We had a hardware issue after 11 years of problem free service! Joe, our technician performed at a world class level in checking every aspect of our hardware and software. He ended up changing out our recorder/tuner and recommended changing out an old video cable. He helped us to record all of old shows so we did not lose them! Having been a senior executive at a high tech Fortune 500 company, I can attest that Joe is a world class technician. Service requested was delivered! 10 stars out of 10!! read more

NO STARS! Public is to beware of them! They cancel programming, and you do not get what you think you are getting. Please read ALL of the bad reviews about this company. Customer service is absolutely VILE! Unbelievable they are in business. Toni M. read more

I had dish for many years They are terrible to deal with I spent hours and hours on the phone l was told they were putting my account on hold until I found a new house for $5.00 a month for up to 9 months and then a month later cancelled my account and charged me a early termination fee I would not use dish ever again, and I would recommend that you contact another provider read more

I called to cancel service in NV because we are moving and had every intention of taking it with us. Unfortunately my call was dropped and in the 18 minutes I was on hold to call back they turned off our service and cannot turn it back on. No confirmation, I was not angry with 1st person when call was dropped and we were planning on taking it with us. I had questions on pausing the service but they cancelled it in less than 18 minutes while I was on hold calling back. Horrible horrible customer service! read more

After the initial price guarantee expired, my price was raised significantly. I called customer service to see if they had a better pricing plan and was told no. When I called to cancel service, "account executive " then came up with a lower rate (too late), and kept nagging me to retain dish, with expenses I'd have to pay to cancel. terrible pricing plan for average service. Huge hassle to cancel. I'd give them a zero if possible. There's a reason they get a low number of favorable reviews. read more

Stay away, far away from this company! While my service was "paused" as I was building a new home, they added the Stars and Stripes package and "Dish Protection" completely without my authorization or notification of any kind. Just POOF, 25 dollars a month added to my bill while the equipment was packed away in storage, unused! When I called in to remove the extra charges, I was told the agent didn't have the authority to remove features from my account! I told them they found the authority to add features without my authorization, they darn well can remove them with my authorization. It just went downhill from there. I wound up digging through my storage unit so I could cancel service and return everything. Then they charged me 25 dollars for the return box! Chat sessions are a real joke, if they see you are displeased, they end the session. I could understand if the customer is using profanity or making threats, I did none of that. I was just trying to get them to acknowledge that all my equipment was received and my bills paid in full using chat so I could snapshot the conversation. Just in case they try to claim I owe them more money later. They keep ending the session. I don't trust this company, I will never use them again, and I look forward to the day they go out of business, which seems imminent from what I hear. read more

I finally cut the cord today. Here's a tale of my experience of breaking up with Dish Network. If only Dish could've maintained its level of service that I remember from what seems like long ago . Reading all these reviews it's clear that I am not alone in witnessing a drastic decline in their service. So sad. As a customer of 19 years I felt like I could've been treated better at the end. Possibly I could have been retained ... had it did not been for the attitude of one of their Customer Care representatives! I was contemplating canceling anyway because I don't watch T.V . that much anymore. So I was on the fence as to whether it could still make sense for me. I just needed some answers to help me make a decision. This associate forced me into not wanting to deal with Dish anymore. My equipment was getting obsolete but it was still working. Yes, Dish had sent me solicitations about upgrading, but I was busy and just ignored functionality issues and continued paying the bill . Ultimately , when it completely stopped working after a storm I called to cancel. Initially I spoke to a really outstanding customer service representative who persuaded me to get the equipment replaced and installed at no cost. She gave me a credit for loss of service and she reduced my bill 20 bucks a month. I arranged for an appointment for the next week and even took a day off for that. Great right!!?? When the tech arrived, he and I realized there was a misunderstanding about some of the set up and he was going to have to call to arrange a waiver. He handed me his phone and an operator was going over all kinds of stuff like reading an agreement . I thought we'd already settled on a contract when making the appointment and now there is going to have to be more equipment ! There was just so much confusion I started envisioning unexpected fees and increases headed my way for service I wasn't even sure I wanted. So I decided to cancel while I still could. I had verified when making the arrangements that if they couldn't make it work to my satisfaction, I could still cancel on the day of installation. I told the tech this and he's like "no problem, just call account services to cancel " and he left. When I called to cancel, it was a truly horrible experience that was glaringly different than the one a week prior . The operator was very rude and condescending. I felt bullied and demeaned. I so wished I could have spoken to the operator from the week before who had been so nice and soothing. This new operator basically immediately suggested it was the tech's fault and mine for being so stupid for not understanding how all this works ... she barely let me speak . I should've just ignored what he said and trusted that my bill would be no higher. I tried to explain my set up issues and she seemed to try to minimize them or act like they were irrelevant. She even seemed to question whether or not my equipment really didn't work, and I pointed out to her It says on my account that it doesn't . I could go into a lot more detail, but it just dissolved into her talking over me and asking me why was I upset. I pointed out to her that I didn't like her attitude since it was super aggressive from the beginning. I requested to speak to someone else because I didn't feel like I was being listened to, and this should be going better. She acted like there was no one else and she didn't have a supervisor. Then when I was finally able to convince her that I wanted to cancel : She said she had to tell her supervisor, you know the one that supposedly didn't exist! Did I mention I was a customer for 19 years???? When you're a Customer Care Rep listening to your customer should be of paramount importance . When a customer tells you they don't like how they're being treated: You should take the time to evaluate whether or not the grounds for why they're saying that might be true. Her supervisor must have given her a script to tell me that I "might be feeling overwhelmed " because this is what she said to me next. It was very impersonal and came across as unnatural from this particular representative . I can even admit maybe I was overwhelmed but then all the more reason to listen to me and consider my situation as a longtime customer. She then read a whole bunch of legalese, which sounded like I may face returning the equipment and fees yada yada yada and then in the end then she's like, but none of that's true. I think she enjoyed toying with me. Well, anyways, perhaps I should be grateful to operator Xxxx for making me realize it was finally time to beak the cord in a relationship that literally wasn't working anymore. The weight of it all is gone ! I feel free!! read more

DISH - Goodbye! - Television Service Providers Near Me

A Dish Tech arrived as scheduled. He was very courteous, professional, and friendly. He considered my problem, explained what he was going to, and then did it. After he completed his work he verified that my satellite and video systems were working properly. I am very pleased read more

I have never had an issue with my install or move not with my service. Calling customer service is easy. Just be patient and they will help! I would never switch. read more

had dish for 7 months. it keeps going out everyday. called and got an upgrade and now its worse. i've had a technician here 3 time now and its still bad. read more

Upon turning on my TV today, there was an error message that stated "no source" advising me to check my internet connection and to press "source" on my remote. The internet connection was fine, and there was no "source" button on my remote?!?! I called dish customer service and was told by an agent who was barely understandable that they could not solve the issue over the phone, and that they had to send at tech to assist at the cost of $90+, or I could buy their service contract at a monthly cost. I foolishly believed them and bought the monthly. After hanging up, I checked the internet and found the fix was to unplug the box for 5 minutes, and during that time hold the power button down on the box for 60 seconds. Upon doing this, the system worked at normal. I am pretty much certain that they knew this fix but opted to charge me for something I did not need. This dishonesty is makes me upset, and very angry. After this month is up that I have already paid for, I will be switching to another company. read more

So as to DISH Satellite TV... they give you great Installation . Although it took them about five hours.. when I called to get the service installed, they picked up on the first ring. Their remote is the most complicated I've ever seen they even have a program that runs 24 seven which last about 3 to 4 hours on how to use their service !!!! Ok .. that's a problem. i'm not tech genius., but I'm not stupid! Sometimes, in the bedroom I can watch programs I recorded from the living room, but most of the time I cannot ! Now I wish to cancel the service. I personally have made six phone calls, which lasted approximately 15 to 30 minutes on hold and then got disconnected.... It has taken her two days to get hold of someone to cancel the service. No luck as yet.! what I recommend this to someone ....Hell no!! read more

Terrible service terrible customer service terrible everything get the major-league baseball package extra innings set record check it last night. It's recording check it this morning. It's recording leave for a few hours and come back. It's not recorded constantly. An issue with the DVR or with the optional side of when I watch on the iPad all kinds of different problems, Air messages are press on the shoulder watch and a shell comes up that I've never wanted to see. It's always problems with this company. Can't wait to get rid of them as soon as possible, find somebody else from RV better or cheaper or whatever over it read more

Simply the WORST people on the face of the earth. They are trying to rip off a 93-year old widow by forcing her to take a multi-year contract to replace their own failing equipment. She's had service with this horrible company for years and suddenly the signal just went dead. When we called on her behalf we were told that the equipment was "old" and had to be replace. That would require her to take a two year contract or purchase the equipment outright. Otherwise, she could continue to pay the monthly fee and watch a blank screen. I have never seen a more coercive or manipulative marketing scam in my life. I should report them for elder abuse! read more

I can handle having my bill being constantly wrong & price hikes but what I hate the most is their customer service.Every time I need to call them I get treated badly,put on hold for a very long time & hung up on.I still can't figure out why it has to be that way and putting a complaint in did nothing to help.It just so hard to find great customer service let alone people who actually care. read more

Dish Network employee Joel did a very good job installing our upgrade and was very nice and answered any questions we had for New installation system, would recommend him, Good Job and Thank you read more

DISH - Security Healthcare specialist in several areas of experience and specialities and training, thank you to all, I'm very grateful thank you - Television Service Providers Near Me

Worst provider out there. Bait and switch is their game plan. They say one thing and do another. They said we could go month to month. When installer installed the equipment he had us sign for the work. We went to cancel because they kept dropping channels and the customer sucks. They informed us we were under a two your contract. They said we signed the ok when the installer came to install the equipment. We had same problem with them previously in California. I told me wife never again. She liked the way it worked. So we tried them in Tennessee. They are liars. Try to get customer service on the phone. If you like being lied to. Not getting what they promised. Or like getting poor channel Selection that is sub par, this is the company to choose. Friends don't let friends choose dish. read more

We have Dish for 8 years. It's sickening already on how many times a week we have to re-boot, turn off the TV, the TV goes completely blank, and can't get stations ! I'm sick of it. We had their guys come out 4 or 5 times, paid for everything, and it's not cheap, and this just doesn't stop. You call up, and they BS you. They don't even deserve 1 star. They charge so much money, and every technician tells us a different story. read more

A waste of money a waste of time please please if you are reading this review please think twice not worth any of the packages Take the feed back of experience if I could give a negative star I would. -3 stars read more

I like dish TV and am happy with everything except that they don't carry Golden Knights Hockey. What? A local major pro team and they don't carry it! How rediculous. I have to go to bar or casino to watch games that are being played a few miles from my house. The whole valley is caught up in hockey but how lame to not carry it. I'm sorry but I have to change carriers. read more

dish sucks they could care less about their customers !!!!! they get rid of features you like and replace it with junk !!!! their customer service sucks !!! they are rude and demeaning !!! i have been with them for 15 years and i am ready to replace them !!! i have a little over a year to wait but it may be sooner !!!!! what a crooked company !!! read more

BUYER BEWARE...Since they can't seem to get their s - - t together I switched service providers, I've never known any business that takes 2 months to try and correct a breach problem that they have, can't get through to cancel my service on the date they say they will be up and running!!!! Also the DVR recordings pixelate to the point where I loose about 1/2 of my recorded programs.......even when live the pixels are really bad.... read more

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my bill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans. read more

This Company is a joke. I will never recommend this shity company to anyone. You order service and equipment they f-up your equipment and they sweep it under the rug. Incompetent Customer Service Agent majority you can't understand a word they are saying. They don't explain anything to you and when you decide to cancel Service you're screwed because of the high termination fees because the agent didn't tell you that the service would renew and start a 2yr contract fckd up company and agent look somewhere else or better yet buy a Google Chromecast much better and cheaper ..... read more

Called for service because my joeys (boxes) kept going out. 1st technician blamed my internet and left. 2nd technician said my internet was fine and showed me how to reset my box. 3rd technician said there was an update that should have happened automatically but did not. Once he completed the update we've had no further issues. My frustration is that not only was the support center unaware of this update (which they should have noticed) but 2 techs did not look for this simple solution. I spent several days waiting for tech to show (time rescheduled via robo call at end of appt window) not to mention the time spent on the phone with customer service. Better training is absolutely needed. If techs knew what to look for maybe the could run on time and save us all frustration. read more

Here is the thing w dish, poor picture quality. 1080i just doesn't cut it. Step it up dish. 4K programing is down right awful. Talking remote is cool better than directv, but that's all that is better. $50 for a 4K joey, why? You don't have any 4K programing. User interface with the hopper is better that the medieval stuff from directv, but picture quality and 4K is better with directv. I made the move to dish and I'm stuck now. But I do have a dish setup in my RV and now have service there for only 7$ month read more

We bought a house in September and when we were shopping for cable and internet, I found an ad for 2 $100 gift cards when signing up for Dish and internet. (CenturyLink) I did receive the first $100 gift card but still cannot get the second one. I am happy with the service, but am upset the way I got here. It is called Go Dish, which looking back is messed up. Also when I signed up I was told that I needed to call and cancel the IT service within 30 days or I would be charged $12.99 after that. When I called and chatted with Dish they acted like I was crazy because there is no such thing. Then I saw the transaction on my bank statement and it showed a 1800#. So I Google it and it shows all these scams with the same issue. This should not be allowed and dish should not be affiliated to someone that will let this happen. I feel so deceived read more

We've had Dish since last spring. Two boxes. The main "hopper" in the living room and "Joey" in the bedroom. Good picture, ok customer service. The equipment is GARBAGE!! Since day one nothing but trouble. No one can fix it. We've had service calls, countless phone calls and nothing. W3 have to reset the entire system, both boxes, at least once a day. Takes 10 minutes. Unplug both boxes, wait 20 seconds, plug both back in, and 10 minutes later you can watch tv again for a few hours, then repeat. We're at 7 months with 17 to go then our contract ends. Not to mention it will not record certain programs even though it shows they are set to record. AVOID DISH. CANNOT WAIT to switch back to Cox or Direct Tv. Both of which we've had previously. read more

I cancelled direct tv and was super excited about dish. Until.. I caught my installer going through the photos on phone! Unbelievable and gross! What's worse, dish had not even returned my call to discuss the matter and its been over a month! Disgusting! BUYER BEWARE! I have moved to Mexico and DISH cannot provide service here. They WILL NOT allow for cancellation and are charging me $460 to cancel! never , ever use them! Just stick with internet services such as, Netflicks and HULU. Cable companies RIP YOU OFF! read more

Horrible service. I was lied to from the start. I thought I was buying a bundle TV/Internet. I changed my internet (which I was happy with) to get Dish. Sales person never told me I had to pay for Dish & my internet separately. After a month I got a $168. bill from internet company. But more importantly the DISH service itself sucks. Slow, lag time to change channels, or do anything. I wanted to leave because I just am not happy with its performance. Have to pay $440 to quit a service that doesn't work for me. Been trying to get out of contract for weeks and they just won't allow me to do it unless I pay up. And I'm tied to a 2 year contract, also something I wasn't told. read more

DISH sent out a tech to help fix a few problems we were having with the Hopper. Jared Casey did a phenomenal job. Even though it was over 110° outside he spent time adjusting our satellite dish. He replaced faulty equipment and spent over three hours with us. I would strongly recommend that you request Jared to come out if you ever need any help with your dish equipment. My husband and I were really impressed with his work ethic. Jared even called the next day to see if everything was OK. read more

Dish GET ABC Contract back! There are too many shows I watch on that channel! I have been with you for years and I'm thinking about leaving if you don't settle this crap soon! Totally ridiculous you can't come to an agreement with the local channels..... you get a crap ton of money from ppl per month.... no reason not to pay what they want, get these Chanel's back! TOTALLY RIDICULOUS! read more

Dish fraudulently took $240 out of my bank account with no authorization. Whenever I called customer service I had to wait on hold for an hour before a customer service rep came online. Then I was transfered and given the run around. They refused to reverse the charge due to the fact that I could not re-establish service because Dish is not allowed where we rent. They wanted me to establish service elsewhere where we no longer live. This is a very dihonest company that I will never do business with again. read more

Received a call from Dish representative that if I can switch from Direct TV to Dish and received a $200 gift card plus a fixed 2 year monthly fee. Since my contract with Direct TV was already completed, I figure I would try Dish. So I switched my service from Direct TV to Dish, instead of the cheaper monthly service, I got the more expensive package since I want to watch Formula one race. Pretty much the same as Direct TV. Now comes the fun part. My service started around Aug 28th, I send in my request for the $200 gift card right away, then received a letter in the mail sometime in Oct that they need a bill to prove that I am a Dish customer. I called Dish right away but Dish said that since I am so new a customer, the bill is not ready yet. However they stated that they can e-mail me a bill. So I called the gift card department who said that it would be fine, just print out the e-mail and send that in. So I send in the e-mail bill then follow through with another call a couple of weeks later. They said that they received it and everything is fine. Called later in Dec to see if they have mailed out the gift card yet, then was told that the gift card will be send out on Jan 24th and should wait about 10 business days to receive it. Not a problem so I waited and called them in middle of February since I have not received the gift card yet. Now I am told that the gift card was never sent because I had missed their 30 day dead line to submit the request. Now, I send in the request as soon as my service was hookup, received a response that I need to send in a bill (which Dish did not have since I am so new a customer), send in an e-mail bill as soon as Dish send it to me, was told everything was fine and wait for the gift card. I believe that Dish customers was never meant to get the gift card. It was a trick to get new customers, they never plan on giving out the gift card. Here is the best part, Dish said that it is another vender that is handling the gift card. Dish is not responsible for the gift card. What, the person called me saying that he is from Dish, the gift card is suppose to have Dish name on it, Dish is receiving payment from me every month for their service but Dish has nothing to do with this gift card promotion? Dish keeps promise that they will look into this however they have never called me for any update. I have called Dish 3 times so far however was promised a call back every time. Now I am stuck with a 2 year contract. If I cancel now, I need to pay a few hundred cancellation fee. I am just wondering if they just want to keep their customer for 2 years and don't care after that. I am really interested what they are going to say to keep me after my 2 year contract is up. read more

If you're considering getting Dish Network service. I highly recommend you go to another provider. They could care less about their customers inability pay especially during this Coronavirus. I'm a 68 year old single was employed. Lost my job due to the pandemic. If I can get them less than zero rating I would. read more

Screw Dish network!!!. They ran my credit and it showed up on my Equifax report as a hard credit inquiry. All I wanted was a monthly cost for service. I call Dish Network and all they did was transfer me over 10 times until they call disconnected. No help at all from them at. Stay away stay away. Now I get to see Dish Network on my Credit Report for the next two years. This is great when I'm trying to rebuild my credit. Thank you Dish network for screwing me over read more

Please DO NOT SIGN up with them!!!!! have had service for 10 years and they constantly give you the run around about price and customer service stinks!!! When i decided to change to Direct because its HALF the price Dish wanted to charge me over 300 dollars to cancel even after i have tried everything to keep dish and they would not do anything for a loyal customer after 10 years. When i was trying to cancel there service they then tried to do everything to get me to stay after i told them i called last month and they did not do anything for me but save me $10, so i took my money and switched to Direct TV and now they are trying to keep me OR charge me over $300 to cancel WHAT BS. DO NOT CHOOSE THEM AT ALL. IF I COULD GIVE 0 RATING I WOULD. SO MUCH FOR LOYALTY!!!!! read more

After having a troublesome day with a furniture store not delivering the furniture I needed for my install. Dish came to my rescue. Dish was scheduled to install an extremely large TV and set up my service, once the TV stand was delivered. Since I received the wrong stand I was going to cancel my appointment. But the Dish representative (Sean) stop by to inquire about my cancellation, He reassured me the work could be done and if necessary he would return once the TV Stand arrived to confirm my wires and connection were placed correctly. I am amazed and reassured that superior service and outstanding customer service still exists. I had three technicians in the evening confirming and reassuring all my concerns for the botched furniture delivery. Sean, Dwayne, and Gabriel are truly an asset to Dish. If Dish gives acknowledgments for employees going above and beyond, these three are truly deserving of such an award. Thank you Sean, Dwayne, Gabriel and Dish for turning a heartfelt disappointment day, into an evening of satisfaction for a job WELL DONE! read more

Left Cox because their ridiculous increases, and signed a two year contract with Dish, which I was skeptical about but anyway... Within the first 3 months we started experiencing problems with programming. We would get "call your service provider" alerts on the screen. (YES, BILL WAS PAID). This meant being on the phone with these people once every couple of weeks. At least 30 minutes each call by the time you actually get through to a representative. Called to update my new debit card # for automatic withdrawal and it took THREE disconnections before they can get it right! Best part came when I asked for service to be transferred to my new home. It went something like this. Day 1: (30 or so minute call) Would like to transfer service. Gave them info. Date for tech to go out scheduled. Thank you, bye. Two Days Later: (30 minute call) Me: hi, tech was scheduled to be here and is not here?? Dish: sorry. Just checked, he is running a bit late. Will be there shortly....waited all day, never came. Called again, another appointment scheduled. 2nd Appointment: (30-40 min call) Me: hi, tech was supposed to be there at 7am. It's 9am??? Dish: he was there at 7. No one was home. Me: uh, no. I've been waiting since 6:30. Dish: We apologize. He went to your old address. Sending him back out.....waited all morning. Never showed. Called them again. Another 40 min call. They apologized, I rescheduled. 3rd Appointment: (40 min call) Me: Where is the tech. He's one hour late and this is 3rd time scheduling?? Dish: We apologize, we don't even have you on our schedule for today, whoever scheduled you last forgot to schedule it......(ummm okaaay). ......you get the picture?...this happened, yet another time. A 4th time! Finally snapped and forced them to let me out of the contract without penalties. After speaking to the higher-ups, I was allowed out after 18 months. Then they claimed never to have received equipment even after I received a confirmation email!?Argued with them over that for another 2 months. THEN, they wouldn't return my deposit, claiming I owed them for a month of service. That too, took another couple months and was only able to recover $25 of $100. They told me they would refund all back into my debit and $25 was all that posted. Gave up. These guys take the cake! read more

I'm very annoyed by the constant are you still watching message. I'm done with this. Do you guys have any idea how annoying it is to be watching a show and have a box pop up every damn hour asking if I'm still watching. Of course I'm still watching! I don't need to pay you a subscription for you to shut my service off at your discretion, because you don't believe I'm still watching. Going to streaming in the near future and never coming back! read more