I recently visited Verizon and had the pleasure of being assisted by Joseph. The experience was excellent from start to finish. He was friendly, engaging, and made everything easy to understand. I upgraded to a new iPhone and also switched to Verizon internet, which has been a huge improvement over Cox. Joseph took the time to answer all my questions and made sure everything was set up smoothly. Highly recommend asking for Joseph if you're visiting this location! read more

I came into this store today prepared to buy either the Motorola Edge 2026 (128gb) or another phone that had (256 gb). My rep, Axel, tried upselling me perks and programs which I didn't want but I was patient because I know there is a script. I was very clear that I wanted the Edge, but was concerned about the memory limit and would consider something else at 256 or higher. Axel came back after an extend absence and showed me a sheet for the Pixel 10 which I noted was only 128gb and would cost me 14 dollars more per month after he told me it would be a savings from my current plan. I also told him that I was offered a better deal online which he claimed was only available online (I later confirmed with Verizon that it was available in store as well). I later purchased a 256 gb Pixel 10 XL for only $5.50 additional cost per month without having to trade in my existing phone. I am very glad I left the store without a purchase. It is rare that customer service talks me out of a sale, but Axel managed to do it. read more

Axel helped me out today. I was in and out very quickly. Straight to the point, just how I like it. Big store wide selections of phones and accessories. Thanks for this experience! read more

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Switched over from an iPhone to an Android device. The online chat was pretty stumped. I brought the phone in to the store to get it activated. The staff tried really hard to get around a lot of roadblocks and finally got it working. I appreciate the very patient and hard work for my really random phone. read more

I was working with Sorina, I'm so happy to work with such a professional people, she fixed the problem which I was not able to fix with a customer service around three months. I am very happy thank you very much. read more

I just left Verizon and Pam at the door refused to help us, she declined to help because she said they closed in 15 mins and no one in the store would be done, another customer offered for us to go to a different store. Pam interrupted her and said they wouldn't be able to help us either this store is extremely rude to us. Doesn't listen to the customer and well I'm trying to figure out why my devices don't show up on my bill. They're just happy to collect a check and send me away. All they wanted to do was set up an appointment for me to come back tomorrow and was unwilling to us. read more

The customer service at this store is a primary reason that after 22 years I have left Verizon and moved on to T-Mobile. The incompetence and deception is unmatched. I came in with a new, in box, sealed phone and verified with someone, who I later found out was a manager, that it would work on the network. I did not have time at that visit to follow through with the set up process. I returned a couple of nights later and was unfortunately assigned to Douglas. I explained what I needed and he disappeared in the back for a few minutes and then returned to tell me the phone would not work on the network but he could show me what would, basically trying to put me into a different phone and a new plan that was more expensive that my current plan. I left, called Verizon support and they verified the phone in my possession would absolutely work on the network. This leads me to believe they work on commission. Not sure why Douglas would waste my time and his when he could have completed the task I requested and moved on to the next customer. In the end I did return and the same manager assisted me, set up the phone and it worked. Unfortunately, that was not enough to save me as a customer. As a warning to others beware of what Douglas or any other associate at this location tells you because apparently lying to customers and wasting their time is okay. read more

I didn't actually go to the store so the review is about the Verizon company in general. Two thumbs up.!!! I got a guy on the phone to hook me up. Gave me all the details. No pressure! Told me where to find the stuff on the web I can look it over and he sent me a text so I have to do now. Click on the text to activate the whole deal and get my phone! read more

Verizon is the absolute worst company in America. They lie and cheat every penny they can out of you. They owe me hundreds and instead of handling their business I got a bill from them after I left. Stay away or bring your own devices. And NEVER believe their offers. read more

Came to this location because it's not one of the Vetra locations hoping I'd get actual help because the other location set up my plan horribly but the wrong device added an extra line. I did not request onto one device. I had no reception he sold me Internet services that I told him would not work at my house and he reassured me. It would and told me if it did not I can return them at no cost and then I ended up paying over $100 and restocking fees and did not have service for the first month. I asked for one turbo phone. He told me a 256 gig phone I could not even transfer all my data from my other phone when I walk into this location the girl just has me call the 800 number should speak to support which I could do from the comfort of my couch. I'm pregnant with twins right now I do not need to be standing at a countertop on the phone with their support team. I obviously went in because the support team did not do justice helping me last time that I stayed on the phone for two hours. They said they were going to credit my account And help me fix the line that was not working and update my phone number because the other guy put my disconnected phone number from my old account on as the recovery phone number so I can't even get into my online access because of that but this location cannot help at all They said they do not have knowledge of business accounts. read more

Daniel was super helpful when I came in wanting to switch internet from cox to Verizon. He upgraded my phone service and got me set up on Verizon's WiFi & a bunch of discounts! I appreciate the time he spent to make sure I was getting the best deal! I am very satisfied with the Verizon home internet it has been great so far and easy to set up by myself at home! So happy to be done with cox! read more

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Recommend not going here. Giving you the run around with cancelling. Really shady and rude customer service

Had the best experience ever with Gianna (hopefully spelling right!) She was so helpful and really made sure I was getting the best deal which I really appreciate. She deserves a ton of praise for how well she explains and how committed she is to helping customers. Just had to share because I'm sure it can be a thankless job. read more

If I could give Verizon zero stars, I would. I have spent the last nine months having to call in every month to correct my bill and get credited the correct amount every time it takes 2 to 3 hours and getting hung up on 2 to 3 times in one call.. I called in about 10 months ago because I had an issue with my bill the representative then told me that there was a way that she could save me a substantial amount on my bill if I switch my plan, I was completely hesitant and I told her that I find that too good to be true but she insisted let her try. After going back-and-forth, she told me that everything would stay the same on the plan I would have insurance for all lines. I would have the hotspot that I had and it will include my Internet as well as all of my devices and cellular plan for $428that was about $270 off of the regular price that I was paying every month. I questioned it multiple times asked her to triple check her numbers check with her supervisor if she had to because I've been told multiple times by AT&T when I was with them that they could reduce my bill and it never happened. She checked her numbers multiple times and told me that was correct. That was my total bill going forward, but it would not show up on the current bill. It will show up on the next bill.. I agreed to the terms she sent me to an automated message saying that I agreed to the new terms. Therefore, we are in a contract , well the next bill comes and of course it's $800 which is more than what I was paying so again, I called in, questioned it, and they said that she was incredibly wrong with her numbers, and I said OK that's not my problem. I entered into a contract with that amount and I expect you to honor the amount. I spoke to multiple supervisors over the following month each one pulled up the phone call and listens makes notations that my bill is to be $428. Yet every month for the following six months after this, my bill is still varying between $598-$698. Ask me where they get these amounts from I have no idea. I called and spoke to multiple supervisors and they were supposed to escalate my complaint six times and I was supposed to have the head of the department. Give me a phone call. I've been waiting four months now and I still have not received that phone call and this is with me calling in 1 to 2 times every month to get my bill adjusted. I am beyond frustrated. I did nothing wrong but yet now they're threatening to shut off my devices because I told them I am not paying my bill until they give me a correct bill. I am tired of getting credited and having to spend three hours trying to get that credit read more

Terrible customer service. The agent "accidentally" bought a phone on my account without my authorization.

My phone had been hacked and I needed help with my eSIM. The gentleman who assisted me fixed my phone super fast. I was in and out in a few minutes. The staff at this location have always been great. read more

FRIENDLIEST VERIZON IVE BEEN TOO. Everybody was cool but especially Jason and I feel like an ass cuz I didn't catch the pretty black haired girls name at the front but she was also super welcoming and on the ball. Jason got me a great deal and was super patient and helpful as I had issues coming up with method of payment. I'm very appreciative. read more

Worse service today. Used to be good. Got new phone 2 weeks ago. Had 1 question regarding setting - told it was over an hour wait. Last time, someone up front was able to take care of it in a minute. Today, Anastasia the front person told me she is not able to help and told me to wait. She is wandering around talking to other staff but not even willing to look at my phone. Terrible!! read more

Agent was very helpful and explained everything thoroughly, would recommend this location.

Wow I went in to fix my iPhone 12 got Alexander and my bill and iPhone have been a mess since. I had an iPhone 12 Pro went to a 13 Pro and now my phone won't backup to my iCloud which I pay extra for and to boot Alexander did something to my phone plan where my promotions on all 3 lines drops off ever billing cycle and I am one more time on a lengthy phone call with Verizon billing to correct the $73 difference in my bill again. I truly hope this billing gets fix and what ever you do Do Not ask Alexander for a suggestion on products and if you walk in and get him ask for someone else I have even a bigger mess with this iPhone 13 where it will not back up to the iCloud like I said I cannot get it to back up to my iCloud and my phone has plenty available storage COMPLETELY FRUSTRATED WITH THE NEW EQUIPMENT ALEXANDER SUGGESTED AND THE 3 MONTH OF MY PROMOTIONS DROPPING OFF MY BILL WVERY MONTH read more

With the strong and DIRECT "advice" from Verizon corporate... i received an apology from this store's manager for their refusal to talk to me until i moved my car. My upgrade to 4 stars from 1 star is mainly a reflection of verizon's CORPORATE office to resolve this customer service nightmare! It was NOT just a problem with me parking in the wrong spot! If the store's manager had initially good customer service skills to learn the entire story then we could have resolved the problem amicably. I discussed with the corporate office the weaknesses i observed in the store's customer service skills. My background and BA degree is in hospitality so i know about angry customers and how to help them. Ive had plenty of angry customers yell at me as an employee in hotels, restaurants, and a call center environment about things that were not my fault but i knew it was MY job to fix the problems for the customer and (when possible) turn the negative situation into a good experience. Mary (phone customer service rep) and Amanda (supervisor) BOTH provided the HIGHEST level of quality customer service that ive received in my recent memory. They made me believe in verizon again! Ive been a verizon customer since about 2009. Ive always told friends that you can find cheaper cell services but you wont find better cell service! You might not need that extended service range except periodically but when you NEED it (ie side of the road in the middle of the desert) and everyone else (non verizon customers) have no service... A VERIZON CUSTOMER HAS SERVICE AND CAN CALL FOR EMERGENCY SERVICES! That peace of mind is invaluable to me! read more

Verizon - Heart monitor didnt explode but my head felt like it would - Mobile Phones Near Me - Las Vegas, Nevada

I rarely give a one star rating. This was the most atrocious customer service experience I've had in years. I was asked what I needed help with and I explained that I was looking to get a line with a 702 area code. I explained that I needed help searching for one because when I called over the phone it was a lengthy process. The female employee Informed me that they would be able to do the search for me, but it would cost a $15 fee for them to do it. But, I could go on the app and do it myself for free. First of all, what kind of business model is that? What kind of company has employees just standing around inside their store doing literally nothing, waiting for a customer to walk in, just to have them be turned away because of a MEANINGLESS $15 fee?? I asked what the fee was for, and the female employee said that the system auto generates it. To which I continue to wonder what the fee was actually for. The best answer they could come up with was that they have to be paid as employees. Both employees looked at me like basically. "too bad, so sad"... they had zero empathy, zero drive to help the customer, and could've cared less that I left... highly disappointing, and definitely turns me away from ever using Verizon. This was Tuesday, January 3 approx 4:30pm. read more

I went in to the store, and was greeted by security. An employee (sorry I can't remember his name) came over and took my name and secured my place in line. Then I took a seat, while other customers were being helped. Shortly an employee named Hazel came over to help me. My phone had quit working and there was no sign of life in it except it would turn off and on and that was it! So we looked at phones and she suggested the Samsung 24+. She thought I would like it. And she was right, it is a great phone. So she got it set up and transferred my number to it. She even put on a otterbox phone protector for me! She made everything look so easy. I was working and I depend on my phone in my job. And I so appreciated the service at this store. And everyone was just doing the best they could. Thanks Hazel Thanks Verizon! read more

I purchased 4 I Phones 15 pro Max and 1 Apple Watch and The Customer Service Representative Daniel Was EXCELLENT and VERY PROFESSIONAL One Of The BEST Customer Service Representative I've Interacted With In A Very Long Time GREAT JOB "DANIEL " Keep Up The Excellent Customer Service. Sincerely, Shaunna Thomas read more

Bait and switch beware of fast talking employees who do not fully disclose fees and costs!!

I'm literally at a loss. I have contacted Verizon services for assistance and have been told repeatedly there's nothing wrong. Both my phone and my husband's phone do not consistently ring in our house. Mostly, they don't. It has become so bad that we installed a land line for the first time in years. This morning the police knocked on our door, because we couldn't be reached. We have been Verizon customers for years and this is a new problem; it's been the last year. Why won't our phones ring in our house??? read more

Horrible customer service, I been with Verizon for 30 years , had problem with SIM card on my iPhone , physically drove to location and the customer service representative said there was nothing he can do , went back and forth for 20 mins , no support from staff to resolve the problem, then went home called customer support on the phone they quickly gave me another option to activate ESIM took 10 mins and got my phone working . Almost cancelled my service with Verizon over this issue maybe educate your in store workers better so I can resolve my problem in person . read more

Ray was amazing!! He was nice and listened to.what I wanted, explained my opinions and was upfront and thorough. Best experience at a phone store yet. read more

Worst customer service. Greeter seemed bothered every time someone came in. Employees seemingly hanging around while customers wait. At one point more employees than customers. Talking down to older customers because they don't understand technology which was sad to see. Told an elderly customer he wasn't going to sit w him all day and he can do just what the 20 something employee does. I get not sitting w him but again expecting him to figure it out. The customer was at least 75 years old. The lady was at least that. Security isn't friendly. Parking lot is horrible especially for handicap. I'd recommend the Verizon in Centennial. read more

Nico has been a great help to me & my husband!! It's been a very long time since Verizon has an awesome employee who is willing to help their customers & understand everything in laymen terms!! read more

Sony helped me get a big order done. Changing phone numbers on 3 lines musical chairs style! One phone number was new, two were being switched around on different phones. Then, we got the internet situated for their new internet gateway. On top of that, he told me I was needlessly paying for Disney plus and not using it so that came off, too. Way to go, Sony! read more

The specialists are extremely dismissive and talk to customers like they're children. I walked out of the store not feeling great about the solution I was provided. I'll have to go on another when different staff is working. read more

I wish I would have read the reviews before I went to this store. They're customer service absolutely sucks and after reading the owner's replies to all the negative reviews, I came to the conclusion that the owner sucks too! Take care of you damn customers! We don't have time for bullshit in these days and times. BTW, don't get the S24 from Galaxy, it sucks also. read more

Well, clearly our 5 star review of Alexander and his "help" has gone south in a very big way! We continue to have trouble finally straightening out our billing. I guess that Alexander REMOVED all of my discounts (I work for the Military, and previously for the Post Office) for over 40 years service to our Government! Nobody requested verification of my current employment, or my previous discounts, just POOF! Gone in one fell swoop. Not OK. If you offer to HELP me, please mean what you say. Don't reach out your hand to "help" and then slap my face. Guess Alexander works at Verizon so he can fleece his customers and build his bank account? Sad. And unacceptable! read more

Verizon is TERRIBLE. I consistently receive terrible service from Verizon and this store is a big reason why. I waited 55 minutes to even get any service at 3:50 on a Mon. Rude teenage age "associate" literally knew nothing about how to help me buy a charger or check into my questions with my Samsung Galaxy 24+. When I asked her if anyone else in the store could help, she said "No, we all have iphones". Really? So do you want me to just leave without helping me? She got and left me at the table to go complain to her colleagues and Mgrat the wntrance of the store. The Mgr had little patience, also, and left me sitting by myself for another 10 minutes as she tried to help someone else. She couldn't listen to my questions accurately to give me anything but a short answer. I've been with Verizon for 24 years. Actively looking for a new carrier. (I only went inside the store bc I recd crummy service thru their call center). I never got my questions resolved. Aggravating. read more

Melvin Douglas is the manager here. He is taking advantage of his position as manager here. He made inappropriate advances that made me extremely uncomfortable, and when I called him out on it, he then refused to assist me with my account. I gave him several attempts to sit up and look me into my eyes and not my chest. This went on for over twenty minutes he wouldn't even log into my account and had to be asked several times to please focus. His inappropriate gaucking was in front of a child, customers, and on camera. This man needs to be investigated for abuse of power as he was the manager and only one in this corporate location which I needed a managers assistance. Working with a company of this stature, i trusted i would be dealing with a professional, rather than a disgusting human being who should not be working with the public. I am also filing with the coroporate office as well read more

The gift card promo when I signed up was a joke !! After 3 months, still no gift card. Went back 5 times to correct a billing errors. After 6 months, still no gift card. After being convinced to do a trade on my then 11Pro to 14Pro, the trade promo was they'll give a discount on phone if I sign a 3 year contract. 6 months later, still no $400 gift card. Only to go back there to be told the gift card was used for the trade !! No one explained at all. Sales guy just wanted the trade. He took my old phone at the time and now I'm stuck with 3 year contract. Gift cards are a scam ! Has anyone really got one? That manager needs to go to a customer service class. Uncaring and oh well attitude! After they get what they want, it's get the hell out. No gift card for you. read more

Worst customer service ever!! I'd give a zero if I could on the rating scale. The manger is horrible! I've been on the phone with Verizon customer service for 3 1/2 hours today trying to deal with this situation with my new phone and no one wanted to help! SMH read more

To the store rep alex. you think you can talk to customers any fucking way you think you can? This stupid kid gonna say "get the fuck out then we close in 4 mins" because I asked for the manager and he showed me her and it was the manager who was so dismissive and rude to me and he got mad that I said she did a shitty job. He's a horrible person and needs to be fired for the way he talks to guests read more

Don't even waste your time here. Wouldn't let me pick up my online order since I didn't have my debit card. Understandable So I canceled my order within minutes. Then they made me wait in line again & to just sell it to the people in front of me. read more