My dad's phone is under my family account. He needed to upgrade, so we stopped by this location…read morethat was closest to us. The young lady who was the only agent in the store greeted us. She was very welcoming and friendly; patiently answered all our questions and gave us very helpful information about what we needed to know. We decided to upgrade to an iPhone 16 Pro which was offered to us in a very reasonable package. The agent helped us transfer all the data to the new iPhone and put on the screen protector and cover. We left the store very happy and fully satisfied.

I honestly love this place I am a great believer of leaving a great review when well deserved. I…read morecame in today opened a new line and Chris I believe was the gentleman that helped me was very knowledgeable. He answered all my questions and walked me through the process. I opened an account. And because of him I believe I will go to him in the future to open lines for my business.

Axel helped me out today. I was in and out very quickly. Straight to the point, just how I like it…read more Big store wide selections of phones and accessories. Thanks for this experience!

I came into this store today prepared to buy either the Motorola Edge 2026 (128gb) or another phone…read morethat had (256 gb). My rep, Axel, tried upselling me perks and programs which I didn't want but I was patient because I know there is a script. I was very clear that I wanted the Edge, but was concerned about the memory limit and would consider something else at 256 or higher. Axel came back after an extend absence and showed me a sheet for the Pixel 10 which I noted was only 128gb and would cost me 14 dollars more per month after he told me it would be a savings from my current plan. I also told him that I was offered a better deal online which he claimed was only available online (I later confirmed with Verizon that it was available in store as well). I later purchased a 256 gb Pixel 10 XL for only $5.50 additional cost per month without having to trade in my existing phone. I am very glad I left the store without a purchase. It is rare that customer service talks me out of a sale, but Axel managed to do it.

The service here was atrocious. After years with ATT we got the runaround on a new phone cost for…read moremy gf. That's ok we switched to T mobile today. Treat long term customers badly and lose the business.

Angel T. needs to go through Customer Service training. He cannot assume everyone that walks…read morethrough the door knows what changes AT&T go through. He needs to learn how to speak to customers in a professional manner. We do not have AT&T personally, and we only came because our work phone is through AT&T. His tone and demeanor was so unprofessional. We went to another store in Henderson to clarify the information and changes and they were very nice, helpful, and professional with their explanation.

Smooth customer service, great options, good pricing. Professionals!…read more New iPhone 17e!

I have to say 10 out of 10 for the service I was provided today. Amazing customer service from…read moreNatalie g and her manager. I can't remember his name, but I think it started with a Z. I will be using this location for any in-store business going further. Kudos to whoever's in charge of this place.

Excellent customer service always, especially when I'm struggling with my bill, they're always…read morewilling & ready to help you.

The first associate was rude it just made the first contact with a customer unpleasant…read more Why are you here ? ??? He asked Instead of I can help that!!! The next associate Reed was great help me with my issue solved them. If I would dealt with him first, I would walk away happily but just the other guy made the experience horrible. Good job to Reed.

ASHLEY. Wow. She was awesome. I recieved a monitor and it wasn't working, I was frustrated but…read moreashley helped me through the process with the most amazing customer service. She was quick, gave me options, and explained everything perfectly. I called customer service and they did nothing. Ashley fixed my issues in 10 mins. Also, the store has a huge selection. I changed my car radio, got everything I needed for office and everyone working there is very educated. Also, they price match!! Which is awesome.

I went in to purchase some tcg product. Which they did have on the floor in an opened box. When I…read morestarted to look inside one of the employees said it wasn't for sale and I would have to come back tomorrow to purchase it. Why would a store have product they don't want to sell? Why would they try and force me to make a return visit when I could just purchase it right then. I have a Best Buy reward credit card and membership. I will be canceling both. I was flabbergasted that a store wouldn't want to sell me something it had. It's too bad..

Working with Erik turned our 1 star review into 5 stars with his incredible customer service and…read morehelp with resolving our account creation issues. Back in October 2025, we transferred to Verizon from another carrier and traded in our phones during the account setup process. We were told to expect a specific amount for our devices and promotional gift cards for being new customers. (This all happened at a different Verizon location.) For some reason, there were issues with receiving the full compensation credit for our trade-in and our gift cards. The Verizon folks we were initially working with at the other location couldn't seem to track where the credit and gift cards went. It was at this point Erik took over our account and made it his mission to get us a resolution. From end of November to end of December 2025, he contacted customer service multiple times on our behalf to track down our missing credit balance. He proactively communicated the progress being made and consistently followed up with us to make sure we really got the credits and the promotional gift cards. While the initial signup was rocky, working with Erik re-instated our confidence in Verizon. He made sure we were heard and went above and beyond to ensure we were taken care of.

I'm reviewing this location because of Sergio. As soon as I walked in I was greeted by Sergio and…read moreready to assist. I was checking out different iPhones because I was thinking of upgrading. I asked him so many questions and he answered politely on each of them and gave me honest answers and not feeling forceful to upgrade. If you are looking to upgrade and go this location--ask for Sergio! The store is organized. Parking could be hectic due to location is next to Marshall's.

I came here for the first time and was actually impressed. The store was large, super clean,…read moreorganized, and there was no wait at all, so I was literally in and out. Customer service was great and everyone was helpful. Stopped by to get my daughter's screen protector replaced since it was cracked all over. One thing I've noticed lately is these newer screen protectors just don't seem to be made as durable as they used to be. It feels like you barely drop your phone once and suddenly there's a full spiderweb crack across it. I highly recommend getting the lifetime screen protector protection and paying the monthly fee because, at least for my family, it's definitely worth it. I'm in T-Mobile replacing screen protectors more often than I'd like to admit

Why do I even leave my house? Everything is available online…read moreand I have great cats, soft blankets, and snacks!! A T-Mobile retail employee at this store coerced David into purchasing a low-value (non functional) phone. They apparently accessed the account using the primary account holders PIN (my mom's law office) without permission to vague the purchase and misrepresented a paid-in-full device purchase as "service" in order to deny a return. He retained his existing number, so no new line was added despite their claim. This is a deceptive sales tactic designed to evade T-Mobile's own 14-day buyer's remorse policy. This isn't just shady -- it's textbook deceptive sales practice. They now say they will "make it right" but this doesn't change the fact that the employee saw an old guy who came in with a "factory unlocked phone" and told him unlocked phones couldn't be used and sold him a bottom level Samsung instead and is now claiming that David got the phone for free by adding a line (completely false... he didn't have that access.) 0/10 They offered to let him keep the phone and take 100 off the bill. We don't want the phone. We want this to never happen again. Scammy McScammerscam

EXTREMELY RUDE and not willing to help. I have been trying to order 2 watch phones for my kids…read more UPS has attempted multiples deliveries while I have not been home to sign amend accept the delivery. I opened a ticket with Verizon to set up a delivery time for after 4pm when someone will be available to sign for the delivery. The next day, UPS still attempted the delivery for when no one was home. I went into this location to hopefully find any help. The person on shift was unwilling to help. Me: I am trying to see if I can possibly just place a new order. Sales rep: no Me: Well is there any way to intercept or change the delivery time? Sales rep: no Me: so.... I have to just let it get it returned? Sales rep: yup Me: so.... UPS can't help me... and you can't help me? Sales rep: yup -_- The Sales rep acted like i was just wasting his time and he was more interested in waiting to clock out to go home.

Great customer service is not easy to come by nowadays, but fortunately Cess came to my rescue and…read morewent above and beyond to make sure all my questions were answered with genuine care and a smile. She took the time to understand my needs and tailor solutions to my expectations. It didn't feel rushed, I didn't feel pressured - the entire process was pretty seamless and I couldn't be happier. Big thank you to Cess for all the help!

Sunset Case is located on the Las Vegas Strip at Grand Bazaar Shops…read more They have an amazing selection of phone case for iPhones, LG, and Samsung. There's even cute airpod case, which is so cool! The design style is very unique and some are glamorous, I love it!

Came in here with my lil fam just looking around. Another iPhone case is always nice! All the cases…read moreare out so you can hold them and see how they look on your hand. It was nice to not be followed around by staff and look at your own pace. Rebecca was such a nice, professional and patient lady! She helped my daughter pick out the perfect fidget spinner and boy my daughter was happy! Thank you so much Rebecca! Hope to be back soon and ask for Rebecca!