My rating is only for this store and my experience with the associates and not about the Cox…read moreinternet service that I have. When I visit this store it's always very clean and I like the self check-in which allows the staff to know what you're there for and to hopefully address some easy cases right away when it doesn't require any lengthy conversation. I will say that if there are a few people in line to see an associate, at times you can expect to wait for quite a long time. This isn't the associate's fault, it's just that some cases are quite in depth and it can unfortunately cause a long wait. I've had to visit the store to switch out some equipment and maybe I was lucky, but it was painless and quick - under 10 min. It's always nice to have a store to go to in case you need to address some issues in person.

The iPhone 17 is here and this Cox store is one of the fastest in town!…read more I had a great experience at the Cox Communications store here! This location is by far the fastest phone store I've ever been to. Sometimes they'll even help you before you finish checking in, and if you do check in, your name is barely on the list for a few minutes before you're called. No long waits, no stress, which is rare for cell phone stores. The store itself is clean, organized, and calm, so it doesn't feel overwhelming like some other carriers' locations. They carry a wide selection of phones and accessories, so you can pretty much find anything you need for your devices here. And yes , the brand new iPhone 17 is in stock so if you've been waiting to upgrade, this is the place to grab one. The customer service is excellent. Amir helped me during the visit and he was fantastic, friendly, knowledgeable, and quick. There is also a self payment machine inside. Another plus is the location. It's right in the Sam's Club and Walmart shopping center, so you can easily run other errands before or after your visit. There are also plenty of restaurants around, and even a Dottie's right in front ( if you're a local who enjoys stopping in). The whole area is convenient and has everything you might need in one trip. Overall, I definitely recommend this Cox Communications store. If you're tired of waiting forever at other phone stores, come here where they're helpful and make the whole experience stress free

Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.

Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

They sold my service to a company that doesn't have access to my area. Duck century Link and duck…read morequantum fibers. They can't figure out how to get me service

We were beyond impressed with Marco who went out of his way to help us fix a storage problem with…read moreour cell phone. We left very happy customers. Don't waste your time calling Boost's customer service phone number which is staffed by Asian people who speak poor quality English. Instead go into the store because it's worth it. We've been to most of the Boost stores in town and based on our experience this is the best store in Las Vegas for customer service.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I called to see if they had the new iPhone 17 Pro. They said they did so I drove over there and…read morethey didn't have the phone and I know that they were just lying to me because they were trying to get me to order the phone for delivery in two weeks. I saw them do it with someone else also. These guys are not honest.

I got a refund and an acknowledgment of the error that was made, but it did take me about 10…read moredifferent follow ups. I'm still a customer of Verizon three years later so I'm updating my review to four stars as they have really good quality cell phone service without call drops. But there has been a blip here and there in regards to customer service for example, my hotspot was broken for a while, and I had to follow up with customer support three times.

Phone trouble today my phone died walked into Verizon Sid so welcoming sweet kind knowledgeable…read morejust a blessing god sent help us will only ask for him thankyou Verizon absolutely amazing experience the twins

I cannot say enough good things about this store! Not realizing that they closed at 7pm we arrived…read morejust before closing. Wanting to switch from T mobile, I was a bit bummed that we would have to wait until the next day. But Jenny offered to stay late and and get our phones switched over. She was extremely knowledgeable about the products and services and I feel we got a great deal! She took care of everything. It was the easiest transaction I have ever had in regards to cellular service. Jenny has impeccable customer service and is an asset to this company. I would send all my friends and family to see her if they need help / cell service. I was paying way more and getting way less for my old plan with T-mobile. I have been in this store twice and both times I never had to wait to be asked if I needed help. The staff is on point and Jenny is top notch! Kudos!

The lady named Ana is such a sweetheart and a great help! I went to the store looking for a good…read moredeal on a new phone since I was having issues with my old carrier she helped me with an amazing customer service, she recommended and gave me a great deal on a new phone! Great customer service!! I definitely recommend this store.

Absolutely disgusted with the type of customer service this company provides to their customers…read more Hell would freeze over and the little pig named Charlotte would have fairy wings that would have her fly over the Brooklyn bridge before I ever use their services again. Thanks to Keyma in customer retention. May you receive the same service you provide others on your death bed.

The worst service and internet I have never met! Not only that you have to wait 2 weeks to order a…read morerouter, but you receive only a cable, payments come 2 times a month For October this month I received 2 payments, I was charged a penalty for automatic payment that the bank could not write off the money, ok, I am ready to pay this penalty! But I need documentation , because I see a tendency to pay 2 times a month ) for October 70$ , and a new payment with a fictitious penalty +25=95$ and again the same for October ) now in November will come again papers for payment ) it's shameful that no one can understand it and make transparent payment )