$220 charge for moving out with no contract or notice of any termination fee when my apartment advertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox. read more

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a lot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye! read more

Love some of the drinks but, beware that the second ingredient , a sweeter is dangerous. It can cause heart attacks and strokes! So I have stopped drinking them and miss them but now worth the chance. Look it up yourself. read more

Horrible company. They have been charging me $5.95 a month for "service protection" for Direct TV Since 2016 and I have not had an account with Direct TV at all. Direct TV confirmed that I do not have an account with them yet Bel Air claims I signed a contract with Direct TV that I never canceled so they have charged my CC for 3.5 years. They are now giving me the run around and telling me it is my responsibility to prove that I do not have a Direct TV account. Their supervisors are not helpful and pass you from one department to another. They tell you they will call back and never do. Do yourselves a favor and stay away from this company. You will save yourself from being ripped off. read more

I have been working with Ricky at Bel Air internet for the past two weeks. This is not my first rodeo when it comes to internet providers. However I am very happy to say that this is BY FAR the best experience I have ever had. Yup. That's 5 bright red stars up there... for an internet company! Verizon, Time Warner, Comcast, Frontier? All get a huge "boo" in my book. Ricky in particular has been incredible; helping me to set up service and being there through to the end of the set up process to make sure that everything has been taking care of. Seriously, if you are in an area that Bel Air services get it. You would be a silly person to do otherwise. read more

I recently got service with them after having an over priced bill with Cox! The representative that I spoke with name was Ricky and he was very nice and helpful. He carefully explained everything to me and made sure I had the best service possible. Also, when the technician came out to install my direct tv(ordered on Saturday...has it installed on Monday) he was very nice and helpful! read more

AVOID if you have any alternative. In my building they are "preferred vendor" for DIRECTV so in October I had a system installed with main receiver and two wireless genies. This install involved a wireless bridge to send signal from main receiver to the two bedrooms. My apartment is pretty large but WAY smaller than my other home which has EXACTLY the same setup. After the installation the tech said "because the apartment is large, you may experience slight delay when changing channels or calling up the guide' Not a big deal. Reality. The genies freeze all the time and even though I pay a monthly maintenance fee to BELAIR they will NOT HELP. They refuse to send anyone for a service visit, on the phone they suggest a reset or calling a local AV guy to run extra wiring to hard wire the apartment. I repeat my other home is larger and I have ZERO issues. When I research online, DIRECTV recommend that the wireless bridge is not close to receiver, BELAIR installed it where? ON TOP OF RECEIVER, but refuse to come and move it. My last phone call today ended with the guy on the phone saying 'we can not help you'. I am astonished that a company who refuses a service visit can even exist in the world today. Please read my reviews, I am not prone to ranting and bad mouthing people but these guys are horrible. read more

Great customer service! Made my move super easy, they're speedy and reliable. Thank you Ricky and Bel Air!! read more

Today I had one of the worst experiences I have had having service in my condo in downtown LA. I reported problems with my Direct TV early in the week and scheduled a service call for 8/19/2022. The service tech and customer service rep arrived at 9:30- they determined I needed a new receiver. After 11 calls between Direct TV and Bel Air Internet the BAI sales manager called me after 1230p.m. and indicated that they could not correct my account between the 2 companies and could not activate the new receiver. She said she had to send the service tech to other service stops. I insisted that I call Direct TV sales and try and resolve the issue. She gave me a difficult time. After numerous calls I was able to resolve the issue and after 2:00 p.m. my service was restored. If not for service tech Alex Rodriguez I would have had to schedule another service call. His patience, professionalism, and customer service orientation need to elevate to the management of the company. I came very close to cancelling my Direct TV, Wi-Fi, and land line. read more

The worst customer service. Wanted to upgrade my service and was going to be charged an additional service fee to have a box delivered. Cancelled after three days and still being charged for protection services 4 months later. Spoke to their accounting department and he told me he removed all fees when I originally cancelled. Now they need a cancellation letter from Direct TV. Be careful. This place will nickel and dime you to death. Con artists. If you deal directly with Directtv you are better off. read more

I must say that I have had incredibly positive experiences with support of my Directv from Bel Air. They are contracted with my condo complex and have been very helpful and responsive. My neighbor and I share one dish and rely on the same equipment. It recently went bad and our tv's were pixelating making tv almost impossible to enjoy. We are both disabled and rely on television. Bel Air had a technician out in hours and the equipment was repaired. Unlike other cable or internet providers, Bel Air has offices in Nevada and California and they answer their phones during business hours. No systems of codes or recordings....people who want to help. I am truly appreciative of the customer care. Now.....if only they had internet services here in Las Vegas, life would be simpler and much happier. We need more Bel Air services in Vegas, please! To anyone considering Directv I can confidently suggest you use Bel Air. You will be happy you did. read more

this is a company that has excellent service. You can always find a person to help when you call unlike some other big companies.

bel air was the required intermediary between direct tv and our multi-unit building many years ago when it was built and i moved in. i use bel air for my television needs. they were and have consistently been excellent in their service both on the phone and rare occasions when i needed a service person to come to my home. today, axel, was the service person who arrived and was right on time, took care to be totally considerate with his shoes and equipment, listened to my "very non technical" tale of woe re my problem, a-n-d fixed it in a few minutes. it was an extremely unusual problem one would not think of in my opinion, but he knew and it was done and i, to say the least, was totally impressed, as i have been as i said above with bel air and their employees. thank you, axel. r. walker!!! read more

I was a bit upset with Directv having to go through a second party for my install, but Mitchell really helped me out. He ensured I got the best service possible and really explained the whole situation on how DIRECTV has company's who install for them and how the fees worked. He had me on a conference call with a manager from Directv trying to get me some type of credit for having to pay out of pocket. Even though we weren't able to, Mitchell did get me a discount on my install so shoutout to his manager Rick appreciate it! Awesome customer service defiantly recommend Bel-Air all thanks to Mitchell! read more

If you have plan to move to direct Tv .. this company is scammers.. they gonna give you the good deal just to convince you to transfer to them.. and promises.. but wait until your bill sent it to you. There alot of hidden pay.. never mention to you when you apply.. very bad customer services too.. read more

Flavio was really helpful! He came early and installed my direct tv in less than an hour! He was quick and knowledgable. I've never used direct tv so he took the time to actually walk me through and with whatever questions I had. He guided me through the equipment as well and what he was doing. Very polite. Thanks Flavio! He needs a raise! read more

I spoke with Peter who was very knowledgeable and polite. He patiently walked me through any process that he felt would solve my situation. I feel confident as a customer to call back and speak with Peter if the problem returns... Thanks Peter! read more

I forgot to register to confirm my appointment and they were still able to get a tech out on the same day . Great service & the tech was fast and informative . Internet speed is really good as well . read more

I had my directv installed by Jesse. He did an amazing job!!! He also helped unhook my internet n move it to another room :) very kind of him. :) read more

I just moved into a high rise and was interested in buying DirectTV. I went to Costco (they offer a $200 gift card when you sign up there), and they quoted me a plan and certain prices, but was then told that there was an issue and I needed to call DirectTV directly. Called DirectTV, and they priced me out the exact same (plus the refer-a-friend $50 promotion), but told me since I live in a Multiple Dwelling Unit, Bel Air Internet is the exclusive provider and I have to go through them. Called them everyday for a week on my way to work in the morning. They usually did not answer, and the two times they did, I was on hold for over 15 minutes that I just hung up when I got to work. They called me back maybe twice hours later which I could not answer, and when I would call back, same story and no answer. This was an unfortunate cycle as they are not open for calls on the weekends. When I finally was able to speak to someone, they quoted me atypical numbers from what I was told by Costco and DirectTV. Additionally, they would not offer the refer-a-friend promotion and said I would be charged for installation of $100 for the genie which I was specifically told would be free by the other two companies. I asked to speak to a supervisor (again was on hold for about 15 minutes), and the supervisor was rude and was indifferent to my discussions. She said they are not required to honor the new customer promotions of DirectTV. I said well "you're about to lose a customer" and she said "oh well." Unfortunately, my building only offers DirectTV and when I grew impatient of not having television for two weeks, I succumbed to the terrible customer service and called back to purchase the overpriced plan from a company that I terribly did not want to give my business. However, they have a stronghold on my building and they know it, so I was left with no other choice. That being said, Mario was the technician who came to my place. He was professional, courteous, and punctual. But I do not recommend Bel Air Internet if you have the choice. read more

I recently moved into a high rise in Las Vegas and contacted Bel Air to install Directv. The technician arrived and ascertained that the building was only wired above the 20th floor by the previous installation provider. We are on the 11th floor. Mario, the tech was timely, professional and apologetic and said that the wiring would have to be completed before Directv could be installed. This turned out to be a much larger project then anticipated. When the project was completed the installation was performed by Ken and Damian who professional, timely and extremely competent. The installation was completed in a very efficient manner. I cannot rave enough about the Ken, Damien and Mario who were here. I am extremely pleased with Bel Air. . read more

I have to admit I stand by my first review I just called customers service and Robert helped me figure out the problem that I was having he stayed on the phone with me until we figured it out. A- MAZING customer service you guys are A-WESOME read more

Bel Air Internet will be installing my DirectTV Saturday with the wonderful help of associate, Brenda Campos. I'm looking forward to a smooth transition from my cable service. Brenda was personable, professional and answered all my questions. Bel Air is in Sherman Oaks, CA so I enjoyed talking with Brenda about my home state I left so many years ago. Thanks again, Brenda, I'll let you know how much I love the service when it is up and running. It is comforting to know you will be the one answering the phone if I have any questions. :) read more

My tech guy was awesome. He came out hooked up my internet also , where the cable guy said he couldn't do it. My tech guy was so nice , courteous and understanding, he even put my furniture back. What a really nice and professional man. I wish all tech guys were like that. read more

I just got mt DTV service installed today by a very nice tech named Ken. Ken was very knowledgeable, efficient and patient! Ken was very fast and had the service up and running within minutes. Ken is a true asset to his company!!! read more

As a former Time Warner Cable customer in NYC, I am amazed at how HUMAN Bel Air is. The customer service is fantastic and the pricing options are very clear. I didn't have to wade through a long phone menu of "punch 5 to speak to a blah blah blah." After putting in a request online from the Bel Air website, Ricky followed up with me by phone. He was extremely articulate, friendly and knowledgable. A true professional who really knows the business. After we spoke and I chose the services I wanted, he promptly followed up with me on my order. read more

Mitchell helped my boyfriend and I out a lot today. He was very genuine, and open about many options for the direct tv services available. We called today looking for the best package that would fit us and we got it for a great price. I would absolutely reccomend direct tv! Great customer service Mitchell! Thank you! read more