Zero stars really. Went to exchange a router that was no longer working after 30 days. The internet stopped working and finally realized it was the router. We took it in to exchange and was told we had to wait 3 days as the stock in back was for new customers. Lol. Step 1, how to loose existing customers is treating them as unimportant. Step 2. Customer service. Well about that. I have never been treated so poorly in my life by a company representative of T-Mobile. I felt like I walked in a war zoned 3rd world country. Sam was so hostile and aggressive I'm shocked he works in the industry, let alone representing a fortune 500 company. Do not go to this store to replace, purchase or repair your tmobil products. You will be met at the door by a disgruntled employee that clearly hates his job. read more

T-Mobile - Mobile Phones Near Me - North Las Vegas, Nevada

Stopped at the T-Mobile store to change and update my perks and rewards information cause I couldn't do it at the kiosk stands that are located in Sam's or Walmart. Immediately when I walked in the store Silvana was there to greet me. She went above and beyond to assist me. She ended up having to contact the T-Mobile customer service/support for help. Everything worked out and I totally forgot that today was Tuesday. I found out that they were offering FREE give always today. This is nice a football snack and food platter or tray is pretty awesome. I was so glad to have received mine while in the store. Everyone was coming inside to get theirs young school students as well as Veterans etc. I love seeing everyone happy while receiving small incentives. read more

T-Mobile - It's T-Mobile Tuesday - Mobile Phones Near Me - North Las Vegas, Nevada

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Daniel patiently, and I mean patiently, handled all of the transferring over. I can't tell you how thrilled I was that I wasn't expected to do anything! He treated us as if there were no other customers on the planet. I recommend this place, always handy for me, but I strongly recommend Daniel. read more

When we walked in, Maricela greeted us right away and was quick and efficient in assisting with our needs. Her prompt acknowledgment and excellent service made our visit smooth and efficient. Thank you, Maricela! read more

T-Mobile - Happy T-Mobile Tuesday beanies - Mobile Phones Near Me - North Las Vegas, Nevada

I called just to ask if they had any iPhone 16 pros they picked phone. They were rude as hell if this is T-Mobile customer service then this makes me not be a T-Mobile customer anymore.i just asked a simple question. and i had couple more questions and boom dude hung up on me. nothing else just heard click and silence. Yall need to learn some respect I understand it's early in the morning and people don't like to get up early in the morning and go to Work to deal with people in the morning but thats what they signed up for read more

Anngela is AWESOME!! Unfortunately for me I am technology challenged and when my phone would not allow me to turn it off nor reset it. I could not take incoming calls. I could not see them and I could not answer them. I was frustrated when I came in. Anngela greeted me with a smile. She was warm and welcoming. She took the time to explain what I needed to do and showed me how to do a hard start to reboot my phone. I asked to speak to the manager because I wanted him to know what a jewel he has here. I suggested that he give her a raise because she is everything I believe T-Mobile would hope represents their company. I will be back and I will purchase my next upgrade from Anngela. Why... because she is the G.O.A.T!!!! Thank you for making this a painless experience for me. read more

I was helped instantly when I walked in the door they took care of my phone needs and problems.I was helped by a lady named jade.She was amazing.What a great employee read more

OK, let's get down to business.... This is going to be a long review. So if you don't have time to read it, don't start ... I'm going to try to be as detailed as possible!!! -I went into T-Mobile to get my screen protector fixed because it was cracked. -When I first walked in, I asked how long would the wait be, the only reason I asked was because there was a lot of people in the lobby. The representative told me you would be next so I said OK. Then she asked me for my drivers license to start assisting me. When I gave her my drivers license, she asked me to pull it out of my wallet so she could scan the back so I did.(This is a key point.) -She asked me for my phone number, which I provided, called over a team member, who then tried my phone number, stated he unable to locate the account as well. -Now I believe her name is Yesenia... has other reinforcement come over to assist her.... they ask me for my drivers license again and she says to me they need to scan it. My response is I provided it and you have scanned it already. She says No! I didn't... I say, ma'am, I don't have a problem with giving you my drivers license... what I do have a problem with is people lying and not taking accountability. -Now they tell me that I don't have screen protector replacement coverage on my phone. I say to them I have the 360 insurance plan on my phone which includes the screen protector replacement. I've used the replacement plans several times, not only in the state of Nevada, but in multiple states because I travel a lot. *** if you can't access my account, How would you know that I don't have the 360 coverage or do?*** -Next they asked me to provide the phone numbers on my account (I did not have them memorized) -Then they wanted to scan my ID again... so I provided my drivers license yet again, the response was your last name does not match what we have on your account, I said to them I have credit cards under both names. Would you like to see them? Also, I believe I updated my name with your customer service over a year ago. They told me I would need to leave and get the matter resolved. -At this point, my emotions were boiling!! I called 611 on my phone while in the T-Mobile Location, thankfully my call was answered right away. The representative on the phone sent a notification, I was authenticated, she verified that my account information was accurate. My name was accurate. The account information WAS up-to-date. I do and always did have the 360 phone protection. That's why I can go into a T-Mobile location wherever I am and get a new screen protector put on my phone. -Everything the representatives put me through that day was out of SPITE!!! -When I spoke to the telephone representative, she verified everything she can see on her system. They can see on their system. -Hoss is the store manager he absolutely has no people skills and he allows Lorena to be dismissive condescending and rude to customers. They both are a tag team of bullies. -There was no apology, there will be no apology there will be no repercussion for this incident because there's poor management!! Hass allowed Lorena to display atrocious behavior, his actions were unacceptable as well. Corperate needs to come in and do a deep clean sweep!! read more

T-Mobile - Lobby - Mobile Phones Near Me - North Las Vegas, Nevada

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Excellent customer service they answered all my questions. They offered me products and options. I would come here again. I would recommend my friends coming here also. A+ read more

Had a great experience with T-Mobile tonight! I switched over from another company and so glad I did . Guilherme Rocha was my rep and he was great. He was so helpful with getting our phones and setting everything up. Our bill for newer I Phones with T-Mobile is $150 less than a competitor company ! I'm so happy . So thankful for the wonderful experience tonight read more

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Frankie welcomed my mom and I with a big smile. He helped us switch from AT&T to T-mobile service and helped us save over $30 per month. Thanks again Frankie! Great service read more

Location was clean lots of employees there to help one another out and their customers. System took almost all day to update all of our payments to merge from Sprint to T-Mobile, but well worth the wait. Eros was the Sales Specialist that really took care of our needs. He was professional, informative and overall had great charisma. I highly recommend him for any thing you need from T-Mobile. read more

T-Mobile - Mobile Phones Near Me - North Las Vegas, Nevada

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Said they were closed for 30 minutes however this isn't the official business hours not to mention it seems as if they just decided to close as soon as I walked in. Would give zero stars if I was able to. read more

Several weeks ago I lost my S21Ultra plus phone. Loved that phone. The two young ladies that helped me at the store were very helpful. I purchased an S24+. Even though I didn't have my old phone, they were able to retrieve all of my data, photos, contacts, calendars, etc. The S24+ is a great phone. I wish I could remember the names of the ladies that helped me. They were outstanding. Thanks!! read more

Jared & his staff are just amazing if u want 10 star customer service ask for Jared the very best ever... read more

T-Mobile - Best - Mobile Phones Near Me - North Las Vegas, Nevada

This place is horrible. I walked in and asked it they recycled old phones and was told yes, and got one the list. They were telling people it was about a 15 minute wait, and a number of people left after waiting longer. I finally was called and I would them I had been waiting 30 minutes to just recycle some phones when the associate told me it actually was 37 minutes with a smug attitude. Another associate stared to help me when he tells me that they can't take cracked phones. I proceed to ask why didn't they tell me that when I walked in now almost 40 minutes ago instead of making me waste my time. I was told they can't take them because they are a fire hazard. Really?? I personally think they don't recycle them and send them off to be refurbished, but that is my speculation. So here is a company who obviously is not environmentally conscience yo recycle all old cell phones. I should of just threw them away and saved my time and frustration. read more

We came here to find out what T-Mobile had to offer, and found Sam to be a very knowledgeable and helpful sales representative. He patiently answered all of our questions, and explained available plans and different cell phone features in a manner that was easy to understand. Even though we decided to stay with Verizon because it could deliver desired new cell phones to us at least two weeks quicker than T-Mobile was able to do, and Verizon's rural coverage in Laughlin appeared to be more robust, we appreciated the time Sam spent with us, and would gladly meet with him again if we ever decide to change phone service in the future as T-Mobile's coverage broadens. read more

Very convenient location. Zack made the entire process simple and quick. Will be back.

Nothing ever gets resolved with customer service. They immediately bill your credit card, but when you try to return something they say it " takes 10 business days, not counting weekends, to get your refund." In the meantime, you will have to call them at least 3-5 times and be on hold for over 30 minutes for each phone placed to them. Nothing ever gets resolved no matter how many times you call. read more

Buyer beware. A sale is sale to the seller no matter how sweet the deal may sound at time of purchase. ONLY whats on the fine print matters thereafter. Purchased an IPhone12 nearly a year ago. I'm not too fond of phone cases so seller tells me that's fine just bring it in before warranty runs out for a replacement, no questions asked. Fast forward to today. Still within the 1 year warranty. Phone is looking a little rough so I decided to take advantage of the 1 year warranty as explained by the seller. Warranty declined! Next phone I purchase will most likely be through the manufacture to avoid sales pitches. read more

My husband and I were at this location. He needed a new phone and I wanted to switch from Verizon. We are in our sixties so we don't know much about services. Our reps name was Daniel Rivera. WOW. What an amazing young man. He took us step by step through the whole process. He answered all of our silly questions and was very personable. He was swift and through and quickly got us both what we wanted. So nice to have such a wonderful young man. He definitely represented your company with honor and loyalty. We need more young men like himself assisting customers. His personality was very polite and cheerful. Please Thank Daniel for us. He made our day. Linda and Steve read more

I had a few glitches in my plans and service but Jadelyn, Silvana, Assistant manager Chad, Davina, and Frankie were awesome with getting the situation fixed and explained to me the whole process. They went above and beyond and made me feel at ease. I recommend this T mobile due to the excellent team! read more

Always understaffed (pre-COVID). You will wait so make sure you have at least a few hours free. Realistically, they would cut down the amount of time spent in the store if they would LISTEN. Beyond the wait, the staff isn't the most personable. Only come to this location if you absolutely have to. read more

T-Mobile review The worse experience I ever had in transferring over from Verizon to T-Mobile. I curse the day I went with T-Mobile. They make it so, so, so difficult to transfer, to get a password, to get an account, to get your rebate & absolutely no one in their on-line tech department knows what they are doing. I signed up 9/11/234 & am still trying to change a password & get my $381.25 ( 8 days later). Nothing is ever done right, according to them yet, the people telling me how to do it are the on-line tech people. I spent hours on the phone with a guy named Ramsey (who works from home and I heard his wife & kids in background making all kinds of noise, yelling and screaming) & he told me to drive to the store ( 1/2 hour away which I did & waited in line for over 1/2 hour to get help) to get a password to open my account (didn't know how to even give me a password). Then, if can't get it there he will call me back in 5 days. The rebate was done all wrong although, that on-line person reviewed it and told me was fine. Still trying to get that. Stick with Verizon if have them. read more

T mobile has been great for us. They have great coverage and prices. No reason to change.

They are terrible they offered me free tablet and phone and then after the fact they charged me over $1200 and I tried to work with their customer service explained that the agent that called us to offer these items said absolutely no cost and they have done nothing about it read more

Very late review!!! Visited this location with my mom about a week ago. Arrived in the late afternoon, we were greeted by the store representatives and was assisted by Oli. He was very pleasant and helpful with getting us set up with our new account. What I especially appreciated was the fact that he understood that we were looking for something affordable and didn't push the issue of adding more to our account. All of the representatives were very attentive with the customers they were assisting and I thought that was awesome! I will definitely visit this location again and I do recommend anyone else in this area to do so as well. Ask for Oli he is an outstanding representative to go to!!! Thank you Oli for a great experience and for making us feel so welcomed you truly have the aloha spirit!!! Mahalo :) read more

I came back to see Jessica. She hooked me up with a nice pair of new Apple AirPods. I put them in my plan as an installment. Which is really cool because you don't have to come out of pocket with the full amount. You only have to pay half upfront and the rest to do it in installments which is like eight dollars a month which is literally like nothing. Thank you Jessica read more

Jessica was so helpful. She answered all of my questions and I left very happy. I will definitely return to this location because of her when I need my phone looked at read more

I just want to mention how great the service is from Zack at this location. He took extra time to work on more than one issue for me and saved the day! read more

I went into T-Mobile yesterday 12/22/2022 I received the worst service from the rep Gilbert. I was greeted at the door and received the worst greeting. Before I was able to state the issue I was having the rep was turning me away before he knew exactly what my issue was. While the rep was helping he was very rude and disrespectful. The issue I had before I went is still unresolved. Thanks to Gilbert I will never be another T-Mobile customer. Only if no stars was available. I went in for customer service issues that the rep refuse to assist with. read more

If I could I would give this location & the people that work there zero stars!!!! It's ridiculous! If u don't like ur job don't come to work period!! I have came here a couple times & each time has been just horrible customer service with people who literally don't know what they are doing. The first time I came I wanted an upgrade. The guy told me I had to put $250 down payment to get a new phone.. didn't look at my information nothing. I went to another T-Mobile store (summerlin one which by the way their customer service was A1!) & come to find out I qualified for having no down payment. Imagine if I paid 250 for no reason all because the person at one T-Mobile store was too lazy to look into my account & give me proper information?? The second experience was with my aunt. She was a sprint customer but because T-Mobile bought sprint out we had to go through then. Her old phone broke & she ordered a new one. First of all, they had so many people waiting in line & the workers were moving so slow as if there was nobody in the store. Then it took 3 people to work on my aunts problem?! Nobody knew what they were doing !!! Then they had the sprint lady who was a Mexican lady help my aunt & this girl literally was on her phone texting the whole time. Can u say unprofessional???????? Like seriously girl, u couldn't wait? Not only that they had to call people & inquire questions they should have known. All for them to say oh we don't have the SIM card that is compatible with ur phone. Now I can understand T-Mobile workers not knowing but the sprint worker? Cmon you should have said that right off the bat! Anyways they sent us to the T-Mobile store at the N Decatur location & let me tell u they were sooooo much more better. They couldn't even understand what the fuck the other T-Mobile store even did! Talk about embarrassing. I just want to make a point also, because this location is off E Craig doesn't mean treat ur customers like shit. It's sad to say people, but go to a nicer area u wil get treated way better. Smh it's so sad. I will never come to this location & so many people walked out . If u don't like ur job don't do it. Don't make ur customers feel miserable because u can't give proper information. Don't make ur customers feel bad because u don't like ur job. Seriously consider going to any other location than this one. Their customer service is THE WORST I HAVE EVER EXPERIENCED IN MY LIFE . Location should be shut down. N Decatur location & summerlin will treat u way better & actually know what their doing. read more

I'm really surprised at the reviews for this location. Tonight is the 2nd time I've been to this location and here is my review (I tried to post on the main T-Mobile site and they wouldn't allow it)- I've had issues with T-Mobile and the way they don't give loyal customers the same deals as new customers but I will say that I went to a T-Mobile store tonight and I will give a HUGE shout out to Ismael at the T-Mobile in NLV@ the Sam's/Lowe's shopping area. He went over my options honestly and in the end I felt NO pressure. He really did have MY best interests in mind. He said go home and think about it. My bill would go up nearly $200 per month for me to get the BOGO, change plans, and add a line. This is actually really ridiculous for a loyal customer but that's T-Mobile for ya. No rewards for the loyals. Main motivation for this post was to recognize Ismael. He's a keeper and I hope he does well in his future endeavor's. read more

Associate Tyler needs to learn how to talk to guest on a professional level. Associate like this gives the store a bad reputation. read more

I visited the T-Mobile store at 1975 W Craig rd suite 110 NLV, NV 89032 to return 2 cellphone USB-C to USB-A wall chargers on Sept 20, 2020 approx 4pm. The Asian male associate (I can't remember names) asked for my phone # to pull up my account. He pulled up my account & said your a Sprint customer; I don't know how to process Sprint customer returns & the associate that knows how to process Sprint returns is on maternity leave. He attempts for 25+ minutes to process the return unsucessfully. HE ASKS CAN YOU GO TO A DIFFERENT STORE LOCATION TO RETURN THE CELLPHONE WALL CHARGERS FOR WE DON'T KNOW HOW TO PROCESS SPRINT CUSTOMER RETURNS? I ask can you ask one of your 3 co-workers to try to process the return? A white male doesn't even attempt to process a refund, but says the worker that processes Sprint returns is on maternity leave. A black male attempts 5+ minutes to process the return unsuccessfully. I pick up my 2 chargers & exit the store. We drive to the T-Mobile store at 2598 E Craig rd D-2 NLV, NV 89030. There were 4 females & 1 male worker, they explain that neither of them know how to process Sprint customer returns. The male & a female worker call a "Sprint" worker that is not there & they instruct them over the phone how to process the return. read more

T-Mobile - The return receipt for the 2 cellphone wall chargers - Mobile Phones Near Me - North Las Vegas, Nevada

I went looking for help with my account and they told that they don't have answers, they only sell phones and plans that I need to call customer service and didn't even give a card, just wrote the phone number on a piece of paper and say good bye. read more

I came 10 minutes before closing but I called in the morning to ask the guy if that would be ok. He was great, so nice. I explained to him that I had no idea what I actually needed. My mom canceled my service with another carrier and she emailed me instructions on what I needed to do 'per another t mobile location'. I just moved to Vegas from the east coast and desperately needed new service and my cell phone to work. Running to the store after work, I was greeted by a girl at the front when I asked if I could come in, after responding that they were about to close told me 'how am I supposed to help you if you don't even know what you need to do.'....well that's exactly why I came in here. There was some confusion as to what I was supposed to do to get on t mobile, luckily a guy stepped in to help. He started the process but I did end up walking out. The customer service was very rude and I haven't been back. I'm considering staying with another company and paying more after my experience. I felt embarrassed by the way I was spoken to and she made me feel inferior for not knowing much about cell phones. My advice would be to not come here at all, I wish I didn't. If I do decide to switch to t mobile I for sure do not want to give that location my business, until then I'd rather pay more for a company that cares about customer service. read more

I came here to start using Tmobile service and a new phone. To my surprise, everything went smoothly and I had no issues. I was helped by Luis L. who was very professional, and for the questions, he couldn't answer he looked them up for me and walked me through the whole transfer process. I have the military plan but I basically get unlimited everything for $70 and if you travel to Afghanistan or Iraq you get unlimited data as well in those countries which is one of the main reasons why I wanted to go with T-mobile. I asked for promos and Luis pulled up the ones that I can get. Dec 2018 the store had iPhone Max plus and Samsung S9 plus discounted so I went with the S9 and cut the Apple cord off finally. The location is in a shopping center across from the Cannery casino. I almost forgot they couldn't transfer my number in the store because I didn't really know my account number, (burner simcard) so I just took the number T-mobile gave me. One day later T-mobile called AT&T for me and had them give me the acct number so I could get it transfered. I thought that was pretty awesome :) read more

Received great service today duplicating my old iPhone to another of the same type, inspite of the IOS being different versions. The staff patiently answered all of my questions regarding the transfer and worked together to promptly complete the task. Thank you for saving me a trip to the Apple Store and a long wait! read more

Javier was helping my husband. He wanted to purchase a new phone. We went in around 630 and they told us it would be a half hour wait, so we asked them to text us when it's our turn. About an hr later we went back in the store, and it still wasn't our turn. He waited for his turn and it took them 20min to explain and talk about everything. Javier then told my husband it would take about 15 min to do the transfer but because it was already 7:55 he didn't want to do it because they close at 8. HIGHLY disappointed and we will not be returning to that location to give our business. read more