EXTREMELY RUDE and not willing to help. I have been trying to order 2 watch phones for my kids. UPS has attempted multiples deliveries while I have not been home to sign amend accept the delivery. I opened a ticket with Verizon to set up a delivery time for after 4pm when someone will be available to sign for the delivery. The next day, UPS still attempted the delivery for when no one was home. I went into this location to hopefully find any help. The person on shift was unwilling to help. Me: I am trying to see if I can possibly just place a new order. Sales rep: no Me: Well is there any way to intercept or change the delivery time? Sales rep: no Me: so.... I have to just let it get it returned? Sales rep: yup Me: so.... UPS can't help me... and you can't help me? Sales rep: yup -_- The Sales rep acted like i was just wasting his time and he was more interested in waiting to clock out to go home. read more

Riley was a great help for me to get all my contacts onto my business app! Great service!! THANKYOU!

Great customer service is not easy to come by nowadays, but fortunately Cess came to my rescue and went above and beyond to make sure all my questions were answered with genuine care and a smile. She took the time to understand my needs and tailor solutions to my expectations. It didn't feel rushed, I didn't feel pressured - the entire process was pretty seamless and I couldn't be happier. Big thank you to Cess for all the help! read more

I've purchased many devices (phones, watches, IPads) here for my family of four over the years. I never go anywhere else. I can't say enough positive things about the employees. They're knowledgeable, friendly and patiently answer questions. Andy took care of both my kids' phone upgrades and set-ups making it all an easy transition. read more

I went to Verizon store only to get some information. It would allow me to change my telephone service from Verizon to Consumer Cellular. I was happy to get the information that I thought needed. IThe attendant was very nice and didn't take much time to get this information. Unfortunately, when I went to use the information, I found out that it wasn't enough to change my phone from Verizon to cellular. instead I was required to call Verizon and get another code number, or something like that. Then. With the information Verizon rep said it woud be five days before they could ldo the transfer. So I never did get a transfer. I just took a new number which is not all that bad because it is local number instead of one from Virgini read more

The employees are great but their follow-ups are horrific! They upgraded me with three phones according to my contract. While there, we paid for the upgrades in full but their billing system is F*****D up! Their system is charging me for "FREE" phones AFTER paying for the upgrades in FULL while at the store! They failed to send me a return box in a timely basis so they charged me for the returned phone (uncle died so he no longer needed a phone!). After weeks of trying to get a return box, I finally received an envelope, with no shipping label as promised, so I paid for that too! After confirmation with my tracking number, Verizon wanted to charge me for the no return phone! Their failure isn't a reflection in my part; they charged me for the phone. Upon receiving my return item, I had to argue with them on sending me a refund, they offered me credit on the account. Now they want that refund back and is charging me for the full price of the returned phone! Not paying for something that was free AND returned to them! Watch your bills!!! read more

Great customer service. Ryan was a rock star in clearing my phone after I smart switched my brother's phone when he was hospitalized and then passed away. Ryan was patient and so helpful in getting my phone back to the way it was . Other Verizon stores I went to in So. CA. wouldn't even take a moment to look at it, simply saying I needed to factory reset it. Ryan is amazing and has great care for his customers. Ryan restored my faith in Verizon and caring for their customers read more

Not sure how I feel about this place. I've gotten phenomenal service in the past but when against my own desire I ended up upgrading to a new phone I didn't experience the service that would make me want to go back. The manager is the one at fault. This woman has no manners. She doesn't know how to say please and is quite snappy when responding to staff. She was very off-pudding which caught me off-guard because she's a manager. I couldn't get out of the store quick enough. I guess to get better service you should go during the day and not in the evening. read more

Ryan was so great! He definitely went above and beyond to take care of us! If you are trying to get someone that's has your best interest (and save a few dollars ;) Thank you Ryan for helping me and my husband even after the store was closed. read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

The best Verizon location in the city. Been to a bunch of them in the valley -- no other location outshines this one in particular. Doesn't look like much on the inside, but the staff in there are very chill and straight forward. You won't find anyone being rude or short with you. No secrets, no funny business. This is what a cellphone store should be like! read more

situation. come to pay my bills at this location and the service has been great. My old phone needed to be replaced so I went in to see what I can purchase. Eric guided me through the whole experience with ease. Then he had to leave so Brett took over. They both gave me suggestions, clearly informed me of all details, answered my questions and was super knowledgeable on everything. There was not a whole lot of wait. I got the S20 + 5G, cases and 2 other phones for my parents. I appreciate them working during this situation. read more

Great experience greeted by the store manager immediately. Fully stocked and pleasant atmosphere. read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

This is a great store I would recommend to my friends. I was assisted by Davida, who helped me to select a case for my phone and applied the screen protector. The store manager, Rami, was also very helpful. An issue had arisen prior, but they worked with senior management to get everything corrected and it turned into a wonderful experience. I was grateful that they were so helpful and kind and that the management team was so responsive to customers' concerns. I will be back to purchase more accessories for my phone soon. read more

I just moved here and my internet provider is taking forever so I decided to use my hotspot and it wasn't working. I called Verizon and the lady on the phone was very helpful, detailed, and walked me through it. I still didn't understand how to turn it on so I went there and she showed me in literally seconds for free. Great customer service! read more

Do NOT buy your stuff here. I was quoted half of what my bill is! Went from 106 to 250 a month. The manager Andy and district manager went over the sales detail. Clearly terrible is that my previous phone number is harassing my contacts. What is going on here? If you wiped our previous cellphones HOW CAN THIS HAPPEN?! RIP off read more

I was helped by Chandler. I've been with Verizon for at least 7 years. Chandler set up my phone completely. I have never been helped like I was at this store by Chandler. Thanks for your help read more

I spent 2 hours here today. The employees aren't rude but they do seem a bit inept. After the two hours of fiddle futzing around we almost left with out a functioning phone! Had I not had the wherewithal to call and test it we would have had to go back. The employees forgot to put a SIM card in it. read more

I've been a customer for years. A few months ago they told me a could get a new phone. Absolutely not true. I have since found out they charged me 1000. For the phone. Such a scam. Janelle was so hostile and unhelpful. At and t hear I come.. really sad because she never trip to change my mind. Just said you owe this. read more

I came into the Verizon store today because I was having a hard time setting up my new iPhone. I was hoping they could handle it for me (as other employees have for my family and I in the past) but the STORE MANAGER turned me away. He was extremely rude and short with me. I asked him if he could at least show me the first few steps and he walked me through it SO fast, I could hardly keep up. He then sent me on my way... telling me I needed to buy iCloud storage (which I did not) and then told me it would only take 10 minutes to set up my iPhone. It took me 3 and a half hours to get it done. By the end of it, I had to chat online with a version employee (as I couldn't call) and finally got the help I needed. NO THANKS TO THIS STORE! read more

Kennadi and Orian were amazing helpers and were very welcoming. They were able to help me with everythin. Definitely recommend them!

Very helpful with phone and phone plan for my family. Got a great monthly price and was able to sign up quickly.

I visited this Verizon store today and was assisted by John. He was very knowledgeable and helpful! He took the time to answer all of our questions and addressed all of our concerns. John was super patient and kind even though we had reserves about the prices of upgrading our phones. I was a bit hesitant of the retail Verizon stores from past experiences but John has definitely changed my mind. I would recommend him to my friends and family and we will definitely be returning ! read more

Andi was amazing! Super knowledgeable, friendly and gave great recommendations and customer service. She really made my normally dreaded store visit a breeze. I needed a new phone and she set me up perfectly with exactly what I was looking for- and them some. I walked out of there feeling confident and pleased with my purchases (she even upsold my sale to include a tablet, insurance on all devices and fun accessories). When I couldn't decide between two phones, she expertly highlighted the features and functionality of both and helped me to pick what would fit my needs and wants best. On top of that, the store manager went and picked up the phone in the color I wanted from another location without a complaint. He seemed genuinely happy to help, which was so greatly appreciated. I will definitely be returning to this location for all of my future Verizon service needs as I have total confidence in the ability and competence of the team members there. Thank you! read more

Let me tell you about the wonderful service my family and I received at this location. My mother was switching service from a competitor and joining with my sisters existing line. Now my mom is very vocal about not being tech savvy at all and very frugal. The representative Chandler was very patient, kind, courteous and knowledgeable as he assisted us in setting up the new line. We were also assisted by Mike who was comical and kept us excited while we waited indefinitely on the file transfer from my mom's out dated phone to a new updated one. I come from a customer service background and know first hand how it is to endure an arduous task and keep your spirits up and the customers. I'm more than pleased without their service and commitment to their customers needs. Verizon is very lucky that they have these 2 on their staff representing their brand like that! I would love to see some type of kudos or bonus given to the two for the level of service given from beginning to end! They almost made me want to change my wireless carrier just to have them work with me. read more

Go to the store on N Durango Las Vegas NV 89129 , if you are lucky enough you will meet Kenedie and Davida! They went above and beyond to help me set up my new phone and restore my information. I can not say enough great things about them. read more

Great customer service by store manager Rami! I had some problems transitioning data from my old phone to the one purchased at this store. Rami spent over an hour resolving all of my questions. Stellar work Rami! read more

Went to get a new phone, Mike was there to help me. He showed me several phones and told me which one he thought was best for my needs. He set the phone up for me. Thought of everything. He even took my old phone in trade. Never expected that! All in all cool new phone, great customer service, I would recommend this Verizon Store and my sales rep Mike to everyone looking for a new phone. read more

Extremely friendly store. All the employees are extremely knowledgeable. The manager Amber Is super helpful knows her business and actually cares about the customers rather than making a sale and getting you out the door. The location is very convenient. I HIGHLY recommend this place. read more

I wish I could do zero or negative stars but unfortunately I can't. So this place gets to have one star. I went into this store to get my son and I a birthday gift and let me tell you something. I dealt with Chandler and he does not know what he is doing. I've asked him numerous times what will be my monthly payment if I got the BOGO deal - buy the latest iPhone and get an XR 64g free. It took over two hours because he thought I wanted 3 phones and had to rewrite the contracts 2 or 3 times. Ok so this is where it gets ridiculous. First of all these bastards told me that I could not use my iPhone 7 Plus as a trade-in to go towards my bill or possibly cash. I spoke to Corporate Verizon and the rep told me that I could use it towards my bill or ask for cash through my PayPal account. These knuckleheads at this store told me that I have to use the credit towards accessories and I couldn't use it towards anything else. So I decided to keep my old phone and they failed to tell me that if I don't use my trade-in allowance for their accessories that I would be charge their Go-Wireless Set-Up fee of $19.95 per phone. Mind you I had to get an additional line to get the XR and got charged twice. Chandler, the so-called new rep who has been there 4 months did nothing but put the SIM cards in the phone and handed it to me. He had assistance from Andy m, store manager, and Davida when he screwed up for signing me up for 3 phones! That's another cluster you know what. I ended up being there for over 2 hours because he had to rewrite the contracts. So let me tell you all something, if the rep does not disclose that they are charging you $19.95 to set your phone up then it is a scam. They tell you that you pay the taxes on the phones upfront but can't tell you why it is above and beyond the taxes they show. I've spoken to Corporate Verizon and they can't control what these people charge you because they are an authorized dealer and have their own fees but never asks you if you want them to set you up or do it yourself. These people will not disclose anything to you. I got charged $19.95 per phone for Chandler to put the SIM card in and hand it to me. That's it! I've gone in to get a refund for this and had to E-mail their district manager Michael P. for him to authorize such refund. Mike, the assistant manager, tried to argue with me on all of this and tried to prove that I was wrong at his very best. Their reps never disclosed that I will be charged $19.95 for each device for them to so-called set up my new phones. I found out tonight after a day later that you have to buy accessories in order to waive this fee. Of course that was never disclosed when I bought my phones. I had an iPhone 7 Plus to trade in and Chandler, Davida and Andy told me that I HAVE TO use the trade-in allowance towards accessories or I cannot trade in my phone. It's "their policy" but again it was a SCAM! I spoke to Corporate Verizon and the rep told me that I could use it towards my bill or ask for that money to be transferred to my PayPal account in cash! Corporate Verizon does not condone this behavior and was very concerned of how they were doing business. In the end I had E-mailed this store's district manager Michael P. and I hope you're listening but only get no response. Thank you Michael P. Your people does not deserve to be called Verizon representatives. I pray that you shut down because of this review. I will never be back at your store for any other Verizon products. RIP OFF!!!! By the way, I have told all my friends in Las Vegas to be aware of this place. CONGRATULATIONS for being the worse Verizon store in Las Vegas! I'm sure GoWireless put you up to this but I will be dealing with Corporate Verizon from now on. DO NOT GO TO ANY GOWIRELESS STORES! read more

Great experience at Verizon Cheyenne and Durango location. Had Rami and Shannon help me switch from Sprint to Verizon. Come to this Verizon location. They also told me about the great deals on Dish I might make that switch too. Thank you. read more

I was having problems with my phone and really lucked into a great salesperson, Davida. She took the time to help me find a new phone and called Verizon and patiently waited while Verizon had her on hold for awhile. She was a kind, efficient and super person to deal with. I'd shop at this store in a heartbeat. read more

Amazing customer service!!! Manager was extremely helpful and had above and beyond PR skills. I've been to a few different Verizon stores over the years, but from now on I will only use this one. To say the least I was very impressed!!! read more

Came in with my techno challenged mother to upgrade her phone. Amber was patient, kind and had all the answers. More importantly, she didn't try to sell her on extras she didn't need. Check it out, you want be disappointed. read more

I was in a hurry and knew my wait would be 45 min or longer at the Verizon store up on Tropicana. So I tried the new go wireless on Cheyenne and Durango! I was helped immediately and was treated kindly rather than just another person with phone troubles! Thank you guys! I'll be back read more

I stepped into this retailer yesterday for an upgrade and couldn't be happier with my experience. They had the phone I wanted in stock and the representative that helped me, Davida, was extremely kind and courteous. I usually dread the process of having to step in to upgrade but she made it very quick and easy. She was even able to point out some information on my bill that would only better my experience with Verizon. read more