My rating is only for this store and my experience with the associates and not about the Cox internet service that I have. When I visit this store it's always very clean and I like the self check-in which allows the staff to know what you're there for and to hopefully address some easy cases right away when it doesn't require any lengthy conversation. I will say that if there are a few people in line to see an associate, at times you can expect to wait for quite a long time. This isn't the associate's fault, it's just that some cases are quite in depth and it can unfortunately cause a long wait. I've had to visit the store to switch out some equipment and maybe I was lucky, but it was painless and quick - under 10 min. It's always nice to have a store to go to in case you need to address some issues in person. read more

The iPhone 17 is here and this Cox store is one of the fastest in town! I had a great experience at the Cox Communications store here! This location is by far the fastest phone store I've ever been to. Sometimes they'll even help you before you finish checking in, and if you do check in, your name is barely on the list for a few minutes before you're called. No long waits, no stress, which is rare for cell phone stores. The store itself is clean, organized, and calm, so it doesn't feel overwhelming like some other carriers' locations. They carry a wide selection of phones and accessories, so you can pretty much find anything you need for your devices here. And yes , the brand new iPhone 17 is in stock so if you've been waiting to upgrade, this is the place to grab one. The customer service is excellent. Amir helped me during the visit and he was fantastic, friendly, knowledgeable, and quick. There is also a self payment machine inside. Another plus is the location. It's right in the Sam's Club and Walmart shopping center, so you can easily run other errands before or after your visit. There are also plenty of restaurants around, and even a Dottie's right in front ( if you're a local who enjoys stopping in). The whole area is convenient and has everything you might need in one trip. Overall, I definitely recommend this Cox Communications store. If you're tired of waiting forever at other phone stores, come here where they're helpful and make the whole experience stress free read more

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Cox Communications is not just bad -- they are the single worst company I have ever dealt with in my life. For 72 hours I have been trapped in a nightmare of outages, lies, and outright incompetence. Their internet service collapses for two full days straight, and when you try to reach anyone for help you're met with representatives who cannot even hold a basic conversation in English. Every text, every call, every interaction feels like being punished for daring to pay them a dime. When customer "service" ignored me, I went to sales -- the only department that seems to answer a phone. Of course, they had no problem taking extra money for an upgrade, but here's the Cox guarantee: the product they sell you will be broken on arrival. Their idea of fixing it? Slapping a discount on the next bill, as if insulting me with a coupon somehow erases days of being cut off from work in the middle of a weekday. This isn't just a bad company. This is corporate malpractice. Cox Communications knowingly sells defective service, hides behind a wall of useless support staff, and then acts like tossing you a bone on your bill is enough. It is not. This is theft, this is fraud, and it should be investigated. I forbid anyone with a shred of self-respect from ever giving Cox a cent. If you value your livelihood, your sanity, or your blood pressure, run as far as you can from this sham of a company. Cox Communications is the definition of everything wrong with corporate America: greedy, incompetent, and shameless. read more

I came here to return equipment from my mom's house. I was greeted quickly and was helped in a reasonable amount of time. The employees were friendly and helped me return the items. There was a little confusion when I asked for a printed receipt. There were other customers in there, most seemed happy. One couple had a story to tell and it felt like they were in a car dealership not a cox store. lol Overall the staff were friendly, the service was quick and I got what I needed accomplished. read more

We got here @6:20pm and the doors were locked and we seen the workers inside and they ignored us at the door

OMG! So, Cox Communications leaves their retail stores to take the hits and not them. So, here's my review... We canceled cox cable and would keep the internet service. So we paid our last bill and boom, they turn off everything. So, we call them to have them restore service and they wanted another $50 for a deposit?? Wait.., what? Clearly your fault. Clearly your error. Now we gotta pay extra? If it weren't for the internet... read more

My mom just got her first iPhone and we're cracking up watching her get used to it, we owe a big thank you too Amir at this location was super friendly and informative. Just an awesome experience. read more

We recently relocated to the Las Vegas area and had a couple of options for high-speed internet providers: Quantum Fiber and Cox Cable. After experiencing the frustrating lack of customer service from Quantum Fiber, I'm going to save you the headache and strongly recommend going with Cox Cable. Cox Cable has a physical store where you can actually talk to customer service representatives. For instance, we walked in on a Monday, and by Wednesday morning, a support technician was at our house. He was friendly and took the time to answer all our questions while explaining the service we would be receiving. On the flip side, Quantum Fiber lacks a physical presence. Their customer service agents promise to help set up your internet, but they don't follow through. Although they have technicians available, scheduling any installation turns into a frustrating ordeal filled with vague information. We were told that issues needed escalation, leading to two to three days of waiting without any progress on getting a technician scheduled. When I called Quantum on July 7 and paid the $80 fee, I never imagined that by August 5, we would still have no account set up or a technician booked. Despite making multiple calls throughout July to check on the status of our installation, the customer service team failed to provide any resolution and kept insisting that they needed to escalate our situation to another department. We were promised a call from a manager, which never came. It's hard to believe Quantum Fiber has any satisfied customers given their level of service. If you're looking for reliable internet, Cox Cable is definitely the way to go! read more

Cox is a terrible company that treats their customers poorly to say the least. I switched to Starlink and am saving 59 bucks a month. I called Cox to cancel my internet and they wouldn't do it ! They kept asking me questions why, what rate you have, how can we change your mind . 2 days I called 2 times and both representatives were the same. Changing the subject and refusing to cancel. I finally stopped auto pay ,and took the router into the store. The kid there was nice and friendly and cancelled it but I should have been able to do it by phone. read more

This has to be the most incompetent company and staff in the state of Nevada. Our bill went from $52 to $80 to $140 (because of promotions)... we spend a week and about 11-12 calls getting the bill down to $90 for two years, we even made a payment at that amount. Come to find out they just added a "one time" discount to get to the $90 just to get us off the phone and the bill went back up to $140 the following month. Justin from customer service, is horrible as well and he's not even at the physical location. I've dealt with 1-2 incompetent people before at a company, but not 7-8 of them all from the same company. Everyone should cancel their service here and drive them bankrupt. read more

Nice location very neat, well kept smells nice. Workers were very professional, friendly, fast and efficient. I've been having the worst time since November trying to fix a situation with the call center that could never get it right. After literally 20 phone calls I finally figured out that my birthdate was wrong 1998 when it was suppose to be 1988. The call center couldn't even change the year, so I chose to take things into my own matter and go to a store front. This location is the closest to my house. The best Cox location I've ever been to. I was in and out in 5 minutes. Highly recommend this location! read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

The saga continues with the old modem that they gave me. Turns out it's actually TWO generations old. It stinks it constantly resets. The people at this cox store do not care. I had to call all the way to the Philippines to get the kind of help I couldn't get from people in my own community. read more

Had a smooth and easy experience at this store. I cancelled cox after being a customer for 7 years. The prices just kept rising unfortunately. I came into this store to return my WiFi router and accessories. Bradford helped me and made the process as easy as possible. He was very nice! I called a week later to make sure it was in their system that my items were returned (I always like to double check). I spoke with Travis on the phone & he verified everything was good on their end. I received a check from cox 2 weeks later for the difference in my bill which was a nice surprise. Thank you for a good experience start to finish over the last 7 years Cox. read more

The absolute worst internet service in the 89129 area code I have had this internet for 3 years and it has been the worst experience ever The reason why is because where I live there's no other internet provider which is ridiculous. I can't wait to move so I don't deal with them ever again read more

great customer service Alex helped me out with everything. thank you so much. best choice to make choosing cox home internet. read more

This company has zero ethics. They are charging us just shy of $200 a month for internet only. Our original price was around $120, but they just kept increasing. We went in to see if we could get it lowered and were told that because we're not in a competitive neighborhood, they wouldn't be able to do anything unless we bundled a wireless service with them and signed a 3 year contract. So basically, they can but won't lower the cost. Also, because they don't yet have competition in our area (literally one neighborhood over is competative), they can charge whatever they want...just gouging for the sake of it. There is the ability to price fairly, but they're not interested because they know we're stuck. Other providers are charging about $50- $70 for the exact same service. It's absolutely insane. Go through Welink or Verizon if it's available to you. People rave about them. Cox? Outages that they blame on equipment when per their own website is widespread. I am out of patience. They should be regulated and held accountable. Genuinely zero ethics. The associate helping us was fine. She actually agreed with us that we were paying too much....until we told her we weren't interested in a bundle. Then it was "Well, our service is the best, so thats what it costs." I know she has to stick to the company line because that's her job, but ma'am, you also know it's outrageous pricing. Take care of your customers and they'll stay loyal. We will be jumping ship ASAP. read more

Surprisingly, I walked right in to the store and was helped immediately. I needed to pick up an updated modem that was supposed to ship, but for some reason the modem was never added to the cart and an email was sent a week later stating there was a problem with my order and to contact customer service. I got the new modem, and went home and set it all up. Good to go. The only issue here is having to jump A few hoops and the pricing is out of this world. I can understand why peeps are bailing left and right. read more

I couldn't log on my account but here at this location is big !!!! a lot of customers service staff to help and kiosk machines!!!!!!

COX sucks and so does employee Jason. We suddenly lost cable and internet. The app and web site bounced me back & forth then recommended a free tech service call but it wouldn't let me complete the scheduling. So I visited this COX office the next day. Jason wanted $100 for a service call and I can then call billing to reverse. No thanks. I asked him why COX can't just go verify there is signal coming from them at the curb, like other utilities. Jason said they don't have easy access to that. (?!) I also swapped the cable box while I was there because of frequent pixelation, even on rewind and playback, so maybe a bad video buffer? I called cust support and she said there is a possible $75 for visit that day, depending what they find. Matt from AceComm showed up and he showed me that COX had already disconnected service at the curb! There was an orange INGRESS tag. We were not contacted and Jason hadn't said anything. Matt re-terminated a connection and everything is fine now. He said he has seen this before where service is pulled with no notification and sometimes the fault can't be duplicated. Whatever it was, it's fixed. He also provisioned our new STB because Jason hadn't tied it to our account. COX = 0 Jason = 0 Matt from Acecomm = 5 read more

Absolute worst service in the 89149 area code!! Have had issues since 2019 and they have no idea how to fix the cable TV system and this store location is a poor excuse for a customer service center. I walk in to return equipment and they tell me it will be a 45 minute to 1 hour wait!! To heck with them and their extreme lousy customer service!!! Cox is the worse!!!!! read more

Here we are today with yet ANOTHER network outage. Supposed time of restoration 324pm. Cable went out at 1115 am. Last time this happened the cable did not go back on for damned near two days. I am fed up.Cox has a monopoly here and they know it hence the crappy service. So I am filing a complaint with the FCC..consumercomplaints.fcc.gov. Maybe my little complaint won't make a difference but if a lot of people start complaining maybe it will. As soon as google fiber comes to my area buh bye cox....and the discount I got last time as compensation??? 10 dollars LOLOL...keep it and improve your terrible service The screen saver comes on just fine but the cable doesn't...hmmm ok. I pay over 300 dollars a month for this crap read more

After dealing with several call centers in third world hell holes and completely useless online chats I was finally able to upgrade my service after several on site tech visits. Now it was time to return both my modem/router and a useless "pod" I was told to buy for $129.00. I had visions of a completely crazy sh*tshow when I went to a Cox store today. I got there a few minutes before opening. Boy was I Surprised! The store opened and there were 5-6 customer service reps lined up to help the first batch of us. Nicole S was my customer service rep. She listened to my tale of woe, logged in my modem and router and took my pod as well. She was pleasant and professional Wow, what a surprise!. Got a receipt, and was out of the store in 15-20 minutes. Got home and saw an email from Cox thanking me for returning equipment, but it only reflected the modem. Maybe the pod since it was a purchase would show up as a credit later. Bottom line, a pretty good experience with live humans here in LV. I just wish the call centers were better and their phone agents could actually speak and comprehend English better. read more

Quick and easy visit. I was just stopping by to drop off old equipment. I signed in upon entry and waited about 10 minutes. I was then greeted, turned my equipment in and out the door. The store was super busy as I would expect but all the employees seemed to be helping everyone as fast as they could. The store is clean and the restrooms were tidy as well. read more

Cox Store - Television Service Providers Near Me - Las Vegas, Nevada

The worst internet i have ever had and the worst price as well. if you have the choice, do not go with COX. If there was an option for zero stars i would give it. read more

It's convenient just be sure you get a receipt or the documentation posts to your email.

I've been having trouble with my router that I bought from here and decided to call to get help. I called about 15 times from 10:30am to 11:30am and did not get 1 call back or anyone to answer. When buying my router as well they convinced me to buy a newer model and made it seem as if it was a way better system than my old one which is obviously not true. It shuts off randomly and the box stays white. I'll be in the middle of a work meeting and it'll disconnect from my devices and resetting does nothing. Anytime I've called this store for help it has always been after 10am and I never get a response. If you say online you're open at 10am, then you should answer the phone. read more

Purchased 1 gig of WiFi. Received 30 -90 megs. They want me to pay for 1 gig. They shut off the service and won't come fix the issue which is a known issue in the neighborhood. The issue is not a personal (my home) tech issue. They have antiquated lines and won't update them but will sell you a service they can't provide. This new lines/upgrades should have been resolved in November and they haven't. Thanks to their lack of service, they terminated my wife service. read more

Just finished up at this COX office after being helped by Esmeralda. This review is specifically for her though I have never had any issues with this location. She's so amazing and wonderful and was just a joy. Her customer service is just out of this world. She took the time to patiently explain my overage charges and what to expect on my next bill, the new plan I was requesting, and explaining how to connect my new updated modem. She took the time to add my roommate to our account and explain how to use COX hot spots and how to download the McAfee software that is included in our plan. She also explained how different devices may use up our internet data. Hope she gets a raise because she deserves it. (Side note: her manager was also lovely but I didn't get his name) read more

Their internet is the best available. Their TV services are the worst. They are continually raising rates. They raised it twice so far within a year. They are now pushing a few dollars savings if you lock into a 2 year contract. My guess is they are facing competition such as T-MOBILE and maybe others. They want to lock you in, so you can't jump to another provider. I can not wait to dump Cox. read more

Nicole was awesome. Attentive, helpful, patient, and went through everything for too to bottom for me. I was fortunate to not have to wait either! read more

After signing in I was called to a window right away. The customer specialist, Tyler P. Was very knowledgeable about the products offered by COX. He was even able to lower my bill, yeah!! read more

Worst provider for the price. Service went down more times than I could count, customer service was disrespectful and useless in determining why service was out. Don't get me started on their pricing and garbage combo packages. Happy to be finally done with them, we swapped over to fiber internet and pay a quarter of the price for equivalent service. Shop around and stay away from Cox! read more

Cox communications has the worst customer service. Their people are nasty and will not help you. I tried to make some changes to my account and they would not help me. They are so mean. I am going over other options. read more

Best experience ever! First of all, everyone in the store was helpful, polite, and knowledgeable, but we hit the jackpot when Bradford assisted us. He answered all of our questions, he was extremely patient with us, he showed us how to set up and use our new equipment, and he helped us get better service at a lower price! Who could ask for more? We will be Cox customers for life thanks to Bradford...thank-you so much. read more

EVERY TIME I have come to this location no matter what time of the day, there is always a wait of 45-60 minutes. It's like watching paint dry. This facility needs to understand that customer service also involves EFFICIENCY; not making unnecessary small talk and walking around from the counter to walk customers to the door. read more

Absolutely the worst service ever received. Can't wait to AT&T fiber get to my neighborhood and I will be gone.... Their contact centers are so poor. Absolutely hate Cox read more

Cox cable is the worst!!! Every other month I'm having problems with my cable. I pay out too much money for it. Cox cable is not a good idea to have for my cable service. read more

Long wait times and bad store hours Overall not a great company to do business with Does not seem like a efficient system Wish equipment could be returned In mail I can't believe I had to wait 20 mins to return my equipment read more

Tired calling many times, always busy tone.. When I did get a answer I got hung up on.. wtf guys smh.

Worst customer service ever received in a cox store location. I have been with Cox internet forever and never changed internets. Employees here have different confusing answers via in person or in store, did not help at all. Just save yourself the trouble and just contact support. Not recommended. read more