Wait was not long. Service was Excellent! Tim was extremely Helpful & Professional !…read moreI recommend this location for your in-person needs!!

RING RING RING AND NO ONE EVER PICKS UP THE PHONE. DOES ANYONE WORK THERE? Come on!!! The amount…read moreof money I spend and the crap iPhone and AT&T service that is wayyyyyy too expensive. Since I got my new iPhone 16 a couple months ago. My phone is crap. It freezes, Glitches, doesn't connect and I pay way too much for no customer service. It's just so crappy. I'm going to switch carriers. It's been 20 years of just okay service. But lately it's so bad. And they also support Trump I found out and donated money. So there's that! Bye AT&T

Traded in our phones today for a free upgrade to iPhone 17. We were mostly assisted by Jasmine…read more She was really helpful and very patient, and got us sorted out pretty efficiently. And she was cute too! The manager was also a nice guy and was able to help us out with some discounts. I didn't get his name but he was a black gentleman. All in all, would return to this location.

I wish I could give them a zero. I ordered the IPhone 16 pro max but honestly last night and it's…read moreshowing in stock here. I called for an update this morning as it said I should have the order ready within 2 hours (of being open). Now on the phone for almost half an hour and they are saying they can cancel my order and put a new one in for today or I have to wait several days... Because this store wants credit for the order... However I have a special offer that I went through and a trade in and doing this would cost me significantly more. I've been saying no and asking for a manager for this whole time and STILL ON HOLD as I write this comment. HORRIBLE SERVICE.

Shoutout to FRANKIE, thank God he's the one helping us today. We're normally being assist by FRANK…read morewhich is also awesome. Now there's 2 ppl we can recommend in this location. Frankie is sooo patient, and thorough. He's NEVER rude. He explained everything, he even offered us water . This location is lucky to have him. If anyone needs a good referral to talk to about anything equipment look for him Thanks FRANKIE

If you're looking for someone to give you get advice and support to helping you out look for Shaq…read morehe is willing to go above and beyond to helping your needs great things

Best Buy - 6455 S Decatur Las Vegas, NV…read moreApril 2026 Great customer service. Clean store. Fantastic layout - roomy, easy to navigate (and I'm short, so that's rare!). It's clean. I loved it, honestly. It's the best Best Buy I've been in, in years. Kudos!

I went to this location to schedule a key fob installation, but they only had the Viper Remote…read moreStart available. The Viper is one of their more expensive fobs in the store. My son had just completed Basic Military Training, and he only had a few days before reporting to his duty station to get this work done. The Autotech Department or Geek Squad told us that the install would be worth it. After the installation, we drove the car home and parked it. The next morning, it wouldn't start. We called the Autotech department and were advised to bring the car back. The technician rewired some things and advised us that we were good to go. My son had to get on the road to head to his duty station the next day. My husband and I followed him there just in case there were any issues with his car. My son's car has stalled numerous times since the Viper installation. He took his car to a mechanic at a garage to have it checked out and was advised that there was nothing wrong with his car, that it was, in fact, the Viper. The mechanic advised him to remove the Viper from his car. My son called the nearest Best Buy to have this part removed and get his money back, but was told they could not give him a refund; they would remove the Viper. It cost him tow fees and days off from work to handle this issue. Sadly, anyone is treated like this, especially someone serving their country! They talked my son into an expensive fob, which they spoke very highly of, that causes issues. You should be able to speak with a professional and get what you want instead of being upcharged for things you don't need! A national store chain? Why was he treated like that? I hope management reads this post and provides a better outcome for this issue. My son isn't asking for anything more than what he paid for. I feel he should, at least, get his money back! Maybe you should reconsider who you have working on installations like this!

A bad decision to bring my computer here. I should've known from the moment I walked in at 10 AM…read morein the morning. when the technician already had an attitude at the front counter (short middle eastern or Hispanic looking guy with black hair ). My gut told me to just walk out, but my work computer wasn't coming on and I needed to get it fixed. This place was unfortunately, the closest place to me, and I regret bringing it here. It took 2 weeks to get a battery issue figured out, in which I originally told them when I dropped it off that my computer was working fine then the battery died and would not charge. So I would think common sense would tell anyone that it may be a battery issue or the port. From the time I dropped it off, communication was horrible. I HAD to call them two days later to ask if they had found anything. I'm not sure how long it would've been before they called me. When you do call, each person you talk to there had a different answer as if they weren't communicating internally with one another or notating things in a system. You could always tell when it was the guy with a bad attitude answering the phone though. He's just not a pleasant person and I would never want to do business with this particular business again because of him. He's insensitive, lacks emotion, and tries to make you feel incompetent for their dysfunction. Needless to say after a week, the brainiacs finally figured it out, my computer needed a new battery. All of this took two weeks, and of course I had to call them yet again to ask the status after they said they'd order it. Of course, no one knew if one hand knew that the other hand had ordered the battery. Finally, two weeks later, I was told I can come and pick up my computer. When I got there, the short guy with the bad attitude was yet at the front desk again (you should really find a happy front counter person preferably a woman because he's going to end up making you lose out on business)- Anyway he had an attitude yet again, no greeting or "how can I help you"...he handed me my computer without giving me my plug. Then when I asked for it, he said "oh you brought it in with the plug" and acted as if walking to the back again was going to kill him. When he brought it out, there was no "I apologize for the delay or for how long all of this took" or anything. Just a freaking rude human being- horrible customer service, and I'll never take any product to this company ever again. Oh, and to top everything off, the supposed a new battery that they put in my computer worked for 3 hours before it need charging. I was getting three hours of charge before I took it in. So whether I actually have a new battery in my computer remains a mystery.. The sad thing is, I had an another product that I wanted to take there once my computer was fixed. I'm glad that I waited to see how this experience went.

New to the area, my son cracked his phone screen. From the moment we stepped on door, we received…read moreexcellent customer service! The employees went above and beyond: they helped me file insurance claim, fixed his phone and even stayed a few minutes after the store closed to allow me time to pick up phone. When we got phone back it looked brand new, highly recommend this business.

Ramon at MSD Wireless and Repair did a great job at replacing my husband's Galaxy Note 8 battery…read more Not only did he have the battery on hand, he was able to have it done in about an hour. Ramon is very personable and has very reasonable prices. The store was very clean and organized. Will definitely use him again if needed, in the future and will refer him to family, friends, and neighbors.

Roman was so helpful and nice! Great repair shop! Great deals. I would highly recommendread more

Do not use this kios in Costco. They are separate from corporate which allows them to lie and…read moremanipulate you. I was told one price and charged another. In the mist of trying to fix the issues I have been ignored and lied to. Meanwhile the time period to canceled has expired. Im struck with a 196.00 bill that should have been 151.00. Please if you chose T-MOBILE. Make sure you can go to corporate with your issues.

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