Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us out from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan. read more

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As a long time customer of Verizon, I can say previous experiences at their stores have not been good, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me. read more

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For the most part every time I've visited this store I've been greeted and have received good customer service. Today, the sales associate that assisted had a terrible attitude the minute I walked in. I was completing a device trade-in for our account. I handed the sales associate the phone and she asked for the number on the account. After giving her the number she asked me for my ID. I told her I left it in my vehicle as this was supposed to be a quick drop off. She didn't offer an alternative (like verifying my account with a text) and said "I need your ID" with a condescending tone and smirk. I walked back to my car, grabbed my ID and handed it to her. I then told her that I had been there a day before returning the first two phones and did not require showing my ID. The sales associate the night before simply sent a push notification to my phone and verified my account that way. Again, with a condescending tone she proceeded to tell me SHE required it. The customer service she provided was terrible, and she does not need to meet people with that kind of service when the customer is being nice. I asked her for her name, she said it was Anahi but the receipt she gave me had a Verizon specialist name under it as "JABRAIL" I'm not sure if she was irritated that I was only returning a phone and thus she missed out on a sale, but it does seem the minute I told her about the trade in she was instantly irritated. read more

The information the sales person regarding too good to be true promotions was too good to be true. I was told i could try "worry free" internet for 30 days at no cost. And that for trying the Wi-Fi, I would get a $200 Amazon gift card and a party box Bluetooth speaker worth over $450. I was then charged for the Wi-Fi and had to make two hour long customer service calls with Verizon just to find out that those perks are only if you keep the service for more than 180 or else I would be charged for the speaker. Ask questions before you leave and get all details in writing!!! read more

Venessa was super helpful resolving our issue. She flipped through the settings with obvious knowledge of what the problem was and we had to hang up on tech support. Thankful she came over to help. 10/10 would recommend a bonus/raise or something to reflect her knowledge and service provided. read more

This was by far the best experience I've ever had. I switched to Verizon and received 2 iPhone 14 Plus that I chose to pickup in store so I had them same day. I expected to walk in, get the phone and leave. The store associate Mike approached right away, super friendly and helpful. While he was getting our phones my daughter and I were looking at screen protectors, when he came back he told me if we decided to get the protectors I'd get 25% off and he would be happy to put them on the phones for me. From that moment on Mike went above and beyond! He put the protectors on, asked if I knew how to activate which I didn't but thought I would figure out.. it wasn't so easy! I had to call my old provider and get transfer pins, my Verizon account had to be activated. Mike was so knowledgeable, patient and really cared about us walking out all setup with working phones! He also got the manager to give me a bunch of credits off my first bill, informed me about a deal I was missing and told me exactly who to call and get those credits from. He is truly an asset to Verizon! He also set me up with the Verizon internet box, I get to try for 30 days free. If I can get rid of Cox $250 internet bill and keep the $55 a month box I'll be even happier! Because of Mike and his incredible hospitality I couldn't be happier with switching to Verizon! And if I have any trouble he gave me his work number to call anytime. I hope Verizon treats him as well as he treats their customers! read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

My wife and I stopped in yesterday and was immediately greeted by Anthony. He was very friendly, knowledgeable and extremely helpful in getting us the phone, I pad and watch. He walked us through the steps that were needed to make this transaction seamless. 5 stars to Anthony. read more

I recently stopped by Verizon Wireless on Saturday early afternoon around 1:00 P.M. I had bought a new Samsung Note10+ and wanted to go in the store to activate the phone. The Verizon Wireless store is easy to get to. You can take the 95/Buffalo exit (coming north-bound) or take the 95/Ann (coming south-bound). Take a few local streets and the store is located in a private parking lot shared by a few other local businesses such as Home Depot and Farmer Boy's. As I walked in, I noticed it was relatively busy. It seemed like every representative was working with someone. I ended up waiting for 5 minutes near the door before a representative came over to ask for my phone number and put me in the queue. I asked how long the wait was, and the gentleman said about 30 minutes. I decided to wait it out since I really wanted to get my phone activated, contacts transferred, messages moved over etc. There were a few seats inside their store to sit in and wait. I waited for about 25 minutes and finally was called. I provided my old cell phone S7 and the new Note10+. The customer representative I was working with went ahead and transferred the SIM card. He also showed me how to use the Samsung SwitchConnect to be able to transfer files between each phones. While I was there, I just transferred my contacts and handled the rest at home. The customer representative was super helpful, but he kept trying to up-sell services. When I had mentioned about a screen protector, he had offered one of the most expensive ones in the store, for about $50.00. I had mentioned that I'll just keep the default one on the phone until later. Overall, I had a pretty good experience at this store. Just be prepared to wait. The wait time was really long. I also was a little disheartened at how much the customer service representative was trying to up-sell services to me. read more

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Initially was not going to leave a review but then I saw other people had the same issue I had. Extremely RUDE employee Soraya has MAJOR attitude and is extremely confrontational and seems like she wants to fight people. Other employees nice but all seem undertrained and incapable of helping with real issues other than selling phones & cases. Always such a waste of time going to this location. read more

I wanted to switch to Verizon from ATT for my Business Needs. I was told this would be an easy streamlined process to switch over. I did get my approval quickly, but the problems occurred after my order was placed for new phones. The Business Sales Representative is the issue, I was told to call, text, or email for any and all help getting my account set up. Well after meeting him at the store to get the account started the communication started to get worse, it was taking a long time to get an initial reply, then the communications all stopped when I needed help getting my phones set up and numbers ported over. I was told to call business customer service and the number port team. Well, 3 days in a row sitting on the phone no one could find my account. Not my Tax ID, Temporary Phone Numbers, or Email. Today Saturday, March 4th I was able to get someone that could actually speak English on the phone. They informed me the entire order was set up wrong, the ports were all wrong and I was not a verified business with Verizon. I had to send in all my business documents again and start over on the order for porting, etc. after 4 more hours I was able to get 2 phones set up. I was told I would have a call back later to finish the account setup. This is very frustrating and time-consuming. I finally went to another corporate Verizon store and a sales rep there was able to help get the rest of my account set up and in touch with another rep on the business side on the phone to complete this order. So after 3 days and about 12 hours on the phone total, my accounts for my business are finally set up. read more

I have been a Verizon customer for 30 years, my account is always paid, I have never been suspended, and I worked for Verizon Wireless at one point for 12 years. My wife and I decided to upgrade our phone to the Samsung S24 ultra with a price tag of $1400 for each line. I ordered the phones and went to the local Verizon store to pick them up. I arrived, and the gentleman went back and grabbed them for me. As he handed me the phones, I asked him if he could do the switch over of all the info for me? Keep I'm mind at this time the store was completely empty of customers. He looked at me and said sure I can do that for you. It will cost $30 each line. My mouth about hit the floor in shock. For a long time customer who pays his bills and spends thousands of dollars with this company, and they have enough nerve to try and extort that fee from customers. I was half tempted to just tell him they could just keep these phones. What ever happened to customer service? I don't know who this needs to hear this up the chain, but this is NO way to treat your customers. I will be thinking twice before I decide to buy anything else from this company. I am disappointed to say the least. I hope this review reaches all the right people and they make changes to keep their customers. Also, this part here is directed at VZW as a company. You advertise on your upgrade that $0 is due on the phone. But when you get down to it, they throw in the taxes due at the time of the order. I totally get it having to pay the taxes, but the phones were $1400 ea. with $1100 trade in for each phone. They charged me the taxes on the full $1400, not the $300 I would actually be paying for the phone with the credit I was getting. Between both phones I bought, I was charged about $240 in taxes on 2 phones. read more

My phone hasn't been working - won't even load things half the time so I go to this Verizon after work , I get there AT SIX- and they are closed. The sign clearly says they close at 7 but they guy leaves and just says yea we're closed . Irritated is an understatement. read more

Verizon - But I'm here at 6 . - Mobile Phones Near Me - Las Vegas, Nevada

Felt undervalued. I had an issue with the customer service. I was advised to go into the store the next morning after speaking to an agent - long story short - my issue was not addressed. Several mistakes were made by Verizon and I was told by the manager "if it was one of my associates, we could take care of this, but since it was an issue with the 1-800 number, there was nothing they could do." What's the purpose of having a Verizon store if they are not going to handle issues with Verizon accounts/orders (my order was being shipped to that store). I should've left reassured that I would be taken care of. That was not the case. Really horrible customer service. I recommend going to a different location. read more

The customer service is absolute trash- you have 5 employees that are just standing around the table. They don't greet you when you walk in- instead they just stare at you. Can't even give a simple answer without having to look at the account. read more

I'm thrilled. My visit to Verizon was one of the best experiences I have had in customer service, ever. Thank you to Sara for your patience in guiding me through my purchase and plan change with the utmost kindness and care. You answered all of my questions and found me the best deals available. Above and beyond, no doubt. You're a gift to the store and I hope you are appreciated by your team as much as I appreciate you. Good vibes all day with Sara read more

Worst service ever seen from any retailer I've ever dealt with!! Went in today to get a new phone and was rudely told "I need an appointment" meanwhile NOT ONE person (customer) in the entire store! And enough with the "due to covid", there is no excuse they couldn't have helped me out. Empty stores like this go out of business fast and this one won't last, especially with the horrible service they give. Thankfully went down the street to AT&T and got the new iPhone free with a much cheaper monthly rate. So I guess thanks for that but can't wait for that store to close & hopefully be a new restaurant or something beneficial to everyone... read more

I made the mistake of fiddling with my phone. I Wanted to know what the SIM card looked like. So I used a paper clip and it went flying across the room and I never found it. I didn't know you needed an appointment to go to the store front but you do. They still let me in, installed a new SIM card at no charge. Krystal waited on me and was fabulous. She didn't poke fun of me (I'm old) for losing the SIM card and she helped me streamline my plan. Great asset she is. read more

Shitty service shitty attitudes nobody in the store couldn't get the help I needed with 4 guys working in the store

DariuS , sorry if I didn't spell that right - was Awesome. We had issue and he was kind hearted and resolved it! Appreciate hIs willingness to resolve the minor issue. On the other hand I want to apologize to Saul the manager for saying "bull$hit" it was unprofessional of me. Anyways I gave you all 5 stars because of 1 person problem solving skills. People are the most important part of any business. Even more important then a profit loss. Darius demonstrated awesome problem skills , but more importantly I really felt he cared about my wife and I . Thanks again. I feel that Verizon needs to re-think their procedures. If a phone is surrender with a different screen protector that was not bought in a Verizon store. They should restore the phone back to original way it was brought in with a screen protector regardless of where they bought it. We were told that the screen protector could not be replace because we did not buy it at Verizon, however once we peeled it off the phone to trade it in it was ruined. Doesn't make sense, however to the management team it made perfect sense....? ( Not replace the protector) I get it - policies and procedures are made in corporate America. There is a bean counter- counting every profit loss and profit gained. Giving a free screen protector would fall under profit loss. Would Saul get slapped on the wrist for giving out screen protector.? Would it cut through the bottom line? Was the management team afraid to make the right decision because of corporate back lash!? And yes they did replace the IPhone we just bought, because it was defective. They sold it to us. My wife and walked out of there a little happier because one person was willing to think outside the box, solve a problem , and gave us AWESOME customer service! Thanks Darius . read more

Staff was all very nice and polite. While I was in there there was another customer cursing out the staff, and even as she did they continued to help me and be professional. Their focus on helping each customer individually and helping to make sure I didn't overpay for things I did not need was the best part of my visit. Thank you Verizon, I apologise on behalf of the other customer. read more

Worst customer service Ever can't Stand the managers there's they mess up on my order.jajay is the 3/23/2019 Gave Verizon the second chance still cant get it right very upset with them I can't stand how you guys are treating me Terrible stay away from Verizon read more

I wonder why this store have 3 stars even though Verizon itself has really good offers. I recently switched through a door to door rep, all good and smooth, even the call rep was great. The only thing is I'd have to pick up the sim at the store. And there you go. This store just ruined the overall experience. The only reasons people write reviews are when they get a really good experience or a terrible one. Unfortunately, for me, this store gave me the later. read more

This guy wearing glasses dirty blonde hair, was so busy talking to his girl co worker , he just pointed to us where ipads were. I asked him if he he was going to help me? I asked for pricing but he keeps on telling me to go to APPLE because it's cheaper. I told him that we were verizon customer and if he could look up our account, but he still insisted that APPLE was cheaper.he was right. It's time to leave verizon . 5 Iphones and two ipads with Data. I guess they have so many customers that they don't want our business anymore. 9 years with Verizon smh read more

Poor customer service. The manager was also useless when asked to compensate us for the waste of time.

Went in to see if they had an iPhone camera screen, which they did. Although they were training new staff (Angel), Xavier, Michael and Inova were great help. They even removed the old screen and installed the new one for me. Working retail can be a difficult and thankless job. Being nice seems to escape many people in people-facing jobs but I can say without reservation today, all the folks I interacted with were friendly, professional and fun. Thanks a lot crew! read more

If I could give less than one star I would. If you are considering joining Verizon, run. I switched from google fi in October and my phone messaging has never worked properly. I called tech support and they investigated the issue and said the issue was indeed caused in the port over to Verizon. I asked for a new phone after the troubleshooting they suggested did not correct the issue. Instead of doing that, they sent me a refurbished phone, which is not what I am paying for. I have spent over 10 hours on the phone with customer service and all they do is transfer me from department to department. I literally just want what I am paying for and have received the worst customer service I have ever received from a service I am paying top dollar for. read more

Jesse assisted me, I was in a hurry to make an appointment & he took initiative and assisted me with everything I had needed & more. I am satisfied with the service & genuinely appreciate him going out of his way like he did. read more

Terrible customer services, only they walk around doing nothing mostly man anger is lazy as hell and slow. Always confusion and long waits . There machine they work never work.. they have stuff in stock read more

This is the most horrific, non customer service oriented business I have ever seen!! I recently went to this store to get a phone for my father who is elderly. It was a cold and windy day and we were not allowed to come into the store because they were too busy. I looked into the windows of the store and did not see one customer. We were told to make an appointment and something may be open on Wednesday or we could shop online. We were never allowed in. I'd give up phone service if this was the only place to go. read more

Bought an iPhone 11...total around $900. Asked the guy to set it up for me. "We don't do that. You can look it up online or take it to the Apple Store." The reason why I bought it from Verizon was because I did not want to have to go to the Apple Store.! Also, absolutely zero instructions on how to use the phone. Walked out to the parking lot. My old phone didn't work. Back into the store. "Oh, I guess they activated the new phone. Bring it back in and I will swap out the SIM cards. Well, he put the new SIM card in the old phone but he did not put the old one in the new phone. Who knows where it is. Managed to get the new phone set up but now will be driving to a DIFFERENT Verizon store to get my contacts uploaded. I realize that he was not happy that I did not purchase the "discounted" accessory bundle (Got more for $45 on Amazon than what I would have would have paid $100 at your store) and I am saving 50% by going prepaid, but it is a pretty bad way to do business. In hindsight, the last phone I got from your store, I had the same crappy customer service. When another cell provider has the same coverage as you do, we will be taking our business elsewhere. Sadly, for now, we have to keep our account with you. read more

The store the service was awesome I had a bad experience at the store on Lake Mead and rainbow the manager went above and beyond to help me and put a new Sim card in my phone and I was on my way read more

Came in at 6:23 to get my phone upgraded, store closes at 7 manager with facial piercing (dermal) was very rude didn't want to help, told me I needed an appointment meanwhile wasn't assisting any other customer. read more

Customer for 19 years and upon deciding to delete a second line and transferring to a more affordable carrier for the second line it took 5 attempts to obtain accurate information needed to be successful. Verizon did not provide the six digit transfer number until I had to demand it and explain the urgency ( the phone # attempting to transfer is for a heart patient that uses it strictly for healthcare emergencies). Then Verizon apologizes and texts me the accurate 6 digit number. It was accurate and they did apologize in which I asked them why did they do this to a valued customer of 19 years? No reply from then other than wishing me a nice day. Well, now I will have a nice day as this is resolved and will think about switching to a different carrier and recommend to friends & family that have had similar disappointments with Verizon. read more

I've been a Verizon customer for years and this is my last try at going through this store for anything. The employees are never anything less than rude, and seem to be actively trying to not help you. Avoid this location like the plague. read more

I lost my phone and was desperate to have it replaced immediately. Verizon agents, Kinse and Jesse were there for me. Jesse made sure that I had my phone up and running. read more

I have been in customer service for over 20 years and when I walked into this store with a problem, there was a young woman named Crystal who helped us, I was blown away by her patience, knowledge of the product, and all around customer service. This is a tremendously bright young woman who had a tough group to deal with, she did it with grace & patience and was able to fix the problem. This company is very lucky to have a representative like this, because of her Verizon still has a customer that was ready to go to another carrier!! read more

The manager Krystal is great & the only person I'd recommended dealing with!

This store sucks Manager is very rude. Would not recommend coming here or using verizon.

So excited that Verizon opened a corporate store so close to where I work! The store is very open and laid out nicely ensuring you aren't elbow to elbow fighting your way to the merchandise like in other stores. I interacted with a few different employees and was impresses with all of them. Vernon C. Does deserve a special mentioned as he assisted me with a company cell phone and my companies horrible policies on transferring data to a new phone. For the management staff: Vernon deserves a raise/promotion we put him through torture and he kept his composure and professionalism the entire time. I will definitely be back the next time one of my employees damages their phone! read more

I stopped in for some technical support and advice for a new phone. Couldn't have asked for a better rep. Thank you, Kris Chisolm.