I attempted to opt out of a bulk‑billed internet service that is not installed in my unit, yet I am…read morecharged the same rate as residents who receive full service. This provider relies on mandatory billing and restricted consumer choice, rather than competing on quality or price with mainstream options like Spectrum or AT&T. Billing residents regardless of access or use raises obvious concerns for anyone paying attention to competition and consumer protection in broadband.

I've had a hard time dealing with many ISPs customer service centers. I get passed off to this…read moreperson, and that person, and it just reached a point when I couldn't take it anymore. And as a business owner, I can't spend time on the phone when I have business to drum up. Fortunately, I met a representative at a random bar on Fremont. He gave me his card and i decided to give them a shot. What did i have to lose. Not only is their customer service impeccable, they help me understand what all of my options for tech services are, without forcing my hand just to gauge me for money. It was nice to feel like I can trust them.

Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.

As a long time customer of Verizon, I can say previous experiences at their stores have not been…read moregood, so I was pleasantly surprised by this one. I decided to trade in my phone and upgrade to the newest model as well as make some modifications to my plan, and Verizon made it very easy. I think what helped is I did the order online and then did same day pickup. Upon walking into the store, I was instantly greeted by the friendly staff member, showed the receipt of my transaction and he went off to fetch my new phone which he returned with in less than 5 minutes. He also explained what I needed to do to complete the trade in of my old phone (backup and move data, turn off find me services, reset all) and I was able to complete this same day and they gave me full trade in value for it despite it being a 6 year old device. Overall I was very happy with how my transaction went and have experienced no issues. Store is easy to get to and has ample parking and is clean, open and light inside, pretty much your typical tech store anymore. For me it was the easy and hassle free transaction that made this a good experience for me.

Rob Cortez did a great job. walked through everything and was able to answer any questions I had.read more

Carl and Joe…read more Excellent customer service, highly skilled, very knowledgeable service guys. Carl set expectations explained the procedures midway provided an update and at the end of the install provided a summary of what to expect.If there ever was a concern. Joe joe explained the equipment lights.How to get in touch with tech support?How to do a hard reboot?How long does it take to reboot. Absolutely excellent customer service.These guys are the best.Thank you for all you did at this house

My rating is only for this store and my experience with the associates and not about the Cox…read moreinternet service that I have. When I visit this store it's always very clean and I like the self check-in which allows the staff to know what you're there for and to hopefully address some easy cases right away when it doesn't require any lengthy conversation. I will say that if there are a few people in line to see an associate, at times you can expect to wait for quite a long time. This isn't the associate's fault, it's just that some cases are quite in depth and it can unfortunately cause a long wait. I've had to visit the store to switch out some equipment and maybe I was lucky, but it was painless and quick - under 10 min. It's always nice to have a store to go to in case you need to address some issues in person.

The iPhone 17 is here and this Cox store is one of the fastest in town!…read more I had a great experience at the Cox Communications store here! This location is by far the fastest phone store I've ever been to. Sometimes they'll even help you before you finish checking in, and if you do check in, your name is barely on the list for a few minutes before you're called. No long waits, no stress, which is rare for cell phone stores. The store itself is clean, organized, and calm, so it doesn't feel overwhelming like some other carriers' locations. They carry a wide selection of phones and accessories, so you can pretty much find anything you need for your devices here. And yes , the brand new iPhone 17 is in stock so if you've been waiting to upgrade, this is the place to grab one. The customer service is excellent. Amir helped me during the visit and he was fantastic, friendly, knowledgeable, and quick. There is also a self payment machine inside. Another plus is the location. It's right in the Sam's Club and Walmart shopping center, so you can easily run other errands before or after your visit. There are also plenty of restaurants around, and even a Dottie's right in front ( if you're a local who enjoys stopping in). The whole area is convenient and has everything you might need in one trip. Overall, I definitely recommend this Cox Communications store. If you're tired of waiting forever at other phone stores, come here where they're helpful and make the whole experience stress free

High prices and worst cuatomer service !…read more I called them this company is very expensive.

Excellent customer service and excellent speed. Recommend Vegas Wi-Fi for everyone. They have a…read moregreat referral program and their prices are great.

Quality - There internet worked pretty well. It did cut out sometimes early in the morning around…read more01:00-03:00, probably due to system updates. They raised their minimum speeds, initially, I was on a 50Mbps speed, but my last speed test showed I was around 80-85Mbps. This did come with an increase in my monthly bill (from $50 to $65) and there is now a fee ($3) that I'm not sure what it is for. Value - The price per Mbps is good. Based on the numbers above it was about $0.75 per Mb. Compared to Cox which offers 50Mbps at $50 is $1 per Mb. So it really depends what you need the internet for and if you prioritize value or overall cost. Service - When I call Century Link, I'm usually on hold for 25-35 minutes when I call in the morning. I couldn't use their website to perform what I wanted so I had to call, but there is no call back option. I also did not have one of my signals when I got set up initially. One of the cross box connections was wired incorrectly so I was only getting one signal. It took a few visits from a technician to figure it out. When I check their website for internet plans, I see there there are two options for a monthly price of $55/month so I don't know why I was paying $68/month, but I wasn't even offered that when I wanted to cancel service. Also be aware that if you cancel one day after the start of a billing cycle, they will not prorate it. You will need to use their service for the remainder of the cycle even if you already have a new provider.

They sold my service to a company that doesn't have access to my area. Duck century Link and duck…read morequantum fibers. They can't figure out how to get me service

The customer service from the store is OK. The service that is provided by the company is…read morehorrendous! Yes, the smiling salesperson was very helpful. However, I was told that 3 of the 4 local cell towers were undergoing maintenance and would not be fixed for 8 days from now. I can barely connect to the internet via AT&T Internet Air. I wish I never got this service. I should have stayed with Century Link and T-Mobile. I simply can't believe that a big company like AT&T can be this unreliable!!! :-(

I called to see if they had the new iPhone 17 Pro. They said they did so I drove over there and…read morethey didn't have the phone and I know that they were just lying to me because they were trying to get me to order the phone for delivery in two weeks. I saw them do it with someone else also. These guys are not honest.

$220 charge for moving out with no contract or notice of any termination fee when my apartment…read moreadvertised "free internet included." Upon moving to apartment, I immediately sought a competitor. Anyone but Bel Air Internet Connect, or BAI connect. On top of constantly throttling internet or trying to say they were using a "dedicated connection." Tell that to my 12 mbps download speed through the month of January and February during peak hours. I work remote and require untapped and unfettered internet speeds, and consistency is what this provider lacks. On top of that, trying to get assistance with anything from anyone is like pulling teeth. Get Cox.

This is the worst service provider I've ever had the displeasure of contacting, and that's saying a…read morelot. You just lost a customer, Bel Air (you're not in Bel Air BTW). I needed to get existing DirecTV service reactivated for my Mom's move from an old unit to a new unit in the SAME apartment building and update her billing address. Simple, right? I first called DirecTV and after explaining this very simple request to DirecTV, I was transferred by DirecTV to Bel Air to handle this because I guess they outsource the service and support for the Las Vegas market to this failure of an outfit. The first Bel Air guy (Vince) was new or incompetent or both. After 50 minutes on the phone, he transferred me to the Billing dept. to update her address (literally a different unit # at the same address) and reactivate the service in the new unit. Transfer failed and I was disconnected! I called back and the next guy (Anthony) seemed to know what he was doing, but then told me the Sales dept. needed to reactivate the account because they handle moves (upsell opportunity I was not interested in). Gave me the main phone number as the number for Sales. I told him that is the main number I had just called to get to Support. He said "I guess they changed the number for Sales dept". Transferred me to Sales (which was the main phone number with the same phone tree choices) and guess what happened?!?! Yep, call was disconnected again. I called for the last time. Pressed the applicable number for Sales and (you know what happened next) the call failed I was disconnected for the final time. You cannot even get to Sales! Their phone tree (yes, I know how these systems work) is all screwed up and you cannot get to the people who are supposed to work there to sign-up new customers or service existing ones. Bye bye!

Clear Airport Security: When "Fast" Became a Memory…read more I've been a Clear member since the early days, back when it actually felt like a superpower. You'd stroll up to a pod, scan your eyes, and a friendly ambassador would whisk you straight to the front of security while everyone else was still fumbling with laptops and belts. It was glorious. Now, in 2025? The magic has quietly evaporated. Clear has aggressively grown its membership over the years, which is great for business, but they've failed to scale the one thing that matters: operations. Inadequate stations, same (or fewer) staff at many airports, and procedures that haven't evolved to handle the crowds. The result is almost comical if it weren't so frustrating: the Clear line regularly takes 2-4 times longer than the regular TSA line. I've stood there watching the standard queue move steadily while Clear members shuffle forward in a sad, snaking herd, waiting. I only still have Clear because it's a free perk with my credit card. Otherwise, I'd have canceled long ago. These days, I'm seriously considering just walking past the Clear lanes altogether and using regular TSA Pre-Check, because at least that line actually moves. Here's hoping they reinvest some of those membership dollars into actual speed someday. Until then, "Clear" feels like a very expensive misnomer. Photo shows the super long and stagnant Clear lane...with only one TSA Agent/lane and a single "Ambassador." Next to the TSA Pre-Check with 4-5 TSA Agents and lines.

Avoid at all costs! I let their aggressive rep con me in signing up about a year ago, every time I…read morehave gone to my local airport since, the CLEAR line has been closed. Now, I find out that they auto-renew, so I have to go through a whole process to re-enroll and avoid getting scammed out of another $250.00.

I went into T mobile to get a new phone. It's usually a nightmare getting a new phone for me. I…read morearrived to the store and was immediately greeted . The Representative that helped me was Haley Gil. She made it a very seamless process. I never had a representative take such care helping and explaining to me about my new phone. The store was clean. The reps that I had contact with were professional, friendly and knowledgeable. Haley thank you for a great experience buying a new phone. I give her high marks and the store high marks.

This is my FIRST time ever leaving a review and Maureen helped me so much I was trying to fix my…read morephone service because it was canceled and it was this whole process was long for what we had to do but we did it and she just so helpful and she is a good sales women she convinced me to get the phone protection for the 17 and I never get phone protection