I went into T mobile to get a new phone. It's usually a nightmare getting a new phone for me. I arrived to the store and was immediately greeted . The Representative that helped me was Haley Gil. She made it a very seamless process. I never had a representative take such care helping and explaining to me about my new phone. The store was clean. The reps that I had contact with were professional, friendly and knowledgeable. Haley thank you for a great experience buying a new phone. I give her high marks and the store high marks. read more

This is my FIRST time ever leaving a review and Maureen helped me so much I was trying to fix my phone service because it was canceled and it was this whole process was long for what we had to do but we did it and she just so helpful and she is a good sales women she convinced me to get the phone protection for the 17 and I never get phone protection read more

I went into this store with the intent to leave from AT&T. After about an hour, we've successfully done that with a rep (with long curly hair), but at the end of the transaction (which we believed was going great), I messed up by asking g the question of how much space was on the new phone. That sent our rep off to have a complete meltdown due to the question not coming up prior in the transaction but here's the thing, HE's the professional not myself. He completely handed me off to his manager and stated that he was leaving for the day over this. To make things worse, it's been 2 weeks now and we've not received our phones because it's been lost by UPS apparently. Here I am again to get some answers and it seems that the woman (Haley) here now has no intention of helping me either since she's not getting commission from my interaction. This location is extremely underwhelming. You guys will see me again. read more

Manager Kyle very rude and unprofessional, he started talkimg to me and because of my accent he turned me in into another associate that spoke english , but I perfectly speak both languages, he is racist at its finest! will not go there again. ( I didn't even ask for a spanish speaking associate, he just did not want to talk to me) T-Molile please do better with your Managers and RE-TRAIN KYLE! read more

I had such an amazing experience here! I've been trying to get my phone upgraded all week and since I work a typical 8-4 M-F job & T-Mobile doesn't do appointments it's always packed I had visited 3 different t-mobiles before this one & had actually went to a nearby one and they sent me to this location because they had the phone I wanted. I walked into an empty store and was greeted by Kyle, Kevin, and Haley. All super sweet. I had some problems with my accounts before I could even upgrade and was getting so frustrated but they were so helpful and took so much initiative! I was able to trade in & upgrade my device with little to no problems. Kevin and Kyle mainly helped me but they all were chill, fun, helpful, and really great with technology!! (I would hope so lol) Anyways, they deserved this shoutout and I need to give credit where credit is due! read more

My moms phone was stuck in sos mode for months and I tried everything but she finally let me take it from her so I could go into a store and the nice gentleman at this location fixed it under 10 minutes - thank you so much!!! You made an old lady happy on Valentine's Day!!! read more

Maureen did above and beyond on helping me today, as soon I walked in she came up and made me feel welcome, she guided me through every step of the way to take care of my phone service, even went out of her way to call another T-mobile department to take care of a situation and before leaving she made sure that my service was in good standing. Thank you so much Maureen for your kindness and wonderful service!! read more

Kevin was super helpful and amazing. He provided great customer service. Kudos to him!!

Came here today to fix unresolved issues that I had with customer care and the associate named Maureen helped me tremendously. She made sure everything was taken care of and helped me to get additional $5 discount by adding a debit card for payment. Thank you!! read more

The best location come see Haley she it's amazing! She knows her stuff!!!! Thank you Haley ya deserve a raise! read more

Excellent customer service Maureen was extremely helpful and the whole process was smooth. It was a pleasure working with her. I highly recommend coming in and requesting to see her for any of your needs! Definitely needs to be employee of the month!! read more

T-Mobile - Mobile Phones Near Me - Las Vegas, Nevada

Very poor service. Checked in with one person ahead of me. They finished the service for the person ahead of me and took another client that checked in after me. There wasn't any products on the wall to look at or interact with to shop. Manager ( Jazzy) was less that polite when I asked for her business card. read more

I'm so disappointed in this location. The employees that work here in this location you can feel that they doesn't wanna help you, But even I'm disappointed to this location I give it a try again because its really close to my house. If you order a phone to them they will help you to order but if you received your phone by delivery in your house and brought it to their location to ask for help to transfer the data they not gonna help you. They gonna say that there internet is too slow. I'm not gonna come back here anymore! read more

While I will be staying with Tmobile despite this review, my decision to stay with Tmobile is in no way attributed to the actions of this store. I never had read the yelp reviews for the store until I came to post, and I would say that the less-than-3-star reviews are most accurate, as corroborated by my experience. My review provided here is "2 stars" in consideration of everyone at the story being kind / professional, while at the same time not resolving the issue or helping in any way. At least they were nice, which counts for something. In short, Hugo told me that I would be credited the "activation fee" because he "forgot" to tell me about it up front. Ten days later I spoke with Tmobile customer service and found out that he never actually requested the credit when I was there, since there is no record of it in their system. I called the store to follow up on the credit and they told me I had to go into the store; so I went into the store and they told me vaguely (after 30 minutes of waiting) that there was nothing they could do, even though the manager was "in the back." Alternatively, they said I could wait for Hugo to come back from "EPO" and try to resolve it with him, even though he is not a manager, and as if I knew his schedule. The manager Guillermo was very nice, but really just wasted my time. I really was going to leave Tmobile over this annoyance, but I called 611 and the guy I spoke with handled it like a boss in 5 minutes-time. I'm really happy with Tmobile's customer service (over the phone), but this store is useless for anything other than filling out a form that you could probably do yourself online. Find another store if you want to sign up. read more

I waited 35 minutes to purchase an Apple Watch series 7 which I made clear when they checked me in, only to be told they have none in stock when my turn in line came up . Don't you think they could have shared that info when I first got there so I didn't waste my time?? I will not be returning to this T-Mobile store. read more

4 hours of my life I cannot get back...customer service is just awful at this store. Store staff could not resolve an issue with my phone despite calling their own help line. Manager told us to go home and call T-Mobile 611 as customers get better response from T-Mobile than the T-Mobile store....what?!!!! When asked for area/regional manager name, the manager refused to provide. A little advice to the store manager, when you cannot solve a customer problem with one call to your help desk, you escalate the issue, offer an alternative solution, and follow-up. When the customer asks for your manager's name, give it. This assures the customer that you are at least trying to help. Instead, you leave the impression you don't care at all. read more

Upgraded our phones and Bret Crabtree our Mobile Expert, clearly has been in the business a while, he was knowledgeable with the products T-Mobile had to offer. Thanks Bret!! Keep up the great work you do!! read more

Had to bring my dad to get his info transferred to a new phone today and Frankie was a saint. My father is not tech savvy at all and Frankie was so patient and explained everything to him. I will definitely be back here. read more

I bought a watch phone for my son. It never worked . it said poor signal and the phone number was never able to receive calls. Yet they acted like it was our fault. Told us to hold the phone/ watch for 7-14 days till it worked? Then they refused a return unless I paid a restocking fee. BUYER BEWARE you don't want to do business here. Jacy was rude and obnoxious. And the red headed manager wouldn't come out of the back!!! read more

We had a great experience at this location. Our mobile expert Kevin knock it out of the park!! He was courteous and very helpful with my daughter's new phone. He answered our questions without fail. We will always go to this store as long as Kevin is working there. read more

On 6/5/2021 I went into the T-Mobile store at 8460 Farm Rd. Las Vegas NV 89131. Julian helped me to switch services from my old android to a new one. He was a pleasant young man and provided excellent customer service, but here's where they went above and beyond. I bought a phone charger from them. I lost the charger. I thought that maybe I'd either left it in the store, or put it on the roof of my car and drove away. I called the store. A man named Jack answered, I explained the situation. He offered to go outside and look around, and sure enough, he found the charger. It was about 50 yards away by the gas station.  I'd put it on the roof of my car drove away. Jack didn't have to do that, I didn't ask him to, he actually offered. I'm very appreciative of that. Little things like that mean alot, especially with customer service being what it is these days. It's good to know that there are still good people out there who will go above and beyond. If jack is indicative of T-mobile's customer service, then the company is winning.   Thank you very much. From Cedric Mitchell.  Sent from my T-Mobile 5G Device Get Outlook for Android read more

Horrible customer service!! Truly horrible. The employees project a vibe that they hate their job and that they don't want to be there... I will not be going back to this location. read more