1 STAR TERRIBLE CUSTOMER SERVICE I bought my girlfriend a brand new iPhone 17e from this T-Mobile location, and unfortunately the microphone does not work properly. My girlfriend went back to the store expecting them to simply run diagnostics and, if the phone was defective, help exchange it for one that actually works. Instead, the manager, Sarah, was hostile unfriendly, rude, and completely unprofessional toward her. She refused to make an exception and said we would still have to pay a restocking fee, even though the whole reason we're dealing with this is because the brand new phone we purchased isn't working correctly. To make matters worse, my gf took time off work to go to tmobile and they still tried sending us around town to an Apple Store for even more diagnostics, meaning more wasted time, more driving, and more gas. How does that make sense? We purchased the phone from this T-Mobile store. Why should we have to spend our day driving around town trying to prove that a brand new phone they sold us has an issue? We weren't asking for anything unreasonable. We simply wanted them to properly diagnose the phone and, worst case, exchange a defective device. Instead of trying to make things right, management turned a simple problem into a huge inconvenience. When customers spend this kind of money on a brand new phone, they should be treated with respect and receive some actual help when something goes wrong. Making customers waste their time and gas going from place to place while refusing to work with them is unacceptable. Extremely disappointing experience, especially because of the way Sarah handled the situation and treated my girlfriend. Based on our experience, I absolutely would NOT recommend this location. read more

Roll up after securing new Apple device. "Yo, maam, so so sorry however it's a 1-hour wait to help you or download this T-Mobile app (remarkably difficult to navigate is not disclosed) or help you 1:1 Waiting on everyone else in the store but you after above exchanged. Looks at You then goes back to her thing. read more

T-Mobile - Looking busy but ain't e; T-mobile not nailing it - Mobile Phones Near Me - Las Vegas, Nevada

This is not the closest T-Mobile store to my house, but it is the best. I had come here in 2019 for a new phone and when my old phone was breaking down and it was time for a new one, I knew right where to go. I have been a T-Mobile customer for over a decade and will not go anywhere else. I cannot say enough good things about Lacie. She was extremely knowledgeable and beyond patient when my 7-year old S10 phone was completely dying on me. She spent hours transferring my data to my new phone and barely anything was lost. Nowhere else would I have gotten that type of patience and thorough service to make sure I was happy. She has great knowledge of the company, the plans and the devices and is everything you could ask for during a stressful time of not having a fully working phone. My new S26 Plus is a remarkable phone and one that should last for years. The store layout is not great, it is kind of dark and all of the phones are bunched together, but that has nothing to do with the type of service I got here as it was outstanding. Special thanks to the rest of the staff who were great. read more

Awesome store. Awesome manager/owner. Las Vegas is lucky to have Tina the owner as ambassador of the model railroad hobby.

DO NOT go to this location at Boca Park if you're just there to pick up your Tuesdays Freebies! I've had the same experience every time when I go to this location to pick up my free stuff. They ignore you even if they see you standing in line for more than 10 mins with your phones in everybody's hand (obviously trying to pick up free stuff). I understand that they have other customers being assisted with. But they can still greet us and tell us that they'll be there with us in just a few mins. One associate even calls on the next customer in line instead of handing out the freebies to people already standing and waiting in line for 10 mins. to get their freebies. They DON'T care about their loyal existing customers! They only care about NEW customers or existing customers dealing new business with them. Feeling very disrespectful! Go to other locations even if you're not picking up your freebies! read more

I went today to get my T-mobile Tuesday free blanket and the customer service agent that was handing them out was so rude I only asked her a question and she responded back in a mean tone. I also witnessed the same employee respond back in such a rude manner to an older lady that was asking to get a blanket for her daughter. It is so sad to see that employees can't even handle basic customer service to us the clients. I hope the store manager takes proper action. read more

Laci H at the Las Vegas location on Charleston was beyond tremendous. I went in 1+ months ago to discuss our needs involving my daughter who was not in town yet, from across the world in India. We discussed plans and phones with our needs and we developed a plan. She helped in every step of the way with explanations that were great. She single-handedly got us to change from AT&T, after 35 years!!!My wife, my daughter and I could not be happier with her personal and professional attention. To be fair the entire store assisted in various items leading up to yesterday's switch to T-Mobile. Irene helped with some explanations when Laci was not present. Thank you read more

Bad service at all. We arrived around 7:10pm and waiting more than 20 mins. All of employees are looks no happy we are here, no smile on their face, no one asking why we here, after 20 mins one girl came and asked. And she said they don't do upgrade devices after 7:30. That's suck!!! read more

Welppp, I did a thing. I've been with Verizon since 2009. I switched to T-Mobile, and with my current plan, I'm saving over $100 per month, plus I get free in-flight WiFi, free Netflix, and Apple TV, and they're paying off $800 of my phone's cost, per line! They have more service coverage, including satellite phone service for dead zones ($10 more per month - not bad!). I have a clear phone signal in my house, where before it was super spotty. My 5G even works in my apartment without my WiFi even being on, which has never happened. Trent, the sales guy, went above and beyond, and helped me get all of the out of state folks on my plan switched over to T-Mobile. I'm super happy so far, and so is everyone else on my plan who are also noticing a difference. read more

T-Mobile - Inside the store. - Mobile Phones Near Me - Las Vegas, Nevada

Decided it was time for a new provider and honestly T-Mobile just seemed convenient and competitive and per Nextdoor would work well in my area, so even though I had a horrible basically non encounter at the DTS location I decided to give this location a try. Immediately upon walking in I was acknowledged, waiting a few for a free rep and then different plans and options were explained to me. The rep was Cindy. I didn't commit that night but on a following visit and that was also a positive experience if not longer just because of the transferring over of my information. My only complaint about the store is no public restroom, which I understand for security reasons, but being that this can be a very long process, a couple hours, a bathroom for the public would be a nice option. read more

I signed up for $100 for 4 lines. For two months they have charged me $300. customer service is nice and say they will fix it but so far has not. Ordered over the phone and the representative lied about what phones were available. hopefully they will fix it next month. regretting leaving Verizon. read more

The service that Meghan provided to us was above and beyond for the first time I was actually satisfied with Tmobile since I've been with them for over two years. We have yet to come back to get our new promotion phones next month, but I'm looking forward to working with Meghan again and getting the best deal we can. The time to go over our plan and all of the extras. read more

was eligible for an upgrade and had ordered a new phone online with an estimated delivery of 2 business days. 11 days had gone by & it still hadn't shipped. didn't receive help over the phone & was told to go in person so i came here. got checked in as soon as i got there, waited over an hour & was told by a separate employee that i hadn't been checked in. once i finally received help i was told that they couldn't see any phone ordered from their end (i showed the confirmation email) and was told i would need to come back later as they had a line- after i just waited over an hour. i asked okay then can i be helped when i come back? since i just waited an hour & they had made a mistake by not finalizing checking me in and i was told there was nothing they could do and i'd just have to wait in line again. multiple mistakes made on their end with no effort to help the customer. very unsatisfied read more

I had a great experience. Ken helped me with my answering service problem and told me to seek tech support if need... He was pleasant and professional that Sunday afternoon. So special thanks to Ken, I told him he would get a great review.. If you go to the Summerlin T-Mobile. Ask for Ken, he is awesome.. read more

Experienced the best customer service from employee Kapua Silva. Knowledgeable, efficient and very personable. read more

Went in for a routine phone transfer that never takes more than 20 min. Customer rep was trying to fix an issue with transferring my line but it was a mess, partially due to them not having WiFi, which is not the norm. After 90 plus minutes I asked to speak with manager. He was zero help and had zero professional ability to assist and resolve issues and only offered his company policy in which he would charge me $55 to restock the phone that I bought and they couldn't configure. The manager needs to be better. Period. Never going back to this store again which is unfortunate. read more

Multiple people waiting for help and employees having long, leisurely conversations with customers with no sense of urgency. Let's wrap things up and help the next person. Don't go if you don't have a lot of time to kill. read more

Had a great experience with Kapua. She was very friendly and helpful with my Apple Watch and new screen protector

Lost my phone during some performances. Gil (or Gilbert) was an attentive and more than helpful. Wouldn't want anybody else setting me up with my new iPhone. Cheers Gil! read more

Awful customer service. I don't recommend this location. Managers should get workers who are actually nice to people and willing to solve their issues. read more

Returning a phone, customer care told me to go to this store. I spoke with customer care before I drove here. The employee didn't even pull up my account, they just looked at the box and said they couldn't return it. read more

This review is not against a particular store, but against T-Mobile service or lack of service. This all started two months ago when I mistakenly paid my bill online and gave T-Mobile $1,900 instead of the $55 I owed. Since then I've been trying to get them to refund me $1,700 of it to no avail. It went from, yes we'll get it to you in 7 - 10 days. When it never was returned I called back and we went round and round all the way up the change of command. I've made at least 12 phone calls and spent at least ten hours on my phone. I even talked to one manager who said that the note now said, "on May 7th, it states we never received $1,900." After getting to a higher manager, he some how found that I did over pay them the $1,900 and he would start the process again. Now two months later, they say that they can't pay me back at all. Apparently the system will not allow it. So I asked, if I leave T-Mobile would I get paid back by check, he said yes. So now I'm leaving them for another company. But it gets better, I can't use the new iPhone SE due to they can't unlock it for me since I have not had it for more than forty days. So now I have to wait two weeks before they will unlock it for me to go to another company. Beware of T-Mobile. I live a few blocks from this store and barely get two bars on my phone and forget about heading north for much service. read more

T-Mobile - Mobile Phones Near Me - Las Vegas, Nevada

Great place to come! They had such a great staff that are willing to help you above and beyond and it made getting a new phone process so much easier ! read more

Phone dropped off my desk and said "SOS" with no sim info. T-Mobile chat agent (Rowena) was great but wasn't able to troubleshoot. They called the store for me to get wait time which I appreciated as I'm at work. I got to the store and there was a full store. GILBERT in store was AMAZING and QUICK!! While helping me the chat agent Rowena called the store to make sure I was being assisted. 10/10 experience today I truly appreciate both in store and online agents ! Many thanks read more

I need a Yelptician. It's my 200th review and I've become a Yelpaholic. I even got a new phone so I'd get all my Yelp notifications properly cuz the app was trippin' on my Samsung cellosaurus. T-Mobile take me awaaaay! Huh? Streaming videos without using my data plan?! Are you serial? AND I can go on Yelp all day and iHeart Radio still without using my unlimited data?! I think I'm being swept off my feet :-D They're hiring!!! When I walked in 3 sales reps on the floor plus 1 customer relations rep - Chad doing check ins, managing the scattered line, and answering questions; also preparing the set up of service plans as much as possible to assist sales reps. He took care of mine. Although the wait was super long with many customers, he helped make my transaction process quicker, by the time it was my turn. Good guy! Plus he apologized for the wait and offered water. While I was browsing looking for a bigger face phone, and checking out the Samsung Galaxy Note 5... oh buh-GEEZ $710 ppptthh... Dream phone no more. Cya' bye... Chad introduced me to the LG Stylo 2 Plus. It has the same screen size. Hmmm it's nice... it's cool and I can see more sh**! Hahahaa! Decisions decisions... Chad and Amber were working off a tablet that can scan a barcode from the back of my ID to auto fill their application. It has a card processor on it too, for payments. Hi-tech stuuuuff there. Loving the neon pink wall lights in the store by the way. AT&T used up my data plan when I'm on the Yelp and iHeart radio apps. T-Mobile does not! Their network allows connection to your laptop as a wifi hotspot. I used to have T-Mobile as my carrier over 6 years ago. I can say they've definitely gotten better. Thanks Amber and Chad for helping me with my new number and service plan!!! Also I hope your location hires more excellent customer and sales reps soon, so you can get your proper breaks ; ) read more

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The husband and I came here not too long ago to switch over from Verizon. Loved Verizon, but they were too expensive! It was busy when we arrived, but no problem because we wanted to check out the phones anyway. Brian, who I believe was the manager, put our name down on the waiting list and happily answered all of our questions. Watch out when you touch the phones on display. Most of them were oily and nasty! Don't know if they actually clean them or not (probably not), so wash your hands! Lance helped us with porting our numbers over and set up our new phones and account. It didn't take very long, although waiting for our numbers to port over took a few hours. He was friendly and knowledgeable. FYI, if you are looking at the iPhone 5, they only have the 16GB ones in stock at the store. The 32 and 64GB phones have to be ordered online. The store is clean and organized. Bonus points because pink is my favorite color! T-mobile's coverage isn't as good as Verizon of course, but I think I can live with it. One thing is for sure, I am definitely looking forward to seeing our phone bills cut in half! Also, T-Mobile is awesome for having NO ANNUAL CONTRACTS!! Located across Wendy's. Between Massage Envy and Mattress Firm. read more

T-Mobile - Mobile Phones Near Me - Las Vegas, Nevada

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New T-Mobile CEO tweets 'Bye-bye, Tucker Carlson,' won't sponsor him anymore Bye bye TMobile I will be canceling my personal and my business accounts that I have had for almost 20 years!!! read more

5/30/2021 Went in to get an upgrade for my daughter's phone. Megan greeted us and helped us out. She is very knowledgeable and tech savvy. I'm not as tech savvy; she explained everything in detail and was very helpful. I'll definitely be back for any future upgrades for any of my family's phone. Thanks again Megan! 6/17/2021 Went to change my plan for a more cost effective one. Megan just happened to help me out again. She broke down everything to me and helped solve what 611 couldn't. If you happen to visit this store; ask for Megan. She truly does care about her customers! read more

Absolutely disgusting service. Pro tip: switch to Mint Mobile, it was $300 for a whole year of unlimited service, and I get better reception than T-mobile. Anyway, I came in multiple times to cancel my account. I'm not on a contract with them, I paid off all my phones with them, I had no balance with them whatsoever. So a representative here walks me through cancelling my account with this. Assures me it's canceled. It wasn't. I came back to cancel again, and they tell me the last person messed up (of course they don't offer any kind of apology or refund of the money). They walk me through canceling it over the phone. We get a confirmation again that it's cancelled. Fast forward to January and they charge me AGAIN. I call, and they tell me I need a code to make any changes to the account. I tell them "I was never issued one, my elderly mother used to be the primary account holder but now I am, is there a way to get a new one to please just stop the charges?" They straight up told me "no, that's impossible, sorry." So now it's literally not possible to cancel the account at all, so they advise me to yank my payment info (make sure you guys pay with a card and not a bank, because they refused to take my payment info off, I had to order a new debit card). I get a collection notice 6 months later that I owe them over $600. Don't take your service here, please. They look for any way to take your money with loopholes and shady business tactics. I'm shocked people still use T-mobile considering they are the most expensive out of most retailers. For what cost of month of service there for me was a year of service at Mint Mobile. Don't let T-mobile make a victim of you as well. And a special thank you to the store workers who kept telling me my account was canceled when it wasn't! Over! And over! Thanks SO much! An average working class person definitely didn't need that money for an emergency like, perhaps, a global pandemic maybe? read more

T-Mobile - This is what you get 6 months later after you "cancel" your account with T-Mobile. - Mobile Phones Near Me - Las Vegas, Nevada

I would have given a no star rating but I had to do at least one star. I do not recommend this store. Their customer service is terrible terrible terrible. Waited 45 minutes just to be told that they didn't have a screen protector for my tablet didn't have a screen protector for the phone. They didn't have a case for my phone everything that I wanted they didn't have and the one woman was very rude that just went on shift. read more

So we rarely need help or assistance and actually just come into the location for our T-Mobile items on the rate occasion there's a chance to pick one up. When I saw the T-Mobile lunch box item I was super excited but do too not having a vehicle , I'm not able to drive to this location and only my husband is. The plan was in place as usual, after working his 11hour shift he would drive all the way home from North Las Vegas, pick up my phone, and bring it all the way to the store( we already know they wouldn't let him pick mine up for me so he always has to have my physical phone). Then he brings my phone all the way to this location, where Hong, this newer store manager doesn't allow him to get my free item. Stating a new policy doesn't allow him to do that. Makes no sense. They told him if he wants to bring my phone back in the morning to do it if they still have some then he can. But our schedules don't permit that : and it's not that serious. The fact that they are being that way over a free item, that would help me because we couldn't afford a bento box for our kids lunch right now , is pretty sad. Thanks Hong for the great service, enjoy your free items read more

We went into this location to activate a phone in which we had a SIM card ready to do so. We were approached by Allen who checked us in and stated a 10 minute wait. We waited for 20 minutes for Allen to approach us again to tell us it's an additional hour wait. He displayed no sympathy whatsoever and acted very carelessly. Never have I ever received this kind of customer service from sprint and will be switching over to another company. read more

I am a new customer and Iike the phone service so far, but I am just not a fan of the people interaction that I get particularly from this store, especially over the phone. I called about possibly upgrading my device and had asked a few questions, and I do not like the vibe that the store agent gave me, like I should just come into the store and hang up kinda thing. read more

Straight garbage wouldn't recommend this location have had multiple issues they're customer service sucks and they are deceiving, sold me a screen protector for $40 I was like why is it so expensive I could go to Ross and get a two pack for like $9 she said well if you buy ours you can exchange it as many times as you want as long as you have the original phone you placed it on . So I went in today the guy told me I didn't have the insurance that covered the screen protector on the phone so your telling me you pay $40 and then a monthly insurance payment to replace gtfo . Straight garbage don't go to this store the customer service is better on Sahara & cimmaron location read more

Although I had a complicated request, the staff perfectly and professionally dealt my needs. She was very understanding, with "I-help-you-don't-worry" attitude which was quite precious nature to find. Thank you!! (I think her name is Sophie.. sorry if not!) read more

Yesterday, for some abhorrent reason, my main page on my phone disappeared! I am positively the most technology challenged person on the planet. I rushed over to the T-mobile store at Boca Park, hoping that someone would be able to see what the problem was and replace the missing page. I was so very lucky when Megan was available. Just the luck of the draw brought us together. She took her time, and meticulously fixed the problem, and showed me what to do should it happen again. It is employees like Megan that keep my a T-mobile customer. She took the time and made sure that everything was as it was supposed to be. I can NEVER thank her enough. She is truly an asset to T-mobile. I will forever be in her debt. read more

If you are from Verizon and thinking of switching to T-Mobile DON'T DO IT , Low price equal to no signal Text messaging cannot even go through, Voice call good luck, and speaking about DATA you spend more time buffering...... YOU BEEN WARNED read more

It's horrible what they put me through. They have broken a computer and lost all the data on a device that was very important on multiple occasions, trying to force me to pay for a new hard drive and service fee to recover my data. Don't trust your devices with the geek squad It's going to be like leaving kids the with strangers. You don't want to do it. read more

This place sold me a phone with broken bluetooth and refuse to accept the return. The phone was used for a week, the bluetooth did not work properly, the T-Mobile rep over the phone told me to return to the store where I purchased from. The store rep asked me to contact the manufacture for warranty. There is no service here after the purchase. read more

Great customer service. Angela assisted me and was professional yet friendly. Would definitely recommend this location. I came to return a few phone accessories and the process was quick and hassle free. I will definitely do business here again for my phone needs. read more