Fantastic Experience with Duran! On Saturday, October 3, 2026, I visited the Best Buy store in Henderson to purchase two Ring camera batteries and a wall unit that my technician, Brian Vaugh, had recommended. Duran assisted me at checkout and was incredibly helpful while ringing up my items. While there, I mentioned that I am looking to buy a 55" flat-screen TV in the near future. Duran took the time to recommend Samsung and even printed out a product list for us to review at home. Duran's helpful, patient, and knowledgeable service made my shopping experience excellent! read more

Best Buy - Henderson - 2 Ring Rechargeable Batteries and Wall Plug Unit - Electronics Near Me - Henderson, Nevada

We were able to come in and right away find what we needed because we asked an employee and he knew exactly where the item was. This honestly was the quicker Best Buy trip I've ever made. There were also several options to choose from with different price points. read more

Best Buy - Henderson - Electronics Near Me - Henderson, Nevada

Stopped in during the evening to ask a few questions about our accounts. I have my own account and my husband has one as well, but for some reason they're partially connected and partially not, which honestly didn't make much sense. We were hoping to get some clarity in store without having to call the bank, but ultimately were told the bank is where we'll need to sort it out and officially merge the accounts. That aside, the store itself was clean, bright, and well organized. Most of the store appeared well stocked with a wide variety of products. One thing that stood out was the Meta glasses display...they had an entire wall with different styles to choose from. The LEGO section was decent, not huge, but still around 10-15 different sets available. The computer section was solid; all units were powered on and there was a good range of options, from budget friendly laptops to higher end models with all the bells and whistles. One small disappointment was the car audio section. The selection was very limited, only one radio faceplate and just a handful of speakers to choose from. Customer service, however, was great. In every department we walked through, an employee checked in to see if we needed help, which we really appreciated. read more

Best Buy - Henderson - Electronics Near Me - Henderson, Nevada

Got my mom's birthday gift from here. Awesome service and great selections to choose from if your looking for any electronic.

Yesterday I reached out to the Geek Squad. The cost to (remotely) fix my computer was either a one-time charge of $149.99 or $199.99 for a year subscription. But THEN, after I chose the subscription option, the technician said he was having a "system" issue on his end and couldn't sell me the subscription. I had to buy the one-time plan and then call Best Buy today to upgrade. But as it turned out, an upgrade wasn't possible. The short story is that I had to purchase the year subscription and THEN get a refund for the one-time charge. The MUCH longer story is that it took an hour and fifty minutes speaking with FIVE customer service people to make BOTH transactions happen. By the way, I didn't do the survey the last customer service guy wanted to send me. "Do you REALLY want me to do a survey?" I asked him. The call ended with both of us chuckling, but honestly, this interaction today was the WORST customer experience I've EVER had. read more

If you need a new laptop, go see Aiden. He is incredibly knowledgeable and willing to help with any question you throw his way. Seriously, skip Costco and go see Aiden at Best Buy! Thank you so much, Aiden! read more

I bought a printer at Best Buy awhile ago, asking for one that prints greeting cards.  When I got it home, it would not print cards.  I returned to the store but the sales person would not return the printer or exchange it for another.  The manager would not do so either.  I wrote to the CEO who told me to "get a life" in so many word.  Best Buy lost a customer.  I would never cross their threshold again. On the other hand, I purchased a heated coffee mug from Amazon 7 months ago which broke yesterday.  I called Amazon and had a new mug at my door the same day.  What amazing customer service. Which store would YOU prefer??? read more

Be warned. I can't really judge the service. Because it was black Friday week. And everyone was busy. So no demerit for that and get a slide this time. But be very very cautious. Drove 30mins across town to get a stove. And this was the only location that had it in stock. Which is fine. But when I went to pay. They asked if I wanted to buythe Best Buy Total protection. I respectfully declined and said no thank you. Don't want anything additional. Paid for product. They told me my total. Went outside. Loaded up and headed home. When i got home. Took the receipt and put it into my filing cabinet. Then noticed they added a $1 fee (donation) to the Best Buy Foundation teen tech. Now I don't mind donating that $1. I do donations every year during the holidays from clothes to food to gift cards and also forth. But what pisses me off is that they DID NOT ASK to add it and snuck it in. From what I was told by legal console friends is that adding unauthorized items to a bill is illegal and can be considered fraud or misrepresentation. I even double checked with my wife as we both was with the cashier in the appliance section if the 2 people there asked. And she said no. Take it as you will. Just wanted to make sure during the holidays this doesn't happen to others. It was $1 for me but who knows it could be more than that for others without the customers consent read more

We came here to buy a TV and surround sound system for our new house. Thankfully there was someone in the TV area that knew a lot, and they helped set us up with a TV or surround system and the whole installation process. It was definitely worth the trip. Our living room has great sound and we love it. Great quality great service. read more

If you want to be ignored, go to this store. Bad costumer service. Few workers saw me looking at cameras & completely ignored me, walked pass like like i wasn't there & continue to talk to each other instead of helping costumers read more

Customer service screwed me over when they told me I could bring in a trade in later after picking up a new phone. Turns out it does not work that way. I go to the store to ask if they can still honor the trade in promotion and they cannot. They robbed me of $300 and neither them or customer support can help me despite admitting to fault. Do not support a business that does nlt stand by their own word or has no power to correct their own mistakes. Whos word can you trust. This is just not a training issue, but a systematic issue company wide. read more

"I'm convinced Marco is actually a cyborg sent from the future to save us from bad home theater setups. We stopped by on April 2nd, and the man knows electronics like the back of his hand! We were there to pick out a new TV for our new place, and he was incredibly attentive. He even hooked us up with a nice and affordable speaker system to complete the vibe. Marco was knowledgeable about everything in the store, making the whole process smooth and actually fun. If you need tech advice, find Marco--he's the real MVP!" Thanks again Marco ! read more

I look at the 2 1/2 stars of this store has and after we attempted to buy some appliances and deal with people and chat, and then people on the phone who didn't live up to what they said they were gonna do guys come out take measurements were here 2 to 5 minutes they left no sales attempt whatsoever so we had to reach out to them again to try to get that done and they set up a link for us to receive an email and then a phone call on Sunday today. Neither neither one happen so we're done off to another store. Do not recommend horrible. read more

I had some computer issues and needed their help to resolve them. I'm a subscriber of the Geek Squad. The Geek Squad members were extremely caring and took time with me to do an excellent job job of communicating. Hats off to Isabel, Jenna and Benito! read more

I can see why they have such a bad rating. They can't even get an order right . The in store representative was suppose to send our $2,000 TV for pick up at another location because they were out of stock. He said to wait for the text message. When we received the text message it said that our pick up would be ready 3 days later at the same location we were just at. If you attempt to call the store that will be a complete waste of time. You get put through to representatives from another county that will be rude and place you on hold forever. They will refuse to transfer you to a supervisor as disrespect you for having a disability. We had to waste our gas to drive back to the store at which point I just got my money back . There is no way I can pay for that type of customer service . I will never do business with this company again. read more

I've had numerous issues with my washer/dryer purchase at this location - salespeople sold me the wrong model, failed to include the proper installation kit, and the whole process has been more stressful than it should have been. That said, this review is for Alex C. Amid all the frustration, Alex stood out for his competence, professionalism, and consistent follow-through. He's truly a gem and made a world of difference in getting things resolved. Thank you, Alex! read more

Adam with Geek Squad helped me today. Couldn't fox my laptop today but was able to give me an idea of what may be my issue. First time at Geek Squad and it was a smooth, easy process. read more

I recently moved to Henderson from another state, and I had not been to a Best Buy in over 4 years because of how terrible customer service had gotten. I was looking for a certain TV, and this was the only store with one available in stock (it would have taken over 4 weeks from any place I would have ordered it online). I was hesitant to go because of previous experiences at other Best Buys. When I arrived, I asked at the front desk if someone could help me locate the TV. The associate I talked to was Shannen C. She told me she was helping another customer and would help me as soon as she was done. She directed me to wait in the television section. After waiting a few minutes Shannen came over and asked what I was looking for. I told her what I was looking for, and she looked up in the system and made sure it was available. Luckily it still was. Before purchasing the TV I was looking for, I asked her about another brand. She explained everything clearly and what difference there was between both TVs. Since there wasn't a display for the TV I wanted, she walked me over to show me a TV that the image was very similar to. After viewing both televisions, I was unable to make a decision. I had a few more questions. Shannen was very patient, answering all the additional questions I had in detail. After her help I was ready to decide which TV to get (I got the one I had originally gone to buy). The customer service I received from Shannen C. was outstanding. If you need a new TV, I strongly recommend asking for Shannen C. read more

My Best Buy in Vegas has stood me up for four days from 7 until 7. They were supposed to repair my dishwasher. I have the part and they know that, but keep canceling without telling me. I drove 30 minutes to the store twice, spoke to several managers. Called the CS servise 30 times. No one can help . We have another appointment Tuesday. This will be my fifth time taking off from work. This is a nightmare. It's under warrantee. read more

The customer service is sub par. I saw the guy that previously helped me with a purchase. Brushes me off, and told me he'd help in a few minutes. An hour and a half later, he acknowledges that I'm still waiting, says "sorry" and continues to walk away. Apparently he's the only one that can help with what I need. A "specialist" is what they call him. So, I'll just go to guitar center. Never coming back to this place. If I do, it'll be my last resort. read more

Went in to buy a laptop for my daughter's birthday. We had ordered one previously and it was never delivered. Chris and Tony found us a better deal on a better laptop. They certainly went above and beyond to make up for our initial disappointment. The 2 of them showed what true custome service os all about read more

I picked up a 75" TV today, May 3, 2026, around 4:45 PM. The employee who wheeled it out was very rude and showed no customer service. We were still trying to figure out how it would fit in our van, and he said, "What do you plan to do now?" He also warned us that if we put the TV upright in the car, it couldn't be returned--even though we had just purchased it. He even smirked while telling us "good luck," as if he was making fun of us. He then left us on the sidewalk without offering any help. read more

The sales reps really know what they are talking about. They are very helpful and supportive.

Do NOT by TVs at Best Buy! They are overpriced & don't stand by their Total Membership warranties. My friend's TV was only 7 month old, got vertical rainbow lines this morning, no it wasn't dropped & moved, no logical cause, just internal damage, but the manager refused to exchange it for another tv or store credit or anything. Under both the 1 yr manufacturer warranty and 2 year Total Membership time. Because the manager claimed that particular issue could only be caused by a drop - bullshit! There was no external crack, it wasn't touched, it hasn't been moved in 7 months, worked fine yesterday. Googled vertical lines & it says mechanical failure. Explained all this to the manager, but he insisted it was damaged & apparently not even the 2 year Total Membership covers damages such as breaks from falls, which in itself is lame. All he would offer is a "discount" on a new TV. As if we would buy from them again. Also I don't understand why a thousand dollar phone can be have an insurance plan that includes damage from drops etc but a $500 TV doesn't? Anyway, he's buying his replacement from Costco. Similar TVs averaged $100 less there!!! read more

Best Buy - Henderson - Electronics Near Me - Henderson, Nevada

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Worst customer service in life!!! But a dryer with zero help and while checking out I asked "do you charge to move the dryer into the garage?" Her response was "I THINK you can just ask them" How do you not know? YOU WORK THERE. Welp ..guess what was $49.99? A charge to move it into the garage. I would have moved it myself. Will NEVER shop here again. I couldn't even get a "Hello, how are you?" Terrible! read more

My husband and I have been coming to this location for years. I think all Best Buy's are the same, but what makes this location special is Donovan in electronics. We met him when he was a sales rep and now he's a manager, great job Best Buy for recognizing him and his expertise. He is so knowledgeable, kind, and patient. He does his research and is just so helpful. Go see him if you need to upgrade any tvs or wanna check out a sound system, there's so much out there it gets overwhelming but he'll steer you in the right direction for sure! read more

The manager Donovan either has no clue what he's talking about or straight up lies to the customers. I came in looking to return a camera that I gave as a gift because it was overheating within 10 min of video use at 4k24 fps. This should be a defect but they wanted to charge me a restocking fee. How does it make sense to take a penalty on a faulty product? Moreover Donovan was talking out his ass saying he owns a zve1 and that its normal for the a6700 (the camera that was being returned) to overheat in 10 min. He specifically stated his zve1 overheats in 7 min. Maybe for a zve1 recording at 4k60 fps but the a6700 should last at least 30 min before overheating at 4k24. I would've been more understanding if he just flat out said it was policy and couldn't do it. But to make up a lie and bs me is not something I take lightly. Either that or he simply doesn't have enough knowledge on cameras to be a manager. read more

Not at all helpful. I purchased a WORTHLESS Eufy home security camera system. The motion sensor picks up about 5% of the camera view. In other words, it barely detects anything, only in a very narrow location. I've contacted Eufy and get AI generated canned responses about setting the system, which I've done. I went to Best Buy to get help or recommendation on a replacement, and no one wants to help. Geek Squad wouldn't help. Couldn't get a floor sales person. I asked for help up front, no one comes. Even when I purchased the system it took 45 minutes to get sales help. And they charged $100 extra for stucco install when all they do is use a toggle bolt. They might have sold me another set of cameras, but they don't seem interested in a sale. I will avoid going there, if possible, but there aren't too many other tech stores now that Fry's closed. read more

Wow what a true blessing Mariah is she has saved the day. My grandparents were having battery issues and she noticed it was hot and went to help my Elderly grands before the AAA team she is a true Paw patrol sky saved the day thank you sold a online battery jumper in the process and showed how easy it was yaaay read more

We got a refrigerator pay full price it was a lemon from day one is not working properly and this was in June we are November and no solution we lost 600 on food because is a vacation house they go from store warranty and manufacture warranty well I'm waiting so do not buy a things from them is like they don't care and everything is not working or difective and they know . To many phone call and waiting on the line no one is re responsable , read more

Best Buy - Henderson - Water - Electronics Near Me - Henderson, Nevada

This store never answers the phone !!! Why?? Just need to talk to someone about a defective item Purchased a TV worst thing I ever did They tell you that the Best Buy membership will protect your TV...... that's a lie! Customer service is nonexistent What a waste of money what a terrible store wish I would've bought it at Costco. read more

So Best Buy has been around for a while and they do all right for the most part. Today's visit was better than average as I came with specific product in mind: case and screen protector for my new iPad. Even more, I wanted the Geek Squad to put screen protector for me, as I will likely mess it up. 10 min and $15 later it was all done. Next I walked around the store looked at the new products such as expensive massager or new line of fitness machines. I wish they had them during covid shutdowns (Haha). Lastly I wanted to buy adapter cables, but was unable to find exactly what I wanted and they seemed to be out of stock. For specialty items such as these things, I do miss Radio Shack on days like today. For most general stuff Best Buy will do! read more

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Adam in Geek Squad went above and beyond providing excellent service and support. We had a 8 year old laptop serviced and learned how to get around a new laptop. Adam spent well over an hour with us. I hope Best Buy realizes he is a valuable employee. read more

Best Buy - Henderson - Thank you Geek Squad for assisting with our new laptop - Electronics Near Me - Henderson, Nevada

Went to this Best Buy with a phone under warranty. Previously spoke to an Apple representative and was told they would be able to replace my phone here (they're a designated Apple servicing location). No damage or issues- however dead pixels on the screen (which as stated phone is under warranty). Geek squad representative told me I can't get my phone taken care of without paying them to replace the screen. I'm glad I knew what I was talking about, because either they don't know what they're doing or they saw a woman walk in and thought they could sell me something. Wasted my time driving to this store and wasted my time dealing with people. Outside is construction lately, no one working seemed to be in any helpful mood. I hate going to this Best Buy... read more

Waste of time coming here. Tried to buy a simple 1/4 cable and was told it was in two different places and that someone would help me out. Waited too long on a Wednesday afternoon for service, nobody came of course, and left an unhappy customer. I would recommend going elsewhere read more

I really had a bad experience tonight. I needed some new headphones. I called first, as I'm not a fan of shopping. The girl was polite and helpful. I asked her what were the biggest over ear headphones they had. She told me the exact brand and even texted it to me. So I ordered it online right away. I received and email online shortly afterwards, and I drove over to enter the code for the locker, received my purchase and gave 5 stars. I opened them in the car, and they were tiny. Smaller than the ones I have that hurt my ears. I was short on time , so I rushed back inside and looked for some bigger ones. I was told by a helpful employee, that I wasn't allowed to look at any headphones that weren't displayed. ( of course those ones were very expensive) He said I'd have to exchange them first , open them, and then return them again while standing there. Okay.. I get that some corporations have silly rules. So he directed me to gaming headsets, ad they are bigger. Again , I ran into the same problem. Only the highest priced ones were on display to look at. No sizing on the box, and I'm not allowed to see them. I just gave up and selected a pair that looked bigger , and went to exchange. The same employee was on the register , and he then told me , because I picked my purchase ( inside the store) at the locker... I was not able to exchange them for 24 hours. So now , not only am I late, I have to take my small stupid headphones home, after completely wasting my time, only to wait 24 hours to attempt to exchange them again!!! And again with headphones I can't see, or try on!! Never ever again!! Ever!! I knew I should've just ordered from Amazon. I do not understand the absolute lack in common sense when it comes to these big name stores whatsoever!! No wonder everyone shops at Amazon. The whole event, wasn't my fault to start with. I was given the wrong information on the phone read more

Best Buy - Henderson - The biggest headphones in the store are the ones on the right.!!!! The other two are my previous pairs that I explained, don't fit. - Electronics Near Me - Henderson, Nevada

U ROCK DURAN WOOD !! Thank u for ur experience an knowledge About finding me a better tv around the same price I wanted to spend

This Best buy met expectations for a walk around while my electric car was charging across the street. Crowded and not a lot of customer service. Reasonable selection. And I would not say this place saves you much money. read more

They were Very rude and Horrible customer service. I left all my items I was getting and walked out because I don't shop at places with horrible customer service. Definitely won't be back. read more

We had an opportunity to purchase appliances from RC Willey however chose to get the appliances from Best Buy. There was an issue with the appliance today and I refused one of the delivery. Have you ever tried to call Best Buy? Ridiculous customer service after 20 minutes on wait. You can't reach anyone. We saved $500 but the frustration of trying to talk to anyone doesn't exist. I advise you to run! I now have to go to the store to talk to someone. read more