We walked in to return a router box as directed by Verizon Customer Service who gave us the address. We were treated horrible by an old woman with red hair. She was so nasty. We were just trying to explain our situation and she goes "it's a 30 second walk to UPS. go there" The other man who was in the store also looked shocked when she spoke to us like that. I just dropped my jaw and stared at her when she was saying those things. Unacceptable treatment of paying customers and disgusting personality. I hope she fixes her attitude and service. Im shocked. read more

I went into the store for the convenience of where I live to buy a charger for my car, and I was treated miserably. I've been a 17 year Verizon Wireless customer and I should not be told to look at my receipt when I asked questions.!!! And as I walked out, a gentleman sat and smiled at me in a cocky way. Not happy with their services door while I ever go to this establishment again.!!!! read more

Walked in pissed off at Verizon but left happy because the lady manager got me back on Verizon and with Auto pay. I can't believe how big of a pain in the azz it was to get back onto Verizon service from AT&T....went to Verizon Costco on North Decatur yesterday and that was a TOTAL WASTE of 45 minutes .....This lady at this location had my phone back with Verizon in under 30 minutes. I'll be back to this location or their other dealership by Target on North Decatur and 215 read more

Verizon - Happy service with this location - Mobile Phones Near Me - Las Vegas, Nevada

Alicia at, the Verizon store On Craig Road in Las Vegas was the best rep we have had in the 20 year history we have been with Verizon. I've never had anyone so eager to help, professional, easy-going, completely educated in Apple products and Verizon plans. We left the store with six new devices and she helped us with every device and answered every question. She made getting these devices an stress-free experience and when I had to go back with another question, she was eager to help. When I found out she's only been with a company less than a year, I was dumbfounded because of the experience we had just received. I have a feeling if I go back in the near future, she might not be in the store because they will definitely promote her. Debbie| read more

Horrible horrible horrible service...DO NOT GO TO THIs STORE!!! Worked with "General Manager" to order two devices with assurance they would arrive in two days and she would call upon arrival. She would also locate the accessories and call me. Now six days later....no devices. They were delivered to and signed for by store. Store cannot find them. Despite assurances manager would call...have not heard from her. Call the store....routes to offshore customer service who also cannot get anyone in store to answer. Several hours of being bounced around Verizon...still no devices. My red flag should have been the customer who was in the store whose account had been messed up by a store employee that manager was trying to fix. Save yourself the headache....avoid this store. read more

Went here yesterday when my phone quit connecting to everything, both wifi and data. Mystery.. Kyle was diligent in solving it, finally I saw that the vpn service which had expired the prior day was the problem. Kennedie was also super helpful. Friendly, helpful, smart employees/manager. I'd go there again for my needs if either of them are working. read more

I could not be happier with the service that I received from this location. Samantha help me with the purchase of a new phone and two watches. She was knowledgeable she was easy to talk to and she was very helpful. When my phone broke and I had trouble with Assurion, Brett, the store manager, offered to help me. He made the call and made it happen. And that was after I was unable to. So as far as I'm concerned this Verizon store is awesome. read more

Worst customer service. If you want to feel like a burdon and a nuisance this is the place! Made an error on a reservation (wrong location). 2 people there, 1 tried to argue with me I told them I'm not here to disagree... told me to sit down and wait while the other could have helped me. Both commented saying I thought this day couldn't get any worst/longer. I honestly didn't do or say anything to upset anyone. I went to the other location off of Decatur. It was night and day. They helped me, they were nice. read more

Reading through all of these positive reviews in regards to sales, I was shocked to have been treated the way I was by the store manager Rami Kabota. There was an incident involving miscommunication by his corporate office and an email was sent to him in an attempt to resolve the issue, Rami acting as a local representative for his organization. To start, I received a phone call from Rami, and my first impression was he was not here to help me judging from his irritated tone and attitude, making me feel as if this issue was not his problem. We went back and forth for a bit and while what he was trying to communicate to me ending up being true, he was very disrespectful - I felt belittled as a customer. The conversation ended with him interrupting me as I was trying to find explanation, cutting me off saying "This conversation is over," as well as "We are not selling you these phones." When all I really wanted was some respect as a customer and some friendly guidance. In short: the reviews here seem to be very positive, when they're trying to sell you something. Their managers however, clearly lack any professionalism associated with conflict management. You can be sure that I will never endorse Go Wireless, as you learn in any basic business course: word of mouth travels far, and Verizon should be embarrassed that they've associated themselves with such an organization. read more

I've been very happy with this place. They customer service is waaaaaayyyyyy better than at an actual Verizon store. And, they people appear to know what they are doing. I'd much rather shop here than the Verizon store. It's pretty much the same stuff, same prices, but the customer service at this place is much better! Seriously, avoid the Verizon store! They will make you wait to ask very simple questions, or to make an exchange. And of course, they will try to upsell you on whatever plan you currently have. I like Go Wireless because I'm in and out with no hassle. read more

Incredibly helpful, very professional, all my questions were answered. Sam and Ricky were the best! This is my favorite store. My favorite people! They are super nice to me and also EVERYONE in front of me and behind me. It was incredible to see such customer service. Thanks Sam! read more

I was on the fence about jumping from my old carrier over to Verizon. I'd thought about it for a bit but never really did anything about it. I decided to stop in at Verizon "Go Wireless" on Craig Rd just to get some info and compare prices. Luckily for me Samantha G. was the one that got to put with all my questions and my lack of knowledge of my old carrier account. She was very professional, funny, and knew her information regarding Verizon plans. As i was trying to change my pin she was looking up deals that might interest me and save me money. She found me plenty of good deals but since I would be bringing my phone over nothing interested me at the time. Bottom line, solid customer service and I am now a Verizon customer. read more

Scammers! They charged us $80 for a screen protector that shouldn't cost more that $40. Ugh. Then they never answer their phone. What a rip off. Will never go back there. Should of just gone to a real Verizon store. Lesson learned! read more

This is by far the Worst location for any of your Verizon Needs !!!! They get a 5 minus for Customer Service, Unhelpful Rude staff. They charged me over $300.00 to look at a phone ( they said they needed to order it so we could see it !) Absurd !!!! Run away from this location and only go to Corporate Sores !! It took 3 hrs to undue the damage to my account at the Corporate Store !!!! This is a Franchise location... Never Never go there!!!! read more

Absolutely fantastic!! Helped me through a huge problem, extremely patient and made sure I was taken care of. Kody and Maria are amazing read more

Sam was to help her she was magnificent awesome amazing person I love that she help me with every question I had she even went through with everything and help me out I love this place. They really do help a customer not like Verizon on tropical. I'm not happy with them read more

I recently went into this location to receive help transferring information from my old phone to my new one. I was so fortunate to meet Brett he was a tremendous help, Brett is so knowledgeable and efficient and made this an easy process. Additionally, I also worked with Garren when I decided to buy liquid glass to protect my screen and he advised me on setting up blue tooth in my car. Garren was also very nice and helpful. Going forward this will be the Verizon location I will use to purchase a phone or accessories. These gentlemen make this location an excellent Verizon Store. read more

The manager Brandon is putting in double duty trying to get my situation all figured out from Verizon read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

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I went in there today to have them look at my tablet, Aaron helped me out getting my AOL account setup. He also looked at my plan, noticed that there was a better and less expensive plan available. I walked out not spending a dime and received amazing service. Thanks for your help read more

Nice customer service but based on a lie. I was told my plan was being discontinued through Verizon beginning the first of the year. That was strange since I had heard nothing from version directly. Again, it was good customer service as far as explaining the new plan options, but the information that I had to even get a new plan was a lie. read more

They refused to assist me when I went in looking to purchase a Network Extender. Not even interested in trying to assist me seeing that I was in a wheelchair and inconvenienced, they just said go somewhere else or go online. I decided not to even purchase a new phone from them when they couldn't even deal with the little things! read more

Was on lunch break deciding if I should go to bestbuy or here. Well as you see where I ended up. They were fast friendly and had me in and out at the speed I need. I highly recommend. Great service team I will be back. read more

I went to this store about two days ago and signed up with Verizon and purchased the galaxy s7 phone, which by the way I like so far. Brandon, the store manager was really helpful and did not make me feel like I was asking too many questions. He took his time explaining the both ends that I could go with. I chose no contract. I would recommend this Verizon store. Thanks Brandon aka Bryan lol. read more

Great staff! Very helpful and not pushy. They are there to help you not just sell you something, but to be sure your needs are met.

Terrible service!!! I was in four times and was given misleading and/or false information on three of those occasions. Bought a new Galaxy s10 phone (with insurance). Was never informed that replacement required a $200 deductible. When I actually lost my phone a week later, I was told that the insurer would replace phone, usually in 24 hours (LIE). When I asked to have my old phone turned back on temporarily, they said I had to buy a $120 Kyocera flip phone instead. After finding out that the insurance claim might take a week to resolve, I contacted Verizon online. They offered to help me upgrade to a low-end smart phone and cover the added costs. When I went back to the store they told me I would have to pay cash for any changes (including a $50 restocking fee for their POS flip phone) This is NOT what the online Verizon rep told me. A pack of either ignorant or willfully deceitful employees/managers. Will NEVER shop at that location again, and having serious concerns about Verizon as a phone service provider. read more

Be aware that these people work on commission. I went in a year ago to get a new flip phone. It's mostly my fault for not reading all the papers I signed. I took them for there word. Offered me a tablet for $32 dollars. Said only one left. Said there was a a$10 charge a month for Internet. Ok. A year later a friend said you have a contract. I looked at my account and see I have a contract with 500 days left on the $32 dollar tablet. If I want to stop the $10 payment I have to pay $170. Ripped off big time. They are pretty fast talkers. Just remember you are not really dealing with a real Verizon store. Was passing through Vegas when husbands phone died. Stopped here to get ripped off. read more

Aarons was very helpful. My son got an iPhone 8. Aaron's patience during the process was greatly appreciated. I would go back again

Bought their insurance they didn't cancel my monthly insurance and I didn't find out untill I bought a new phone (2year) First, Manager no called 3 times over 5 days then finally told me, tough luck I should have read my bill. The fact that they admittedly made the 1st mistake and then twice when I came in with a broken phone sent me to use Verizons insurance (which is apparently called Asurion like I would know that) when I told them I purchased insurance up front from them has no bearing and they will not do ANYTHING. I can't reccommend purchasing anything more than an accessory that you wont need to rely on their help. read more

This place lied, lied, lied! I was visiting Las Vegas from Arizona, and I had an issue with my phone. I asked if I could upgrade my phone, and was told all I had to do was add a new line. I agreed and got the new LG G4. I was told that in 30 days, I could buy out of my existing contact for $200, and switch my AZ number to the new Las Vegas line. Yesterday, back in AZ, I was told by Verizon that I could not keep my AZ number unless I bought out of both contacts. .. The existing one and the one Maynard gave me in Vegas. The cost to do that would've been over $500. So I ended up terminating my AZ line and am now stuck with a Las Vegas number while living in AZ. ..4 years with the same number, now, thanks to the deceptive, lying efforts of the jerks at Go Wireless in Vegas, I'm now having to explain why I have a Las Vegas number in AZ. .. Very poor customer service and very questionable business ethics! I am also alerting the BBB! BEWARE of this business! read more

Thank you so much to Lynette and Sergio for the best service from Verizon ever. They helped my daughter get a new phone for her birthday, without me having to spend a fortune! They were very helpful and went above and beyond for me and my family. I will definitely only go there in the future for all my cell phone needs. Thanks guys!! read more

David Valles is the best!! My phone wasn't working properly with outlook email and he was the only one who could fix it. Love this guy.

The staff at this store really bailed me out of a jam today! I couldn't have been more pleased - the manager - Allan - actually got me into a new iPhone, and managed to save me significant money on my monthly plan. I'd highly recommend this crew. read more