never had a representative take such care helping and explaining to me about my new phone. The store was clean. The reps that I had contact with were professional, friendly and knowledgeable. Haley thank you for a great experience buying a new phone. I give her high marks and the store high marks.

This is my FIRST time ever leaving a review and Maureen helped me so much I was trying to fix my…read morephone service because it was canceled and it was this whole process was long for what we had to do but we did it and she just so helpful and she is a good sales women she convinced me to get the phone protection for the 17 and I never get phone protection

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

My husband and I were so lost with our new phones. Ryan helped us get a number change and actually…read morewalked us through using our new phones and showed us a way to make it run faster. Thank you Ryan for the wonderful customer service you provided to me and my family.

My wife dropped her phone. And the whole screen turned green. It was not cracked or anything else…read more After reaching out to a handful of places. All asking for "diagnostic fees" and have various upsells and fees depending if it had this or that, iRescue was the first spot they seemed so casual.. over the phone he asked for us to just swing by and within 15min he'll know if he can fix it or not. No sales tactics and nothing merely than just a conversation. He told me the price for a screen replacement since he believed (phone unseen at this point) that would most likely be the issue. We ended up waiting a day, then going with iRescue. They ended up replacing the screen and calling us that it's ready for pickup. Although it's not an OEM screen, this merely buys us time until the "latest and greatest" phone is released.

iRescue responded to my project request on Yelp very quickly and was able to get my phone repaired…read moresame day. We will definitely be using them in the future for any repairs.

Avoid doing business with the shady owner of this "Authorized Dealer "location of "Portillo…read moreWireless". The owner and salesmen at this location are unscrupulous and will sell you a used phone and pretend that it is new...you will figure it out when you begin having multiple issues with your device and go back to the location only to discover they are committing tax fraud by charging customers 40% tax instead of 8.15% and when the customer returns upon closely checking their receipt...the owner will laugh gleefully through his lying, crooked teeth and refuse to give you your rightful tax dollars back. This is absolutely FRAUD to overcharge customers on tax (In my case, I was charged almost $10 tax on a 19.99 phone. I have never had this happen as most 'citizens' do not require other 'citizens' of the US to pay 40% tax just to make extra money and steal it from hard-working citizens. I strongly recommend dealing with "Lisboa Wireless" on Sunset in Henderson if you need any BOOST MOBILE services as the owner is honest, helpful, straightforward, and will gladly help you BEFORE and AFTER your purchase...but most of all they are not committing tax fraud at this location. (Sidenote: I purchased the exact same phone ($20) a month earlier for my partner at Sunset and was fairly charged 8.15% instead of what the liar at this Rancho decided to steal. The primary question this presents is: If a cell company that has all of your information and will purposely overcharge you and steal your money (owner created the amount of tax he wanted to charge manually instead of letting the system charge the appropriate amount for a $20 phone) then how can you trust them with your data, credit card numbers, personal info, etc.? Take the risk if you want, but I wouldn't because these are the most dishonest salesmen that I've encountered. If you have experienced similar, please report to appropriate agencies because I do not want customers to be continually stolen from at this location.

After having such an amazing experience here last Week, I…read morecame back to get my iPad screen fixed. I was greeted by Luis, who quickly was able to assess and give me the quote for how much the iPad screen would be. He fixed it promptly and ensure that everything was working up to speed. Luis was kind and genuinely caring. He was passionate about his work and wanted to ensure that everything was done to such a high standard. Thank you Luis for making this experience. So pleasant. I look forward to bringing my broken electronics back here again.

This quaint repair shop may be easily overlooked as with many other smaller businesses in a…read moreshopping plaza, however, you should consider bringing your broken phones and laptops in for service. Each member of the staff (like Tanya) was cordial which brightens the experience, especially when you are upset or frustrated with your broken item. I brought an iPad in for a screen repair and it was ready the next day. Unfortunately, after taking it home, I found a dead spot near the middle of the screen. So, a few days later, I returned to the store and they fixed the issue under their warranty (you can find it on their website). Personally, my affinity from this shop comes from their willingness and eagerness to resolve the matter at hand. They were upfront about wanting to spend more time with the iPad to test it and make sure everything is working properly before I picked it up again.