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PhoneWorld Tropicana

3.3 (28 reviews)
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Services - PhoneWorld Tropicana

Device support or repair

Mobile phone body repair

Mobile phone support

2 More Services

Tablet body repair

Tablet support

PhoneWorld Tropicana Photos

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Store, location, and sales associate.
Nicole E.

I was shopping the market for a laptop for myself so I initially turned to OFFER UP in search of options but decided that a store would offer better protection in regards to any issue I may or may not have with it and that would not be available if my purchase was made on offer up. I found a Mac laptop that peaked my interest that was for sale at a resale store called Phone World located on Sahara and Decatur in Las Vegas NV, when I got there I took a look at it and he plugged it in because it was dead sitting out on the shelf (which should've been a red flag to begin with) and briefly showed me that it does turn on and allowed me to take a quick look, and then he offered me $100 off because of "Black Friday". I continued to ask questions, one of which was regarding the return/exchange program that they offer. He told me if for some reason, any reason I was not happy with my purchase then I could bring it back on the 7-day guaranteed warranty . After getting it home, I quickly realized that the charger port was very sketchy, the charger itself had to be carefully put in and held in place in order for the laptop to register that it was being charged. I did set it up to charge over night but again within an hour or two of being disconnected the battery life diminished extremely quickly. Also while using the browser, I would type In Google.com for a quick search engine and it would repeatedly redirect me to some random search engine (finder.net) and it was taking 3x the amount of time it should've to load any and all pages. So this morning I immediately got it together with my receipt that clearly states that i have 7 days to return or exchange it for any reason and that the item wAs subject to a 20% "restocking fee" upon the sales associates discretion. I figured because my concerns were legitimate and I was bringing it back less than 24 hours after purchasing it that there would be no reason to attach such an astronomical "restocking fee". He , of course plugged it in for two seconds with the same charger that he used the previous day and told me that my charging concerns were illegitimate and that I could leave the computer there for some other guy in the back to take a look at it and if he felt lliie there were no issues THEN he would consider exchanging it for store credit. Even though in hand I had my physical receipt from my original purchase, Made less than 24 hours earlier and it clearly stated their 7 day guaranteed warranty. I presented my concerns and his standard answer was "I am going to have to follow the right steps before I can exchange or return anything," I mentioned that his policy on the receipt stated that if for ANY REASON I was not satisfied with my purchase I could return or exchange it within a seven day grace period. It does state that they could attempt to fix the problems if I want it but I was just not comfortable with the computer and I didn't feel like they would be honest with me either way. I felt like regardless of whatever they found in the back they would bring it back to me and tell me that it was fine so I told him I didn't feel comfortable with the purchase and regardless of what they decided to tell me they found or did not find that I would still like a refund. After going back and forth with him he finally agreed to return it to me and that under HIS discretion he would be charging me a 20% restocking fee of $180. I hadn't even have it in my possession for less then 24 hours, I had my original receipt and presented legitimate concerns so I didn't understand and was completely disappointed in there lack of quality customer service. Why should he get to keep $180 of mine after selling me a faulty product and then attempting to refuse me the warranty he offered me. I didn't use it at all, it's not like I kept it for 6 days and was attempting to return it after using it. Clearly stated on the receipt was that the 20% "restocking" fee, complete bullshit, was at the discretion of the sales associate depending upon the specifics of any one case. I am not sure what else I needed to do to not have to pay them for selling me a faulty electronic. In the end I ended up paying $180 to take a laptop home overnight, completely making the reason I chose to go with a small local business rather then an app totally pointless. I was shocked and disappointed with such poor customer service and their need to take whatever they possibly could from me. When I requested to speak with a manager, of course Alex, insisted that he was the only manager. I would not recommend or send anyone, including a complete stranger, to this store for any kind of purchase. I feel as if I should've gone to a more prevalent, reputable business that would be honest and fair to me. This store gets a huge thumbs down from me and I plan to make it known all over because I would hate to see anyone that's in a Similar situation as mine get used and taken advantage of the way I was.

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3 years ago

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4 years ago

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7 years ago

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5 years ago

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4 years ago

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5 years ago

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6 years ago

Gave us cases free phone cases. Nice location. Nice people. Head over there if u have a galaxy or LG. No iPhones. For free cases!

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5 years ago

This place is great and has great phones ! Super nice and helpful. Excellent deals and Jamila was super kind.

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5 years ago

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7 years ago

Was a great pleasure working with these guys. The purchase an Apple Watch. Great doing business with. Would highly recommend.

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5 years ago

Great service! Excellent prices. Came here to buy my son an iPad and we're really happy with out purchase. Plus we got a free case :)

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4 years ago

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6 years ago

Good selection, bought my iphone xs here for an awesome deal. Would definitely come back for what ever i need!

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8 years ago

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4 years ago

Never again, they sold me a blacklisted phone! They said they would get it resolved in 4 days time yet they never contacted me again!

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7 years ago

There good people. Wish they offer new cell cases when u get a phone from them. Not used and scratch cases.

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8 years ago

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7 years ago

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7 years ago

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6 years ago

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8 years ago

Just got an S5 at a discount and they threw in a free case and pop socket! These guys rock!

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6 years ago

I'm going here because I heard a great deal of positive things about this particular store

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6 years ago

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5 years ago

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7 years ago

That 20% deductible policy if you return the phone is complete bullshit and complete scam. PERIOD.

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Review Highlights - PhoneWorld Tropicana

Just got an S5 at a discount and they threw in a free case and pop socket!

Mentioned in 3 reviews

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People searched for Mobile Phones 1,994 times last month within 15 miles of this business.

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PhoneWorld Tropicana - mobilephones - Updated May 2026

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