Shoutout to FRANKIE, thank God he's the one helping us today. We're normally being assist by FRANK which is also awesome. Now there's 2 ppl we can recommend in this location. Frankie is sooo patient, and thorough. He's NEVER rude. He explained everything, he even offered us water . This location is lucky to have him. If anyone needs a good referral to talk to about anything equipment look for him Thanks FRANKIE read more

If you're looking for someone to give you get advice and support to helping you out look for Shaq he is willing to go above and beyond to helping your needs great things read more

This review I guess is more about T-Mobile than this particular outlet but I also have had good experiences here. After 20+ years with T-Mobile, AT&T caught me at a weak moment and I switched over. AT&T was an absolute abortion from day 1. My 4 lines were pre qualified for 4 full trade ins. That turned into only 2 being approved and attempts to solve with customer service were ignored. We lost over $1000 to AT&T. When I switched back over to T-Mobile, I expected similar shenanigans. Instead, I received every penny they promised. TBH, it wasn't seamless. I had to contact T-Mobile twice, costing me at least 3 hours of time, but we eventually got everything they promised. Given the shitshow that is cellular service these days, I'll take it as a win. read more

Absolutely unacceptable experience. I came in before closing for a basic screen protector replacement, something I pay for monthly through T-Mobile insurance. Abigail refused service and offered zero effort to help or problem solve. I even offered to apply the screen protector myself to save with time and was still denied. If T-Mobile is comfortable charging customers every month for protection plans, then stores need to be prepared to actually provide the service during posted business hours. This location clearly does not value paying customers. I will be changing my services after this experience. read more

Frankie is the best! We originally bought a new phone from the Exchange on Nellis and apparently they made a mistake with a trade in phone. We came to this location on Decatur and Frankie was able to help a lot and make things right and accept the trade in phone. I highly recommend this location! :) read more

First time coming to this location, was having problems with my phone and it wasn't getting any calls. So I had to make a stop while I was in the area. As soon as I walked into the store I was greeted by an sales person, they had us take a sit and wait until someone was free to help me. The sales person who took care of me was Taisha, she took the time explaining everything and helping me get my phone in back to working order. She didn't think any questions I had were stupid and she helped me a bew screen protector for my phone. This will be my new place to stop if I need work done on my phone for sure. read more

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I took my brother-in-law who is a stroke victim with limited speech and Tia S. at the lake Mead Crossing store seemed to know Exactly what he wanted and so patient with him thanks for your professional and caring personality and getting exactly what he wanted read more

Lizeth was amazing and she helped me fully understand my bill. She also recommended the best options to save money and be happy. Lord knows I was about to change my phone service. But I will be staying with T-mobile. She also had a genuine and nice aura the whole time. :) read more

I went in on a Saturday and was prepared to wait. My mobile wi-fi was not working out and I wanted to cancel service and turn in the modem. Jennifer saw me right away and was exceptionally helpful. After she filled out the paperwork she helped me with a possible tablet purchase. If I decide to get it, I'll ask for her again. read more

I got to N Decatur T mobile location, bunch of people waiting. 2-3 people working. 1 employee was just putting new customers on the schedule. I was told 30 minutes wait time, but obviously took longer. When the T Mobile lady came to me, I told her my concern in regards to phone issues I'm having, but she didn't even waited for me to finish talking. She took her charger in a rush and plugged my phone after taking my phone cover off, my phone was charging, so she said it's nothing she can do and that it's my charger not the phone, and she suggested to take it to Apple. T mobile employee dismissed me and my concerns and could care less I waited there for about 1 hour. I barely leave comments , good or bad, but... I tried calling the store to talk with manager and tell him/her about my experience. Nobody answered. read more

T mobile is ripping me off. My auto pay is set up. They don't use it and than tell me my payment is late and charge me fees. I hate t mobile and I am going to change carriers this week read more

The worse place I ever been to. The time(s) I went there, it took forever to get service.. if you plan on going to this location, be prepared for a LONG wait.. read more

Alarming incompetence with the exception of Reese, who likely saved me another 24 hours without a phone. Went to the store yesterday because my camera wasn't working, lady who helped me sent my phone into an unresponsive state. Then told me I could only get it fixed at Best Buy Best Buy sent me to apple, who sent me to T mobile, who sent me back to apple, who sent me back to t mobile. After getting services turned back on, phone wouldn't download app. Another lady suggested master resetting my brand new phone REESE, stepped in and realized my phones VPN was on. Exceptional awareness on his end, unbelievably poor performances by everyone else involved. read more

Walked in for a quick prepaid phone and Frankie helped me. Super experience. He was so nice and helpful. An abundance of information from him that was very helpful!!!! Thank you so much read more

I'm giving this five star review to Gheo! He is extremely patient. He helped my husband and I get an incredible deal! Not only did he explain step by step how each promo deal best works for us, but he made sure we went home with a fantastic saving into our pockets. He definitely deserves a recognization. Definitely the other staff were extremely friendly and helpful with us as well. We always come here and we always come out with resolved problems and smiles in our faces! read more

I had an excellent experience, a gentleman by the name of Frankie. He was extremely friendly charismatic and made the process smooth. Excellent conversationalist and representative. read more

I was a guest here with Emily and she was awesome! She was very informative, patient, and helpful. All my requests on estimates were given and she guided me along the way with transparency. Her recommendations and suggestions were such a big help. I appreciated her kindness, definitely coming back ! read more

Going to the phone store is never fun but the workers being incompetent and standing around instead of helping customers makes it even worse. I had to wait 30min to trade in my phone and by trade in i mean i literally just had to hand the worker the phone. I had already done the transfer and phone clear. They also messed up the transfer leaving me to going to the Apple store to get it fixed. This location specifically sucks best of luck. read more

Sym was super duper helpful !! So kind and patient and helpful !! Literally appreciated her so much !!! Give her a raise !!!

We switched to T-Mobile from AT&T recently. Not only did we save a ton of money, we have much better coverage. We even have cell service out at Red Rock where non of my friends have coverage. Their customer service has been over the top helpful and polite. They even call it "customer love!" We liked it so much we added wireless internet and dropped Cox, saving another nice chunk of change. Last night I went to pick up my wife at the airport and while I was gone our puppy managed to get through the crate and destroy the power cable for our internet portal. I called T-Mobile and it took less than five minutes and a new power cord is on the way, no charge. Highly recommend. read more

Dania and Frankie both helped me on 2 separate days. They are truly amazing. I don't understand why the rating is low on this location, I've never experienced better customer service! Right across the street is my grocery store I shop at, so everything is a win win. So happy i switched from spectrum to t mobile. read more

Walked in immediately I was greeted by pretty much every employer, I was assisted by two gentlemen and then there was one. I informed him what the issue was and I was provided with a solution within 5 minutes of expressing my concern. Overall, inside the store was clean the customer service is prefect. I was in and out even when they were a little busy, I resolved my issue with in minutes I am 100% satisfied with the service I received. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

The only good thing that came out of my experience was getting a new phone. I was told a different price for my monthly payments in store than what my actual payment was. I was also told what my due date would be in store but that was also wrong. I've had to call 611 customer service 3 times to figure out these issues and the first time I called I was told that I didn't have a balance due. The next day I called again and was told I have a balance that is past due. Setting up my online access to my account still will not work after numerous attempts on the phone with customer service and on my own. Very disappointed. read more

Dear T-Mobile. It would help if your staff explained details of a trade in, my paperwork reflected a 5.00 credit , when we called to ask about the error, the rep could not tell us how to navigate the app to find the remaining credit. It was not explained that the trade in would reflect as a monthly credit on our bill. Do you think your customers should know this!! You don't get the trade in value up front. It is given to you over the period of financing your new phone, rip off. Your reps should explain and not assume your clients know this. Deceptive, real deceptive practices read more

waited almost 2 hours just for them to tell me the phone i wanted was out of stock. Called earlier to check if they had any and they said they did. The least they could've done was check with me to see what i wanted once they ran out so i didn't have to do an unnecessary wait for my turn. read more

I called 3 different tmobiles until I was helped by Fred. 20/10 customer service, answered all my questions and even redirected me to who I need to call. Give this man a raise. read more

Walked in to the store this evening and was not greeted as I stood there for 3 minutes, no problem I understand being busy...when I was finally greater by who I found out was the manger she never said hello she just made sure to tell me that the store was about to close about 4 times before even inquiring what I wanted of saying hello! All I wanted to do was purchase a phone cash no payments no data transfer just a cash transaction. I already called and confirmed the phone was in stock and only needed to purchase for add to an already set up line on a business account. After she finished her rambling she then allowed me to speak and honestly I was so annoyed. At that point I just told her it was ok, because they're about to close! I wasn't even bothered that they would be closing soon if they wouldn't have been able to assist me it was the lack of customer service that she displayed! Instead of just greeting me and asking how she could help she was so rude! I usually expect that from younger people, but a woman in her age group should have more respect and experience than to be so rude! Will not be returning! read more

I came into the store the other day with a multi-step request of making the transition from Sprint to T-Mobile, paying off my device, removing a line from another account, adding my line to that other account, making myself an authorized user on that other account and transferring data from one device to another. Eddie M. was so helpful in making sure we accomplished all the things I wanted in one visit to the store. He was so kind, knowledgeable and patient. Even though what I needed was so complex, he was able to understand right away what I needed. In a world where great customer service interactions are becoming few and far between, I am so appreciative of Eddie and all that he did for me. read more

I totally recommend this business especially a certain employee by the name of Sym every time! I need assistance that is my go to person who knows the stuff has help me in so many ways attempting to learn my I phone I so appreciate the patience, the knowledge, the courtesy and genuineness of Sym this is the person I look for all my T mobile needs. Sym you ROCK! when I think my phone is not doing what it supposed do at least when I believe it is not and I come and just a couple of words about what it is not doing and you correct that with a quickness you really know your product and that is what I call BUSINESS. Yes Sym taking care of business. Thank You Sym you always make my day when I do not know what to do with my phone. Blessings To You Sym read more

Greeted instantly & although all the employees were currently assisting people -- Efran (spelling could be wrong) excused himself from his current customer to personally greet us as well as check us in. Luckily he was also the one to fully assist me and my brother. The wait was a little lengthy but nothing to crazy & Efran was so sweet & consistently kept us updated on any wait time. He was funny & although they were close to closing, I didn't feel like I was being rushed at all. I was there to get a new phone and I already knew how to transfer everything from my old phone by myself but he still offered to transfer everything even with only 10-15 minutes until they closed. He was great. Mauricio was also very nice & very knowledgeable. There was also a girl with black hair and I believe red lipstick who didn't assist us but I could overhear her engagement with another client and she seems phenomenal as well. Overall the staff here seems amazing. Thanks again Efran ! read more

Today, I went into the store to upgrade my phone. I knew exactly what I wanted & how the terms of my contract where going to work (do your research, folks), so I can imagine this made the process smoother. Anyhow, I was met by Alexis, who's customer service really drove me to leave this review. I would like to note that first off, she appeared well put together & ready to work. Like I'm sorry folks, if you look like a slob kabob at work, I assume you dgaffff about this job? ‍ (this might just be my opinion tho ) She was welcoming & personable, even with something so simple. I really enjoyed her vibe the entire time. I felt comfortable, fluid, & genuine; where as, it could have been cold, uncomfortable, & stale. Next, I ran into 2 issues that normally would have been a pain in the ass; AGAIN, Alexis was empathetic in her delivery AND was able to troubleshoot/problem solve her way around the issues. Ultimately, making me one happy customer today, who had a pleasurable experience. SHE NEEDS A RAISE OR A PROMOTION (THAT ALSO COMES WITH A RAISE! ) !!! You go, Glen Coco! read more

Absolutely love this location. The staff is always friendly and very helpful. My favorite employee is Sym! This girl rocks! She's always attentive, willing to help and goes above and beyond. I would love to have her on my team! read more

Gosh where do I even begin. I'd give this place 0 stars if I could ! I was directed by corporate to go Into this store to see a manager because a year and a half ago when I got my phone here they gave us $800 trade in credit towards my new phone and we paid the remaining balance. Well the other day I went to get the new IPhone at a different location and was told I wasn't allowed to because this Decatur location put my phone under a promotion of 24 months meaning I have to have this phone for 24 months and am not able to get a new one and I'm guessing the girl that helped me here did that because she had to meet her Quota for the promotion. The manager Hoss didn't even want to be bothered with helping and when he came over I told him at Verizon I usually would just pay the difference and the phone was paid off and he literally called me a "Liar" ... I am still in shock this guy is still a manager here after all the bad reviews. He was seriously so disrespectful and refused to help me with this issue and said "since this was over a year ago it doesn't matter anymore" yeah maybe it doesn't matter to you because it doesn't affect you in anyway but it's wrong. I told him I felt they had been very sneaky with me and I told him corporate told me if they gave me any problems in store to call and speak to them and he called and waited on the phone for cooperate I kid you not , not even 2 minutes and hung up and told me "they aren't gonna answer and I'm not waiving the $300 fee for you sorry" what kind of customer service is this ?!! Corporate literally had me drive 30 minutes to this store (as we no longer live in this area) to get this situation figured out and he is going against corporate and not helping me. I know you guys probably think oh everyone leaves bad reviews but like seriously people do not waste your time and ruin your day by going here ! Drive the extra mile and go elsewhere, it's not worth having your day ruined and getting BAD customer service. read more

I love T mobile they have fair prices on all products and service. You can call anywhere with a low senior discount on monthly subscription US and Mexico read more

Haas the store manager, is rude and extremely unprofessional. He lacks customer service skills and was of no help. I need a simple name change and he couldn't help us. He is so proud of his title here but truly T-Mobile needs to send him to more training for his people skills. Stay away from this store. T-Mobile has stores all over drive the extra distance and save yourself the headache. Haas store manager , find another job ! Horrible at what you do . read more

I switched from AT&T a few months ago and had a really good experience at this location twice. The first time when setting up my plan and yesterday, when I got my kid the sync up watch. The person who helped me with the watch was very good and patient at explaining everything to me. Both times I went in, there was no upsell or pressure to get more than I wanted and I left completely satisfied both times! read more

People are not efficient. They will help you at first and then don't get your name and you lose your line. Lady getting names is rude and do not even smile. If you are not being a new customer and buy a new phone, they will treat you horribly. Avoid this store. Go to the Sky Pointe instead. Less than 10 minutes away and more efficient and lesser peopel read more

Do not come here if you are military!!!! Completely appalled by the lack of consideration and service. I am active duty military and have a very tight schedule. I came to this location because it states they are open until 2100. I left work, did not change, and came straight here to get help. I pulled up at 1815 and see people inside being helped and workers on their phones. When I go to open the door, it's locked. I try to wave to someone and they all act like I am invisible. After standing there for almost 5 minutes someone finally motions to me by tapping their watch and waving their hand across their neck signaling they are closed. I look at the hours posted on the door and it shows closing at 1800. Which I understand I was there 15 minutes after but not one person came to ask or speak to me. They just literally blew me off. So military people beware. Uniform or not! You will not be helped. read more

This store is the worst example of customer service I have ever seen! Sym started telling me "go away we can't help you here" before I could finish telling them that customer service told me I had to return to the store inorder for them to do anything! Then Hoss tags along and start grilling me at the same time as Sym. I found this very disrespectful, (I had a stroke not to long ago so yes me face droops a little. my hearing and eyesight are not the best and I have trouble with recall ) but never ever have I felt so belittled and attacked. the just wanted me out of the store, when I refused to leave they dialed a number that put me on hold for almost 45 minutes!!! All the while of other reps got the company to answer on the 2-4 ring. When some one finally picked up she again told me I had to go to a store and proceeded to give me instructions on what the store emoplyee was supposed to do. Hearing this Hoss started to recant part of what he said to me, but remained kind of a bully and more than a little untruthful. It did not go better from there. Totally Disgusted Customer read more

Customer service these days is garbage. We did a warranty replacement for a watch, and this store made it so difficult. He is trying to troubleshoot then he starts questioning as to whats wrong with it and are we sure what the tech said is right? I already spent so much time troubleshooting the watch. I cant help TImex watches have a known bug and the sims lock up. Then he goes into trying to activate the watch when we didn't need any if that. We were just swapping out my daughters watch for one with a working sim. Then I call the store to see who is working and the crazy employee is acting like I am asking for social security numbers and date of births. Fred is who supposedly helped us but he was older, bald and had glasses and was over doing his part. Once we confirmed pin & you seen the license. Thats all you needed. No need for the third degree. Its a childs basic watch, not series 7 apple watch. Chill out bro. read more