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Best Buy - Henderson

2.4 (455 reviews)
Open 10:00 am - 9:00 pm
Updated 2 months ago

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Do NOT by TVs at Best Buy! They are overpriced & don't stand by their Total Membership warranties. My friend's TV was only 7 month old, got vertical rainbow lines this morning, no it wasn't dropped & moved, no logical cause, just internal damage, but the manager refused to exchange it for another tv or store credit or anything. Under both the 1 yr manufacturer warranty and 2 year Total Membership time. Because the manager claimed that particular issue could only be caused by a drop - bullshit! There was no external crack, it wasn't touched, it hasn't been moved in 7 months, worked fine yesterday. Googled vertical lines & it says mechanical failure. Explained all this to the manager, but he insisted it was damaged & apparently not even the 2 year Total Membership covers damages such as breaks from falls, which in itself is lame. All he would offer is a "discount" on a new TV. As if we would buy from them again. Also I don't understand why a thousand dollar phone can be have an insurance plan that includes damage from drops etc but a $500 TV doesn't? Anyway, he's buying his replacement from Costco. Similar TVs averaged $100 less there!!!

Water
Lupe A.

We got a refrigerator pay full price it was a lemon from day one is not working properly and this was in June we are November and no solution we lost 600 on food because is a vacation house they go from store warranty and manufacture warranty well I'm waiting so do not buy a things from them is like they don't care and everything is not working or difective and they know . To many phone call and waiting on the line no one is re responsable ,

Thank you Geek Squad for assisting with our new laptop

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3 months ago

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6 months ago

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29 days ago

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22 days ago

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2 months ago

The sales reps really know what they are talking about. They are very helpful and supportive.

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10 months ago

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1 year ago

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7 months ago

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1 year ago

U ROCK DURAN WOOD !! Thank u for ur experience an knowledge About finding me a better tv around the same price I wanted to spend

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8 months ago

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5 years ago

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11 months ago

I like this location! Everyone is super friendly and helpful. Recommend coming here especially if you need Geek Squad!

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2 years ago

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3 years ago

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1 year ago

Kevin was very fast/professional to correct my long wait time! He is a valuable asset to your company.

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Ask the Community - Best Buy - Henderson

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Review Highlights - Best Buy - Henderson

Today I came in for a SanDisk memory card to store my photos and "Jon" pointed me in the right direction.

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Absolute Appliance Services

Absolute Appliance Services

4.7(1.1k reviews)
4.4 miSoutheast
Family-owned & operated
Locally owned & operated

Anthony Ryan showed up early in the appointment timing window. He was courteous, wiping his shoes…read morebefore coming in, made sure he had what he needed with him so he didn't have to go in and out of the house and was very quick to determine what was wrong with the dishwasher. He was honest about the cost and timing to get the parts needed and complete the repair. In the end it's my landlords decision to repair or replace the unit but, I appreciate him not trying to take advantage of the situation. He was also extremely kind and patient with my large dogs who wanted to know why a stranger was in their kitchen and were eager to help him. Hahaha. He was great and I appreciate how comfortable he made the situation- Honest Techs aren't always easy to find. Ryan/Absolute Appliance will be my first call anytime I need services.

I reached out on Oct 22 for a refrigerator door seal replacement after seeing good reviews and…read moreprovided the model and serial number. I was told the part would arrive in 3-5 business days, but after no updates, I followed up again on Nov 3-4 and was told the part had already arrived. An appointment was scheduled for Nov 6, but there was confusion about the service window, and when the technician arrived, it turned out the wrong part had been ordered despite providing them with my serial number prior. This caused another delay of several days. The correct part was finally installed on Nov 13. The installer, Justin, was very nice, professional, and clean. While the final repair was done well, I feel like my experience could've been better with the communication. Overall, I do still recommend this company.

Photos
Absolute Appliance Services
Absolute Appliance Services
Absolute Appliance Services - My son David working on a dryer at one of the fire station in Las  Vegas, also one of the engineer kind enough to show us around.

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My son David working on a dryer at one of the fire station in Las Vegas, also one of the engineer kind enough to show us around.

RC Willey - New Craig warehouse customer pickup hours courtesy of Epson and Fiskars. Does the showroom know about this? (Rhetorical)

RC Willey

3.0(638 reviews)
2.3 mi
$$

Mixed experience, but it worked out…read more I was heading home to southeast AZ from a job in northwest NV when my wife tells me the dryer finally died--for real this time. After months of "surgery," it was time to send that 2016 Home Depot special to the big laundromat in the sky. Figured everything would be closed by the time I hit Phoenix, so I rolled the dice in Vegas. Fought traffic, made it to the Henderson store around 5:30, missed my aunt (who I recently learned works there) by minutes, but found the exact washer/dryer tower I'd been eyeing--and it was on sale. Score. Mike in the showroom was great--friendly, helpful, easy to work with. Turns out they had exactly one electric unit available at the Craig warehouse. Even better. Paid up, grabbed my free basket, and was told I could pick it up before 7. So I battled rush hour across town... only to arrive at 6:15 and find the place closed at 6, with a freshly taped sign saying so. Not ideal. That said, the warehouse team came through. I walked to another door with humans behind it and explained the situation--that I was just passing through and not coming back anytime soon--and they helped get me loaded up anyway. Got a "for future reference..." (fair enough), but I appreciated them making it happen. Overall: great showroom experience, solid customer service when it counted, and I got a good deal at the perfect time. A hiccup in communication, but a good ending--and a story to go with it.

This was my first stop in looking for a new refrigerator when my current refrigerator stopped…read moreworking this week. After seeing what they had to offer I went to three other stores looking for other options. At the end of my search I returned to RC Willey because I was told over the phone that they would price match a similar model I had found elsewhere. So after driving 25 minutes back to this location, and waiting in their store for over 10 minutes, I was informed that they would not price match because while I was waiting, they performed a few searches and they could not find that same model in stock elsewhere, and that is their policy. Ok, so why didn't you make those searches before I drove all the way back over to your store? I wasted time, gas and now I still do not have a refrigerator. Thanks for nothing. Do better. You have lost this customer. And I am posting here so other shoppers are forewarned. Or maybe other consumers will just avoid this store. In response to your comment, Customer S, it was the exact same model. What happened here is that your sales department lured me down to make their sale by telling me they would match the price when actually due to your staff being unable to locate the inventory while they had me wait in your store they denied the price match bc they said I wouldn't be able to purchase a refrigerator elsewhere. They could have done their research first but instead they wanted me at the store. Maybe they thought I would purchase the refrigerator anyways. But they wasted my time, my gas my money and gave me false hope.

Photos
RC Willey - 10/09/2023 store hours!

10/09/2023 store hours!

RC Willey - D' Avanti Wine refrig Rc Willey Summerlin Sept 2022

D' Avanti Wine refrig Rc Willey Summerlin Sept 2022

RC Willey - Outside

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Outside

The Home Depot

The Home Depot

2.8(227 reviews)
0.2 mi
$$

This store has everything! Everything except the viral sold out mini Home Depot bucket I came for…read morehaha. Worker said they got 400 and sold out in two days so I will be back again. I planned on using it to put gift cards and trinkets in and mini succulents or as shot glasses. In the meantime bought some batteries, new ginger apple Red Bull, and some nice plants for work presents. Workers are always helpful and know exactly what aisle everything is which is impressive. During the winter holiday, they've got the viral Grand Duchess Christmas tree in 7' and 9' feet that I hope to buy one day. The twinkle micro lights are heavenly. They also have cute rosemary bush trees shaped in Christmas shape and tons of poinsettias!

I had a very disappointing experience at Home Depot today. I came in ready to spend around $3,000…read moreon patio furniture and already had a good idea of what I wanted. I just needed a few questions answered before making the purchase. After walking around for quite a while, I couldn't find a single employee in the patio section. I eventually asked one of the third-party water testing reps if anyone worked in that area, and they kindly offered to call someone over for me. When the employee finally arrived, he came with an attitude right from the start. His opening line was, "You called me over, what do you need?" I responded, "Patio furniture," and he looked at me and said, "Okay... looks like you found it." At that point, I felt completely dismissed and unwelcome. I walked out without buying anything. It's frustrating to be ready to make a significant purchase and not only struggle to find help, but then be treated like an inconvenience when you finally do. Definitely not the level of customer service I expected.

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The Home Depot
The Home Depot - Halloween Decorations

Halloween Decorations

The Home Depot

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Green Valley Home Solutions - Green Valley Home Solutions

Green Valley Home Solutions

4.9(63 reviews)
2.8 mi
Workmanship commitment
Emergency services

I needed an igniter replaced on our oven. Based on Yelp reviews, I called Green Valley Home…read moreSolutions and Eli answered right away. He set an appointment with me for the next day and was right on time! He was very personable and professional even taking time to pet my dog. Eli had the oven disassembled, parts replaced, put back together and tested, working correctly just inside an hour at a reasonable price. He takes just about any payment method and I also found out he was a fellow Marine Veteran. I was very happy with the whole experience and highly recommend Eli. He is super squared away, and I'll be using him again when needed!

I needed to get some exterior light fixtures installed and searched Yelp for a reliable, nearby…read morehandyman. I saw Eli's Yelp Guarantee and felt reassured to try someone new. I contacted Eli through the app and he responded quickly and was detailed and well-spoken. I was very impressed with his professionalism. Once we agreed on the items, pricing, and schedule, he even sent a calendar invite. Eli arrived on time, ready with his ladder and tools. He is clean and takes pride in his work and is careful with my home. I really appreciated that he let me talk and explain what I needed. He was efficient and completed 4 exterior light fixture installs, and a ceiling fan/light install on the rear patio. Everything works well and I feel confident in Eli's craftsmanship. We discussed future work and I'm happy to have found Eli to service my Henderson home with minor repairs (especially those that require a ladder).

Photos
Green Valley Home Solutions - New GE microwave in place.

New GE microwave in place.

Green Valley Home Solutions - Clean install.

Clean install.

Green Valley Home Solutions

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Elite Pro Appliance Repair Services

Elite Pro Appliance Repair Services

4.2(179 reviews)
2.8 mi

I initially had a frustrating experience with Elite Pro Appliance Repair Services through American…read moreHome Shield. My stove stopped heating past 350 degrees, and the technician's diagnosis "that the membrane was damaged from "excessive heat" rather than normal wear and tear" felt unsupported given that I had photographic evidence from my 2021 and 2025 home inspections showing the panel's appearance had never changed. I felt my evidence and concerns were being dismissed. However, I'm updating my review because the owner personally reached out to me to discuss the situation. she listened, took my concerns seriously, and committed to making it right by covering the repair. That kind of accountability and customer care goes a long way. While the initial experience was rocky, the owner's willingness to step in and resolve the issue speaks well of the company's integrity. I appreciate businesses that stand behind their customers when it counts. Hopefully this is a sign of the service others can expect going forward. To add to that, this is the only company with great reviews AHS has in their vendor list. If you get them you are lucky. If they were not one of the verndors, I was going to cancel my home warrenty. Why pay for warrenty that you can never use when you need it.

Reply to the owner; Response to Ronald M., Business Owner of…read moreElite Pro Appliance Mr. M., Thank you for your response, although it contains several factual inaccuracies that need to be addressed immediately. The technician, Danny, spent barely three minutes looking at the washer. He did not dismantle anything nor did he "check your unit thoroughly" as you claim. He simply looked at the machine and then left, which is why I immediately had to chase down AHS for any information--because Danny refused to give any details and did not even wait to locate the model or serial number on the appliance. Your assertion that "the inspection revealed damage consistent with overloading or misuse, which unfortunately falls outside of what the home warranty plan covers" is, therefore, a claim based on a non-existent inspection. This appears to be a convenient way to immediately deny the warranty claim. I am aware that home warranty companies like AHS often only pay a low, flat fee to contractors, regardless of the actual cost of a large repair or replacement. It seems the moment the diagnosis pointed to a major, costly issue, you decided to extract an additional $180 from me by falsely claiming "overloading" to offset the loss you would incur from AHS's low payout. This isn't just poor customer service; it has all the hallmarks of a shady business practice. You were assigned by AHS, charged me a $125 service fee, and then manufactured a false reason for denial simply because the repair was too expensive for your business model. I will be reporting this incident--including the false claims, the ignored call-back requests, the broken Google Voice communication, and the attempted additional charges based on a fraudulent "inspection"--to the Better Business Bureau, and any relevant consumer protection agencies. I require a full refund of the $125 service fee you charged, as the service performed was a three-minute cursory glance followed by a fabricated diagnosis that wasted my time and money.

Photos
Elite Pro Appliance Repair Services - 1988 GE REFRIGERATOR

1988 GE REFRIGERATOR

Elite Pro Appliance Repair Services - Kitchen aid refrigerator

Kitchen aid refrigerator

Elite Pro Appliance Repair Services - Buisness license

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Buisness license

Best Buy - Henderson - electronics - Updated May 2026

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