I purchased a Samsung Galaxy J3 phone 10 days ago at my Verizon store. Six days after purchase a message appeared on my screen saying that my phone was hot and it turned itself off. This happened for several day until I could get back to my Verizon store which was today. They took out the battery and told me that there was some moisture in the phone and that was obviously the reason for the message. Now.....I am a senior. I do NOt use my phone as an extra appendage of my hand! I do not keep my phone in view at all times! I do NOt have my phone out 100% of the time. It is in my purse or on my night stand when it is being charged. I rarely use it, except I emergencies. I have had a Samsung phone before for 7 years and no problems. This was the reason I bought this phone. The old one, that I loved, died.
So here I am, in the Verizon stone and they tell me there is moisture in my phone. And I am stunned. It was NEVER near any moisture. I wasn't even crying I my purse!!! And I was more that stunned when Verizon tells me that Samsun will not give me a replacement phone as this is now considered a damaged phone and there would be a large charge to replace it. This is a new, barely used 10 day old phone!!!I Verizon will do nothing because Samsung will not make good on this product. Both are doing nothing to satisfy a customer. I will NEVER buy another Samsung product and Verizon is definitely on my list of services to change.
I warn all to seriously consider purchasing a Samsung phone, do NOT do it!!! I am deeply disturbed by how little Samsung cares for the consumer of their products.
Ann Warhaftig read more