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    Updated 3 months ago

    Services - Cox Store

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    Recommended Reviews - Cox Store

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    Chanté B.

    Nice location very neat, well kept smells nice. Workers were very professional, friendly, fast and efficient. I've been having the worst time since November trying to fix a situation with the call center that could never get it right. After literally 20 phone calls I finally figured out that my birthdate was wrong 1998 when it was suppose to be 1988. The call center couldn't even change the year, so I chose to take things into my own matter and go to a store front. This location is the closest to my house. The best Cox location I've ever been to. I was in and out in 5 minutes. Highly recommend this location!

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    21 days ago

    Helpful 2
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    8 months ago

    Helpful 2
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    9 months ago

    Helpful 1
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    1 year ago

    Helpful 6
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    2 months ago

    We got here @6:20pm and the doors were locked and we seen the workers inside and they ignored us at the door

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    1 year ago

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    5 months ago

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    9 months ago

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    5 months ago

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    5 months ago

    Helpful 0
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    2 years ago

    Helpful 3
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    1 year ago

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    2 years ago

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    1 year ago

    Helpful 0
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    1 year ago

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    6 months ago

    Helpful 0
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    4 years ago

    Helpful 13
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    2 years ago

    I couldn't log on my account but here at this location is big !!!! a lot of customers service staff to help and kiosk machines!!!!!!

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    2 years ago

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    1 year ago

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    2 years ago

    Helpful 1
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    3 years ago

    Helpful 2
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    7 years ago

    Helpful 5
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    1 year ago

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    2 years ago

    It's convenient just be sure you get a receipt or the documentation posts to your email.

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    2 years ago

    Helpful 1
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    5 years ago

    Helpful 3
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    3 years ago

    Helpful 0
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    5 years ago

    Helpful 4
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    3 years ago

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    5 years ago

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    6 years ago

    Helpful 2
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    4 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    5 years ago

    Helpful 3
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    6 years ago

    Helpful 1
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    4 years ago

    Tired calling many times, always busy tone.. When I did get a answer I got hung up on.. wtf guys smh.

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    3 years ago

    Helpful 0
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    Page 1 of 3

    Ask the Community - Cox Store

    Review Highlights - Cox Store

    I went to Cox store and was pleasantly and quickly greeted by Nicole Schumaker.

    Mentioned in 2 reviews

    Read more highlights

    You might also consider

    Verizon

    Verizon

    (83 reviews)

    $$$

    Centennial

    Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

    As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.

    CenturyLink - Wires exposed

    CenturyLink

    (272 reviews)

    Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

    They sold my service to a company that doesn't have access to my area. Duck century Link and duck…read morequantum fibers. They can't figure out how to get me service

    BAI Connect

    BAI Connect

    (27 reviews)

    $220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

    This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

    Cox Store - televisionserviceproviders - Updated May 2026

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