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    Goodbye!
    Joan S.

    I finally cut the cord today. Here's a tale of my experience of breaking up with Dish Network. If only Dish could've maintained its level of service that I remember from what seems like long ago . Reading all these reviews it's clear that I am not alone in witnessing a drastic decline in their service. So sad. As a customer of 19 years I felt like I could've been treated better at the end. Possibly I could have been retained ... had it did not been for the attitude of one of their Customer Care representatives! I was contemplating canceling anyway because I don't watch T.V . that much anymore. So I was on the fence as to whether it could still make sense for me. I just needed some answers to help me make a decision. This associate forced me into not wanting to deal with Dish anymore. My equipment was getting obsolete but it was still working. Yes, Dish had sent me solicitations about upgrading, but I was busy and just ignored functionality issues and continued paying the bill . Ultimately , when it completely stopped working after a storm I called to cancel. Initially I spoke to a really outstanding customer service representative who persuaded me to get the equipment replaced and installed at no cost. She gave me a credit for loss of service and she reduced my bill 20 bucks a month. I arranged for an appointment for the next week and even took a day off for that. Great right!!?? When the tech arrived, he and I realized there was a misunderstanding about some of the set up and he was going to have to call to arrange a waiver. He handed me his phone and an operator was going over all kinds of stuff like reading an agreement . I thought we'd already settled on a contract when making the appointment and now there is going to have to be more equipment ! There was just so much confusion I started envisioning unexpected fees and increases headed my way for service I wasn't even sure I wanted. So I decided to cancel while I still could. I had verified when making the arrangements that if they couldn't make it work to my satisfaction, I could still cancel on the day of installation. I told the tech this and he's like "no problem, just call account services to cancel " and he left. When I called to cancel, it was a truly horrible experience that was glaringly different than the one a week prior . The operator was very rude and condescending. I felt bullied and demeaned. I so wished I could have spoken to the operator from the week before who had been so nice and soothing. This new operator basically immediately suggested it was the tech's fault and mine for being so stupid for not understanding how all this works ... she barely let me speak . I should've just ignored what he said and trusted that my bill would be no higher. I tried to explain my set up issues and she seemed to try to minimize them or act like they were irrelevant. She even seemed to question whether or not my equipment really didn't work, and I pointed out to her It says on my account that it doesn't . I could go into a lot more detail, but it just dissolved into her talking over me and asking me why was I upset. I pointed out to her that I didn't like her attitude since it was super aggressive from the beginning. I requested to speak to someone else because I didn't feel like I was being listened to, and this should be going better. She acted like there was no one else and she didn't have a supervisor. Then when I was finally able to convince her that I wanted to cancel : She said she had to tell her supervisor, you know the one that supposedly didn't exist! Did I mention I was a customer for 19 years???? When you're a Customer Care Rep listening to your customer should be of paramount importance . When a customer tells you they don't like how they're being treated: You should take the time to evaluate whether or not the grounds for why they're saying that might be true. Her supervisor must have given her a script to tell me that I "might be feeling overwhelmed " because this is what she said to me next. It was very impersonal and came across as unnatural from this particular representative . I can even admit maybe I was overwhelmed but then all the more reason to listen to me and consider my situation as a longtime customer. She then read a whole bunch of legalese, which sounded like I may face returning the equipment and fees yada yada yada and then in the end then she's like, but none of that's true. I think she enjoyed toying with me. Well, anyways, perhaps I should be grateful to operator Xxxx for making me realize it was finally time to beak the cord in a relationship that literally wasn't working anymore. The weight of it all is gone ! I feel free!!

    Security Healthcare specialist in several areas of experience and specialities and training, thank you to all, I'm very grateful thank you

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    Ask the Community - DISH

    Review Highlights - DISH

    I have been with Cox Cable, DirecTV, and, Dish Network for two years now, and four years in the past, and I can easily say that Dish is the best TV service that I have used.

    Mentioned in 2 reviews

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    People searched for Television Service Providers 436 times last month within 25 miles of this business.

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    WeLink Communications - Terrible repair.

    WeLink Communications

    (73 reviews)

    Southeast

    4-26-25 Update…read more Requested service, once again because there was way too much lag, even tho the internet never disconnected there was just no data transfer and lag was up 100ms. I'm seriously thinking going back to Cox even tho i don't really want to but depending how things go I will decide. Welink did manage to fix the issue on their end same day after half day, as I couldn't fix it on my end because everything checked out good, sometimes you just need to power cycle your POE, router, switch or PC. In this case it was beyond the radio on their network, I been pretty patient with their service and I'm glad their able to fix it but I never had so much service interruptions on COX as i have had with Welink, and believe me even the breezy windy day will affect the wireless radio antenna to a certain extent. I attached some more pictures to reflect what I'm seeing

    I've been with Welink for five years, and the service goes down more often than a hooker doing $20…read moreblowjobs. That's not a joke -- that's the uptime pattern. Even when it's "working," the constant hiccups are enough to wreck an entire home WiFi setup. One Welink burp and suddenly half your devices are offline, confused, or desynced, and you're spending hours unplugging and manually resetting equipment just to get your house functional again. Their twice‑a‑week "Emergency Maintenance" outages last 2 to 4 hours each, sometimes unannounced, always disruptive. Half the time you call tech support, they insist nothing is wrong while your entire neighborhood is dark. After five years, the only consistent thing about Welink is inconsistency. Avoid them unless you enjoy rebuilding your WiFi network several times a week.

    Cox Northlasvegas

    Cox Northlasvegas

    (10 reviews)

    i've had Cox cable Internet and void telephone service for over three or four years now for many…read moreyears before I switched to another provider and came back to them. North Las Vegas. They have a monopoly on fast though sometimes they're good as but they're the worst customer service of any business I've ever dealt with. One of my wireless boxes stopped working, so I called in to have a replacement done that's part of the deal you know you pay for your lease replace a new one for you so many years so I requested a new box they went ahead and they said they sent me two wireless boxes out since for so long to go ahead and send two boxes and then I just bring the old two boxes the one that works in the one that didn't work in return it both. So I had one box at work one box it didn't they sent me two new boxes to replace both my boxes. I one of the boxes that they sent me the new boxes to to activate so I one of the new boxes that they just sent me and the one box working. So I returned two boxes to the store North Las Vegas on the young lady there Jennifer only wanted to upgrade me to gigabyte either to my face or needs better training or needs to lose her job altogether so does the manager they assured me everything was handled this all interested in was upgrading me to a faster Internet for $255 including everything else and then I said OK I'll go ahead and do that. I agree and then when I went to a few said no I can't do that price. She changed it up by $12 or so $267 or so and that didn't include . I said you're joking right she said no I said she lied straight to my face. things off they're claiming one box in trying to charge me and they're charging me more on my bill. They're saying I did not trade in or bring keep lying on the keep hanging up to me on the phone. No one knows what they're doing. They just me more money for no reason I speak to the vice president who overruns the whole Vegas market is an outrage. I don't get paid hourly to deal with this. I've wasted over 1000 hours dealing with this. They hang up on me. They lied to me. They say anything and my bill keeps going up and up. I don't understand why I returned two boxes and two remotes they're claiming I didn't well let's look at the video footage. It's an outrage. It's a monopoly. They're blatantly lying to me anytime I say I'm gonna record the phone call to hang up, but they tell me they're gonna record the phone call when I ask him. OK let's pull they can't find the they'll scam used to be OK but now they're straight up liars and scammers before you do anything make sure you see contracts and and delivered by gone up ever since I returned two boxes for no reason.

    save your money, you're better off using a personal hotspot. the service is absolutely horrible,…read moreyou're luck to make it thru a full day without being kicked offline. most days my tv can't even connect because the service is so slow or it works at all. no one to help and calling customer service will only frustrate you further. don't say you weren't warned if you dare give them even a single penny, they will take every dime.

    DISH - televisionserviceproviders - Updated May 2026

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