My dad's phone is under my family account. He needed to upgrade, so we stopped by this location…read morethat was closest to us. The young lady who was the only agent in the store greeted us. She was very welcoming and friendly; patiently answered all our questions and gave us very helpful information about what we needed to know. We decided to upgrade to an iPhone 16 Pro which was offered to us in a very reasonable package. The agent helped us transfer all the data to the new iPhone and put on the screen protector and cover. We left the store very happy and fully satisfied.

I honestly love this place I am a great believer of leaving a great review when well deserved. I…read morecame in today opened a new line and Chris I believe was the gentleman that helped me was very knowledgeable. He answered all my questions and walked me through the process. I opened an account. And because of him I believe I will go to him in the future to open lines for my business.

I recently visited Verizon and had the pleasure of being assisted by Joseph. The experience was…read moreexcellent from start to finish. He was friendly, engaging, and made everything easy to understand. I upgraded to a new iPhone and also switched to Verizon internet, which has been a huge improvement over Cox. Joseph took the time to answer all my questions and made sure everything was set up smoothly. Highly recommend asking for Joseph if you're visiting this location!

Axel helped me out today. I was in and out very quickly. Straight to the point, just how I like it…read more Big store wide selections of phones and accessories. Thanks for this experience!

Reposting from my Google review. What a great team at this location and they are worth the extra…read moredrive. If I could give 10 stars I would. I was going to change phone services and had shopped around. I also talked to AT& T support and got great information and a rough wuote to upgrade my iphone. I highly reccoend doing this because it can save sone time when ypu go to a busy store. I also called the store Summerhill Lake Mead location the night before and spoke to Tim. He let me know the phones were out but I could come in snd order. He set ip my appointment and answered a few more questions. Nuvia and Brittany were amazing. Since Internet air is now available in my area they set me ip for that too. . I am so happy I can stay with AT& T thanks to them. I have been with AT& T over 20 years in CA and hated to hace to change internet here. Finally after 3 years I have everything bundled ip again. This is a hood location with good service. I had a previous review another location and they changed and service was sad. I won't ho back to that one. Anyway now I have to wait for everything to arrive and I am confident they will help me get set up. I might add they did all they could so I could get to another appointmet in time. It was a great day. Thanks Nuvia, and Brittany for great service, patience and smiles. I want to add to this review because I was in today to turn in my trade-in. Tim and Britney were working there and Tim helped me put a cover for my camera on. I have to add Davion and Britney for all they did in clearing my old phone for trade-in. I had left me changed password at home so it took longer because of Apple security reasons . They were so patient and Davion explained the paperwork thoroughly. I can't say enough about this crew. They have gone above and beyond with all my needs.. I am switching my internet once I receive the modem and I know Britney will make sure it's installed perfectly. I am just elated I am able to stay with AT&T thanks to this team. Buying a phone and any change is difficult and fills me with dread but they made the transition as smooth as possible. Thank you Summerhill AT& T team. Daisy (the comment below)was from another review but at this store. She was the one from this store that made things better until I could ipgrade later.

The service here was atrocious. After years with ATT we got the runaround on a new phone cost for…read moremy gf. That's ok we switched to T mobile today. Treat long term customers badly and lose the business.

Smooth customer service, great options, good pricing. Professionals!…read more New iPhone 17e!

Due to a technical error on my part our numbers were ported out and our cellular service was…read moreinterrupted. To correct this I had to go to the store this past Saturday. Gerica greeted us when we arrived and got us signed in. Gavin handled our situation like a pro. Danielle (manager) also assisted. Although I wasn't able to get my number back, I DID get 2 phone upgrades with multiple accessories with no out of pocket cost. On top of that, my monthly bill dropped by a few dollars. A fourth employee arrived during my visit. Didn't catch his name, but he was friendly as well. Store was clean. Music was good. Staff was helpful.

Well I have been going here for years and they always have helped. Today I found my screen saver…read morewas cracked. Liz the employee was extremely friendly and helpful. It is because of how employees treat you that I always return to this location. As far as ambiance it is clean and friendly. Need a store, this is the place.

Went to this location to get a new iPad for my job and the representative that I worked with…read morecompletely scammed and lied to me about my packages of what I was paying for saying I was getting a free iPad with a promotion only to find out that he switched out the plan at the last second wouldn't let me view the documents before signing then after it's done how to return everything to find out he scam talk to the manager manager, said he would fix it for me and then got my bill this next month. Nothing was fixed only so that the sales rep to keep his commission places as a scam.

ASHLEY. Wow. She was awesome. I recieved a monitor and it wasn't working, I was frustrated but…read moreashley helped me through the process with the most amazing customer service. She was quick, gave me options, and explained everything perfectly. I called customer service and they did nothing. Ashley fixed my issues in 10 mins. Also, the store has a huge selection. I changed my car radio, got everything I needed for office and everyone working there is very educated. Also, they price match!! Which is awesome.

Prob one of the better Best Buys I've been too…read more Came in looking for a tv and walked out with a tv and a ps5. Staff here are very attentive. Walked into the tv section and was immediately greeted by Cole. He was very helpful. I told him I was looking for a new tv for my place and he showed me a couple of options but ultimately decided on an open box Samsung s90d 77". At 1400 can't really beat that for an oled. TV is amazing. Only lost a star because I have to return the tv. Had some imprint on it. Will be going back but now deciding on the lg c5 since I have an lg soundbar from my previous tv or stick with a qd oled screen with the s90f. Gaming on these is crazy good. Big upgrade from previous. Will be back to process the return and get a newer one.

Working with Erik turned our 1 star review into 5 stars with his incredible customer service and…read morehelp with resolving our account creation issues. Back in October 2025, we transferred to Verizon from another carrier and traded in our phones during the account setup process. We were told to expect a specific amount for our devices and promotional gift cards for being new customers. (This all happened at a different Verizon location.) For some reason, there were issues with receiving the full compensation credit for our trade-in and our gift cards. The Verizon folks we were initially working with at the other location couldn't seem to track where the credit and gift cards went. It was at this point Erik took over our account and made it his mission to get us a resolution. From end of November to end of December 2025, he contacted customer service multiple times on our behalf to track down our missing credit balance. He proactively communicated the progress being made and consistently followed up with us to make sure we really got the credits and the promotional gift cards. While the initial signup was rocky, working with Erik re-instated our confidence in Verizon. He made sure we were heard and went above and beyond to ensure we were taken care of.

I'm reviewing this location because of Sergio. As soon as I walked in I was greeted by Sergio and…read moreready to assist. I was checking out different iPhones because I was thinking of upgrading. I asked him so many questions and he answered politely on each of them and gave me honest answers and not feeling forceful to upgrade. If you are looking to upgrade and go this location--ask for Sergio! The store is organized. Parking could be hectic due to location is next to Marshall's.

I came here for the first time and was actually impressed. The store was large, super clean,…read moreorganized, and there was no wait at all, so I was literally in and out. Customer service was great and everyone was helpful. Stopped by to get my daughter's screen protector replaced since it was cracked all over. One thing I've noticed lately is these newer screen protectors just don't seem to be made as durable as they used to be. It feels like you barely drop your phone once and suddenly there's a full spiderweb crack across it. I highly recommend getting the lifetime screen protector protection and paying the monthly fee because, at least for my family, it's definitely worth it. I'm in T-Mobile replacing screen protectors more often than I'd like to admit

Why do I even leave my house? Everything is available online…read moreand I have great cats, soft blankets, and snacks!! A T-Mobile retail employee at this store coerced David into purchasing a low-value (non functional) phone. They apparently accessed the account using the primary account holders PIN (my mom's law office) without permission to vague the purchase and misrepresented a paid-in-full device purchase as "service" in order to deny a return. He retained his existing number, so no new line was added despite their claim. This is a deceptive sales tactic designed to evade T-Mobile's own 14-day buyer's remorse policy. This isn't just shady -- it's textbook deceptive sales practice. They now say they will "make it right" but this doesn't change the fact that the employee saw an old guy who came in with a "factory unlocked phone" and told him unlocked phones couldn't be used and sold him a bottom level Samsung instead and is now claiming that David got the phone for free by adding a line (completely false... he didn't have that access.) 0/10 They offered to let him keep the phone and take 100 off the bill. We don't want the phone. We want this to never happen again. Scammy McScammerscam

EXTREMELY RUDE and not willing to help. I have been trying to order 2 watch phones for my kids…read more UPS has attempted multiples deliveries while I have not been home to sign amend accept the delivery. I opened a ticket with Verizon to set up a delivery time for after 4pm when someone will be available to sign for the delivery. The next day, UPS still attempted the delivery for when no one was home. I went into this location to hopefully find any help. The person on shift was unwilling to help. Me: I am trying to see if I can possibly just place a new order. Sales rep: no Me: Well is there any way to intercept or change the delivery time? Sales rep: no Me: so.... I have to just let it get it returned? Sales rep: yup Me: so.... UPS can't help me... and you can't help me? Sales rep: yup -_- The Sales rep acted like i was just wasting his time and he was more interested in waiting to clock out to go home.

Riley was a great help for me to get all my contacts onto my business app! Great service!! THANKYOU!read more

Sunset Case is located on the Las Vegas Strip at Grand Bazaar Shops…read more They have an amazing selection of phone case for iPhones, LG, and Samsung. There's even cute airpod case, which is so cool! The design style is very unique and some are glamorous, I love it!

Came in here with my lil fam just looking around. Another iPhone case is always nice! All the cases…read moreare out so you can hold them and see how they look on your hand. It was nice to not be followed around by staff and look at your own pace. Rebecca was such a nice, professional and patient lady! She helped my daughter pick out the perfect fidget spinner and boy my daughter was happy! Thank you so much Rebecca! Hope to be back soon and ask for Rebecca!