Came in to get a new phone and dealt with Ryan and Jay. Both were extremely helpful in working…read morewith me on my account and my phone desires. Once I got my new phone purchased Jay took the time to help me set the phone up, he put the screen protector on for me and the cover. Jay made sure everything was running smoothly before I left. The next day I had a few questions and went back in and talked to Ryan again and Austin the manager. Both were really amazing and helped me once again. I thank Ryan, Jay and Austin for the professional and friendly service and all the help they provided. I highly recommend this store.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

Omg Myra at the Jones location is amazing, so fast, friendly and great customer service!!! Love…read moreher!!!

I have been with Total Wireless for years. Lately it's been a battle after battle. They tell me one…read moreprice and it's 50.+ higher never sure like it was 4 months the ago. When you call them they end up charging you a month pmt and I ended up with multiple charges. I had to have bank fix the error. Last month they ended up charging me 55. Extra for Service When they were supposed to Add to my original account and go up 25. With total of 115. Ended up being charged over 150.00 Now they just told me that my service for 5 phones would be 125. I get billed and it is over 190. I've spent hours for days trying to get it fixed. No way they will not refund any money said it's against policy. 4 changes and it's worst then when I started. I am done! 100% the worst service I've ever had!

1 STAR TERRIBLE CUSTOMER SERVICE I bought my girlfriend a…read morebrand new iPhone 17e from this T-Mobile location, and unfortunately the microphone does not work properly. My girlfriend went back to the store expecting them to simply run diagnostics and, if the phone was defective, help exchange it for one that actually works. Instead, the manager, Sarah, was hostile unfriendly, rude, and completely unprofessional toward her. She refused to make an exception and said we would still have to pay a restocking fee, even though the whole reason we're dealing with this is because the brand new phone we purchased isn't working correctly. To make matters worse, my gf took time off work to go to tmobile and they still tried sending us around town to an Apple Store for even more diagnostics, meaning more wasted time, more driving, and more gas. How does that make sense? We purchased the phone from this T-Mobile store. Why should we have to spend our day driving around town trying to prove that a brand new phone they sold us has an issue? We weren't asking for anything unreasonable. We simply wanted them to properly diagnose the phone and, worst case, exchange a defective device. Instead of trying to make things right, management turned a simple problem into a huge inconvenience. When customers spend this kind of money on a brand new phone, they should be treated with respect and receive some actual help when something goes wrong. Making customers waste their time and gas going from place to place while refusing to work with them is unacceptable. Extremely disappointing experience, especially because of the way Sarah handled the situation and treated my girlfriend. Based on our experience, I absolutely would NOT recommend this location.

Roll up after securing new Apple device…read more "Yo, maam, so so sorry however it's a 1-hour wait to help you or download this T-Mobile app (remarkably difficult to navigate is not disclosed) or help you 1:1 Waiting on everyone else in the store but you after above exchanged. Looks at You then goes back to her thing.

I've gotten an iPhone SE & 12 mini from this location at different times…read more Easy employees to talk to - had everything I needed. Only hiccup being that they were out of the iPhone 12 charger boxes - they backordered one for me & I picked it up 2 weeks later. Otherwise, employees were knowledgeable about products & answered any questions I had.

Rude employees. they do the bare minimum to help, they make it seem like you are a bother…read more Would recommend to just go to a different location with staff who are decently kind.

We got an email for a "device check-up" and scheduled an appointment. My phone has been acting up,…read moreso it was a perfect time to go in. The clerk was not helpful at all, didn't perform a diagnostic or anything. Opened up settings and claimed everything "looked good." What the heck do we pay insurance for if that's considered a "check up." Immediately went to the AT&T store in the same complex for assistance. Do not fall for the trick- just go straight to the source.

If I could give 0 stars I could. I dropped off my phone for repairs right after they opened. I…read morechecked my repair status when I got home and it was immediately deemed as "Unrepairable" only after dropping off the phone 30 mins ago. I ask my husband to pick my phone up at the 2 hour mark when the repairman said it would "be ready". He then asked why the claim was denied and the sales person told him in a rude tone. Please save your time and go somewhere else.

Took my phone in yesterday Thursday June 25th because my phone insurance company "Assurant" set up…read morean appointment at this store to have my screen fixed on my Samsung S22, it was purely cosmetic damage and the phone was in completely working condition. Glen told me it would be ready in about an hour, came back after an hour and he told me that there was bad news, my phone was completely black screened but he would try to fix it and to give him about another 20 minutes. He was able to get the phone back on but absolutely no pressure could be put on the phone or it would go black screen again. Even joked that it should be carried it in a pillow. He told me to call the insurance and state the phone screen had been repaired but there was water damage and they would send me a replacement. He told me to call on Monday. Mind you I would have to pay 89$ for a new one to be sent which he didn't bother to disclose. Well I called the insurance company, today Friday and told them the truth of what happened and they informed me that I would have to deal with the store since they caused the problem. Went back to the store today and Glen was there at the front desk again, only to be told it basically wasn't their problem and they were not willing to do anything to rectify the problem they caused. This is not ethical telling me to A. Lie about the situation they caused, or B. Not willing to take responsibility for what they did. Just know if they mess up your phone they will NOT take care of the issue and you will be left with a phone that is not in the condition it came in.

I wanted to acknowledge & appreciate TJ for going above & beyond for me with my broke screen claim…read more T-Mobile in store were no help & no customer support. I went three days dealing with tmoblie stupid verification process. TJ got it done in 2hours over again T mobile issues. Fuck T-Mobile on Buffalo & Washington. Haha Their response on my issue WAS TO UPGRADE PHONE Thank you CPR & TJ!

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

This is my first time visiting this store for the purpose of having a cell phone checked and…read morerepaired. My initial impression was defined by the friendliness, the communication, and--above all--the professionalism I observed, which is something I value highly. I recommend this store with full confidence in their work.

Top service phone repair service, offers a amazing warranty if your product is messed up and the…read moretech guy is a kind and honest man and is so good at helping you understand what's wrong and guide you . Enjoyabe place will comeback if i need anything else done 100%