Don't waste your time. Been a Verizon customer for almost 2 decades, but that doesn't matter to the staff there. The staff today clearly did not take my concerns of being sold an awful phone and bad service serious, as I was brushed aside. For a loyal customer of so long, that's HORRENDOUS! Calling customer service now. Ready to quit Verizon after this. Do not waste your time. At all. Try T-Mobile instead. read more

I had a very disappointing experience at this Verizon store. I returned a WiFi box within the allowed return period. The store manager initially told me I could return it within a month and accepted $27 in cash. When I came back within two weeks to return the equipment, I was told to come back the next day because they were busy. When I returned, instead of refunding my $27, I was told I needed to pay an additional $50, which was never mentioned before. After I questioned this, they asked me to come back again when the manager was available. When I returned again, the manager said they couldn't refund me because they "didn't have cash" and told me to bring my card. Instead of issuing a refund, they charged my card another $22 without properly explaining why. I spent over an hour at the store across multiple visits, received inconsistent information, and was ignored while waiting. In the end, I left without a refund because it was not worth continuing to waste my time. This experience shows a serious lack of communication, accountability, and basic customer service -- especially from management. Very disappointed. read more

Kaylei was a huge help. She fixed the problem that we we're having, got our money credited back to us, sold us a new phone, (I never thought I'd be interested in a Google Pixel phone.) with all of the accessories, and convinced us to get their home Internet again since it is now in our new location. She went above and beyond for us, and gave us excellent customer service. Thank you Kaylei ***** read more

Went here with my mother who wanted to get a new phone. Kaylie was amazing. She took us right away and helped my mom with her problem with her old phone that Apple couldn't figure out. We decided to get a new phone anyway. While we were there for almost two hours (which stinks) we know everything was done correctly. We like going here for the convenience but now the employees are our main reason. read more

This Verizon branch is amazing! In particular, Tre was awesome. We brought in all of our issues and he made sure we walked out with what we wanted. They had the phones we wanted in stock, even after launch day. And Tre was also very transparent about what fees we were paying and overall just very kind and patient. I definitely recommend this branch. They know what they're doing! read more

One of the worst experiences of service. They were not busy when I entered the store, I was the only customer when I walked in on a Wednesday afternoon. That should've been an indication. I was there for three hours. Still having issues and this is with a new phone and whatever sim card I was provided with. read more

Update: Kaylee, Donte, and Angel fixed the issues and made things right. Thank you. I'm very frustrated because I came into this location and everyone was nice. However I purchased a new phone with the help of Aj and all my stuff was screwed up as far as my phone plans and new line that was added at a promo that was not properly assigned to the devices. Instead I had 2 lines on one device and perks that were once included were being offered at a cost. Nothing was offered for the inconvenience. read more

My niece and I recently switched over to Verizon from another carrier. The whole experience was a total nightmare, with the exception of my visit to the Victra Verizon store at 9770 w Flamingo Las vegas NV. Being that we were getting our lines at a reasonable price it had to be done over the phone with an agent, so we were told. We switched 6 lines to Verizon and the agent processing the order put in temporary IMEI numbers. Because of this 3 of the 6 lines would not work. I went to this location and Taryn was awesome. She really knows her job and does it well. I previously went to the corporate store in Boca Park and Serena said she could not help me and that I had to wait another 24 hours and maybe it would be fixed by then. Mind you I was without phone service for 2 days. Taryn was able to see that all the IMEI numbers were wrong on the phones and that was the reason they were not working. I can't thank her enough. Thank you Taryn, from Susan. read more

The Spanish lady here tried to find a issue instead of actually finding a solution to my needs I came here to add a line not to be interrogated after 1 hour I just left i would try another location. read more

Worse store long wait bad services horrible don't care about the customers take long time for simple request

I am writing because I visited this store and waited for 45 minutes just told be told I couldn't be helped and to go to a corporate store. No problem, my mistake but the one person working couldn't step away for a minute to ask how I could be helped. Instead I waited 45 mins to be told that. The representative could have kindly excused themself to ask me a simple question while helping other guests. read more

I needed to get a new SIM card for my phone. Justin was very nice and professional. He helped me out right away and quickly fixed my problem. read more

Biron is the best!! Helped me out with adding 2 new lines, new phone for the kids, and only 20.00 increase on my bill!! The G.O.A.T. For real!!! read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

Went here today to help get my son's phone fixed regarding a Sim card issue, after I walked in about five or six people walked in after me .. there was only one employee working, Jenelle. She greeted every single customer that walked in and told them that she would be right with them. After getting nowhere with a Verizon customer service tech support person on the phone, we ended up just upgrading his phone to the new iPhone 14. She was super helpful, went out of her way and explained everything in detail. I will definitely be going back to this location and dealing with that one employee based on my experience today. read more

We just got the best service from Angel, he made something happen that typically would not have happened, but his perseverance of finding the proper equipment we needed was completed in a couple hours. Highly recommend the store. Especially Angel. read more

I Upgraded one of my lines & I also purchase 3 more devices. One device was defective & when I came in to exchange it, Dallas had terrible customer service skills. There was an obvious issue with the device but Dallas insisted, it was just me not understanding how the device works. He also started speaking bad about his coworkers. That is so unprofessional! I had no choice but to return the next day speak to a manager who resolved my issue within a matter of 5 mins. Dallas should have done this the 1st place, instead of making me return to speak to somebody who was more competent. Please hire people with better customer service skills. read more

I don't know what's going on here but there was ONE employee working. We had to wait 45 minutes to be seen and was never acknowledged before hand. Two people walked out due to the frustration. Such a terrible experience! read more

Cannot recommend more! Never a long wait, if any at all. Ran into issues trying to redeem a promotion and Byron went above and beyond to help us out. Great location/give the dude a raise! read more

We went in for a cell phone issue, there was one employee helping one female. He never greeted us, never looked at us. He never acknowledged us. We walked around, I walked in front of him. I did not interrupt his talking. He never looked at me. We walked around for about 15 minutes. On a Sunday afternoon, I would think you could get some service. We left. read more

Jordan is the man to go to!!!!! Very knowledgeable, professional, and takes care of business. Been a regular here since December 2015 because Jordan is consistent with great customer service and always recommends what's best for my needs. I recommend everyone to come here to update your contract with Jordan. read more

Joseph is the Store Manager and he is so awesome yo work with. He gave me great help and customer service. He made my upgrade transition very pleasant. I will refer my friends to his store! Thank you! read more

For a company that specializes in communication they fail miserably at it. Please go to this store, you will find out that it is closed. Still active on all of the maps and when you call they still claim to be in that location but you show up and the verizon store is gone. I dont even have a verizon account but I never will based on how they handle communications. Additionally I found out that they have moved to a brand new building across the 215. I go there and access to the building is stupid. You can only access in one direction, no turn lanes or anything to get you in from across the street. Also don't try to bring a business check in to pay bills. They are not competent enough to take them. That is too hard of a task for a verizon store to take payment by business check. read more

Do not go near closing. It is not the employees fault but this poor guy was alone dealing with my issue and an irate customer.

Switched to a Verizon family plan, added a new phone and purchased another phone. Assistant Store Manager Alexis really knew here stuff about plans and transferring data from our old phones. She was extremely helpful and friendly. Thanks again! read more

The experience of going into the store to get a SIM card for your new unlocked phone that you recently purchased compared to going there after you've broken your screen by accident is a completely different one. Originally, my first visit, I was super stoked to get this new phone serviced. Compared to this visit - it was a R.I.P (rest in peace) moment and I was just looking for some answers to what happens next. How can I get a replacement phone? How long will it take? Will it cost anything since I have insurance? Those type of questions... With that being said, I have to say the discrepancy in customer service from my first visit compared to the 2nd time around...calls for an updated review. Overall, I would give my 1st exp w/ Jordan a 5 stars and this time was 1-2 stars with Robert. My 2nd trip here left me borderline w/ road rage because of how frustrated I was. I entered the store with my broken phone and everything I thought I would need to file a claim/get a new phone. I wasn't the only person in the store this time as there was one employee helping a grandmother with her tablet. Anyway, I was waiting around for a man named Robert who was either helping someone else or rounding up a conversation with a man who seemed to be close to him. I was hoping for the same type of conversation or ending to the conversation when I left. He seemed like a great guy and I'm sure he is. I explained to Robert I had dropped my phone face down and the screen had broken while I was playing Pokémon: Go. He told me to come over to his area where he was already logged in and proceeded to dial a number which ends up being Asurion (a 3rd party company that handles insurance claims for broken phones across multiple carriers). OK, I get it. Verizon's policy isn't to handle claims personally, which is unfortunate because it would be great to know I don't have to deal with a 3rd party company. Especially when you're at the store in person. This wasn't a problem for me. However, I felt pretty abandoned by Robert because we both knew I would be on hold for a while (15 minutes) and I had a few questions about policies and what potentially my options were. Even if he couldn't answer my questions, it would be nice to have at least an "I don't know." Instead, he looked at his personal or work cell phone and went towards the back without really giving a reason of why he would "be right back." Five minutes later, an elderly lady entered the store and wasn't greeted by the gentleman still helping the other lady with the tablet. She immediately came to me and asked if she could pay her bill. I laughed and put my shoulders up and then pointed to the man sitting down. She had to get his attention again and ask the question about her bill. At this point, I felt I was working there because it took a few minutes later for Robert to come from the back. After this, I was pretty uncomfortable sitting on hold (in a store) while the lady trying to pay her bill and myself are shoulder to shoulder. Fortunately, we shared a few laughs and she mentioned how ridiculous it was to be on hold, in person, at the store. However, I have to think that Robert should have multi-tasked a little better and logged in away from where I was on hold or at least started me off on the other area (which may have been in use from the other guy). After being on hold for 15 minutes, someone from Asurion answered the phone and needed information from an address I lived in for 5 months about 5-6 years ago. I have moved 5 times since then. I couldn't provide that information without a computer or phone present to check my email to find that address. That was hard to take because now I've spent 30+ minutes out of my way - when I could have just done this online and not be here verbally vomiting on you all here on Yelp. I'm giving this 3 stars because Jordan was awesome the 1st time I came here and Robert walked the elderly lady to her car - which was sweet. However, I had the problem with the following which I'm docking 3 stars. 1: Verizon/Go Wireless should just immediately tell their customers to file their claims online unless they look completely computer illiterate. 2: Lack of multi-tasking and there were only 3 customers within a 30 minute span. I can't imagine myself wanting to go here when there is an even worse ratio. 3: Inconsistentcy in customer service - I left without even saying bye or being asked why I was leaving. To me, that is a horrible time...and one I really don't look forward to doing again. 4: I'm trying to file my claim online and my exact phone isn't listed which really worries me. At this point, I feel much safer just paying my friend who can fix the screen. read more

Hello there, to whole this may concern. My name is Samantha and on New Years I walked into Verizon with a horrible situation I had with sprint. Tim was able to help me out with the special of buy 1 get 1 free for the I phone 11. He was so patient and a great help setting up my daughters first I phone account and getting me enrolled with Verizon. He made mine and my daughters new year ! Thanks Tim ! read more

Devon has the best customer service, extremely patient with all of his customers and just brings a warm and friendly vibe to the store :)

I love this store go wireless on w flamingo and 215 at las vegas store, I have gone there several times, each time Mr. Robert, Mr. Jared, and Mr. Biron each helped me, each time they did very execellent job, very good customer service, they are better than verizon owned stores, very very knowledgible, very good service, their corporate supervisor, or the ceo should give them rewards, thank you very much. read more

My husband recently got a new phone and we were having all kinds of trouble with entering new contacts, erasing messages, erasing call history, etc. I also have a new iPad that was never fully set-up so I was having trouble with that too. Byron, at Verizon, was very helpful and patient with me and all of my questions. We left the store feeling very satisfied. So often you go to places of business and the staff couldn't care less. Byron was very accommodating and we appreciated it. read more

Tim was so very helpful and fixed the problem I was having....the entire staff at this location is helpful and wonderful !!!

All staff was very friendly and helpful with all my phone problems. Always enjoying coming to this location they make everything fun and easy. read more

Was having phone reception issues so I stopped in to try and see if anyone could figure it out. Chelsea was great at trouble shooting the issue as she put in a new SIM card which resolved the issues I was having and on top of that she noticed my phone didn't have a protective screen and sold me on getting one. Highly recommend for anything phone related. read more

Jordan was so patient and helpful! I would highly recommend him. Dealing with problems with your phone can be really frustrating, but Jordan took the time to answer all our questions and help us out. read more

I was desperate to upgrade my phone, even though my eligibility would not apply for another day, and after being oddly rejected from another store, these guys were not only able to take care of me but they were so nice and knowledgeable. I would not only recommend this store to anyone and everyone, but from now on they are my "go-to-guys" for any/all of my cellular needs! read more

I hate to give this place 1 star based on 1 human being but I'm so irritated after walking out of this store. The person working the night shift this Tuesday is completely unhelpful and just lost some good business. I went in there to get a simple prepaid data plan for a tablet that we are testing for my company. First he tells me the owner would have to come in in order to do a prepaid account in my companies name, even though I am an authorized representative of the company, okay fine, maybe that's a rule they have (although it's ridiculous considering I just did the exact same thing at T-Mobile last week with no problem). Then he mentions "unless you already have a Verizon account and your an authorized user." "Great, we do have one, let's do it then." Then he goes "well you have to be an authorized user" in his condescending way, so I tell him I am the authorized user on the account and he finally (reluctantly) goes to look up the number. I give him the number connected to our account, he can't find it and tells me it's not a Verizon account, I told him I pay the bill for this account every month, I am 110% sure it is a Verizon account. He can't find it. After trying to log into the account online (which of course I couldn't remember the log in for because I have a million of them to remember) he stood there still trying to give off excuses of why he basically couldn't (or didn't want to) do anything. Finally I give in and say "okay so what if we just do it in my name, what do I need to do to set that up," he says he would need to run my ID and my SSN for a credit check in order to open a prepaid account. (Side note: If you don't know about prepaid accounts you might have fallen for his complete bullshit. Luckily I know all about them and even have a friend that works for Verizon in California so I know that the whole reason prepaid accounts exist is so you DONT have to run your SSN and credit and I am certainly not going to put a credit connected account in my name for my company, no matter how much I trust them.) I looked him right in the eye and said "no, you don't. You don't run credit or SSN for a prepaid account, that's why it's a prepaid account" and he tries to play it off like "well... I mean... Idk, I'm pretty sure we have to, blah blah blah..." At this point I just turned around and walked out because after the rest of his excuses, bullshit, and just all around unhelpfulness I didn't need to hear any more from this guy who, for whatever reason, didn't want to do any work tonight. Then on the way out he hollers at us to try the corporate store on Charleston and fort Apache, I guess they actually like to make money at that store. The funniest part about the whole ordeal is the reason my company is trying to test the Verizon network on this tablet is because we are looking to open a large account for a data plan with over 100 devices and if I can't even open one stupid prepaid account to test it out you can bet we probably won't be using Verizon. So congratulations Go Wireless, you have completely screwed Verizon out of a pretty good sum of money. read more

I've been coming to this location for 4 years. I will continue to keep coming. Michael, Rob, and Jordan make life easy for me. They take such good care of us that are technically challenged. I've purchased phones and tablets there and will continue to do so. They're the best. read more

Daniel was one of the most helpful and caring phone store reps I've dealt with. He made sure I understood everything about my new phone and even set up my Bluetooth. I will definitely return. read more

I am currently in the process of moving to Las Vegas, not familiar with the area, I found the closest Verizon Store on West Flamingo to help me with my IPhone. What a great experience! I was lucky enough to be helped by Rob C., he was so knowledgeable and patient, he had to explain how to solve my issues several times until I figured it out, I felt bad to take so much of his time, but he helped me with a smile. This is the quality of customer service that we all should attempt to achieve. Will definitedly return here to upgrade. Thanks again Rob! read more

Just wanted to write a quick little note about how great our experience was at this Verizon location. I have been to many before and do not always receive such great customer service as we had yesterday. Jordan helped us for a very long time getting a Verizon account set up for my friend and her son. He was so awesome at answering all of our questions as well as being patient with us. He really went above and beyond for us. I will definitely be going back to this location next time I have any questions! Thanks Jordan! read more

Samantha, Lacey, and rob are all amazing! The best customer service I have ever had when it comes to my phone and I've been with Verizon for years. They made getting a replacement phone so easy and made sure I was eligible for upgrades and discounts. The only place I will come for help. read more