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    Desert Wireless

    4.2 (979 reviews)
    Open 9:00 am - 7:00 pm

    Get pricing

    Response time

    1 day

    Response rate

    100%

    Services - Desert Wireless

    Device support or repair

    Cloud services

    Telecom or network services

    1 More Service

    Mobile phone support

    Desert Wireless Photos

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    Recommended Reviews - Desert Wireless

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    Reviews With Photos

    Damage Wookie made on my phone

    Updated Review: This place is extremely shady. There are always sketchy people hanging around inside and outside the shop, which should've been the first red flag. I came here as a young girl just trying to get my phone fixed, and he completely took advantage of that. He swapped out my real iPhone parts for cheap off-brand ones, stole my original battery, and left me with a phone that overheated to the point it was too hot to touch or turn on. I ended up paying $300 here, then another almost $200 somewhere else just to fix the damage he caused. He knows the cops can't do much, so he acts untouchable -- but don't let that stop you. Report him to the Better Business Bureau (BBB) so it's on record and something can actually be done. Thank you to everyone on TikTok who saw my video and helped share my experience. Hopefully, this keeps others from getting scammed by him

    Should be a trusted store!!
    Reuben M.

    BEWARE! THESE PEOPLE ARE THIEVES. DO NOT TRUST THIS COMPANY! Read below! This shop is a Bounce package acceptance store. I am from New Zealand and was traveling to Las Vegas, I had organised a packaged $2500 laptop to be delivered to this store before I arrived so I could pick it up when I landed at the airport. My package arrived via UPS and was SIGNED FOR by an employee of the store named Edson who is wearing black in the photo. When I arrived to pick up the laptop, the first thing I asked is if Edson was in, the store owner "Wookiee" wearing red in the photograph told me that he was off today. I then asked for my package, the owner became very avoidant and told me the package was not there. I asked him where it was, given that it had been signed for by the store! He was acting very nervous but kept telling me it's not there, no reason, no excuse. He then tried to tell me that Edson, his employee must have stolen it and run away as he "disappeared a couple of weeks ago". I knew immediately he was lying and in my fury, I went into the back room to find it myself. It was not there, so I grabbed a couple of his phones and a laptop until he gave me my laptop back! I took the owners phone and found Edson in the contacts, I called Edson from the owners phone and he answered casually - so much for having run away! The store owner started screaming to the phone that he was being robbed and code words to get Edson to come. I called the police and asked them to come to an altercation at the store, they said they had dispatched someone. At this point the owner of the store starts begging to not have police involved and that he will go and buy me another laptop but to please call off the police. I said no way, and told him to call Edson to guy buy a laptop and bring it here, and then I will call off the police. Once again I called Edson, when he answered, once again the owner of the store screamed to him that I had a laptop in my hands, Edson said he was coming to the store with his gun and not afraid to use it! He also said to the owner not to say anything and to let the police come because the police won't be able to prove it. Edson came to the store and told the owner to stop saying stuff, all the while the owner of the store was saying he can't go to prison again and to not let police come! They went into the store and I waited for police outside. Once police arrived I told them everything and showed them the UPS proof of delivery signed for by Edson who denied it! The police told me they don't have a warrant so they could not legally search the premesis. To the owner - you are a thief and trust me when I say I am currently working with police and a lawyer pursing grand larceny for theft. I am also working with Bounce directly to make sure you never get their customers again. You should be ashamed of yourself, you're a f*#€ criminal, Bounce is supposed to be trustworthy and safe, and they have scum like you ruining their reputation by stealing items of value! You can see in the screenshots I provided that the package was delivered, acknowledged by UPS, accepted by Edson, and not logged in package received by Bounce, of course because they knew it was a laptop and stole it. I also have more evidence but that currently is part of police investigation To any readers - I have nothing to gain from writing this post other than to warn you to not trust these people!!! I know, no doubt that if the owner replies to this it will be nothing but lies to try protect his business. DO NOT TRUST THESE THIEVES!

    Very bad service. The quality of the screen is horrible. The screen is like the brightness is all the way down and the screen doesn't even fit the screen. I addressed the man to fix it and he refused to.DO NOT COME HERE

    Went for a screen replacement on a Samgun S24 Ultra... Wookie Nguyen said will honor his word but never happened. Not only they broke the bakside of my phone, the replase the screen with a used one, and tried to hide it. I went there because of the great reviews, but I am fully dissapointed. He only offer to send me and extended warranty, electronically, it never hapen. I am basicaly saving to buy anew phone, how actually works, but is not the service I paid for. I have screen shots on the conversation, when he admits I catch him on the deception and saying he will make it right the next day... Not happy at all.

    I was a customer at Desert Wireless, on Thursday, March 29,2024. I initially visited them to repair a cracked screen on my phone, but it turned into a complete disaster. They did a makeshift job that resulted in my phone being in worse condition than when I initially brought it in. I approached the owner for a refund, which they have failed to do, they instead insisted I bring it back for further "fixing." It's clear to me that Desert Wireless operates unethically. Adding to the suspicion, Desert Wireless only accepts cash, Apple Pay, Zelle, Cash App, or Venmo, which limits the ability to trace transactions and suggests an aversion to traditional payment methods that provide more oversight. I discovered that the company name is not listed on the Nevada Secretary of State website. This omission raises serious doubts about their compliance with state regulations and their commitment to transparency. A business that operates without proper registration raises questions about its legitimacy and accountability to customers.In light of these findings, it's evident that Desert Wireless may not be operating within the legal framework established by the Nevada Secretary of State. This lack of compliance, combined with their questionable repair practices and refusal to provide refunds for subpar service, underscores the need for potential customers to exercise extreme caution before engaging with this establishment.

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    1 year ago

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    19 days ago

    Service was excellent!!! And fast.... I will definitely go back again and recommend. Needed my phone cleaned and he got it done under 10mins

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    6 months ago

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    7 months ago

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    2 months ago

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    7 months ago

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    2 years ago

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    11 months ago

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    5 months ago

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    11 months ago

    Wookie help me soon I walked in the door very fast and great job on fixing my phone I highly recommend

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    1 year ago

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    7 months ago

    Save your money and don't come here!! The parts they use are from broken phones or stolen phones and will make your phone heat up!!

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    1 year ago

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    9 months ago

    My phone screen wasn't working and kept going black. Found this place and the manager wookie was cool and straight to the point.

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    1 year ago

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    1 year ago

    A long time customer because of fair pricing and exceptional work. The owner Wookie knows how to take care of his customers.

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    2 years ago

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    1 year ago

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    10 months ago

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    1 year ago

    Respectful of my time. Fast repair. My phone like new. Reasonable prices. Excellent. Awesome. Great hours and location.

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    1 year ago

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    1 year ago

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    2 years ago

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    2 years ago

    Awesome service very fast and efficient been coming here for over 7 years! Love this place. Great pricing as well!

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    2 years ago

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    2 years ago

    Respectful of my time. Fast repair. My phone like new. Reasonable prices. Excellent. Awesome. Great hours and location.

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    2 years ago

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    6 years ago

    Business owner information

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    Wookie N.

    Thank you Peter. !

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    6 years ago

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    3 years ago

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    2 years ago

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    8 years ago

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    12 years ago

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    Desert Wireless Reviews in Other Languages

    Ask the Community - Desert Wireless

    How long does a screen repair take?

    About an hour! If it's busy, it might be more time. Text them, they can text you back and they can tell you.

    How much is the cost to have iPhone 7 screen glass replaced?

    Call or ask for a quote

    How much will it cost to repair a sc iPhone screen?

    $49 special Iphone6s

    How much will it cost to replace cracked screen for Samsung galaxy S8 Plus?

    I would think it's $40

    View All 7 Questions

    Review Highlights - Desert Wireless

    I had the pleasure of speaking with the manager, Wookie, who was very professional, friendly, FAST, and efficient.

    Mentioned in 43 reviews

    Read more highlights

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    I recently dropped off a Dell laptop for inspection, new hardrive and Windows installation…read more The staff were friendly & helpful. Quick service and reasonable price. Great job.

    My iPhone 13 Pro died on the last day of a two-week vacation. It sucked losing my phone, but what I…read morewas more concerned about the photos I lost. My phone stopped backing up to iCloud about 1 week into the vacation (even though I had it been connected to power and wi-fi every night). I suspected the phone had water damage. I took it to the Apple Store and explained that my main concern was recovering my photos. They did a quick diagnostic and could not get a response from the phone. The Apple Store said that they cannot repair water damage and would need to replace the logic board which would mean I would lose all the data and that it would cost about half the price of a new phone. They referred me to a data recovery business that everyone online says charges exorbitant fees, likely thousands of dollars. I decided to give GadgetMates a try as their website lists water damage and iPhone data recovery among their services. I brought my phone to them late on a Friday afternoon and they said they would diagnose it and get back to me. I expected to hear back Monday with some bad news, but was surprised when they called me back an hour or two later saying the phone just needs a new screen, power port, and proximity flex cable and the cost would be about half of what the Apple Store quoted. Most importantly, the logic board was intact. I swung by their store to enter my pin while they had it hooked up to a new screen so I could confirm the photos were all there. They were able to fix it that same day while I waited in their shop playing some arcade games. I highly recommend GadgetMates for any phone issues and wouldn't hesitate to use them again should the need arise.

    Desert Wireless - mobilephonerepair - Updated May 2026

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