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Cox Store

Cox Store

2.0
(243 reviews)

I went in today and had an absolutely amazing customer service experience with Genesis. My personal…read moremodem stopped working shortly after the warranty expired, and I wasn't able to purchase a new one right away. I went to Cox expecting to have to buy a replacement, but Genesis explained my options and showed me that I could use a modem through Cox for only a $15 monthly fee until I was able to get a new one. What impressed me the most was how she took the time to review my account and show me ways I could actually save money. She explained everything clearly and demonstrated the changes in a way that was easy to understand. She was patient, knowledgeable, and genuinely focused on helping me find the best solution. Customer service like this is rare, and Genesis is a great example of what outstanding service should look like. I truly appreciate the time and effort she put into helping me today.

Games, lies sunshine communication but don't follow through just pure complaisant! they do not…read morecover any details yes you will be surprised when you get a bill :) they are good at wanting your money :) Do expect when you call the number from previous bill you will be passed around from one person to another numerous of times on the phone when you call the actual number on the bill expect to be passed around from dept. to dept and more departments. So you know what everyone dealing with them that is more than F***ing frustrated! with Cox do get name badges get confirmation numbers and do know they "keep notes" on what they wish to say regarding the situation so you do the same :) ask for a "recap" on agreement go as far as even asking to see the profile if you go to actual location and if you choose to go by their word expect you may get disappointed after. For example the notes when I called the number of the main actual co. you will find on your bill they noted: I declined tech insurance well NO! the employee never mentioned anything about an tech fee so I was charged $100 for a tech coming out. I followed all the directions on the phone I watched the tech I did everything as I was directed to do by phone so yup games! they could have tuned it on that day but why should they when playing dumb is best and charging me $100 for 5 min of a tech coming out is best? Also do know when you call the number from your previous bill they quote different price points then when you actually go to the store nothing is consistent! so you know what since they wasted my time I think people should know get details don't EVER! take any employees word for it at the end of they day they or course are suppose to smile and be nice they just want to get through the day and sugar coat you. They are two stars for a reason :)

Cox Store

Cox Store

2.4
(204 reviews)

Today I called Cox Cable for assistance, and I would like to recognize one of your representatives,…read moreCareer Johnson, for her outstanding service. She spent about 30 minutes patiently helping me resolve my issue, and throughout the call she was professional, friendly, and very knowledgeable. Because of her effort, my problem was completely solved and I felt truly supported as a customer. It is not always easy to find representatives who are this dedicated and capable, so I sincerely hope Cox knows what a valuable employee she is. Please extend my appreciation and thanks to her. Thank you again for the excellent customer service.

I set up my installation via online agent and the guy Chris P. Told me he would give me 50% off…read moreinstallation fee. My bill came charging me the full installation fee. When I called the 1800 number they passed me on to 5 different people who DID NOT RESOLVE MY ISSUE, and then billing claimed they didn't have any notes or access to the virtual chat where I was promised a 50% off installation. I told them I had a screenshot of the chat and she said they don't have an email for me to send it the screenshot to. I was told to go to a store in person which I knew wouldn't be the place they could resolve my issue. While I was asking the billing lady on the phone what will they be able to resolve at the store that she couldn't help me with on the phone, she ended up hanging up on me. Very unprofessional and sh*tty customer service. Thanks for NOT handling the issue & making FAKE PROMOTIONS!

Don TV - televisionserviceproviders - Updated July 2026

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