My experience was wonderful in this store and especially to Ana. My phone was broken and I was…read moreeligible for an upgrade and she guided me through everything and told me everything that I needed to know about a purchase of a new phone or a battery pack. I went with a new phone. I highly recommend you visit Ana in this store. She will help you. Thank you Ana and AT&T.

The staff at this store were very nice and polite, but there seems to be a major lack of training…read moreor a system issue when handling online ports. I started my switch from T-Mobile online and was forced to come into the store to finish it. During the process, I explicitly asked the reps to make sure the "Next Up" upgrade program was added. They assured me it was, but it never actually went through, and the store didn't log the request properly.While the store staff likely just made an honest mistake due to a confusing porting process, AT&T's corporate customer service has been completely terrible. They acknowledge a mistake happened at the store level but flatly refuse to fix it. Instead, they told me I am stuck paying an $800 penalty to upgrade my phone.The store employees mean well, but the system is broken and corporate support is non-existent. AT&T would rather lose a customer to a competitor than fix an administrative glitch made during a carrier switch.

Came in to get a new phone and dealt with Ryan and Jay. Both were extremely helpful in working…read morewith me on my account and my phone desires. Once I got my new phone purchased Jay took the time to help me set the phone up, he put the screen protector on for me and the cover. Jay made sure everything was running smoothly before I left. The next day I had a few questions and went back in and talked to Ryan again and Austin the manager. Both were really amazing and helped me once again. I thank Ryan, Jay and Austin for the professional and friendly service and all the help they provided. I highly recommend this store.

This will go down as one of my worst experiences anywhere that would be called a business…read more.. I have an iPhone 12 and it was time, poor performance, freezing and keyboard malfunctions brought me to want to get a new phone... The old days you come to Verizon plenty of associates high energy and great incentives to upgrade the last 25 years of my life... Times have changed now locked doors nothing on display and rinky dink wall art...My journey started at a Verizon store that when I checked online had iPhone 17 pro max in stock, I arrived and the door was locked, a little odd and they buzzed me in. Upon entry one customer was being helped and an associate walked by and said I'll be right with you. 10 minutes went by and he greeted me and asked me for my information. I am on an account with three other people I have access and ability to make changes to the account. The account holder had a huge discount available and in the past I was able to use this discount, they no longer allow you. I agreed to a phone purchase using my available discount, he said he had to wait for a time lock on the safe to get my phone, 15 minutes later we don't have pro max here but we do at another store located close by but they only have silver.... Frustrated I wanted to leave but I thought about it for a second and said ok what's the address thinking how does he know what he dosnt have in stock? Now the real fun begins I arrive at 7150 Durango drive at 3:50 PM to see one couple being helped no one else in the store, Randy the associate on duty opened another locked door for me (weird) and said he would be with me shortly, I asked if he was the only one on duty and he said yes.... I should have just left then. I waited and walked around the store, sat down, walked around again etc while I watched Randy have lots of chit chat and small talk with this couple that were purchasing a large bundle package internet multiple phones. Randy had 0.0 sense of urgency and continued to talk and speak with these customers like no one else was there. This was a women couple and Randy said things like oh I'll waive that fee, oh don't worry about that I'll give you credit. Randy once said "they let me hand out credits whenever I want" As I waited patiently I said to myself I hope I get one I've been waiting a long time... As an hour waiting approached Randy looked at me once and said I'm almost finished with them I'll be with you soon. No doubt I was pretty irritated at this point but I was committed. Two other customers came into the store and he said the same thing to them as he did to me, I'll be with you shortly... The couple was finally taken care of and he checked me in at 5:10 pm.To me this is unreal...I just want a new phone and leave asap. I asked Randy just randomly if he had other colors and he said yes we have them "I think" all but they are in the safe.... Sigh ok I'll wait another time lock and the other location didn't give me accurate in they said only silver... Randy walked over to me with the orange pro max 17 and started the transaction and the process of transferring my iPhone to my new iPhone... It took about 20 minutes and he said you should just leave so I don't take anymore of your time so I could do the transfer on my own. I agreed as this was absolutely exhausting. I wanted to buy a new brick charger and a screen saver and of course you were out of privacy screen savers and don't sell Apple bricks? Smh This is a super long review but nothing is inaccurate. Randy had zero sense of urgency and let the other two behind me believe they would be taken care of shortly. Randy was extra friendly with the female couple offering discounts and credits but offered me nothing after I waited 70 minutes. This is no lie 70 minutes sitting in a empty store except the couple and the other two that walked in I'm a customer that is spending $1400 and there is no second gear, or any sort of common sense. More importantly you have one employee working? What if 5 people walked in back to back, yea no chance giving any sort of good service. This experience was truly one of a kind and rather pathetic to be honest. Both the other two customers walked out after not being taken care of or re greeted with an update. I'll never refer anyone to Verizon again ever. No more discounts, you're selling phones for $1300 with absolute joke of service.... We live in a weird odd world now with no customer service and no care by corporate giants. The couple asked to use the bathroom, Randy said it's jacked up just tell the place next store Randy sent ya in to use the John... I've had this line and phone number since 2001, very disappointed with this experience Never again here for sure True story! Jon

I went into T mobile to get a new phone. It's usually a nightmare getting a new phone for me. I…read morearrived to the store and was immediately greeted . The Representative that helped me was Haley Gil. She made it a very seamless process. I never had a representative take such care helping and explaining to me about my new phone. The store was clean. The reps that I had contact with were professional, friendly and knowledgeable. Haley thank you for a great experience buying a new phone. I give her high marks and the store high marks.

This is my FIRST time ever leaving a review and Maureen helped me so much I was trying to fix my…read morephone service because it was canceled and it was this whole process was long for what we had to do but we did it and she just so helpful and she is a good sales women she convinced me to get the phone protection for the 17 and I never get phone protection

We switched over from Verizon to T-Mobile today, Verizon was being very very difficult with…read moretransferring over lines. Silvana was very very patient through out the 2.5 hr long process, she never rushed us and explained everything very thoroughly. If you are needing a new phone any time soon please come see Silvana at this location she was such a great help today!!!

Came to pick up my new phone because of issues I had with a phone I originally purchased. This…read morestore would have received 5 Stars because of my interaction with Riyu (he was working only for the day to help out and works at the Maryland store.) I originally came to pick up my new phone. The guy who originally helped me asked if it was a new phone and I said yes. At the end, there was confusion as to what was happening. Apparently, I was not getting a new phone even though I was there to pick up a new phone that was mailed there for me to pick up. I was getting an insurance phone that is still under warranty. ? Okay, how was I supposed to know the verbiage they use. Like I told the guy, I was there to pick up a new phone because the phone I bought was acting up and I was getting dropped calls and my phone started to flicker. At the end, we figured it out and he said my phone was there. I was told that I could not take the new phone and do the transfer on my own like I did when I purchased my phone weeks prior. Fast forward, I returned the next day when I had more time and Riyu helped me. Riyu was awesome. He spoke to me clearly on what was going to happen and we did small talk too. He made my exchange smooth. Overall, I'd return to any TMobile store wherever Riyu is working and would recommend asking for him. Everyone is always looking for a phone service so that sells for itself but having a good sales associate is the cherry on top. Thanks Riyu!

While Cox is the only Internet and cable provider locally, they're quite pricey. There are…read moresatellite Internet providers, as well as 5G Home Internet from T-Mobile and Verizon, which may or may not fit your needs. They do have several workers at the location to assist in cable, Internet, and wireless phone service. I had to drop my service because it was just not affordable. They transferred me to the retentions department to see if they could make me a better deal, so that I would remain a customer. I must say that their offers were quite enticing and locked in that rate for 2 years. I was also offered to place my account on a vacation hold. Yet, the rep said I didn't qualify for that because I had already done that. I explained to the rep that my account has never been disconnected or on a vacation hold for the 5 years that I've had the account. I think they may be looking at the address and not the individual at the address, which they should as rental properties will have different individuals including homes being purchased. Hopefully, this will be something they can resolve with their computer system.

I've been a loyal Cox customer for over 10 years, but canceling my service was one of the most…read morefrustrating customer service experiences I've had. Over the years, my prices kept increasing, even while competitors began offering better pricing and service in my area. The cancellation process itself took far too long, and I was required to return equipment in person. When I arrived at the Cox store right when it opened at 10 AM, there was already a long line of customers waiting. It honestly felt like the process was made unnecessarily difficult and time-consuming. I stayed with Cox for years because there weren't many reliable alternatives available in my area, but now that there are other options, I decided to switch. I hope Cox improves both pricing transparency and the customer cancellation experience for long-time customers in the future. I decided to leave the store because I didn't have time to wait but they are ridiculous. I wish they just gave us a box so we can return the equipment via mail. I hate you, Cox and I'm glad I finally broke up with you!

Mike was amazing! Woke up and my iPhone was black. I need my phone to access systems. Had to call…read moreout of work. Went to Verizon paid for a new phone and all my phone needed was a soft reset, which they did not even try! I had to pay $50.00 restocking fee. Mike saved my day and I'm so thankful!

thanks to Mike at iPhone doctor. He repaired my iPhone 7 for me. He did it fast and efficient. It…read morelooks great. It's working great and I really need this done in a timely manner. Thank you so much. service was great as well

I have lost service for 10 days having to use my WiFi in order to even make a call or losing a…read morecall. I had reached out numerous time via Chat and finally reached their "corporate office" and had a representative by the name of Michelle finally reach back. But... the amount of time and effort I had to put into going thru rep after rep on their chat lines was unbelievable with them making me go thru numerous loops even doing master resets, getting new eSIMS, but even my neighbors who had AT&T knew there were problems with the AT&T cell towers and they were honest with the neighbor and even credited him with $100.00,,, This did not even cover a daily dollar amount of what my bill is monthly but could never pay for the amount of stress and time on my part that it cost me,.. but what do they as they had absolutely no clue what this was on me as a senior... I called it senior abuse!!! I had to laugh because today I received an email from Michelle as follows : FROM Michelle P. (Consumer Cellular) Sep 2, 2025, 15:31 PDT Hello Marta Lessar, Thank you for keeping us updated. Once again, we apologize for the service issues and any frustration this has caused, and appreciate your patience throughout this matter. A credit of $15.00 has been applied to your account. Thank you, Michelle P. Executive Resolution Administration Customer Service 800.686.4460 www.ConsumerCellular.com

In the event of a death as a loved one consumer cellular must be the worst service you might have…read more They will keep you trapped in your service contract forever. They will instruct you to turn off the loved ones phone send in a death certificate, all the while you cannot receive your bill because it is online no paper trail. You cannot receive your account # because you are now stuck. This has been going on since March 14, 2025. It is beyond me to be held responsible for a bill that is not being used. Both phones are incapacitated and there is no way to get that number transferred. All numbers as you know are attached to all billing. Can't pay bills without your number. Phone was lost. There is nothing we can do and consumer cellular has no compassion whatsoever. My suggestion would never enter an agreement with consumer cellular. Save yourself run.

I came in to Verizon to get help regarding a storage issue and Walter sat down with us to help walk…read moreus through our options. He was so incredibly patient and helpful. We appreciated this high level of Customer service, you can tell he really takes a lot of pride in his work, he went above and beyond for us and even came out and brought snacks for my daughter. We appreciate Walter so much and highly recommend asking for him the next time you need help with your Verizon needs. The world needs more people like Walter.

Stopped by VZW to have our visual voicemail fixed, and ended up with a new phone. Ragan helped us…read moreout from the moment we walked in, and gave us superior customer service. He educated us on so much, that we left with a wealth of information, and a new understanding on things that concerned us in the past. The store was clean, comfortable, and relaxing. They always make you feel good when you leave, and today was the icing on the cake. Thanks Ragan.