Just wow!!!!! [[HIGHLIGHT]]I've had such a wonderful experience! The customer service you get here is just incredible![[ENDHIGHLIGHT]] I made the mistake of switching over from AT&T over the phone because the person over the phone made so many mistakes. However I came in the store and a huge THANK YOU to Edwin and the assistant manager!!!! [[HIGHLIGHT]]Edwin helped me get everything in order and honestly I usually would have been super upset but they just had amazing vibes and they really knew how to just help me get through the nightmare![[ENDHIGHLIGHT]] [[HIGHLIGHT]]I was soooooo grateful that Edwin went over additional options that I had no idea they offer and I really wanted.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I love that they are really honest kind and not at all pushy. I'm definitely coming back for everything![[ENDHIGHLIGHT]] I HIGHLY RECOMMEND YOU ASK FOR EDWIN he is super nice and honest everyone is but he just helped me through the process! The store is clean everyone works fast and work so great together! If you speak Spanish they have so many people who are bilingual!!!! [[HIGHLIGHT]]Any upgrades, promotions, new lines or you hate your current carrier TRUST ME YOU NEED TO COME HERE TO GIVE YOU THE BEST OPTIONS!!!![[ENDHIGHLIGHT]] I live by a dead zone and let me tell you I have WAY BETTER RECEPTION WITH VERIZON!!! I can't thank you enough! read more

This is the first review I've ever written. [[HIGHLIGHT]]I had a very bad experience at this Verizon store. It's not about the plan--it's about the customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I waited for an hour and a half because the person who sold me the plan was busy. No one else wanted to help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]My phone was suspended, and I just wanted to know what was going on, how to fix it, or how much I needed to pay. Nobody gave me any answers.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Very disappointed. I expected much better from Verizon.[[ENDHIGHLIGHT]] read more

After 21 years with Verizon, the service has increasingly declined over the past five years . Constant "call failed" messages when attempting to make a call and in the middle of a conversation, even with a new phone. Important calls in my contacts get blocked by Call Filter. [[HIGHLIGHT]]Customer service sends you in circles and never resolves anything.[[ENDHIGHLIGHT]] I have friends with Verizon who experience the exact same issues. I only stay with them because the competition isn't any better. read more

I'm happy to report that I had a very productive and successful trip here today. My dad decided that it was time to upgrade his phone, so I initially took him to the Verizon on Lake Mead in Henderson earlier in the afternoon. They were a Victra store, which is an authorized retailer. More to the point, they only had one employee trying to juggle a gaggle of customers. We then opted to try this store, which we'd passed multiple times going down Sunset over the years. It's next to Harold's Chicken, which was formerly PizzaRev. Inside, it's more official-looking and had 5 or 6 employees working, with one of them named Jake warmly greeting us. We stated our intent to upgrade to the Samsung Galaxy S22 because there was a $350 discount available for it on that phone line. After accessing the account to find the offer, he told us that they only had the purple color of that phone in stock, which we okayed. He informed us that it would cost $9.72 monthly, which I did have to clarify was for 36 months and then calculated out to equal the correct post-discount price. He also charged us an upfront cost which comprised the sales tax (pre-discount) and a $35 upgrade fee, and he provided us with the printed receipt. Now for the buried lede: after he activated the new phone, we also requested that he transfer contacts/photos/texts/etc. from the old phone to the new phone. Jake was extremely helpful working the old phone screen, which had suffered water damage to the screen. However, he was able to play around with it and get the transfer going via the Samsung Smart Switch app. He was going to charge $30 for the service, but he ended up waiving the fee because the transfer was taking a long time and the store was closing soon. This felt like an above and beyond moment. He also helped us with some account changes. We inquired about the unlimited data plans and decided to upgrade to the least costly "Unlimited Welcome" plan after he said that it'd only be $5 more monthly. We also asked where the paperless billing statements were being sent. He was able to show us the email address, as well as change the email address to a preferred alternative. Overall, it was a far better experience than we'd feared. I'm so glad that there's a viable in-person Verizon option considering that Costco has abandoned their old wireless service third-party retailer and the local warehouse only offers T-Mobile. read more

Verizon - New phone (Galaxy S22) receiving data from old phone. Background is the desk at which we sat with the employee. - Mobile Phones Near Me - Henderson, Nevada

1 star. Update. Please stop selling your Towers as ONE bar data due to trees - not a Forrest - in town - is completely unacceptable. [[HIGHLIGHT]]It's taken over 5 years to get a straight answer and any legit assistance as to why.[[ENDHIGHLIGHT]] And we pay the absolute most for your service plans - zero customer loyalty, horrible service abs even worse customer service. read more

Everything about this store is out right horrible! [[HIGHLIGHT]]Came into the store FOUR separate times and got a different story and run around each time.[[ENDHIGHLIGHT]] Purchased an apple 16 In December and their promotion was receive an Apple Watch 10 and I Pad for free. So why am I paying $13.88 a month for the Apple Watch device. I swear the associates go back in the back room and sit there making it seem like they are actively working on the issue. [[HIGHLIGHT]]Each and everyone that we spoke with were rude.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Came in today and dealt with Adrian and he used the words "play it by ear" regarding whether or not I was going to get.[[ENDHIGHLIGHT]] Charged for Netflix which was also a promotion with the purchase of Wi-Fi towers. [[HIGHLIGHT]]He barely spoke 10 words to us and was short with his answers and CLEARLY did not want to assist us with any of our questions and issues.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Why on the FOUR occasions that I have been in there to rectify this issue has all four of the associates handled it in a different inconsistent way?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They always ask who helped me in the past.Why so they can pawn me off to someone else?[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I feel sorry for the elderly who go in there because they do not get the help that they need. They are not compassionate. They are rude![[ENDHIGHLIGHT]] It is obviously they do not like their jobs however some walk around like they are gods greatest gift. How hard is it to remove a device fee that clearly had a promotion at time of purchase? [[HIGHLIGHT]]Why have I had to make FOUR separate trips down to the store to not have any resolution?[[ENDHIGHLIGHT]] Absolutely ridiculous and I will be contacting BBB. The sad and frustrating issue is it has not been resolved. Stay clear of this store! Not worth the headache. Unfortunately I had to leave a star. read more

Verizon - Clearly there was a promotion! - Mobile Phones Near Me - Henderson, Nevada

This is Dr. Uzmann's clinic, I have been coming here for a year. Today, February 9, 2025 at 1:15 am, it is still a regular appointment every 4 months, but the two girls sitting at the front desk, after asking me to show my insurance card, she asked me to pay $24.35 for the co-pay. [[HIGHLIGHT]]I told her that I don't have money today, please let me see the doctor first, then I will call the clinic at 725-239-9400 to talk about the co-pay. They completely refused and said that either I have to pay to be seen or I have to leave.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]They are very rude and ignorant, since Medicare and Medicaid cover 100%, isn't that something to pay?[[ENDHIGHLIGHT]] I ask everyone to boycott this doctor's clinic, especially these two girls. read more

[[HIGHLIGHT]]This store has the WORST customer service.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Was in today and one employee didn't even look up from playing a game on his phone.[[ENDHIGHLIGHT]] They literally could do NOTHING to help us with issues we are having with our phones. Will be switching carriers asap! read more

Recently I went to this store to look at new phones. There was 1 Sales person who came over to answer questions. Well this person did not know much about any phone there. So I left thinking about 1 phone to purchase, I Did make make an appointment, to get some more info and purchase the phone I wanted. They did not have the phone in stock, so they ordered it for me. I asked that when it came in do they help with activation and set up, I was told yes, My phone came o me a few days later and I made an appointment for help in activating and any setup. At no time was I told about a $30.00 fee for them to help!!! This is a RIPOFF and SCAM. WHAT ELSE ARE THEY THERE FOR BUT TO HELP VERIZON CUSTOMERS???? [[HIGHLIGHT]]It took me 2 hours on the phone with Verizon to get the phone working[[ENDHIGHLIGHT]]. Aren't their laws about not disclosing fees and such??? I Think that in the future if I have any problems, I will seriously think about going to T Mobile! read more

It's definitely hit or miss at this store. [[HIGHLIGHT]]I've gone in and have dealt with two different people that have been absolutely amazing[[ENDHIGHLIGHT]] and then today I went in because I'm having an issue with some kind of setting and [[HIGHLIGHT]]when I pulled out my phone and I showed the mask wearing woman my screen she said we don't do TikTok here[[ENDHIGHLIGHT]] and I said I'm not asking you to do TikTok, I'm asking you for help with the setting... Needless to say I walked out and I won't be back to this establishment read more

[[HIGHLIGHT]]Customer Service is non existent.[[ENDHIGHLIGHT]] Only prompts to interact with vertual Rep. Whose cluelesd. Their Vertual can't Ever solve or offer a resolution to any issue. [[HIGHLIGHT]]Verizon, such a joke.[[ENDHIGHLIGHT]] read more

Mr . Lee the manager was phenomenal I was charged for a returned phone and service interrupted. [[HIGHLIGHT]]Tried for 1 hour to reach a human but no go only a recording saying to pay for the returned item.[[ENDHIGHLIGHT]] Mr.Lee was calm, cool, and resolute used his personal phone to call and get my phone back on and the credit applied. UPS verified 3 days ago that Verizon had the phone shame they didn't ask UPS. As a 30 year customer I am ready to go elsewhere now there are too few Mr.Lee's working for this company read more

My morning started at around 9:30ish(am) coming in because my phone froze the night before, the manager, did get his name, showed me how to unfreeze it with a certain button pushing combination, it unfroze but was super slow & not working properly, so he told me to give it time, I left came back around 10:15ish(am) my phone wasn't able to open apps, I could only text or receive calls, they reset is twice only bring up voicemails from 3-4 years ago. My new "service" professional tried a few resets, nothing worked, I have insurance on our account, so I figured they would just replace my phone its now 11:30ish(am), but no , I had to set an appointment with an Apple Store on the otherwise of town 4 hours from now. I was told the might replace my phone there which you know is a line of BS, because Verizon would need it to be one of their phones. [[HIGHLIGHT]]So after 20 plus years of being a loyal customer this is how Verizon treats people, nothing but wasted timeI mentioned I have insurance, that doesn't not help this situation until you jump through all the numerous hoops Verizon puts in front of you(after you've paid for insurance mind you.[[ENDHIGHLIGHT]] The service people were ok, but honestly unless when you look at my situation, nothing resolved for a loyal 20 plus year customer just passing the buck & making retake unnecessary steps instead of just replacing a bad phone(which is what insurance is for right?) [[HIGHLIGHT]]While sitting there frustrated as can be watching them try the same thing a few times, the lady helping me tried to sell me their home internet service & router, I was nice & decline inside I was thinking are you serious, you're screwing me over with a phone you should just replace & you think I'm going to trust you by getting your Internet service, nah I don't think so.[[ENDHIGHLIGHT]] Needless to say Verizon has completely dropped the ball again. [[HIGHLIGHT]]I don't understand what's so hard about giving good customer service to loyal , paying customers, we are current on our bill & have been for years, spending thousands & thousands with Verizon to be treated this poorly is extremely frustrating & disappointing.[[ENDHIGHLIGHT]] *** (location of the review Henderson Verizon Store on Warm Springs & Stephanie) Completely Disappointed in Verizons Lack of Integrity, Sean read more

[[HIGHLIGHT]]Don't bother going to this location. Brought my box in to return and she wouldn't even help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Came another time and the manager was 30 minutes late opening the store! I didn't wait any longer.[[ENDHIGHLIGHT]] Next time I went in to get a phone put on a plan and they said they didn't even have SIM cards in the place. What a joke for a corporate store !!! read more

I love love Verizon, so happy I switched from fraudulent T-Mobile! Best decision ever, I've never had any issues and always have had the best service; wifi and cellular. read more

Years ago, when we decided to switch to Verizon it would've made a great commercial. We were with family in the no- where lands of the great state of Kansas. It was so flat, we could've watched our dog run away for three days. Between the family members there were three different cell phone plans. Of those, only one worked; Verizon. And it had two out of five bars, while the rest of us had zero, zilch, nothing, holding nothing but paperweights in our hands. We've been using Verizon ever since & have been very happy with their products & service. Today we went in to see about a Virtual Private Network at the store on Sunset. Arriving early, we were the first in line & found out they (due to the virus) were only allowing one person in at a time. The Mrs elected to stay outside while I went in. I spoke with Nina & Shevon (May have misspelled her name, sorry.) Both were very friendly, patient & knowledgeable. They had to be patient with me as I pestered them with dozens of questions. Come to find out, I had already purchased a VPN sometime back! Isn't that interesting?! So, I dug into my magic bag of computer gadgets & pulled out a mystery piece & asked "..Is this it?.." well, of course it was. That started a whole new line of questions. How do I use the darn thing? Where do I plug it in? And on & on. As I said earlier, these ladies were very patient & pleasant to talk with. Quietly explaining what I needed to do & what I should expect to see. This place was just great for us. Once again, we are very happy customers! read more

We recent switched to Verizon after being long time AT&T customers. Went to the Sunset location and an associate, which will not be named, assisted us with the switch. He was not very pleasant, not patient in explaining things, and was not truthful with us. We were trading in 3 phones that were paid off, and I explained that my main concern that I have is the trade in values of each phone. He assured us and said that the Samsung Galaxy Note 20 is worth $800, the Apple iPhone 12 Max was worth $750, and the IPhone 10s was also worth $750. Great, we were sold! Well, this was a big, fat, outright LIE! We were notified by Verizon that ate phone credits are half of what he assured us it would be, which makes me very unhappy with this company and particularly this location Why lie to make the sale? I can't wait to see my phone bill after the credits are applied. If it's not what was quoted, I'll be contacting the BBB. I should make a BBB complaint just for the bogus trade in lie. read more

I went to this Verizon store tonight because the SIM card for my iPad had recently stopped working, thus rendering it useless. Saivon tested my SIM card and determined that it was dead. He retrieved a new one from the back of the store, quickly installed it in my iPad, and then tested it out to make sure that it was working. Refreshingly, my iPad's cellular signal had four bars. Best of all, the fix was free! This is a corporate owned store and that means they have very strong resources. [[HIGHLIGHT]]Thank you very much to Saivon for providing me with such friendly and efficient service![[ENDHIGHLIGHT]] read more

Adrian was great. My issue was resolved very quickly. My questions were answered. Can't ask for more than that.

I stopped in today - the Manager (tall woman) was wonderful in helping me with my order! But the product itself Verizons Home Internet doesn't work real well. read more

I have never been so disgusted with the way I was treated during my visit yesterday at my local Verizon store. My sales lady, Phyllis, made me feel horrible for switching from the Apple iphone to the Pixel 7 Pro. Not only did she make a comment stating how I was dumping phones and downgrading to bad quality, but she also stated that she didn't understand why I wasn't upgrading to the iPhone 14. She was extremely rude and unprofessional. Her attitude was that she didn't want to be there and made me feel uncomfortable, like I was a bad person for switching. I left the store in tears. I've never experienced this before, as the sales representatives are generally always nice. Phyllis was a horrible sales person. read more

I used to be a Verizon customer but cancelled several years ago. But I had to get home internet service & they were one of the few companies that had service in my area. They kept quoting me different rates & was charged $80/ month & asked for 1st & last month up front. Finally I found another company that had coverage in my area & I discontinued Verizon. When I called customer service to disconnect home internet she was surprised how much I was paying & could not find it on her rates list. She told me I didn't have to return unit. Then got another email charging me. Called them. Said I didn't return unit. Told them I was informed I didn't have to return unit. She checked with her supervisor & agreed I didn't have to return it. Today received box from Verizon to return unit! Verizon keeps finding ways to screw up & keep disappointing customers! read more

Came to the store in Henderson, NV because I had an issue with my motarola phone. The staff said "just call tech support" then I told them I had and they said they would call me back, they did not. So then I said to the person I was working with that I had a promotion opportunity sent to my text and just to get over the 1st first problem I would take the promotion. They said I had no promotions. Then I showed the and said loyality support had to deal with the order, then they walked away. I was so mad.....This location is so bad, many people walked out, 1 even came back to talk with supervisor and walked out again upset. BAD read more

I received a new iPhone for Christmas and needed to move from my old to the new one. I called Verizon and asked if I could bring in my phone so they could transfer the data and set up my new phone and they said yes. When I got there you stand outside until someone comes out. A tall girl came out and when I told her what I wanted she said I would have to do it myself, I could not go into the store (I had a mask on), and she would give me written instruction on how to do it myself. When I told her I called and was told this location would do it for me she was dead silent. I asked her if the store could cancel my service and she said I would also have to do that myself. Wow! Must be nice to sit in a retail store doing nothing, turn customers away, and still get a paycheck. read more

This location was awesome. Renee helped us a ton with transferring our accounts. Very patient and helpful with us.

[[HIGHLIGHT]]I had a cracked phone and Saibon helped me getting it covered and the process of getting a new phone. He had a great attitude and you know when your phone is broken you are not the happiest.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He is an example of how when you treat people with kindness it makes them change their Vibe. He would be a great example of how to be in Sales/Customer Service/Dealing with people.[[ENDHIGHLIGHT]] NEXT I was having issues with setting up my new phone and I tried figuring it out on my own which I spent SO MUCH time doing. I went in and Adian helped me seriously in less then 5 minutes. [[HIGHLIGHT]]I am a Realtor and had appointments that day and one with a NEW client. My phone was not allowing me to call or text! I was so overwhelmed that I felt like crying when he fixed it for me![[ENDHIGHLIGHT]] Then I had another issue shutting off my phone to send back to company for my credit and Saul the Manager helped me. It was challenging because of passwords blocked, etc. He took the time and was kind enough to make sure he took care of it. [[HIGHLIGHT]]I was so grateful. Sometimes you do not find this kind of customer service. And I got great efficient serive at this store 3 times! I am very impressed and Grateful![[ENDHIGHLIGHT]] I feel good knowing I have them to help if needed. HIGHLY RECOMMEND seeing any of these 3... read more

I go to this Verizon only because it's nearest to my home. No longer, as I continually receive poor service from reps that seem to have zero clue what they're doing. Tonight, I had a manager who said she couldn't help me 30 minutes before closing to purchase an item because "her sales people were busy." I've had managers at that location assist me with sales many other times with no problem. I then asked her to check on one other simple item, and she proceeded to tell me to call customer service because I could get the answer there. Worthless. read more

Why am I not surprised to see such a low average rating for this store? I called and was told the store was open until 7. I showed up at 5:03 and the store hours posted on the door are 7pm. The doors were locked and there were two associates in side. One helping a customer, the other just walked away. There were three of us standing outside the door that said they were open until 7pm and we waited ignored. After knowing on the door, one guy yelled that they were closed. Nice waste of trip and rude service. What type of team member walks away from three people standing at a door when your posted hours say you're open until 7. And what other type or rude customer service representative doesn't have enough respect to come to the door and explain that they were closed and leave a line of people standing there. Can't get their hours right, can't be courteous. If this is the face of what represents Verizon, no thanks. Terrible service and terrible representation of one of the most expensive phone companies that exist. Management should be embarrassed that people on this store have zero common courtesy. read more

Verizon - Store hours - Mobile Phones Near Me - Henderson, Nevada

I am a business owner who recently switched over my entire business from T-Mobile to Verizon. 9 lines in total, including 8 new phones + 1 internet service. I signed up for Verizon & had a wonderful "Business Rep" to help me along the way. Well, the as easy as it should be to switch from Carrier to Carrier, it wasn't. No-ones fault at all. I went in on a Saturday to this Verizon Store & got sat with a gentleman named Kevon. The entire appointment nearly took 1.5 hours if memory serves correct. During that time, Kevon told my wife & I numerous bits of false information about promotions. To start, 1. He told us since we have a business account we get Apple AirPods for $69. My wife & I thought to ourselves "SWEET We will take them" then he rang them up for $179 or something like that. At that point, I stated no thank you & Kevon said "The promotion must have ended " Wife & I thought to ourselves - No problem. We didnt ask for this information, Kevon presented us with this "promotion" 2. Next, He said we get a FREE pair of Beats Headphones as a business account. Again, turns out that was Incorrect as well as it was "only for non-business customers" to which I made a joke about why would they give free things to non-business accounts. Wife & I thought to ourselves - Okay this is now #2 of false things you've told us. 3. He then stated we get an Apple Watch OR an iPad for FREE. We asked and asked and asked the questions about "extra fees" any "hidden feels" or "any catch" & Kevon stated "Nope you just have to pay the taxes" Wife & I said "SWEET we will take an Apple Watch" & then Kevon setup the shipping agreement for which I signed. 4. Then, Kevon says "You can get an Apple Watch & an iPad" Wife & I said "We get both?!?" to which, Kevon replied "Yes you get it because you have a new line" Wife & I thought this was strange that he didnt initially tell us we get both, but we thought "Hey sweet we get iPad & Apple watch No strings attached & all I have to do is pay the taxes" So he setup the shipping agreement to which we signed. 5. THEN HE TELLS ME WE GET A FREE IPAD & APPLE WATCH FOR EVERY LINE WE SIGNED UP WITH, WHICH IS EIGHT!!!!! That means EIGHT IPADS & EIGHT APPLE WATCHES. At this point, we again asked the questions & we even told him "WE ARE GIVING THESE AWAY AS CHRISTMAS PRESENTS" & we questioned this, because it seemed to good to be true. Again, Kevon told us we just had to pay the taxes. No problem!! He setup the agreement to which we signed. Now, the 8 Apple Watches & 8 iPads have been delivered to my work address & from there my wife sent off 10 of them to California as christmas presents to our family. It wasn't until my Business Rep, David Barnes, was the saving grace in this disaster. David called me saying "I think your account has been hacked you have 16 new cellular plans" or something of that sort. So, now, I found out that there ARE strings attached to those 8 iPads & 8 Apple Watches which I QUESTIONED FROM THE START. I had already paid the taxes which came out to $1800 & If it weren't for my business rep I would have never known until my next bill that I had these cellular plans. Kevon completely either 1. Lied or 2. Didnt know what the hell he was talking about & fed my wife & myself a load of BS. We asked all the questions & we told him EXACTLY what we were planning on doing with these devices & he NEVER ONCE told us there were cellular plans attached. Those shipping agreements I thought I was signing, were actually contracts for the cellular plans & I just trusted Kevon that they were shipping agreements. Never once was it conveyed to me. Like I mentioned, I am a business owner & therefore I know the questions to ask & I never look for handouts. If I was told these were cellular plans I would have never done this. At this point, I have 16 new devices, 16 new cellular plans, 10 of which are shipped to California as Christmas presents, & $1800 paid. THEN I found out these are cellular devices. Now, I call Verizon Business & speak with a wonderful woman who states to me that the "lack of notes in the system about the in-store interaction & all the facts I have presents , it appears fraud is at play " This is a recorded call that anyone from Verizon can listen to I would imagine. I was then put in touch with Izzy, whose Job Title I am unsure of & he called me. Really cool dude to talk to & I presented my side & he was "gathering information from both sides" as he should in a situation like we are in. In this case, I was emailed & CC'ed with a few others. I have gone back & forth with them via email for about 2 weeks now. This is the outcome - I had to ask my nieces & nephews for their christmas presents back because Verizon is acting in bad faith & forcing me to return the devices by 30th or I am to be charged. If I wasn't locked in with company phones, I would switch in a heartbeat. Beside myself that a company doesn't own up to its mistakes. read more

Worst service Already upset with them for over-charging me. All I need is to discuss my bill with the manager and she wont talk to me because she is busy doing a subordinate's job. Is she lying? Do managers check people in and ignore simple problems that can be solved by them in meer minutes? I stood and watched the manager chatting it up with another employee for almost 3 minutes before she sent him over to help another customer. There has to be a better model for their stores. All I have to say is that I'm glad I dont have to deal with them anymore and I would recommend people look into a place that treats their customers better. read more

To be frank, I'd much rather go to a dentist, or even a proctologist than to upgrade my phone at this location. I gave them a third try in 7 years, and still the same garbage excuse from a company that claims to be a technology leader "sorry our wi-fi is horrible, you're going to have to go home and save to your new phone." I don't blame the front-line here, they're usually nice and professional, however local and perhaps regional mgmt needs the axe. How can you not upgrade your wi-if in 7 years to improve customer experience!?! Now I've burnt 4 hours of my day, as I have to go back and return my old phone for the "discount." It's just disgusting they cannot figure this out and apparently enjoy wasting their customers' time. read more

YOOO Grisel literally changed my life. I always wanted to send a GIF on my iPhone. I went in and asked for assistance. Flip of the fingers she said like this. I was blown away. Ain't no one can do it like G! 10000000/100000099908388373 rating. read more

Never knew it would be so difficult to give my daughter in law my phone, put her old number on it and activate a new number on my new one. Waited 40 minutes, grisel helped me. Was friendly but told us that her phone would be on at midnight and she'd be able to use it in the morning. Now 26 hours later, it's still not done and she cannot make or receive calls. Also, they told me we had to hook up another line, even though we didn't need it, and wanted to charge me for it , so waiting an hr and hold with Verizon they are saying they will credit me next billing. We will see! Big corporation, get it together. read more

I have a confession. I am a borderline smartphone addict. It is a condition affecting 40 percent of Americans. Although I don't suffer from Nomophobia and on a survey questionaire, I did not reach the point of needing smart phone detox; I am a heavy smartphone user. I have even been guilty of phubbing. When things go wrong with a smartphone, it is a bad deal for the borderline smartphone addict. Things go wrong so frequently with my sensitive Galaxy 3, that gaining dukedoms to Verizon is becoming a rite of passage with owning this phone. This past week, the phone was acting up. After using the Cardio Trainer app to measure the distance of the River Mountain South Powerline Trail (remember I am a border smartphone addict) the SD card gave up on me. Years of pictures and a 100 of the greatest hits of all time perished from my World. It was time to return to the equivalent of the emergency room for Verizon smartphone owners: the corporate Verizon Store. The Sunset at Stephanie Verizon store is as modern as the IPhone 5. The store reminds me of an Apple Store, where you get to play around with the new smartphones and tablets. It is a smart concept. When people are waiting to be called, if your like me your thinking, "my smartphone is getting out of date (scary since I only brought it last year, but I am a borderline smartphone addict), maybe I should extend my contract another year and a half, get a new phone that will be old in a year, and never get out of my contract." In reality, I am loyal to my smartphones, and if you've read my earlier Yelp reviews, I keep them til they pass on. Past the displays of the newest smartphones and tablets is the automatic bill pay machines and the accessaries wall. After spending time with the latesr technology, it dawns on me that the basic cell phones have gone the way of my SD card. When I look at the accessaries wall, I am reminded of why I brought the Galaxy 3 and prior to that the Fascinate at Best Buy. Everything at the Verizon Store is inflated. An example is they wanted $40 for a 16 GB SD card that I brought yesterday from Walmart for $16. A more disturbing sight is there are no accessories for the Galaxy 3. I only brought it 11 months ago! Just like I see expensive places, there merchandising plants the seeds in my head for the fruits that will be business with Best Buy and any brick & mortor electronics place. By the time that I look at all this technology, the Verizon rep calls my name. When I went here on Thursday for a busted SD card and yesterday for a battery draining rapidly due to looking for an SD card, the reps were patient and professional. I am a borderline smartphone addict that is respectful. I can understand some of the irrate customers they have to deal with. Anyway my opinion of the reps is they are more of the equivalent of smartphone therapists than doctors. On Thursday, the rep even volunteered to clean my screen and did a cold battery charge. Unlike the downtown Seattle Verizon (I reviewed this recently) and the Flamingo at Sandhill Verizons, they passed over trying to sell me stuff. As far as smartphone doctors, they are like 2G reception. The best they have done is go on forums for advice. So, youtube videos have benefitted me more for understanding technical issues. And in earlier visits, especially with the Fascinate, the solution was always its the apps or you have to do a factory reset. It is very difficult for me to bestow a Verizon Store with more than 3 stars. There is zero excuse for not having replacement phones for a broken one. It is a bad deal for a borderline smartphone addict to be without a phone. And in general it is a bad deal for any smartphone money paying good money for service to be without the device during the time that Verizon ships a replacement, when it should be in their corporate owned shops. Let's put it this way, my Galaxy 3 is not getting any smarter. When it turns into a dumbphone, I will have to return to a Verizon Corporate Store. If I am still the Duke, it is out of necessity and not a choice for this borderline smartphone addict. read more

I made an appointment to get a be phone at Verizon on Sunset rd. Checked Consumer Reports.org and decided to get the one plus 8 pro, which had a higher mark than many of the iPhone and Samsung. They had not one phone to show me and had no idea where to go to look. Do not want to buy site unseen and see how it works. And who would. Agent gurssed and said maybe Best Buy read more

I love this Verizon Store. I have gone in 3 times to have something fixed on my Verizon phone. (I am not techie) Every time Ryan D. is there. he fixes my phone in 5 minutes or less at no charge. Last time I took it to a verizon store in Las Vegas on Sunset. They said it was fixed but it wasn't. I made a special trip to Verizon store in Boulder. Ryan fixed it instantly. (I had automatic answer my mistake). He said he has been doing this for 9 yrs. This young man is an asset to Verizon. read more

The worst customer service they don't listen they make mistakes and don't admit to them just the worst

How many of you have seen the commercial bring your iPhone into Verizon and get a free upgrade to an Apple 13? Total lie. It's like any other time you go in there and you have a phone they give you so much money for it total misrepresentation read more

Waited for over an hour and a half. The manager sat me inside and told me someone would right with me 30 minutes later I had to leave. Such a waste of my time and I got no information about my issue at all read more

Horrible customer service. Even the manger was awful. Been a Verizon customer for over 20 years and canceling service because of this store