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    Updated 2 months ago

    Services - Cox Store

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    Recommended Reviews - Cox Store

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    MyAgent702 N.

    I hate Cox! And my area has no other providers! Step it up vegas! This is bs! Every month towards the end of my bill cycle on my UNLIMITED PANORAMIC WIFI PLAN. The service starts disconnecting. I'm in ft Apache and blue Diamond, I have no reception at home with our wifi and I'm self employed so it really effects me when I Can't work from home!

    Night Time ---- Why the box? Can anyone guess?
    Jim W.

    This is for Cox Homelife: I ordered a new consul for my homelife once I learned I needed it to have my cox cameras record sound. Well...see the 2 photos and guess what the issue is!! NO DIMMER SWITCH to turn off the brightly lit consul at night.... Looks like that old Amazon box came in handy! Why do you suppose the techs at Cox forgot to include something so necessary for those of us who need darkness to sleep at night? COX.... Get with it!!! redesign this to add an off / on display switch

    New headset at a bargain!
    Steve W.

    It's easy to understand why internet and cable providers like Cox normally don't get great reviews. It's not so much their in-person staff and more likely their actually products and over-the-phone technical support that people often are frustrated about. My router kicked the bucket, and after trying to hard boot it a few times, I called Cox for technical support. I went through the routine of giving them all the personal info they asked for and what the issue was, including my attempts of hard booting the router a few times, and the first thing that Tech Support asks me was "So have you tried unplugging and plugging in your router?" I can literally hear them flip the pages of their script over the phone as we went through the whole exercise of diagnosing the problem before she finally transfers me to another Tech Support person that tells me "it sounds like your router needs to be replaced. We can send over a tech to do it for you, but the next one won't be available until next week." And when I asked if I can simply just stop by the store and make the exchange myself, she replies with "Oh yeah, you can also do that too. That would be faster." Well no kidding... Luckily, my experience with Cox was a whole lot better in person. Dylan was amazing with his customer service, and helped me check a few things in my account as well too to maximize my savings. He also helped me with a promotion as well too that was activated by purchasing an accessory, and all their accessories had crazy discounts for this promotion! I picked a new headset for my little cousin at a great deal as a result. I highly recommend seeking out Dylan at this store for your service needs. One of the few good reasons to stick with Cox.

    This was their install job nice huh?

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    3 months ago

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    13 days ago

    Debbie was very professional and helped me understand how to save money on mobile promo thank you!

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    6 months ago

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    7 months ago

    The staff were very attentive and addressed my total household concerns !!!thank you for service .**

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    2 years ago

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    2 years ago

    Walked right in to do a transfer of service and Alonzo helped us out. He did a great job, felt like we were in and out in no time.

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    3 years ago

    Great customer service. My problem was solved instantly. I'm glad I came into the store.

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    Page 1 of 6

    Ask the Community - Cox Store

    Review Highlights - Cox Store

    He made sure I got the DVR with newer controls and he provided me with a new remote which is an upgraded version of the old one.

    Mentioned in 3 reviews

    Read more highlights

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    Turtle Peak

    Turtle Peak

    (1 review)

    Westside

    " Darlecia Collins is the Best Representative Ever ! "…read more Turtle Peak LLC is a newer company based in Las Vegas, Nevada, that is a Third Party Manager for various companies. Turtle Peak have services that include Personalized Email Support, ROI Generation (Sales), Mitigated Charge backs and Refunds, Order Management, Client Support (Account Management and Metrics), and Outbound Support. Turtle Peak develops many ways that they can help other companies grow and thrive. They also have a personalized call, and customer support center, to help many businesses to thrive. And as it is posted on the Turtle Peak web site, "When you work with Turtle Peak, you get dedicated representatives who our passionate about your business. Your customers will be blown-away by the level of knowledge, expertise, and ownership that our representatives possess. In turn, this will lead to higher order values, fewer refunds, and a stronger brand." I had purchased a pill product from a medical company and had used the product for many months. Following all of the posted, and written directions from the product, I found that the product did not work for me. So I called to get a refund. Darlecia Collins picked up the phone at Turtle Peaks, who was working for the medical company I purchased the pills from. Darlecia was so Professional, Nice, Honest, Fair, Organized, and wanted to do the "Right Thing" for my refund request. Darlecia requested some purchase documentation from me, and after a few phone conversations and e-mails, my refund was processed. I was so impressed with Darlecia, as her #1 Goal was to make me the customer, satisfied and happy with the refund procedure. What an outstanding down to earth, and fantastic employee for Turtle Peak. They are so lucky to have her. Thank You Darlecia, You are the Best !

    Cox Store - televisionserviceproviders - Updated May 2026

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