iPhone 11 only $60 took him 10 m Come here for the best service Ask for wookie 1500 e Tropicana ave 89119 read more

STAY AWAY !!!SAVE YOUR MONEY !!!!Went in last week for a cracked screen , phone keeps going black after having it "fixed" & keeps freezing up ,opened it up today and saw that they left the blue film on the inside of my screen , told me I was "aggressive" because I was frustrated because I had to leave and come back 3 times within the span of an hour because my phone keeps going black and not responding,they gave me a low quality screen replacement I could tell instantly when I mentioned this wookie said it's because I need a new battery, doubt it ! I never had problems with my phone until I took too them ,stay away from them unless you want to have more problems than you started with now I'm out 60$ and have to go somewhere else to get it fixed read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

the worst customer service I'm ever dealt with. came in with a broken charging port left with a. phone that dies every 2 minutes now. I was told that I could get it fixed for free with my refund but now I'm being told to go somewhere else and I'm "acting black" you cant act a color. I will never return here! the worst place to take your device. if you do decide to go I hope they treat you with kindness and respect unlike how I was treated. if I could give it 0 stars I would. read more

When first arriving to Desert Wireless, I had low expectations. My issue was my phone screen was completely broken to the point where my phone wouldn't turn on and I just needed a quick fix for my trip. While it was cheap to replace it, I would have been better off just burning my cash. My phone screen is Only functional when it wants to be, has random red streaks blocking visuals, I can count every pixel by hand, is extremely choppy, and maybe the most fragile glass I have ever seen. Only come here if it's your last resort and want to have another problem with your phone to fix later. read more

My husband took his phone there last Saturday and they replaced the screen and the back glass. When we arrived, we discovered they had put a white one on when it was supposed to be black, without asking us. They told us to come back on Tuesday to replace it. We went back and they didn't have it. Now the white glass broke on its own and the phone gets very hot. They are not trustworthy people; they just want the money. I don't recommend them. read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

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Updated Review: This place is extremely shady. There are always sketchy people hanging around inside and outside the shop, which should've been the first red flag. I came here as a young girl just trying to get my phone fixed, and he completely took advantage of that. He swapped out my real iPhone parts for cheap off-brand ones, stole my original battery, and left me with a phone that overheated to the point it was too hot to touch or turn on. I ended up paying $300 here, then another almost $200 somewhere else just to fix the damage he caused. He knows the cops can't do much, so he acts untouchable -- but don't let that stop you. Report him to the Better Business Bureau (BBB) so it's on record and something can actually be done. Thank you to everyone on TikTok who saw my video and helped share my experience. Hopefully, this keeps others from getting scammed by him read more

Desert Wireless - Damage Wookie made on my phone - Mobile Phone Repair Near Me - Las Vegas, Nevada

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Service was excellent!!! And fast.... I will definitely go back again and recommend. Needed my phone cleaned and he got it done under 10mins

Well I told him and it was visible that had major damage to the front and back of my phone compromising both cameras. After 5 hours my phone was returned only to find out that both cameras were not working so I called several times before he answered and after a brief I'm on the phone with another customer who has a problem I was hung up on. When I arrived back at the business I was promised and apologized to by the person up front and told that both cameras would be repaired for free because of my experience. He repaired the back and stated that the front camera needed to be ordered and to come back AGAIN tomorrow after noon . I did and as soon as I walked in he starts to mention the motherboard and just maybe it might not work but he promised he would do his best. Well of course he couldn't finish this repair because of the motherboard but the funny thing is that the facial recognition is working but not the camera because it was never replaced. Two days and after receiving poor service and repair this morning my phone prompted me to finish configuring my phone....plus the free screensaver was not applied either. Use them at your own risk but definitely double triple check their shotty work read more

I would leave zero stars if I could. Multiple people have been scammed by this company. They steal your phone parts. They take your money, not worth the hassle. Go to you break it. We fix it. I believe it's in Henderson . That's an honest company. This place is not!!! read more

BEWARE! THESE PEOPLE ARE THIEVES. DO NOT TRUST THIS COMPANY! Read below! This shop is a Bounce package acceptance store. I am from New Zealand and was traveling to Las Vegas, I had organised a packaged $2500 laptop to be delivered to this store before I arrived so I could pick it up when I landed at the airport. My package arrived via UPS and was SIGNED FOR by an employee of the store named Edson who is wearing black in the photo. When I arrived to pick up the laptop, the first thing I asked is if Edson was in, the store owner "Wookiee" wearing red in the photograph told me that he was off today. I then asked for my package, the owner became very avoidant and told me the package was not there. I asked him where it was, given that it had been signed for by the store! He was acting very nervous but kept telling me it's not there, no reason, no excuse. He then tried to tell me that Edson, his employee must have stolen it and run away as he "disappeared a couple of weeks ago". I knew immediately he was lying and in my fury, I went into the back room to find it myself. It was not there, so I grabbed a couple of his phones and a laptop until he gave me my laptop back! I took the owners phone and found Edson in the contacts, I called Edson from the owners phone and he answered casually - so much for having run away! The store owner started screaming to the phone that he was being robbed and code words to get Edson to come. I called the police and asked them to come to an altercation at the store, they said they had dispatched someone. At this point the owner of the store starts begging to not have police involved and that he will go and buy me another laptop but to please call off the police. I said no way, and told him to call Edson to guy buy a laptop and bring it here, and then I will call off the police. Once again I called Edson, when he answered, once again the owner of the store screamed to him that I had a laptop in my hands, Edson said he was coming to the store with his gun and not afraid to use it! He also said to the owner not to say anything and to let the police come because the police won't be able to prove it. Edson came to the store and told the owner to stop saying stuff, all the while the owner of the store was saying he can't go to prison again and to not let police come! They went into the store and I waited for police outside. Once police arrived I told them everything and showed them the UPS proof of delivery signed for by Edson who denied it! The police told me they don't have a warrant so they could not legally search the premesis. To the owner - you are a thief and trust me when I say I am currently working with police and a lawyer pursing grand larceny for theft. I am also working with Bounce directly to make sure you never get their customers again. You should be ashamed of yourself, you're a f*#€ criminal, Bounce is supposed to be trustworthy and safe, and they have scum like you ruining their reputation by stealing items of value! You can see in the screenshots I provided that the package was delivered, acknowledged by UPS, accepted by Edson, and not logged in package received by Bounce, of course because they knew it was a laptop and stole it. I also have more evidence but that currently is part of police investigation To any readers - I have nothing to gain from writing this post other than to warn you to not trust these people!!! I know, no doubt that if the owner replies to this it will be nothing but lies to try protect his business. DO NOT TRUST THESE THIEVES! read more

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DO NOT GO HERE. Asked me to Zelle payment, first sign of something wrong because there is no recourse with Zelle. Took many extra weeks to fix my phone. The replacement screen is obviously generic, the colors are off, everything looks pale green and colorless. I saw they tried to fix in settings by putting in Vivid mode and turning the color settings all the way up. The Wi-Fi and GPS no longer work on phone. They refused to give refund or put original screen back on. Owner Wookie has bloodshot red eyes, and there is a strong smell of weed around the storefront. Most dishonest, shady, worst company ever. read more

Wookie help me soon I walked in the door very fast and great job on fixing my phone I highly recommend

stole my iPhone parts battery and gave me a fake screen now phone is stuck on apple logo wait was 2 hrs plus then told me not to turn off my phone for 3hrs and had it on a security lockout read more

Very bad service. The quality of the screen is horrible. The screen is like the brightness is all the way down and the screen doesn't even fit the screen. I addressed the man to fix it and he refused to.DO NOT COME HERE read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

Save your money and don't come here!! The parts they use are from broken phones or stolen phones and will make your phone heat up!!

"Wookie" overcharged me $300 to fix my broken screen and stole my battery, probably to put in the other stolen phones people bring in. I should've listened to my intuition when I saw all the sketchy things happening in that rundown store with the dirty fish tank and stained couches. It was so nasty! read more

My phone screen wasn't working and kept going black. Found this place and the manager wookie was cool and straight to the point.

My sister and I had a terrible experience with Desert Wireless. They scammed my sister out of $300, claiming they would fix her iPhone 15 Pro Max, but they only made it worse. They installed a fake screen and did a battery repair that completely fried the phone. When we went back to show them the now non-working phone, they refused to give me a refund. Plus, one of the payment methods they accept is Zelle, which makes me suspect they do this to avoid paying taxes. I would strongly advise against using their services. read more

A long time customer because of fair pricing and exceptional work. The owner Wookie knows how to take care of his customers.

Wookie is the BEST! I have recommended my friends, family & none of us have ever been disappointed. I was in a rollover car accident that totally squished my phone. Grateful to be alive, the memories on the phone Meant even more to me & to hear from TMobile that they were unrecoverable broke my heart. I received the new insurance phone & immediately called Wookie in hopes of better news. He said all I have to do is exchange the motherboards, not a problem. I said everything will be back on my new phone, even my SIM card? He assured me it would not be a problem. I felt totally confident in his ability & rushed over there around 5:30p. At first I asked what time to do you want me to come over in the morning? He said what about now? I mean that's a hard worker & talk about customer service!! I've been to many big cities & small ma & pa's areas where you think you can find someone like Wookie, but you can't. I recommend him for peace of mind! Knowing your information is not lost & confident that your phone will be fixed. Awesome! read more

Went for a screen replacement on a Samgun S24 Ultra... Wookie Nguyen said will honor his word but never happened. Not only they broke the bakside of my phone, the replase the screen with a used one, and tried to hide it. I went there because of the great reviews, but I am fully dissapointed. He only offer to send me and extended warranty, electronically, it never hapen. I am basicaly saving to buy anew phone, how actually works, but is not the service I paid for. I have screen shots on the conversation, when he admits I catch him on the deception and saying he will make it right the next day... Not happy at all. read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

I was a customer at Desert Wireless, on Thursday, March 29,2024. I initially visited them to repair a cracked screen on my phone, but it turned into a complete disaster. They did a makeshift job that resulted in my phone being in worse condition than when I initially brought it in. I approached the owner for a refund, which they have failed to do, they instead insisted I bring it back for further "fixing." It's clear to me that Desert Wireless operates unethically. Adding to the suspicion, Desert Wireless only accepts cash, Apple Pay, Zelle, Cash App, or Venmo, which limits the ability to trace transactions and suggests an aversion to traditional payment methods that provide more oversight. I discovered that the company name is not listed on the Nevada Secretary of State website. This omission raises serious doubts about their compliance with state regulations and their commitment to transparency. A business that operates without proper registration raises questions about its legitimacy and accountability to customers.In light of these findings, it's evident that Desert Wireless may not be operating within the legal framework established by the Nevada Secretary of State. This lack of compliance, combined with their questionable repair practices and refusal to provide refunds for subpar service, underscores the need for potential customers to exercise extreme caution before engaging with this establishment. read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

I came in to get my iPad screen fixed. Literally the best place to get any tech fixed with a REASONABLE price!! I got quoted at two different places double the price. Fast service and great communication to let me know when it was ready to pick up. They are super friendly and my family has been going here for years . Highly recommend read more

Quick response, and good communication for a repair needed on my phone. Fast turnaround time when I got there and for a good price = me coming back later if I need help again read more

I went to thus place and had to wait for him to return for over 40 minutes. He tried to charge me $433 to fix the phone. When I said no he dropped it to 250. He put the wrong screen on the phone and we weren't able to tell until we got home. Took the phone in to another place at home and they told us that he put the wrong screen on. That was another $320. I contacted him and he asked me to send it back to him . I told him that was not possible. Then he asked if they gave her the screen he put on it back . I told him no and that I just want my money back . He quit responding after that. Do not ever go to this place. If you want your phone to work , do not go to this place to get it fixed. Go to a reputable place that is not going to charge you money for not doing the work . They are a scam and Lord knows what else they do to your phone. They need to be shut down by the Nevada Better Business bureau. read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

Went there when in Vegas due to accidently dropping and breaking my screen. Waited for him to arrive to fix the screen. Eventually, he arrived, checked it over, and priced it at over $400. Said no to high price, he dropped it lower. Replaced the screen but with the wrong parts. My phone then ended up not letting me enter my pass code. It also would not react at random times to my touch. I was unable to also shut it off or restart. I was unable to call or text or even take photos for memories for the duration of my trip. It was sad since this was my first family trip and I don't have photos. Eventually, I got back to the state I'm from and took it to a reputable approved company . They told me that this place used the wrong parts and it was causing issues with my phone. I definitely recommend finding someone else in the area to fix your phone. Double check other places and even read the negative reviews before going here. There are better places that can take better care of your phone. read more

Worst wireless repair shop I've ever been to . Wouldn't recommend to anybody looking for quality repair and good customer service . Employee and owner very unprofessional and use products barely suitable to claim for repair . After bringing phone back to shop hours after getting repair to show glitch happening with phone after repair was told "there after market products, what do I expect" will NEVER go here again and would not recommend to anyone. Wookie specifically will bargain with you on pricing then in return use it as an excuse when product used cause phone to glitch . read more

Came in for a cracked screen for an iPhone 13 in which I was charged $85 and it was quick but come to find out they used the wrong screen replacement which is a lot more bulky and ruined the Face ID recognition. They tried to make it right by having me come 2 days in a row and the 3rd they ended up not doing anything to the screen. They gave me back the same phone no change to it but made me wait 2 hours. The Face ID doesn't work and my screen is bulky and small now because the wrong screen was used. read more

Awesome service very fast and efficient been coming here for over 7 years! Love this place. Great pricing as well!

terrible place they leave your phone worse than before,2nd time this happened will never go back,they take out oem parts and swap it out with after market read more

I tend to research companies before I visit them, but I did not dig deep into this companies reviews. Two wks ago my phone was ran over and I called in for a quote, the man said $35 for iPhone 11 Pro. I get there, he quotes me $90 and I need to wait 90 min to get it back. I explain I have work at 230p, and he says 45 min. I come back and wait in their lobby. I intended to mention that the price was a concern to me once he was finished but he told me to wait 15 more minutes. Within that time, I hear 3 different customers paying much cheaper prices for their phone replacements. $60 for an iPhone 12. So I tell him, hey, you quoted me soso, and he changed his mind and I paid $75. Within a week of having my phone, the phone drops and has hairline cracks. The bottom of the screen blacks out. PLUS it's an ingenuine part! Yesterday, the phone drops again and now the SCREEN is lifted from the phone. I come back and he quotes me $35 and be back at 1p. I come back at 1:45p in case they needed more time. He tells me that the phone is disabled. The phone is disabled because they "tried to enter unlock it". In order to reverse this mistake it'll be an hr and the phone will be wiped. I do my best to keep my composure and I put my head down and tell him I'm frustrated. He goes, what do you want to do? I said, I don't want to pay. I have to wait an hr to have my phone back and I still don't understand what the point was for you guys to try and unlock my phone?! He starts stuttering, "No, the screen was so bad that it tried to enter the passcode itself and that's how it disabled." Whatttt?? My screen was in worse condition when I originally met them and that didn't happen. PLUS! I froze my debit cards before leaving my phone with them because I have them uploaded to Apple Pay. I was expecting to have a working phone when I showed up that I'd be able to log in my bank app, unfreeze my card, and Zelle them like I did last time! He goes, "You don't have anybody who can pay for you? You can use my phone to call." Then I say no. He says, "YOU DONT HAVE ANYTHING ON YOU?! YOU DONT HAVE CASH?!" So he TAKES my phone! I'm shocked and I try to take it from him! He calls the police and tells me that "we (him and his business partner) carry". The police get there and we each tell them our side. He wasn't willing to give my phone back. The police officers tell him he can't keep my "property". He says, if she doesn't pay - I'll sue her! I told him AGAIN that I need a way to unfreeze my card, if he allows me to log in on his laptop - I'll Zelle him. He finally gives up and says, "I don't need this anxiety and stress, just take it and go!" They are running a shady business AND they supposedly believe in God. When I first went to them, they asked me to unlock my phone. They left a fraudulent FIVE STAR review on their google business page under my name. I deleted it. I wasn't going to mention it but it definitely rubbed me the wrong way. Ultimately, I went to Apple for a factory reset and THEY confirmed that it was strange that my phone was disabled. They mentioned that he should've told me that this COULD happen and in the event that it does, they'd have to do a factory reset. Anyway, I do plan on selling my phone now that I know they use fake parts. I will never go to an unathorized Apple repair company after todays event! Tread lightly. These men do not have good business ethnics. read more

0 stars !!! DO NOT COME HERE !!!! They are scammers and liars !!! They told me they could fix my device and it would be done next week which was a lie... had my device for 3 months because i decided im not waiting anymore it still wasn't fixed didn't even look like it was touch !!! so i went there and got my refund & he only tried to tell me i paid him half of what i actually paid !! The whole time having my laptop i kept calling and texting to get updated and he came up with new excuses everytime !! DO NOT COME HERE read more

These guys are awesome. Had me in and out in about 20 minutes and they're super professional. They've been in the game for a long time and you can really tell. Highly recommend these brothers for anything phone related. Great price for quality services. 10/10 read more

Worst service ever. I waited 3 hours for my screen on my Iphone to be fixed then when I came back to pick it up, he tried to give me the phone and said "the phone will overheat everytime just to let you know" which it never has before. He then said to pay for the back (motherboard) which is $200 but I declined then he said "give me another 90 minutes to figure out why it's overheating". I came back 2 hours later and all he had to say was "I'll give you your money back". He didn't even know how to fix. Wasted my time. I went to wireless toyz today and the man Nick fixed it in 30 minutes with no issues. Nick even said the guy at desert wireless left my phone with missing screws inside and a missing bracket. horrible business. GO TO WIRELESS TOYZ ON EASTERN AND TROPICANA! read more

Do not go to this store to fix your phone. They use second hand replacements without your knowledge, very shady explanations. NEVER pay upfront until you get your phone back. read more

Great service. Nice people. Very friendly and clean place. COVID-19 safe Zone .. recommend for other ... read more

Desert Wireless - Mobile Phone Repair Near Me - Las Vegas, Nevada

Respectful of my time. Fast repair. My phone like new. Reasonable prices. Excellent. Awesome. Great hours and location.

Amazing place blazing fast friendly service there techs do amazing clean jobs I have been going here for years IPhone related There is a beautiful wait area while you wait a few minutes read more

Desert Wireless - Wait area - Mobile Phone Repair Near Me - Las Vegas, Nevada

This is probably the best go-to place for a phone repair! The prices are unbeatable. I've gotten my phone fixed here so many times and its always ready within the next hour! thank you mookie read more

I completely shattered my iPhone 4s one night and I was looking for a place that has reasonable prices and great customer service. They are open Sundays thank god because some shops I looked at were closed. They had some deals on Groupon which saved me $$$! It was $45 to repair the glass for my iPhone 4 which I hear others pay $70-$100 elsewhere. The guys working there were helpful and to the point. So I'm a happy camper. Wait time took me an hour. So plan to have entertainment with you while u wait or you can drop it off early in the morning and have breakfast or lunch. My husband got his battery replaced for his iPhone 5 (they use real Apple products) which was $50 but they offered $5 off any service if you check in PLUS a free iPhone case. Can you say AWESOME?! Another happy camper! Really pleased to say that Desert Wireless fits the description of my needs, with my experience. read more

Desert Wireless - My iPhone 4 before and after. - Mobile Phone Repair Near Me - Las Vegas, Nevada