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    3.2 (21 reviews)
    Closed 10:00 am - 7:00 pm

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    They returned my laptop to me with a note stating "can't fix"... how unprofessional!
    Alex H.

    Don't trust them with your Apple products! They also have The worst customer service I've ever experienced. Both ladies working there were throwing the F bomb and had no problem cursing me out for questioning why they never contacted me to give me my device back when I was paying for them to repair it. I called a week after it was supposed to be done and they said they would have it done by end of day & call me. They never called for over 2 weeks and finally I had to go in and take it back not fixed. Very rude and not skilled at doing this line of work. Avoid at all cost!

    Goldie L.

    Came in here with 2 iPhones wanting to trade for a newer one, Jose helped me out and gave me a great deal and discount for a new iPhone 11. If you guys need your phone fixed or need to buy a new one I'd recommend this place for sure!

    Before!
    Mirelle J.

    I took my Apple Watch series 1 to get the screen fixed. They did a wonderful job. Best prices & friendly service! Highly recommended!!

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    Review Highlights - Top Wireless

    Took my iphone 11 in for a screen repair and was fixed under 30 mins.

    Mentioned in 2 reviews

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    Fones Gone Wild - inside

    Fones Gone Wild

    (162 reviews)

    $$

    University

    So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

    This is a continuation of Erik T review since yelp wouldn't let me exceed over a certain text limit…read more I called Fones Gone Wild and told them that they did not resolve the issues and the phone is continuing to do the same exact things when I left it there to get "fixed" again. He told me that everything was working but it really most likely wasn't. I told them I will not send back the dummy phone unless they give me my refund. The associate told me that he would need me to send back my phone AGAIN to test it AGAIN and take it apart AGAIN to see what's wrong with it. I told them I have proof of it not working and they said it doesn't matter that they need the parts back. They really need parts back that aren't working ?? Seriously? I asked if I can keep the dummy phone and send my phone to my phone provider and see if they can do something about the complete mess Fones Gone Wild done to my phone. The associate told me "let me ask the boss man and see and I'll give you a call back"... todays date is July 23rd 2024 and till this day I have not heard back from them or ANYTHING. And on top of that till this day, I am still using the dummy phone due to my phone still not being completely functional at all. If I can give this place a zero star I most definitely would. I would love to give it a -5 star 100% this is definitely a scam place that you need to stay away from 100%. To be honest, I wouldn't even recommend this place to my worst enemy. Don't go to this place and stay away from it. Thanks for absolutely nothing Fones Gone Wild

    Wireless Toyz - Trop/Pecos - Receipt

    Wireless Toyz - Trop/Pecos

    (23 reviews)

    Southeast

    Came in for a repair. Not a genuine part for the screen after the repair on my iPhone 13. Didn't…read moremind but after 6 months the screen came unglued again and they refused to help. Expecting me to pay another 100/200. Don't come here for repairs they're shady and very unreliable.

    On Wed around 10 AM, I dropped off my HP x360 laptop with its charger at the Pecos Wireless Toyz. A…read morewoman told me the technician wouldn't be in until 10:30. Since I had class, I left my name, number, and explained the issue. By 1 PM, I hadn't received a call, so I reached out. A man told me to call back in 10 minutes. When I did, the woman said the technician still hadn't looked at it and would call me back. Finally, at 3:35 PM, she called, saying the repair was "risky" and that they'd follow up. I was confused as to why I couldn't speak directly to the technician. On Thurs at 2:45 PM, the same woman called, saying my laptop was fixable for $150. I told her I'd think about it, and she said to call back anytime. At 4:26 PM, I called back, and she offered to lower the price to $115, saying it would take 3-5 days. I asked if they had any discounts like for UNLV students and she said yes. I also asked if they would do $100 cash, and she said she'd check with her boss. Fri 2:32pm I called the Pecos location. The man who picked up said they did not have an HP laptop. Well...that is certainly concerning. After multiple attempts, someone at Eastern finally picked up, took my number, and said I'd get a call back. Sat 2:34pm after receiving no call back, I try to call the Eastern location multiple times and no one picked up. Mon 12:34pm I finally reached someone at Eastern, who claimed they had been "trying to call me all weekend." I had no missed calls. She confirmed they were waiting for my approval. I said I spoke with the woman at the Pecos location who told me she was checking if I could do $100 cash. The woman placed me on a brief hold and then came back and said yes, that is fine. I say great and the woman said that the technician just ordered the part. Since I was told the repair would take 3-5 days, I waited until Friday at 10:55 AM to check in. The technician is busy. At 11:57, Linda left me a voicemail that my laptop was ready. I arrived at Eastern at 4:15 PM, gave my name, and the woman returned with my laptop, saying it would be $360 which I assumed was a mistake since that's the model name. I reminded her of the agreed $100 cash price. The lady then says she has to call her boss. She comes back and says its $115. I tell her I spoke to two people about the $100 cash and asked about the UNLV discount. She said no we don't have any UNLV discounts...okay then why did the Pecos woman tell me about it? I asked to see my laptop and noticed new damage, including chips and a crack. The screen was still sticking out. I showed her photos of how it looked when I dropped it off, but she insisted, "This is how we fix it." At this point, I was overwhelmed and upset about the "repair." I told her my dad had the same issue fixed at this location for $80. She said there is nothing she can do and gave me two choices: pay $115 or pay $25 to have them remove the repair. RED FLAG I only brought the $100 cash so I tell the lady I will be paying with card, she told me no. She said this is a cash only offer. RED FLAG I empty out my entire wallet for her. It comes to $103 and some loose coins. She says again "you either pay the $115 or we take off the fixed part." At this point, I am crying and upset that I had been so trusting to a business that clearly wants to take advantage of its customers. I then asked for my charger. She couldn't find it. After calling Pecos, she told me it was there and that I'd have to pick it up myself. RED FLAG So after being bulldozed by an employee who played a game of "he said, she said" about the pricing, getting my laptop moved to a different location without my permission, having been left in the dark about what is going on with my laptop all weekend long, NOW I have to go and pick up my own charger? RED FLAG The woman called her boss again and said they could do $110. I picked it up from Pecos, borrowed $10 from a friend, and paid the full $110. Do not go to Wireless Toyz. My family has used them for years, but this experience was unacceptable. Fighting a customer over $10 after confirming a price is ridiculous. I'm glad my laptop is working, but that is no way to treat any person.

    Verizon - Lobby

    Verizon

    (37 reviews)

    $$

    Southeast

    3.5 stars. I am…read morewriting this review from the perspective of a Verizon customer that has paid my bill here a few times. The convenience of being able to pay my bill here instead of having to drive to Town Square or the Sunset Station area is convenient. On all of my visits, the Associates have been friendly. The slight downside has been that when I pay with a $100 bill, oftentimes they have not had change. No worries. This difference is credited to my bill. From my visits here, I have seen them go out of their way to help customers. One time, where I was understandedly delayed in line, the Associate took the time to make phone calls to get the customer in front of me set up.     Vitra Verizon is not a corporate Verizon store. And it is situated at the northeast corner of McCarran Marketplace by Eastern at Russell. It is around a half-mile one-way walk to Walmart. It is a corner store with plenty of sunlight that radiates over their display cases of the latest Verizon devices and shelves of accessories. In this brightly lit store the customer service counter is in the back. The closest I had ever been to considering looking for a device here is when I asked the Associate about a trade-in offer. He was honest and said that the S-7 does not apply to it. Without being aggressive, he mentioned a couple of other devices that may be suitable for me. The reality is that I will most likely buy my device from the Verizon Corporate store or a chain that I feel provide a better selection with prices.    I appreciate the convenience of paying my Verizon bill locally. It is a convenience that will most likely bring me back to this Vitra Verizon.

    I walked into the store and the man asked if he could help me. I told him I have an 11 am…read moreappointment. He was sitting with 2 people. He looks up and said to me, " if you feel like a white girl, there's a Starbucks just over there." Completely confused, I said " I'm sorry?" He goes on, or a Chipotle." Getting it, I ask how long I will be waiting. 30 minutes. Ugh. So when another man walks in and said he needs to pay a bill. That employee tells him, let me finish with them and I'll take care of you. Really? I'm definitely getting upset now. To make it worse the 4 of them sit and chit chat about nothing for a few minutes until Bill paying guy can't wait any longer and leaves. Another man walks in the door and the employee asks me what I need done. He informs me there's a $40 charge for that. We were told on the customer service line that I could go to any store, the would take care of it with no cost. So I called the customer service. The woman on the line once again said there should not be a charge. By now its be way past the extra 30 minute wait. I left, never ever to return to this man with 0 customer service skills who is clearly putting in his hours to complete his day!

    Top Wireless - cellphoneaccessories - Updated May 2026

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