1. IBS Copiers & IT Solutions

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Las Vegas, NV

IBS Copiers & IT Solutions

4.6 (11 reviews)
Open • 8:00 am - 5:00 pm

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5 years ago

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Associated Supply Company - untitled

Associated Supply Company

(55 reviews)

$$

Eastside

They called me back in November of 2016 asking if I would give them a try. The price they quoted me…read morewas good for the ink cartridges I required. I advised the rep that I had just purchased new cartridges. So, if they sent me replacements, it might be awhile before I tried them. And, I would not pay for them until I tried them. She said okay. She would ship them and call me within 30 days to see if I had an opportunity to use them. They called me towards the end of December and I told them I was still using the ones I had purchased the previous month. I offered to send the back, but she said no, keep them another month. Then, I received a call at the end of January and I advised her I was nearing the end of the black cartridge. I asked her if she wanted me to return them because I understood it had been a couple of months, but I was always upfront with her about my usage and when I would anticipate using their cartridge(s). So, I asked her to send me an invoice and, after I tried the black cartridge, I would remit payment on good faith for the others. I installed it on 02/10/2017(I always write the date on the box in order to see how long I get out of the cartridges). Today, I received a collections letter for the outstanding balance. I immediately called them and asked for a return address for the unused cartridges. Now, all of a sudden, no one is available to talk to me. I was advised by the operator someone would call me back. I will pay for the black cartridge and else. I will never use them again, nor will I refer anyone to them. F.Y.I. Immediately after posting this review, I received a call from Ken to discuss the account. I explained to him what had happened. He gave me their side and I paid him for the ink cartridges. I had given them 1 star, but upgraded them to 2 stars.

The salesman is pushy and sells you more product than you need; with promises that they will take…read moreback anything that is not used if you switch printers. I was having issues with my printer and Bud the salesman told me that if I used their ink all cartridges had to be their product for it to work because of a micro chip. Changed out all of the ink and still my printer would not print black. I was getting frustrated with him because he never kept his word. NO calls when promised, only empty promises. Was going to have the tech guy call and he actually called me back and I answered and he stated that I should throw all their ink away and HAVE A GOOD DAY. Do not get suckered in like I did. Avoid like the plague.

UNLV Surplus Center - Flash Sale Office Furniture * In-Store only UNLV Surplus Center

UNLV Surplus Center

(8 reviews)

$

University

This is a hidden gem on UNLV's campus that not a lot of people know about or take advantage of…read more It's located behind Lied Library at the back of the parking lot & is only open to the general public every Tuesday & Thursday from 1:30 p.m. to 4 p.m. You can think of it as a thrift shop of everything & anything located on-campus. I've seen an anatomy model, DVD/VCR combos, etc. I purchased a 24" inch iMac with 1000 GB hard drive for $200. It did not come with a keyboard or mouse & I had to purchase that separately, but that saves over $1000. The staff is very friendly & is willing to help you, answer your questions & help load items into your car. You must pay with card, no returns or refunds, & no shipping/delivery available.

Terrible customer service from one particular older gentleman at the UNLV Surplus Store. He seemed…read morevisibly irritated that I was comparing multiple laptops, despite everything being sold AS-IS with no returns. Ironically, I even ended up helping an elderly woman choose a computer because she was confused about what to purchase. To be fair, the Black gentleman and the ginger-haired white gentleman were both chill and helpful, let me look at a few units, compared them was helpful enough to be patient and allow me to take my time. But My complaint is specifically about the older employee's unnecessary attitude. Just because you're having a bad day doesn't mean you need to make everyone else's miserable. If customers simply browsing and inspecting merchandise bothers you that much, maybe customer service isn't for you. lol.

IBS Copiers & IT Solutions - itservices - Updated October 2026

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