Came in to get a new phone and dealt with Ryan and Jay. Both were extremely helpful in working…read morewith me on my account and my phone desires. Once I got my new phone purchased Jay took the time to help me set the phone up, he put the screen protector on for me and the cover. Jay made sure everything was running smoothly before I left. The next day I had a few questions and went back in and talked to Ryan again and Austin the manager. Both were really amazing and helped me once again. I thank Ryan, Jay and Austin for the professional and friendly service and all the help they provided. I highly recommend this store.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The staff at this store were very nice and polite, but there seems to be a major lack of training…read moreor a system issue when handling online ports. I started my switch from T-Mobile online and was forced to come into the store to finish it. During the process, I explicitly asked the reps to make sure the "Next Up" upgrade program was added. They assured me it was, but it never actually went through, and the store didn't log the request properly.While the store staff likely just made an honest mistake due to a confusing porting process, AT&T's corporate customer service has been completely terrible. They acknowledge a mistake happened at the store level but flatly refuse to fix it. Instead, they told me I am stuck paying an $800 penalty to upgrade my phone.The store employees mean well, but the system is broken and corporate support is non-existent. AT&T would rather lose a customer to a competitor than fix an administrative glitch made during a carrier switch.

TL; DR: I was signed up for a service I didn't want, and when I questioned it, I was lied to…read more Cricket has lost a long-time customer. My husband and I recently bought new iphones. We had different carriers (AT&T and Cricket). I was able to transfer the AT&T service to the new phone myself, but the Cricket phone wouldn't let me. I ended up at this location to get help. The woman working there easily transferred service to the new phone, but she charged me $11.00 to do it! And while she was working on it, I got a text on the old phone welcoming me to "Cricket Protect." I immediately asked her what Cricket Protect was, and she said, "Oh, that's nothing." I asked if it would cost me anything, and she said no. I then asked, "So, my bill won't be increased going forward because of this?" She said, "No." Well, the next day, I tried to make a call and got a recording that due to my unpaid balance, my call couldn't be completed. Since this is a prepaid plan, I was confused at first. The recording gave me the opportunity to pay my balance over the phone, and then told me that I could reduce my services to lower my bill. I selected that option and was told by the recording that I could drop Cricket Protect (the service I was signed up for at the store and told was not going to increase my bill). I opted to drop Cricket Protect and was told that my unpaid balance was now only $4, which I went through the steps to pay. When I got to the end of the process, I was told that payments over the phone would have a service charge added to them. They could have mentioned that at the beginning! I declined to complete the payment and paid online (which has no additional fee). The end result is this: I've been with Cricket for years, but the day this happened, I changed to a different prepaid carrier.

Oscar helped me switch over from my Metro T-Mobile account. He was quick, efficient and friendly…read more I'm really liking my Moto G Stylus 5G 2025 phones.

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

Took my phone in yesterday Thursday June 25th because my phone insurance company "Assurant" set up…read morean appointment at this store to have my screen fixed on my Samsung S22, it was purely cosmetic damage and the phone was in completely working condition. Glen told me it would be ready in about an hour, came back after an hour and he told me that there was bad news, my phone was completely black screened but he would try to fix it and to give him about another 20 minutes. He was able to get the phone back on but absolutely no pressure could be put on the phone or it would go black screen again. Even joked that it should be carried it in a pillow. He told me to call the insurance and state the phone screen had been repaired but there was water damage and they would send me a replacement. He told me to call on Monday. Mind you I would have to pay 89$ for a new one to be sent which he didn't bother to disclose. Well I called the insurance company, today Friday and told them the truth of what happened and they informed me that I would have to deal with the store since they caused the problem. Went back to the store today and Glen was there at the front desk again, only to be told it basically wasn't their problem and they were not willing to do anything to rectify the problem they caused. This is not ethical telling me to A. Lie about the situation they caused, or B. Not willing to take responsibility for what they did. Just know if they mess up your phone they will NOT take care of the issue and you will be left with a phone that is not in the condition it came in.

I wanted to acknowledge & appreciate TJ for going above & beyond for me with my broke screen claim…read more T-Mobile in store were no help & no customer support. I went three days dealing with tmoblie stupid verification process. TJ got it done in 2hours over again T mobile issues. Fuck T-Mobile on Buffalo & Washington. Haha Their response on my issue WAS TO UPGRADE PHONE Thank you CPR & TJ!

This guy is honest by referring me to another store to get my phone fix, I appreciate you. Thanks!read more

Always the place to go to replace fob batteries garage door opener batteries and the nice lady…read morethere cleaned out my charging port still would charge but she tried for sure

We got an email for a "device check-up" and scheduled an appointment. My phone has been acting up,…read moreso it was a perfect time to go in. The clerk was not helpful at all, didn't perform a diagnostic or anything. Opened up settings and claimed everything "looked good." What the heck do we pay insurance for if that's considered a "check up." Immediately went to the AT&T store in the same complex for assistance. Do not fall for the trick- just go straight to the source.

If I could give 0 stars I could. I dropped off my phone for repairs right after they opened. I…read morechecked my repair status when I got home and it was immediately deemed as "Unrepairable" only after dropping off the phone 30 mins ago. I ask my husband to pick my phone up at the 2 hour mark when the repairman said it would "be ready". He then asked why the claim was denied and the sales person told him in a rude tone. Please save your time and go somewhere else.