I had to wait for a little bit - that was nothing because they immediately acknowledged me & said they'd be with me in a bit (they were helping others). Then I had DANIEL H happily welcome me and so patiently helped me. I only came in to turn in a "WiFi tower" then he asked if I was interested in upgrading my phone - I ended up getting a new phone & iPad!! He is AWESOME! So helpful patient and took his time to kindly help me get set up, explained things to me to make sure I understood the "new" plan/upgrades. He helped me look over my current plan & how I can save money - great value with all my upgrades! When I came back to trade-in the iPad, he happily came in on his day off to assist me & help make sure I was taken care of to get properly set up! Talk about going beyond to make a customer happy - he's the first time I've had such exceptional customer service from Verizon! I wish there were more Daniel's in this world. THANK YOU, DANIEL! NOT ONLY DID YOU MAKE A CUSTOMER VERY HAPPY BUT YOU NOW HAVE A NEW FRIEND! read more

I've been in here 3 separate times, and the employees here are top notch every time. I activated a phone and ordered an iPad. Because it's a busy store and I haven't had an appointment, every time I'm waiting, I've seen them be so personal with so many older people, and explain the fine print to them so well. I believe I was helped by the store's manager (a woman with short hair) and the only two guys there with facial hair. Each time they multi task efficiently and clearly value your time as much as there's. All three times, after the wait, the help was extremely fast. Shoutout the guy who ordered me my iPad and the other guy who activated it. They were fast and had haste all 3 times. Also do your research before you go in. They will be able to help and explain to you, but ask chat gpt what each plan means and tell it your exact use case. P.s If you're here in the reviews to complain, I understand complaints about Verizon as a massive company, but these employees are spread thin and it's not their fault. read more

My husband and I stopped into the location at Downtown Summerlin. We had decided to add another device to our plan. We were greeted promptly and were led to a sales person named Taryn. She was very helpful and knowledgeable on the product we were in for. She did not give off the feel of "I just want a sale". She was genuine and eager to meet our needs. We still need to go back and get some accessories and I will definitely be going to her!! So if you're in the area and need to stop by this location, ask for her!! read more

DO NOT GO TO THIS STORE the employee TARYN G completed scammed me told me i was paying for taxes and never sent me an itemized receipt. I just called verizon (because the store does not have a direct line for me to speak to a manager) and they sent me a receipt which showed me signed me up for TWO SERVICES that I did not ask for totaling $127 !!!! read more

Have been here twice and Taryn helped me both times. She was very knowledgeable, patient and very easy to communicate with. A great experience and I will definitely go back anytime I need assistance. read more

This store clearly has bad management as evidenced by the lack of staffing you may experience - the day I went to get a new phone there was 1 person working, manager on PTO, other employee called in sick. The lack of management extends to the sales techniques used including, in my case, promising a great product with over $200 of replacement coverage included, only to have the product fail in under 90 days and the actual replacement process to included out of pocket expenses for shipping of $12.95. Good employees are hard to find, but you will find some at this store. Unfortunately the ethics and integrity of Verizon, Victra Verizon and the management will almost always disappoint, waste a lot of your time in store and out, and cost more than many other options. Shame on you Verizon. read more

Disgusting service by the two employees and the managers are to blame. Two people walked in behind me and they got helped first. When I asked if there was a system for helping people in order he raised his voice at me. Basically it's a free-for-all and if somebody's friend or acquaintance comes in they will receive service ahead of time because there is no system of signing in and being helped just like every other store does. And service with an attitude. Wow. Shame on the managers. And the district managers. I will cancel my service with them. And move to another provider. Shameful. read more

Miguel helped me troubleshoot my location services. I downloaded a new IOS update that messed up my location. He was able to fix it within 3 minutes. He also looked at the plan my family was on and found a way to give us the same exact coverage on a newer plan that wasn't charging surcharges so we end up saving money. I didn't have an appointment but only waited 5-10 minutes to be helped. Very good experience! read more

The manager in Verizon Lavender Hills, Downtown Summerlin "Taryn" doesn't have enough patience with the customers. She doesn't know how to manage the store if there's already a lot of customers in the store because she got pressured right away. Good thing, "Daniel" is there to help us and have a lot of patience with us. He answers every question we have and did the service extraordinary. He goes above and beyond. read more

Taryn gave some of the best help no joke I've ever experienced in my life. Extremely friendly, knowledgeable, and striving to go above and beyond to assist. I got the perfect case, had liquid glass screen protector professionally applied, and other help with adding other desired deals to my account. Extremely happy and thankful. read more

Taryn was magnificent...she spent a good hour with me explaining all the functionality of my new phone and she was very personable. What a great experience!! read more

Taryn and Daniel were so helpful in situating our family's account. They went beyond our expectations and were so nice to us the whole time. Taryn stayed past her scheduled hours to finish setting up a phone which clearly showed us how much she cared. Thank u :) read more

Amazing service from Jory and Ace. Ace even stayed past the time he was supposed to stay/hours of store to help make sure not only me, but another guest were taken care of. Definitely should be recognized read more

I came in with an issue that the AI bots and over-the-phone support were unable to solve. I was provided excellent service and support. Not only was my problem solved, but the person who helped me was also able to lower my monthly bill. I believe his name was Miguel. Thank you, again! read more

I went in for a new phone and got amazing customer service from Taryn! Happy with the way everything was explained !

Waked in here to buy a iPhone case. The sign said to wait by the front door for assistance... so I did. During my 10 minute wait no one even acknowledged me with a simple hello let alone a we'll be with you shortly. I decided to proceed into the store and look for a case myself. I was sure someone would say something to me then. Nope, I was still ignored. It slowly dawned on me that I must be invisible. At this point I left the store excited to go have fun with my new super power. read more

Beware. This is an authorized retailer of verizon. They have different policies than any verizon store. Like their return policy. They are a 13 day return policy. Not 14 like they say. They also like to upsell anyway they can. When you say you don't need anything they push until you buy more. If you know what you want and know you'll keep it this place is for you. But they don't have package deals like they state. The workers are super nice though and very helpful of you don't know technology. read more

Daniel was great! Helped us set up four new phones and was attentive to all our needs. Trade-in is always a long and tedious process, but he was very professional throughout. Made it super easy and we're excited to come back Verizon next time we need an upgrade. Thanks! read more

Peter and Skye have been a big help the last two times I have been in this store. Having returned from living overseas, and not having a US cell phone number for five years, Peter helped me through the laborious process of creating a new phone number/account in my name. He also helped by educating me on the new options these days for Home Wi-Fi. I went with the Verizon 5G home Wi-Fi plan... as well as setting up two new cell phone accounts with Verizon. The last time I went in this store was to get a new iPhone as my 6S was getting a little dated. Once again Peter and Skye assisted me throughout the entire process of moving everything from one phone to the other as well as setting me up with an iD.Me account. Having been in this Verizon store twice I will say that all employees worked well together by sharing knowledge/information when working with me. All employees just want the customer to have a good experience with a good product. Good Team work. Thanks! read more

I just bought an iPhone at this location. Doug and the other staff members were super helpful through the whole process. They were very patient with me and did not rush me at all. Everything was explained clearly including my monthly payment and new bill. They gave me good advice and I would highly recommend them for professionalism and friendliness. read more

Brandon was an incredible help with paring my new series 7 Apple Watch to my plan. He was extremely patient in the process, and also helped me save $10 on my entire current plan by adding coverage to all the appliances in my house with insurance! Thank you, Brandon! read more

This Verizon store is the best!! Dan was absolutely amazing, extremely helpful and very friendly! I've tried for months to get help from Verizon or one of their corporate stores in the store, helped me out in just a few minutes and upgraded my phone. Verizon customer service should take lessons from this stores team!!! read more

Do not switch to Verizon. They do not honor the trade in credit once you sign and give them your phones. They do not honor their promotion of switching and getting $200 per line on a gift card either. I came into this store in June and I have been battling every month with them for hours at a time. I am at a loss. They don't honor what you sign or care. read more

Thank you so much!!!!! Best customer service ... these guys helped me quickly and efficiently! Put my glass protective screen on like it was nuthin' - I can see my screen again! THANK YOU MICHAEL!!! Eh yo btw - I love long long long long whiney reviews ragging on businesses... you actin' like you respect quick effective service..but got time for days to leave the longest most dramatic career-squashing reviews!!?? That's hilarious, don't believe the hype consider the source yelp can give people a lot of righteousness they DON'T deserve. Jus cuz you're a customer don't mean you can outright be a dick. read more

I was getting a new phone and Jessica was A DELIGHT. Super helpful, super patient, & helped me with everything I needed. 10/10 service!! Thanks Jessica! read more

DO NOT USE THIS VERIZON STORE!!! I just want to tell everybody never to go to the Summerlin downtown mall to a place called VICTRA which is a VERIZON business because they will mislead you, lie to you, misrepresent facts, not tell you about added fees and then they will not reimburse you if you have to bring something back.They will say it's a re-stocking fee for $35 so this place is a big rip-off!!! Do not ....do not ever go to VICTRA/VERIZON store at the Summerlin downtown mall. BIGGEST LIARS AND THEIVES!!! read more

Skye,, the customer service representative that took care of me was very knowledgeable, helpful and very patient with me. I had a great experience with the whole staff and I highly recommend this store. I got my new phone and I'm very happy with it, got everything I needed. Thank you so much Skye for your patience and kindness! read more

I came into the store today to be dropped off my dads Verizon plan and put onto my boyfriends. My boyfriend and I went to a different location first that had good reviews, but the person who assisted us at that location (he opened the store) gave us a hard time and was going to make us call into Verizon customer service ourselves. It sounded like he either didn't want to take the time to help us or didn't know how. Either way, that's really not what we would expect from the store opener. So we went to this location, hoping that we'd get better service in downtown summerlin, even though the store had a low rating. The service we received at this location was great. Skye was very knowledgeable about Verizon's processes as far as switching lines, and was able to answer our questions with confidence and ease. She was friendly and helpful, and very accommodating to us. She also was assisting other customers at the same time and she being equally attentive to all of us. We left very satisfied with our experience and we both ended up with brand new iPhone 11 pros! Thank you so much Skye for all your help. My dad has been a customer of Verizon's for 25 years and I will continue to be a customer of Verizon's as long as I am able to get the same quality of service I experienced today, in the future. read more

These are the guys you go see for your Verizon needs. Wife and I were in 4/5 diff times while transferring lines/upgrading phones and these guys were on point. Super nice, very helpful! A++ read more

Charles is incredible. highly recommend working with this guy if you need to get anything done phone related. Great communicator and patients when helping upgrade and create multiple business line. Ask for him for a stress free transaction! read more

Peter was so helpful and patient. Answered all of our questions thoroughly. Would definitely recommend visiting him for your needs at this location. read more

First of all you need to ask for Charles, incredible customer service and he helped me get great phones at a great price. Very happy I switched!! read more

Sky has been very helpful since signing up as a new customer with Verizon. She has been very patient and informative with all my questions and concerns from exchanging phones, upgrading phones, to setting up my new phone services. She's easy to get along with and very friendly. My husband and I really appreciate her very caring and awesome customer services that has provided us. If you ever need any services for your phone or other devices I highly recommend her. read more

I usually don't leave a review partially because I think yelp is a pretty lousy medium. Charles and the crew over at this Verizon location went way above and beyond and helped me and my family get connected with great service for the lowest price. I would highly recommend him. He was reliable, unlike most cellular shops. Returned messages made it so easy. Seriously classy people. read more

Clay was outstanding and went above and beyond to help me with my new iPhone 11 max pro, 11 pro and new iPad. Amazing service and after service. Get the screen protectors. Ask for Clay. read more

Hmmm, I don't know what's the deal with all the bad reviews. I was straight to the point when they started throwing deals and numbers at me. I came in to get a phone for my husband. An actual Verizon store told me my husband would get a text message. So I walked out because I wanted it to be a surprise. I head to Downtown Summerlin to do some shopping, saw this store and decided to ask again. These guys made it work to where my husbands line was off for a couple minutes so he wouldn't get a text about the upgrade. That's all I cared about. I wanted him to open his gift on Christmas Day and be surprised. They are doing their job. Their job is to get you, the consumer, to buy more. Doug and Taylor were great with me. I asked Taylor to slow down with the numbers so I could see what I was getting myself into if I did buy the iPad on top of the phone. Lol He told me my first bill would be a little higher. I checked my account, looked through everything and yes, my next bill will be higher but after that it's exactly what he said it'd be. Soooo, I had a great experience. I totally recommend them. No bs. read more

I had a very good experience with this store and the employee, Bradley. He was informative on the phone, helpful when I came in and made my upgrade a simple process. I've noticed some negative comments about instances where employees tried to "upsell" during the sale. As a business owner myself, I shake my head at this type of negative comment because there is absolutely nothing wrong with an employee suggesting something that is an upsell. That is the nature of business. It's very easy to just say, "No, thank you." and with the right questioning, all the policies, prices etc. can be determined upfront. read more

DO NOT USE THIS VERIZON STORE!!! Go to an actual Verizon store instead! I have to agree with Vince and all the other one-star reviewers based on my experience as well. 1) We went in on a Friday, purchased couple items, one was a tablet and it was not disclosed to us on how it worked (i.e. the data plan you have to get with it) until we activate it and we wanted to return the tablet after we found out all the strings that attached to it, they wanted to charge us a restocking fee even though we were still in the store, so we ended up keeping it even though it was not disclosed to us at the time of purchase. 2) One of the phone we got that day, they lost the phone number during the transfer, so we had to wait 3 hours at the store while they figure this all out. Eventually was sorted out. 3) The sales guy placed an order for my phone because they didn't have it in stock, told me it would be in in 2 days. I've tried to call the store, which just directs you to an Verizon operator, which told me that store did not exist in their system (ummm red flag!) Finally they were able to get hold of the store and they told me, it will be in the next day (Wed). So I went to the store on Wed because I didn't get a call yet about my phone, the said the order is not in yet, it should be here the next day, told me to wait for their call. And on Friday, still no call. So I called Verizon again. They told me there's no order for my phone. At this point, I am beyond pissed because I was told the phone would be here in 2 days, and it's been a week. I just went to the actual Verizon store and try to resolve this situation with their business rep. She told me it was a business account so we wouldn't of gotten charged the restocking fee for the tablet if we changed our mind right there and then, and the other store didn't tell us that. It's been two weeks, still no word on my phone from that store, forget it, I got my phone from the actual store instead. So we felt cheated and pressured into getting something we did not want. Hours wasted and lied to about everything. You wouldn't know from looking at their store sign that it's not an "authorized retailer" but they are. Getting hold of anyone from that store is impossible, getting a correct answer is impossible! read more

Don't buy here! If I could give negative stars I would do that. The employees sell you the world with NO follow through. I was on the phone with customer service at least 7 times trying to get someone to fix what the rep messed up. After phone calls, speaking with the district manager, AND his manager I still got nothing accomplished. I finally was given credits that were due when I asked to cancel my account. If the reps don't know the answer, they make it up. So frustrating... read more

I don't know how any unsuspecting customer would differentiate their (Victra's) business and a corporate Verizon office, other than when the customer sees Victra's add-on fees (that Verizon corporate does not charge) on their bill. On 11/2/18, I upgraded a phone and added a line (using an old phone for the new line). I was charged $19.99 twice, for setup of the new line and upgrade, although the rep, Anthony, did nothing to set up the upgraded line, as well as $29.99 for "redux single line membership" (whatever that is). I called 11/5 and talked to Anthony who assured me he'd post a credit to my account for one of the setup fees, as well as the $29.99 fee that I did not authorize, but here we are nearly two months later and no credit. I would not recommend this place whatsoever and would suggest finding a Verizon corporate location. read more