Unfortunately you have to leave at least one star for a review. I went to the store to return an old phone I needed to turn in for an upgrade I purchased at Best Buy and had been cleared for a trade in credit. I asked the guy to reset my phone and he triggered a reset that I had to go to Apple Store to get reset. TWICE. Went back and then the guy refused to take my phone. Lazy untrained I knowledgeable. Go to any other store and save yourself a nightmare on ATT street. read more

I called because I didn't want to physically go in the store to ask general questions. The "manager" Emily, who I spoke over the phone with (if that's even her name, as she didn't want to give it to me). She basically cut me off and said to call 611 because she has other customers that just walked in and I'm not a priority. Not sure if I'm misunderstanding, but what difference does it make as a customer who called vs a customer who showed up. Totally rude. If I could give her pessimistic attitude 1/2 a star I would. I called at 7:38, so I will be calling tomorrow to see if that's really her name. read more

Em was kind patient and helpful. After a horrible experience at a different store I was surprised to find my heart open at all to trust-- but I even clicked through without reading the fine print! "You are trustworthy..." I said to Em. Confirmed. Leaving happy. The indoor air quality is good and I did breathe easily in this clean store. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

I've been to at least 4 different T-Mobile locations in my area with varying degrees of success in getting my issues solved and questions answered. Do I was skeptical when I walked into the Lavander Hill Drive store #190. Right away, the store was neat, clean, and organized and I was greeted by EM P when I walked in. I was looking for info on home internet vs. Cox mobile plans and right away, EM was on top of it. We found that they do service my new homes area at a substantial savings based on my usage and devices connected. I had been way overpaying with Cox. We also got some deals on MLB TV and Netflix added which will save me money. EM then offered to help out if I was having issues connecting router or had any other questions. A great experience all the way around. This is my new t-mobile store for sure. read more

Jason assisted us and went through all of the store promotions and monthly plans. Hubby explained that we are currently with Consumer Cellular- also has hidden fees, but the coverage is very bad (hubby loses calls when he walks into our kitchen in our Townhome unit). Jason also mentioned that the store promos are different than the website promos (no price matching). In over 200 countries, Mexico and Canada are included. Cell service is great, so Jason explained that yes, it is a little higher, but that's what it comes down to, the service. No hidden fees. Activation qualifies for new phones for free, with a two year contract, third line is free, there were four plans available. Hubby said he really wants the 17 because of the Camera specs. There seemed to be other walk-in likes us. While we had a lot to think about, we appreciated the time he spent with us. Jason is very knowledgeable. And he is very nice. He also answered any questions that we had too. read more

I have been a. T Mobile customer for 4 years. This past month I had a concern with my account and billing. After many phone conversations with customer service I still had a problem. I went into This T-Mobile and Mark the Manager and James helped me resolve my problem. They understood my frustration and were very kind and professional.. yippee my phone and WiFi service are back on Track... read more

James is the man, great personality. Great human, honest amazing. He is the greatest. James deserves the world, no other person is on the same podium as James, james is the messiah of the T-Mobile world, he made my experience great. I'm sorry I didn't buy the iPad or the watch but James made me feel welcomed and I can't recommend him enough. James is great, such a great soul. I bought 3 iPhone 17s 2x pro max's. James is the MAN. Love you James, 11035 Lavender Hill Dr Ste 190 Las Vegas, NV 89135 United States read more

Incompetence to a level I've never seen before. Spent 3 hours, paid off old phones, tried to transfer numbers from att only to be told I have to wait 90 days, this has been by far the worst experience at a phone store, if you can't train your employees to do their job properly, you might want to close your doors for good. You wasted my day, you wasted my money, you wasted my time! read more

This store commits fraud. Went to open an account they lied about what they could do when I came time do it phones and plans. I told them to unroll the deal since they couldn't fulfill what they said. 2 days later my account is still open and has phones I don't have and have never had attached to the account that I never fully opened. Shady place stay away read more

I lost my I phone Sept. 14th. I went into the store and had a marvelous experience. Salesman's name was Yoni. I was having such a bad few days and Yoni not only was professional, knowledgeable, and efficient but noticed that I was struggling that day. He was above all empathetic. He even followed up with me to see if my replacement phone arrived. Toni's is a tremendous asset to the T Mobile family. Highly recommend. read more

Zero customer. Walk in, expect a greeting, acknowledgement, an We'll be right with you, but absolutely nothing gave it what I consider enough time and walked out. First time, last time. read more

Went to T-Mobil to help my mom set up an account. Lacie one of the clerks was patient, helpful and kind. She made the whole process easy and pleasant. read more

Please be prepared for long wait times. Waited about 30-45 minutes just to talk to someone. It then took another 2.5 hours to turn a phone in and pick one up that should've already been ready for pick up. While the workers are compassionate for wait times, they make no effort to speed up the process or move with haste. read more

We have had Verizon for almost two years. This last year while speaking to an online representative they talked us into a new plan that of course extends our contract but was supposed to save us $40 per month. They sent us written confirmation of this but the discount was never applied. After 8 weeks of follow up, 5 representatives and over 5 hours on the phone, and multiple promises to rectify the situation, No one could fix the problem and each rep we spoke to saw zero notes on our account of our numerous inquiries. They finally advised us to walk into our local store. What a mistake. When we presented our issue we were told we would have to go to a corporate store. No offer to assist, or make any calls or help, just basically kicking us out and not caring at all. Customer service is clearly NOT part of Verizon's business model. Don't go here! read more

Horrible customer service! I went to the store at 7:15 p.m. to pick a phone exchange for warranty. The girl said we don't do data transfers after 7:00! I looked around and there was one other customer in the store and there were three people "working". When I walked in two females were sitting talking to each other so I said to her I'm sorry I interrupted you from sitting with your friend and gossiping but why can't you do my data! She just kept saying they don't do it after 7:00 so basically these people at the store are just lazy and don't want to do their job I could understand if it was busy It wouldn't have been a problem but since there were three people working and only two people in the store there's no reason she shouldn't took care of me. I've been with T-Mobile for 23 years and I have never had an issue like this. I'm done with the store! Management needs to fire these two women that just sat around and gossiped and didn't want to help a customer! read more

We just left this location. While we always expect a little wait, especially on weekends this time was exceptionally long. When we checked in, we told the lady checking us in that we needed a new screen protector for my daughter's phone. In an effort to dismiss herself from actually doing any work she had us wait for 45 min to then be called by a customer service rep. Arman was welcoming and very helpful. It came to be that they did not even have the screen protector we needed. So after waiting 45 min, we filled out one online form and it will have to be shipped to us. It also came to be that the lady who checked us in is the store manager, which means she was perfectly capable and trained to be helping the enormous amount of customers waiting and instead chose to be absent or simply chatting. She could have chosen to help us with our task (that took less than 5 min) but instead she had us and many other customers wait. I will not return to this location simply because of this manager's inaction. We have been with T-Mobile for over 5 years and while we have had many positive encounters and even meeting Arman was positive today, we will NOT tolerate negative experiences as loyal customers. read more

Honestly I have never had any real big problems coming into this location. Yes the waits can vary and sometimes waiting an hour to an hour and half is crappy, but they do focus the attention on each individual customer and aren't all over the place. So far I've been here 3 times for a new phone and my wife's phone and screen protectors and service problems, but never had any issues. Honestly every time I have come besides the wait times, the staff seem really laid back and actually care about helping. read more

It was difficult to access all the 'perks' promised to our family when we sighted up for T-Mobile service.

We have been with them over 20 years. Great service. Customer service and the great deals on new phones never end. The coverage beats all!!

Staff is very inconsistent and it's extremely hard to get anything done at this location, would much recommend Boca Park location over this one. read more

Usually when visiting cellular Companies it's not a satisfying experience however this one was a bit different. At first I thought I was headed to a big fat 1 star but by the end of my visit it turned to 4. Want to give a big shout out to the manager on Duty Christine as well as Edward who both helped make my over an hour stay a bit more pleasant. It would have been a 5 star but someone at corporate made a slight boo-boo requiring me to come back for a brief 10 more minutes. read more

Had a very pleasant experience with Cameron who was our service worker. Made the transaction painless and understandable. he even helped us to reduce our bill by moving to a different plan. It was pretty painless to trade in our Old phones for new phones which will come in the mail. read more

Went to upgrade 2 phones. Juan started us off, took outstanding care of us. Answered any questions or concerns we had, and set us up with the best phones for us. Richard came later and helped to download info to my new phone (voice mails which I NEEDED to keep) and took his time explaining the new phone to me. (I phone from Android) Both young men were very courteous, knowledgeable and very helpful! Thank you again to both read more

I've been with AT&T for 20 years never had a problem , But the monthly bill was too much for one line so I switched over to T-Mobile. Big mistake! Big! People there are liars, it's like they all went to school to learn to lie to you ..The worst service here in SUMMERLIN or anywhere. And they never gave me my free iPhone 13. if you want problems , go to T-Mobile. You'll get exactly what they're offering you. Problems! ‍. read more

My husband and I went into T-Mobile as previous Sprint customers. Dejon helped us with what we came in for and then some. There were a few features for us as transitioning customers that we were unaware of, and has really made our service better. Dejon was friendly, knowledgeable and professional. read more

I always avoid to come this location because poor customer service and never get a thing done or service done this place.. today I had to come this particular location because I had to return my old phones and no other place is not allowed.. now I am sitting this place hours just to return old phones and asked manager if I just can return the phones but she just said everybody is busy and they go by the list.. I get it this but I don't think it is pleasant to come this place anyway anytime from previous experiences and now read more

I love coming here I live on blue diamond and I come here just because the service is always great ! Arman was very helpful and patient great customer service read more

The salespeople are incredibly unethical. They straight lied to me about what my bill would be, ended up being $80 more a month than what I was repeatedly promised. I definitely learned my lesson, they will do anything to make a sale. read more

T-Mobile is a joke! They do nothing but jerk me around. I played by their rules. I ordered phones online like always do. This time I decided to upgrade 2 lines to iPhone 13 pro max. Like always, the orders shipped. Unfortunately UPS STOLE EVERY PHONE ON THIS ORDER EACH TIME. I call customer service. They open "investigations" and make me wait. I call customer service and they tell me I can go to the store to update. Stupid me for trusting LIES as EACH TIME I go to a store, they can't do anything. However, this store takes the cake. I was given FALSE information from the condescending female representative. She didn't like my attitude after she could not help me. Nor was she reluctant to call customer service. When she did, she showed ZERO EFFORT and then hung up on them . She BLATANTLY LIED to me about my situation and rudely said "I can't waive my magic wand". That's Customer Service? I don't think so. I don't appreciate being patronized with an attitude like that. I have been a loyal customer. I am abandoning these classless unprofessional unorganized joke of a company. STAY AWAY from this organization. read more

Nico at this location literally saved the day!! Phone broke while on vacay we were in and out with new phone in hand in 20 mins allowing us to get back to our trip. Thanks Nico for being read more

This store is inconsistent in how they administer policy. My family walked in and were promptly greeted and checked in by an employee who was very helpful. We waited for about 10 minutes and another employee approached and asked if we had been put down on the list and was very friendly, we had already so we continued to wait until the next spot opened up. We waited about 30 minutes total and then were called up to be helped. Upon approaching the counter the employee asked if our daughter had a mask, we stated "no she does not need one" as we saw 2 other children without them in the store. She said it was policy that she have one and said she would talk to the manager to which my wife said ok. She comes back 5 minutes later and said the manager was on the phone and couldn't talk but the policy is anyone over 2 must have a mask. Seeing as how 2 other kids who were obviously over 2 years old didn't have them we felt discriminated against and she made our child feel like she did something wrong. If it truly is a policy then it should be communicated clearly when we check in and not after we are in the store for 30 minutes and have 2 encounters with other employees that did not say anything. It's the principle of it that is the problem whatever you believe on masks. The only good part is we were able to go right next door to Verizon and get a better deal and also convinced the other 3 members of our family to switch too!! Thank you for helping TMobile read more