I don't get it. I walk in and schedule an appointment. They said about 1 hour 15 mins and they would notify me when I was getting close to my time. Nope, never got updated information and almost 1 hour and 30 mins later and they said for me to take a seat, in which I did. I sat for another 20 mins before anyone came up and assisted me. He was very nice. Didn't introduce himself, but people these days have trouble with manners it seems like. I guess I am old school. Anyway, he couldn't help me and didn't know how to fix my issue and didn't refer me to anyone that could. The weird thing, as I waited to get seen for almost 2 hours, I saw that there were more navy blue wearing employees standing around than customers. Not the best service. Sorry Apple. read more

I had a scheduled Apple Vision Pro appointment today at 2:00 PM at the Apple Store Summerlin. I arrived on time, but was told there would be an additional 20-minute wait. An appointment should mean the scheduled time is honored, and I was unable to stay, which resulted in a wasted trip. The "worker" didn't apologize and was patronizing. You want to sell a $3500 piece of tech but fail to make the experience premium. On top of that. you hire poorly skilled customer service reps. I see why this place has bad reviews and I would suggest taking your business to another Apple Store. read more

A few days before New Year's Eve, I ended up buying my husband a new iPhone 17 for a holiday gift. The online option at the Apple website, had an option to select in store pickup. The closest Apple store to my residence is the location in Downtown Summerlin. It's one of the few Apple stores in Las Vegas! The Apple store is a part of the major retailers and offerings in the Downtown Summerlin shopping district. The store is near Macys and there is plenty of parking available. I ended up parking at the Macys parking lot and walking over to the store, arriving just as the store opened in the early morning on a Wednesday. Inside the store, there was a wide range of Apple's latest devices and accessories from iPhones, iPads, MacBooks, Apple Watches, and more! There were plenty of Apple Specialists available to answer any questions, assist with product setup, or help to explore features and services. There is also technical support by appointment available at this location, which allows customers to bring in devices for diagnostics, repairs, and troubleshooting. The store also participates in Apple's Today at Apple program, which offers free sessions and workshops on creative and technical topics. Some of these topics include photography, coding, music creation, and even device tips! The pickup for the new iPhone 17, in orange, was seamless. The setup and transfer from the previous iPhone device had no issues. Everything backed up and restored properly. I'm aware of the Apple store in the Fashion Show Mall, but this is a great location too! The team members were helpful while exploring the store! read more

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I walked into the Apple Store to replace my iPad and quickly picked out the iPad and cover I wanted. When I attempted to pay, I was told I was "in the queue". Waited several minutes and left. I needed no help, they just wouldn't take my money read more

So yesterday we went to the Apple Store to see if they could fix my husband's phone. The back was cracked and the buttons weren't working. Before that, we had gone to Best Buy, but they told us the phone would need to be shipped out to get fixed--which wasn't an option for us since my husband really needs his phone for work. The Apple staff were honestly so nice and helpful. They let us know we didn't have to ship the phone at all and that it could be fixed right there at the store. They said it would take a couple of hours (about 3 hours max), which I didn't mind at all--and the price was even better than we expected. Overall, it was a really good experience. I'm just glad my husband is getting his phone fixed without all the hassle. read more

let me start at the door with Robin the security guard amazing!!!! i have a disability and she was so helpful. i was soo great and appreciative for her. lovely to chat with and she made sure i was ok during my visit. Tony T made my apple experince great he gave it to me straight and exhausted all avenues to fix my issue. he made me feel comfortable and talked me through every step my phone froze during a system update today which left me with out phone for the entire day. factory restting you r phone is not ideal but i was completly comfortable doing only because tony told me up front worse comes to worse that maybe the last result if the other option dont work. knowing that he tried many ways and didnt just wipe my phone and talked me through it I had full trust that he was not leading me wrong. even stayed a little longer to make sure i was comfortable with the decision.SO grateful for him !!!!i tend to avoid the apple store because im easily over stimulated but i will only go to the summerlin Apple storefor Tony! read more

VERY POOR CUSTOMER SERVICE!!!! So Sad, we walked in at 2:55 pm. They told us that they can see us around 5:15 pm. We get back to the store at 4:55 pm. At 5:30 pm, we ask about our appointment. A young Brazilian lady said she would check us in. Then she comes to us and says, "We have 2 people ahead of us." We explain that we have been waiting since 2:55 pm. She did not care. What is worse is that, as we are driving home, we get a text saying that, because we did not check in, our appointment was canceled and they are moving to the next person on the list. WE wasted our Sunday afternoon and evening due to poor service, and the phone problem was not resolved because she canceled our appointment. It is now 7: 30 pm. So sad. read more

When walking in I had to chase down an employee to get help. No one ever asked if they could help me. Then when I asked if they could help me, they were rude as hell! Like I was interrupting their day. When I told them my problem, they couldn't do anything because Apple is operated by controlling idiots. And won't let you gain access to your account for 6 days if you are locked out. Even if you've proven your identity over and over and it says you will be notified in 24 hours, but still won't unlock it after that period. Absolutely ridiculous! What other software program does this to you other than Apple? I have never had such a problem regaining access to MY INFORMATION and I have never dealt with such rude and unintelligent individuals while dealing with this problem both in person and on the phone. YOUR APPLE SUPPORT & CUSTOMER SERVICE IS BROKEN! I will never buy an Apple product again! I'm glad my phone is the only stupid decision I made with this product. What a joke!! read more

Franco - 5 stars store - 4 stars apple support - (-) star Apple Support Experience - Great Technician, Poor Warranty Support I recently visited the Apple Store to get my Airpod Max looked at. Big shoutout to Franco, the technician who helped me. His service was excellent -- he communicated clearly, was patient, and genuinely cared. Even though he couldn't replace my device, his professionalism stood out. I'm a long-time Apple customer and own nearly every Apple product, except for the Vision Pro. I upgrade regularly and have always supported the brand. However, my recent experience with Apple's warranty service was extremely disappointing. My AirPods Max are listed as eligible for "Express Replacement," but that promise wasn't honored.I'm To make it worse, the Genius manager told me I needed a "CS code" from customer service -- but after being bounced around multiple departments, I ended up speaking to a senior manager who didn't seem to care about resolving the issue. Apple makes premium products, and I expect premium support -- especially when the warranty clearly promises certain services. This experience felt frustrating and misleading, and Apple needs to do better in honoring their own terms. read more

Apple - Summerlin - Chat customer service says will give me a "CS code" but they lied! - Computers Near Me - Las Vegas, Nevada

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Always a great experience here at Apple Summerlin. Picked up some new AirPods Pro earbuds. Nothing better than an outdoor mall it makes the shopping experience so much better read more

I called to make an appointment and ended up ordering a new watch over the phone. Showed up and changed my mind and got a different one. The 2nd guy that helped me was super informative and helpful in explaining the difference in the one I ordered and the one I ended up getting. I upgraded and am super glad I did. He helped me set up my new watch and cancel my order. Super quick and friendly service. I'm sorry I forgot your name but wish I had you from the start. read more

Apple - Summerlin - Series 10 with cellular - Computers Near Me - Las Vegas, Nevada

Terrible service for such a high-end brand. Waited for a sales assistant for quite some time when I ask someone else if they could serve me and she said no because it wasn't her zone, waiting in a zone where there is one person working and yeah, there are four other people in a different zone doing nothing that can't help out! read more

I came in and was told the wait would be about 50-60 mins. It ended up being 90 mins but it's ok because it was worth the wait. I was assisted by on the Managers whose name is Max and he assisted me and I am grateful. Thank you Max for being so sincere, compassionate, and understanding to my situation. I hope this Apple Store gets more kudos because they deserve it! Mahalo, Leilani read more

I had an appointment. When i arrived i checked in. Waited an hour. Asked if i could get helped, and they said oops sorry we must've missed you. Like what does that even mean?? I walked out. Another person i was sitting next to waited even longer because they bought a brand new i pad and this store gave them a used one. This place sucks!! Apple do better. Huge waste of time. Do not go to this location read more

Truly, the worst Apple Store in Las Vegas, Nevada these employees are uneducated They act as if they know at all, and they don't really know nothing. They always give you an attitude. This is the second time I have went to this Apple Store and walk out disappointed and upset. Please go to any other Apple Store.!!! read more

Came here the day I had an issue with my Apple phone. Can only be seen with an appointment. If someone doesn't show for their appointment they go to the next person, the. There is no walk ins allowed. Made an appointment with the store associate. Was super easy received an email with the time frame and date. Came next day I was 15 minutes early, was sat immediately. There was an assistant that came over asked a few questions and asked us to wait for our Technician that she would be with us shortly. Having Apple Care saved me from having to replace my entire phone. Payed $99 for a swap I guess there was water damage which doesn't make the swap free. Overall, great customer service, service was quick for the most part read more

Good people who work here! Helped us through figuring things out with my Dad's devices and Apple account after he passed away.

This morning I was at the Apple store and was very badly treated. So when I called for the manager, the atmosphere inside the store looked at me as if I was doing something very serious. Finally, the manager arrived and things got even worse. Terrible treatment from the manager, his name seems to be Alin, or something like that. Terrible service Apple Summerlin, today 10/30/25. read more

Went in to get my iPad serviced. Customer service told me they'd call me and never did. I guess I'll buy an android

This place has really gone downhill. The store had dirty rags left on the tables. The security guards stare at you as if everyone is there to steal something. A lot of the employees were standing around laughing and talking to each other. Thinking the Apple Rep would redeem Apple's reputation, but no he lowered it. Troy, blond guy with the tattoos should work somewhere else. He was not informative and explained things in a condescending manner. I will never shop here again. Courtney, the manager, was helpful but this store does not represent Apples's brand. read more

The pros: I got my phone battery replaced in about 2 hours and it works fine. The cons: The staff are so smug, full of backhanded compliments, and argumentative. I've never had my needs so quickly and efficiently met in a more condescending and disrespectful manner. I don't know if I should be grateful or annoyed, and based on that conflict, my rating is 3. read more

Okay stop and praise your workers now apple . Apple is general to me is great I love apple products and apple service they are usually always helpful and available on service different platforms and I appreciate the great customer service. My in store experience was amazing and I was scared and skeptical to go in thinking Apple couldn't do anything to help me silly me . My AirPod pros were giving me issues for the last past month and I really didn't want to have to buy brand new ones but the apple support person told me to bring them in the store to see what they could do the techs were Anthony and Frances and they were so kind and informative and great , they did tell me that my air pods were failing but the good news was they were able to replace them !!! Thank you so much for the great service I'm sooo happy! Android could never lol read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

Had a great experience and service. Made a 1030 appt and was checked in by 1036, and seen by 1045. Robert one of the managers was very knowledgeable, friendly and super customer service oriented. He thoroughly explained everything and went above and beyond to make sure our visit exceeded expectations. read more

A young man by the name of Tyler Stunja helped me with my purchase He was very knowledgeable on Apple products, which I have now clue about He was super sweet, he def educated me I would def come in and have him help me again Not only was I hesitant from switching from Samsung to Apple, he reassured my decision based on his excellent product knowledge on these Apple products So hard to find good employees nowadays. Way to go Apple on getting good employees! read more

Great experience! Chase was extremely efficient and helpful with my MacBook Air purchase. He answered my questions about my old laptop from 2015 getting viruses and how to be aware of phishing scams. I was in and out of there in 15 minutes. I booked an appointment time the night before. Very very happy! read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

Store associates were not helpful nor would they match what apple corporate said they would match and were able to do in store. One associate said it was possible but manager wouldn't allow them manager stated it was impossible to do. Not sure which is accurate. Was able to show text with apple support but they did not follow through with what was stated read more

Apple - Summerlin - Images of text with apple - Computers Near Me - Las Vegas, Nevada

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DO NOT BUY THE 16e!!! The WiFi is LESS powerful than older iPhones. Not the cellular service, I mean the WiFi itself ie connecting to home or outside WiFi. Absolute garbage. Obviously apple increased profit this way, it's $700 for 256GB unlocked. WHAT A RIPOFF! Steve Jobs must be rolling in his grave. Going for Samsung. My friends Samsungs have become far superior to the apple offerings. Had enough. read more

I was told to wait at a table where Apple Watches were. I was interested in buying one. Salespeople walked right by me when they saw I was standing there for quite a while. I felt totally ignored and was quite upset. Eventually I walked out. read more

This is truly the only Apple Store I go to! I find it to be the most hassle & stress free location Apple has here in Vegas, but that's just my opinion!! Everyone here is super sweet & so outgoing!! Checkin is always a breeze!! I forgot who checked us in, but she was truly so sweet man! I actually visited this location twice in a row, she remembered my kids & I from yesterday but point is, it's super nice to go somewhere & you're just surrounded by smiles & good vibes! Liberty was the tech who helped my husband & I & she was phenomenal!! She truly went above & beyond to get us my husbands replacement phone the quickest & easiest way! She was able go get my husbands iPhone overnighted from The Forum's location to Summerlin - lifesaver! We try to avoid the strip at all costs... lol. She says we'll most likely be getting a phone call tomorrow for my husbands iPhone, can't wait to go in & do the switch!! I know it'll be quick cause it truly always issss! Can't even imagine how busy & crazy it's been lately w the new iPhone release, just know you guys don't go unnoticed! Thank you guys so much! *UPDATE: we got my husbands phone next day like she said we would! Truly was a breeze! Thanks again for having such incredible customer service & positive energies!* read more

I went into the store to pick up my MacBook Air after saving up for several months and was so excited! I had been in a few days ago to discuss the right model for me, and the staff was so friendly and helpful. I forget the young woman's name who helped me but she was extremely well-versed and talked me through what a great budget option was or if I wanted to go higher what the benefits also were. Ended up doing the latter! Would highly recommend this Apple Store. read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada

My phone broke and I needed to get it fixed. I was helped fast and phone was fixed that day. Pick up was easy and price was free because I had the insurance!! Super helpful and friendly! read more

Great Team Work!!!! Very nice staff!! As soon as you walk in you are Greeted by the Apple Staff!!

Apple has many great products from iPhones to iPads, and this is a very attractive store in Summerlin. The interior is beautifully designed with light woods and attractive displays of all their products. Scheduling a service visit is extremely easy using the Apple app, and the whole process was quick and easy. The staff are genuinely friendly and extremely knowledgeable about their products. They have a very large selection of everything from electronics to all the associated accessories you could need or want for your Apple product. All of their electronics are on display for you to easily pickup and try out before deciding. Apple products are not cheap, but they are sophisticated and very visually appealing. This store is a great choice for all your Apple needs! read more

Apple - Summerlin - Case selection - Computers Near Me - Las Vegas, Nevada

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Gianni was awesome! He was a great representation of expert quality customer service. We have been here to buy things at least 4 times and the service has always been fast and efficient. Really appreciate the customer care. read more

Special shout out to Dillon! Because of YOU, I can use my MacBook Air! Thank you for your patience and helping me get set up super quick! You rock! I'll be back for more lessons and quick tricks! read more

Apple - Summerlin - Classroom monitor - Computers Near Me - Las Vegas, Nevada

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We called ahead of time to see if they had an imac for my small business and they did . I got greeted right away and taken care of . We even got some extra items . I'm very pleased with my purchase! Even tho it was busy it didn't felt like ir at all . Every customer had some one helping them . I definitely recommend this location plus you get to shop and eat around. read more

Apple - Summerlin - So happy with my new imac - Computers Near Me - Las Vegas, Nevada

Excellent customer service by the technical support team I had trouble getting hotspot on my MacBook Air but no issue with my iPad. Ralph was patient enough to go over all options. It took 90 minutes to update my OS and it finally worked. It was nearly 8pm. I was extremely happy to get my problem resolved. Thank you. read more

Great with product availability, however the customer service is very inconsistent! Location: This Apple store is located in downtown Summerlin. The location is really beautiful and in the perfect spot of downtown Summerlin. Parking: There is street parking as well as private garaged lot parking in downtown Summerlin so parking is never an issue. Product availability: I normally come to this store when I need to replace my charger cords. They always have what I need in stock. Customer Service: Inconsistent. On some of my experiences here, the service has been great, however there are times including my most recent visit to this location where the customer service has not been so great. The associate who completed our transaction most recently (01/25/23), he had a very blah personality. With as many associates that this location has on the floor at a time, you would think the customer service would be immaculate all the time. Overall: Overall, I love the location as far as convenience and product availability, however, I wish the customer service was consistently great. Overall Rating: SOLID 2.7 STARS read more

1) Can someone please turn on the lights in this store. It's dark and kind of depressing in here. 2) Please train more of your Associates. I see quite a few of them standing around, but when you need actual help with something, it takes forever! read more

Thank you James for accommodating me today and resolving the issue with my iPhone. Great customer service, very honest, efficient, informative and professional! Looking forward to coming back as a loyal customer for all of my Apple devices! read more

Apple - Summerlin - Computers Near Me - Las Vegas, Nevada