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    WeLink Communications

    2.5 (73 reviews)
    Open 6:00 am - 12:00 AM (Next day)
    Updated 2 weeks ago

    Services - WeLink Communications

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    Efren G.

    Bad experience! The technician could not install due to interference from a tree he said. Also that he would have to contact our neighbor to move his antenna or receptor to be able for us receive a signal. On top of that I was skeptical about a technician on my roof and mentioned that. Famous last words, "we do this all day, no problem. I highly DO NOT RECOMMEND. The damage the tech did. Small but significant for Las Vegas when it rains. Needless to say, I will not going with this company.

    Amazing speed!!
    Henry M.

    In Vegas, there's really not too many choices. I've tried these or have experience with them in the past. Cox - Don't get me started with them, you know how they are. I'm a bit of anti-Cox but for years there's really no other solid choice.. till WeLink came into the picture. CenturyLink - I couldn't even get their installer to show up. Gave up after 3 attempts. LV.net - this one is expensive but it's not Cox, speed is not good if you don't have a good line of sight. Verizon / Tmobile 5G home internet - Wanted this to work out but sadly it really depends on your area. And here I am with WeLink, here's the good, the bad and the ugly. [The Good] Monthly fee - The price is fixed so no need to worry about increase after a year, etc. And if they select your location for the main hub, then the price is crazy cheap. The gear - It comes with a free eero Pro 6 gateway, it's perfect if you already using eero. If not, you'll love it! The speed - 668 Mbps Down and 773 Mbps Up, need I say more? [The Bad] Maintenance - doesn't happen often but when it does you're out of luck. Usually it's 2 days maintenance between 3am-6am and they do send out a text notification so you're not completely in the dark. I counted 4 maintenance in the past 7 months so it's not horrible. Steam - For the longest time I've had issue downloading games off Steam, every time I've tried I lost the Internet completely and needed to reboot the gateway. It's working now but that was a strange issue and I still don't know the root cause. Installation - This can take hours and you need to be at home for this, especially if they're installing a hub. [The Ugly] Customer support - or lack of, good luck getting someone to reply via email. Tried to call in the past and it's the same experience. It was for a billing issue so I ended up reaching out someone that works there to assist. So make sure you grab contacts when you can. Wrap-up: Overall I'm loving WeLink a lot more than Cox. I recommend you give them a try but keep your existing provider. You can always cancel if things don't work out.

    Welink's terrible product

    9-13-25 update Another morning, another day WeLink "technicians" need to jump start the poor hamster's heart that somehow runs their failed internet service. I look forward to hearing from their manager... again.

    The FCC/FTC need to investigate WeLink, they advertise up to 2gbps but then proceed to oversell their capacity. I got very good speeds for the first few months (and a bunch of outages). And recently I'm getting absolutely horrible speeds. DO NOT ADVERTISE A SPEED YOU CANNOT DELIVER and DO NOT OVERSELL YOUR INFRASTRUCTURE'S CAPACITY!! I'm going back to Cox.

    Tech support is useless.

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    1 year ago

    Twice as fast than Cox's best service. We Link is also a lot less expensive. I got the 2 G. Glad I switched.

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    3 years ago

    Great internet! Wonderful speeds and was easy to get set up! Totally recommended over Cox or CenturyLink.

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    4 years ago

    Business owner information

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    Jason S.

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    Page 1 of 2

    Ask the Community - WeLink Communications

    Review Highlights - WeLink Communications

    The local cable company's service got super expensive, speeds were poor even for their high speed plans, and their technical support lines were almost useless.

    Mentioned in 2 reviews

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    Cox Store

    Cox Store

    (242 reviews)

    I had to pop in to this store to drop off a router the seller of the house I had bought left…read morebehind. It was easy and I got a text from the seller shortly after I dropped it off thanking me - so she was obviously notified. While I was there in the store, I made arrangements for my service to be moved from my rental to my new home. Two birds, one stop.

    Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

    Verizon

    Verizon

    (125 reviews)

    $$$

    Just wow!!!!! I've…read morehad such a wonderful experience! The customer service you get here is just incredible! I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare! I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted. I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything! I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!! I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough!

    After 21 years with Verizon, the service has increasingly declined over the past five years …read more Constant "call failed" messages when attempting to make a call and in the middle of a conversation, even with a new phone. Important calls in my contacts get blocked by Call Filter. Customer service sends you in circles and never resolves anything. I have friends with Verizon who experience the exact same issues. I only stay with them because the competition isn't any better.

    CenturyLink

    CenturyLink

    (172 reviews)

    I just had CenturyLink services installed in my Seven Hills/Henderson home and am very, Very happy…read more (I saw all the bad reviews here and felt I owed it to CenturyLink to share my good experience.) Earlier this week, a Century Link rep knocked on my door to pitch me on services. After quizzing him about internet speeds and the cost for internet + a good premium channels package, I invited him in. I ended up signing up for bundled services of 10M of internet + Prism Premium TV (includes tons of digital channels + HBO, Showtime, STARZ, Cinemax, Encore, plus all On Demand) with DVR for two TVs, all for $140/month. (If I hadn't wanted Premium, there were three other packages and all were very nicely priced.) The installation guy made quick work of things today. The whole system is wireless; the guide and remote are easy to use; and the internet is good (14MB -- about the same speed I was from Cox on slow days even though I was *paying* for 25MB). Also, there is no channel-change delay (something that drove me nuts with Cox if I wanted to quickly flip back and forth between two channels). In addition, the CenturyLink DVR boxes let you watch and/or record 4 shows at a time. And with the Prism TV app you can watch TV on any device in your house (laptop, iPad, iPhone, etc.) My monthly Cox bill was $210 and I was only getting HBO and Showtime -- so bottom line, I'm saving $70/month and getting more premium channels and solid internet service. And I got a $100 Am Ex gift card for signing up (the online registration for that was easy). I highly recommend CenturyLink and would advise you to call my very nice sales rep -- who is also the area General Manager -- who is with a company called Provision, an authorized CenturyLink reseller. His name is Bobby Lyman and his direct line/cell is 321-265-2004. (He used to live in Orlando, so that's a Florida area code -- but he lives in Vegas now.) UPDATE ON 4/6/14: I see that some of the negative reviews/complaints are based on (1) installation fee disputes, (2) issues with prices, and prices going up after a year and (3) customer service issues when canceling. It's certainly possible that some sales reps are not as honest as others, but my sales rep Bobby (1) waived all the installation fees, (2) informed me that service rates were promotional for 1 year and would increase by about $20/month in a year (still cheaper than Cox), and (3) gave me his cell number to make sure I get good customer service (which I assume is good for him as a rep of the company). UPDATE ON 4/9/14: Wanted to add a note now that I have had service for four days. The internet is streaming well above 10M most of the time -- averaging 14/15M -- and the TV service has been great including quick download times for On Demand shows. Very happy. UPDATE ON 8/4/14: Because I'm now working from home, I went back to Cox for high speed internet service (50MB) for my business as of July -- but I am happily staying with PrismTV. I love having ALL the premium channels in digital. (Also, when I called Century Link to see whether I could pay for faster internet speeds and was pretty disappointed to find out that I couldn't because it's not available in my area, the service rep took another $20/month off my bill through the end of my contract. All in all, while I feel bad for those who say they have gotten poor customer service from Century Link, I myself have gotten very good service.)

    Century Link is the landline telephone service provider for my home in Las Vegas. For decades I…read morehave used "autopay" for the monthly telephone bill. Recently, I noticed that a monthly payment was missed. I called in to inquire. The call center (domestic) explained that Century Link recently had a software update. The software update inadvertently cancelled my (and a lot of other customers') autopay. But since it was their fault, there wouldn't be a late fee. I noticed that I could pay my bill (now two months) with a credit card. I asked if there was a convenience fee to use a credit card to pay the bill. I was told "no". (#1) I had to call into a call center, endure their telephone tree, and be placed on hold to inquire why my bill wasn't paid. (#2) The representative admitted it was the company's fault--but when were they going to reach out to me? (#3) There was a convenience fee on credit card charges. Like a lot of organizations, when things are on automatic, everything's "okay". The minute something goes wrong and needs human intervention; the process to fix things is inconvenient. And while the convenience fee for the credit card charge was low, apparently the call center can give you inaccurate information. I hate to assign this review to a store, because my commentary is related to back-office operations. But where is the regional management office for Century Link? Apparently, that's a really big secret.

    BAI Connect

    BAI Connect

    (27 reviews)

    $220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

    This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

    WeLink Communications - isps - Updated May 2026

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