Anthony was super helpful! Thank you so much. It was a very great experience! Absolutely great customer service. read more

Cox Authorized Retailer - Internet Service Providers Near Me - Las Vegas, Nevada

Here we are with yet ANOTHER network outage. I am SO sick and tired of this..these "outages" happen wayyyy too often when I am paying so much $$ for this "service". And the estimated repair time is almost 4 HOURS from now..give me a break. Not only is the tv/internet down so is my landline. What if I had no cell phone and had to call 911? Thank God Google fiber is in my area now..I am going to do some research and figure out if quantum fiber or Google fiber is better. I may even file ANOTHER complaint with the FCC against Cox..buh bye read more

Cox is a horrible company that has dishonest pricing and swindle their customers with lies of savings by adding phone, etc. I switched to a competitor with fair pricing each month and not the hassle. I do not recommend Cox for any honest taxpaying citizen. I am so relieved to be separated from business with those thugs. It isn't just the employee. The company is set up for them to earn more commission by misleading the customer through pricing and lying to them etc start service with them if you're dare, I don't recommend read more

Very happy with the help I received today from Sam. I got there close to opening and didn't have to wait very long. Sam helped me quickly and saved me money. I'm very grateful for that. read more

Went in for a simple equipment return was very clear no other service should be disconnected. I returned home to my account off and my internet service disconnected. When I call the store I get no apology from the "manager" I simply get a "oh I caught it, I turned it back on you'll have to create new account." THE WORST CUSTOMER SERVICE. I now have to spend over 2 hours on the phone with cox service trying to fix my account. DO BETTER. read more

I had to get my online account fixed and went to the store. There was a waitlist that you sign so you are seen first come first serve. The staff were doing the best they could to help everyone. There are so many options for cable and internet. I know sometimes people do not understand all the ins and outs, but I witnessed the staff doing their best to explain. I recommend going here if you're having issues with your internet I have to say Samantha was very helpful to me and was very knowledgeable about my issue. Turns out the people on the phone put my number wrong on my account and I was unable to access it. read more

Cox Authorized Retailer - Internet Service Providers Near Me - Las Vegas, Nevada

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Attached are the pics of the installation and damage to my house exterior. My neighbor has Cox, and the installation is flawless. Please advise if you need anything further, I'm greatly disappointed in the service and disposition. I also want to explain the router is placed outside in my garage. The technician claimed, even thought we have the home wired inside; "I can't install it in the home, I don't know why it's not working". read more

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Finally decided to cancel my cable service with Cox. Had it since I bought my place a few years ago. The Cox Internet service is just okay, especially for the almost top tier I subscribed to and still have occasional outages and buffering for streaming Youtube and other streaming services. TV with HBO, that part is not too expensive but was hardly utilized. Anyway, this is my first visit to this Cox location and overall it was a positive experience. When I arrived, there were just 2 groups ahead of me, both already speaking to their rep. The waiting list by the door had no pen to sign-in with, but I was next with the next person in line walking in a few minutes after me. So luckily the wait was minimal. The lady assisting me asked me the required questions on why I was canceling my services, if TV was the only service I was disconnecting, etc. But my mind was already made up and physically returning the equipment to the store, as nicely repacked in the original box, was part of the final obligatory steps in saying goodbye to Cox Cable. Satisfied with my reply she scanned the barcode on the box (didn't even open it to check) and verified and system to make sure I am not going to get any more billing and informed me that I will be getting a credit refund and printed a receipt. As far as breakups and divorces go, this service termination process without any extra effort to beg or having to reject the counter party to stay, enticement of some perks and concessions in a futile attempt to salvage a loveless transactional relationship was exactly what I needed. Just efficient and matter of fact, almost robotic in nature. Can't complain about that. read more

I know you often hear people say if they could give no stars they would, but this doesn't even begin my frustrations. I had an issue with my phone and the customer service was downright inexcusable. Jazmin was the one helping me, she was rude, unhelpful and unprofessional. I asked for clarification on how I could overcome my issue and she said "yup" and stared blankly with no feedback lol. Definitely pick another location if you need assistance, because this one clearly doesn't offer correct assistance read more

Slow staff not very helpful stands around multiple workers, should make it easier for equipment drop offs

I came in to pickup equipment to set up my apartment internet and there were 3 employees working and none of them knew how to do it. Apparently I have to come back when the manager or another employee is working. read more

Horrible customer service. They don't answer the phone . WiFi has constant issues . I've had cox for a year & it's a scam not worth it at all read more

THIS REVIEW IS FOR CUSTOMER SERVICE IN THE STORE ONLY. Jesus (Chewy) and Caesar (supervisor) were both extremely helpful, knowledgeable, kind, and did everything they could to help me reduce my bill. Unfortunately I did have to cancel my cable service but kept my internet. They can only do so much. But their effort and kindness was terrific. I have had a lot of bad experiences with Cox and add a company overall...meh... but these two employees deserved credit for how nice they were. Thanks guys. read more

This is the worst service ever in the state of Nevada. Cox cable has hidden agendas they don't tell you the full amount of the bill when you try to rectify it they just can't find your account but surely they can send you a bill for twice as much money as you've been paying for the last 10 years. If you're from out of state find a different way do not do not do Cox cable they're a rip off read more

Very good Very good the service was excellent. Couldn't ask for a better person to wait on me. She really help me through the process. When it comes to computers, I am very dumb. Thank you very much appreciate it. read more

They are soo slow horrible customer service they had 2 people working and both were super slow they have no customer service at all go to a different location they wasted over an hr of my life. With only 2 people in line read more

Cox Authorized Retailer - They are sooo slow horrible customer service they take forever to help u they wasted an hr of my life go to a different location. - Internet Service Providers Near Me - Las Vegas, Nevada

I have been with Cox since it was Prime Cable. I am so done. Cable , internet and phone all went down around 130am this morning for one of their useless updates to "improve service". Now my neighborhood has an outage and service should be restored by 143 pm. This is just unacceptable. What if I worked from home? Would Cox pay ne my lost wages??? Or if I did not own a cell phones and had to call 911??? I really want to switch to a different company but it seems like all the cable services here are not much better.I pay around 280 a month for this lousy "service" read more

What a shame in customer service in this store!!! I went to pick up my equipment for my WiFi service in this location cause is only 4 miles from my apartment.big mistake I always go to the location in rancho were is the main location they are outstanding in customer service!!! Even one of the managers named johnSewell knows me by name cause I stop there sometimes to pay my bills, so lets go back to the main issue, at 9:05 I arrive there an was a skinny kid in a bad mood and grumpy like he just woke up an needs his breakfast not even a salute or a smile but terrible rude , not even a lil of info in my equipment just few words and end it in HAVE A GOOD DAY!! in a terrible tone of voice like get that f@&$ of here!!!!! People just avoid this place and go the main store in RANCHO. If you don't want to ruin your day. read more

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Cox communication came to my house to repair my TVs wall. The representative was there. He dropped his machine on my wooden floor and took a chunk out of my flooring. I called Cox immediately on June 12 to report the damage he did to the flooring and he also damaged my wall Near one of my outlets I was told by Cox that I would hear from somebody within 48 hours. They would come over and look at it and get it repaired for me that was around June 12, 2024. It is now September 15 and nothing has been done. I have called them every week sometimes twice a week they keep saying somebody's gonna call me. I never received that call, and the floor is still not fixed either. I'm 76 years old and I don't need the stress and they need to fix my floor and my wall. They just keep ignoring me thinking I'm gonna go away. I pay over $200 a month for my cable which are now I'm going to get rid of Cox after all these years of being with them, they don't do what they say and I've spoke to supervisors managers every department I'm done and I'm done read more

HORRIBLE CUSTOMER SERVICE! This location has the worst group of employees I have ever come across. Today I went in to pick up equipment I ordered over the phone and they refused to release it. I verified my pin code, address, what my exact work order was etc, and the male Cox rep refused to give me the equipment I ordered. I have been a solid customer of COX since 2012. I have been into this location on many occasions. I have picked up equipment in the past and they recognize me from paying my bill in store. This was the last straw, the Cox rep was rude and not happy with my identification verification? I am done with this location and the rude staff that "works" here. My last visit was no better, I had stopped by after a gym visit at 24 HR Fitness which is right down the street. I showed up 26 minutes prior to them closing to make a quick cash payment on my bill. The extremely rude Cox agent says "sorry" we have already shut down the computers so I can't take your payment. I replied, I thought you were open for another half hour? He replied yes but it takes awhile to shut down and I need to get out on time. This is bad bad bad service. They were open for another 29 minutes. All I needed to do was make a cash payment. It is not like I walked in 1 minute before closing time. :/ He was loud, rude and refused to help and told me to go online and pay, even though I told him I had cash only! I will continue to go to the Ft. Apache/Sahara location where I will be treated with respect and get my customer needs resolved. read more

Service tech no good and do not professional job ..! No good over all ..! Not clean job and the cable run not organized..!

Even before the epidemic they did not have enough employees to transact business. There are 15 people here waiting for one of two employees. I signed in 25 minutes ago to find out what happened to my automatic bill payment!! The bank tried to fix this and were not able to reach management. I only have this service because it was in place. Always wait for at least 30 minutes everytime I have to go to a cox store. THERE MUST BE A BETTER WAY!! read more

Stupidly high priced for super poor internet. Ive constantly had alot unstable if not no internet at all. I'll call in to see whats happening and they'll tell me we dont see anything wrong. I've requested for a tech but they will charge a 100 bucks for a tech to come out to see whats wrong. Oh and how the data plan works doesnt match your bill date, data would extend 5 more days before it completely resets. read more

This review is targeted solely for the 'happy to help' customer service attitude of the workers at this location. I had dropped by a few times for certain items, for reasons I'm discouraged about regarding cable TV. These guys wish there was something they could do to improve the situation. But there's only so much that can be done; the rest out of their control. I especially want to compliment the gentleman who stepped away from the counter, when there were no customers in line, to open the door for me and help me with the box I had in arms. Thank you for your willingness to help customer servicing! read more

Cox Authorized Retailer - First business photo ; ) - Internet Service Providers Near Me - Las Vegas, Nevada

Trash communication. I went 3 days with no internet and I work from home and I go to school from home . They gave me empty promises and made it a major inconvenience I recommend Century link im jumping ship as I type this my neighbors have no problems with them. Cox is terrible. read more

Cox Authorized Retailer - No one showed up at 8-10 or 5-7 - Internet Service Providers Near Me - Las Vegas, Nevada

Horrible company The worst I've ever dealt with People in store tell you no charge to move them they charge $171 to move and refuse to credit Better off with an old style antenna Just terrible people. I'd give negative stars but not an option read more

Beware of these guys, especially Xavier! I returned a non working new modem, saying that I was going to revert back to using the old modem and promptly got my service (phone and internet) cancelled by this idiot. If ever anyone deserves to be fired, it's this guy. read more

I've been billed for an account I didn't sign up for. I contacted Cox via chat on their website. I was told I had to contact the store in order to get the account cleared. When I returned the equipment, the person helping me wasn't clear to me about what that would entail - would it mean the charge on my account would be resolved/removed? After talking to the chat representative, I called the store. They put me on hold for 37 GODDAMN MINUTES! And still didn't answer! When I hung up and called back, I got no answer after 10 rings. This place is absolutely horrible. They need to get their customer service sh*t together. read more

Yeah... Don't get baited after the internet speeds like we did. Years with Cox paying for 300MBPS down and 30 MBPS up, and we get an inconsistent, 3-25MBPS on a network that lags and makes gaming unenjoyable. Spoken to multiple representatives that are there to resolve issues when it comes to miswritten bills and tech errors... yet.. unfortunately their effectiveness is.. not very effective.. lol. Where's the messiah of internet service providers?! read more

When me and my fiancee first entered this store to finally get some internet/cable into our brand new apartment, we were very pleased with their bundle package promotion that offered everything for around 100 a month so we went with it right away. They granted my 5-years-ago account as a waiver for the deposit as well. Outstanding service in the store, but OUTSIDE of the store via their call center was a different story. My mistake in putting the wrong apartment number turned out to be a completely mishandled disaster by their call center in Virginia and resulted in a four-hour long phone call to sort out my account, cancel the original work ticket for us to have had service on Tuesday, and then concluded in it being pushed all the way to Friday (today). While we were less than pleased that a minor error would cause such a frustrating delay, we bit the bullet after such a long strenuous phone tag with the call center rep and just took the slot for this afternoon. Low and behold, nobody showed up even after I had received two confirmation e-mails for the install appointment. I called the call center to ask what was going on, and was told the work order was completely erased due to some magically disappearing information regarding the third party verification that I KNOW I had completed way before the lady on the last call confirmed everything was peachy keen. So after reviewing our options at this point to just go without another carrier (one with a much less promising package albeit cheaper), I decided the best way to handle it would be to avoid the call center completely especially after they told me NO NOTES were even taken on the four-hour phone call I had to sit through the night before. Me and my fiancee headed right back into this store location to try and get something done before the next available slot the guy at the call center stated which would have been WEDNESDAY- a whole week after we should've had it done in the first place, mind you. Luckily, despite there being no supervisor around, there was an extremely accommodating employee named Joshua who got everything straightened out in less than fifteen minutes and got us hooked up with a self-install kit then out the door. He profusely apologized for the frustration we went through and also informed us there were several errors made on our account that he took the time to fix for us- otherwise it would have incurred an undue deposit and lacking the in-store promotion that we were initially promised. TLDR: Josh saved the day. Pro-Tip: 1) Put the right address, otherwise they have to start a whole new work ticket and the person who does that will most likely get all of the original information wrong and not duplicate the first one- including in-store promotions and waived deposits if you received one. 2) GO TO THE STORE IN PERSON. After previously working in a call center myself, I know that nine times out of ten the rep will not leave adequately detailed notes on your account if they even leave a note about the call at all. Everything done right is usually done IN person. Just would like to thank Josh for sorting this our for us and not making us wait another five days without internet as we have already gone the past 2 weeks without it. We will definitely be coming back to this location with any further questions or issues because apparently COX's call centers are about as useful as me asking my lamp for help. read more

Don't go here! Just call cox service if you can, they are scam! Tried to charge me $70 extra for no reason... I wanted $59.99 internet service that i saw on their ads. The person who helped in this facility told me there is no such thing and wanted to charge me 79.99+25 service+25 installation fee. I called b.s. and called cox customer service and received what i wanted and it only cost me $60 total cost. This place tried to charge me $70 extra for nothing... and wasted my time. read more

I rented a movie. I tried to watch it 5 times. It froze 5 times. 2 times it restarted where it froze. 2 times it froze and then started 10 minutes earlier. And the last time the sound went off and then it froze and stopped. My WiFi goes out everyday. My cable goes out everyday. I would NEVER GET COX CABLE EVER. When my contract is up, I will be going elsewhere. read more

Why can't I leave 0 Starts Cox cable Sucks since day 1 I've had it It's Expensive and the cable and internetSucks And The Customer Service Sucks I called last week I've had problems with my cable and internet for a month I called in they said o I'm sorry let's see what we can do They we're supposed to give me a Credit on my Bill for $75 u think it was there NO IM REALLY THINKING ABOUT GOING TO ANOTHER CABLE COMPANY read more

Not a bad product nor vendor , just severely behind on technology for the company / support / customer support / website . All around. I had an issue and after an hour, I had no leads in which who I can get it solved with. Company looks great on paper, but try to get a hold of someone that can help solve the problem. read more

Thank you guys for helping install and figuring out our cable issues and in a very short time and your customer service was amazing!!

I enjoy the service. Always good for me and I've been here since 1960 through the years, I had many friends and neighbors that went to work for coxes. It grew and expanded never once heard a complaint. read more

replaced centurylink since where i live currently would only give me 10 mbps with no option to upgrade. the really pretty female associate assisted me in getting cox, she explained the prices/plans pretty well. overall happy with my cox, from 10 to 800-1000mbps is a game changer. she even opened the door for me on the way out! read more

Worst company ever . I got the panoramic wifi . And still have a lot of problem.they sended someone here and couldn't fix anything. All devices in my house are 2019 or 2020 also so it's only theeeem and they can't fix it. Don't ever buy. read more

The worst company known to man! I spoke with an individual from their call center 5 days ago about transferring service to my new address, she stated she could find, but that the old resident still had service. So she stated that she would contact the old residents so I could connect service. The day I moved I attempted to setup my router and no service. I called and spoke with three different individuals and everyone stated that my property wasn't a part of their system, but is serviceable by Cox. Each person quoted me a different time frame to correct the issue. I had one person try to tell me not to disconnect my service at the property I lived. Seriously, find a different provider! read more

They gave out my number and now I am getting text messages 3-4 times a day from random numbers so I am unable to block the messages or do anything to stop them. read more