I came into this T-Mobile I was so thrilled with how helpful and kind everyone in the store was, through the process of my purchase, and opening a new T-Mobile account. I had the pleasure of working with Craig, Jeret, and Jacob..... I purchased the new iPhone 14 256 gigs and also the amazing T-Mobile 5G Gateway Internet... The manager of the store " Craig " when the phone was ordered, Craig went above and beyond to help me with the phone and the gateway Internet, he also assisted me in the porting rebate, Visa and the bonus rebate Visa card.... I could not be more pleased with my experience in this particular store... All the help I received was such a blessing , when you need a new phone and you decide to go with T Dash mobile, you will be treated as if they know you... The manager Craig helped me tremendously in returning the iPhone previously ordered and also with my trade-in.... This is most wonderful experience, in ordering phones and extras I've ever experienced, and being helped through the whole process. I cannot say enough about the store and these employees.... Most especially The manager Craig. I will recommend to all my friends to use this T-Mobile store read more

T-Mobile - New iPhone, 14, 256 gigs - Mobile Phones Near Me - Las Vegas, Nevada

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This was an awful experience I am to file a very serious complaint as a senior with disability with honest notes with state of Nevada on being extorted by a.charleston and decatur female sales and your male manager that is all I need to say you were not honest with needing a new phone in the past for new customer is about 140.oo.i have my receipts. From this honestly this time you thought it was okay to charge over 2oo.oo for a needed phone I never agree d to an upgrade and you would not take my phone back no good my insurance that I pay for was no good n also as a senior who physical difficulties that you were made aware of you are not respectful you refused to give me a new case and screen saver but wanting to charge 80.00 after 205 charge for phone and activation I am honest so I still need a screen saver that you denied in my view I am disabled so.itd hard for me to get rides I have to pay for them I cannot ride a not safe bus so with disability I have 2 or 3 rides to get things taken care of and we could all done this one time thank you a physical and financial hardship for no reason trying to extort for 270.oo around when last time is was 140.00 honestly is very very nefarious not nice and my view and not honest I guess you treat customers cruelly and don't respect women disabilitiesand since you would not take. My broken phone I have to go to the post office and wait for my mail I hope your envelope comes soon or I will the phone back to your store and it refuses by management maybe a social worker in clark county can advocate for me I have never been treated so horribly in my view trying to getting a needed phone my phone was breached and locked up I needed assistance not being exploited I asked for the same phone and your sales person a woman definitely took advantage me and you don't repest my disability I have hi blood pressure and physical difficulties with my back you have really upset very mean thanks your meanness by the mgmt I have 3 trips to your store and post vwhich costs alot of money this my awful upsetting experience that is why a very honest complaint isto be filed in state of Nevada and very serious issues with disrespect of a disability I have experience such meanness in my life as good person 43 years Las Vegas resident you have cruelly for no reason upset me I was honest read more

Long wait times, came here for service only to be turned away to their phone customer service after waiting 45 minutes. Just left, bought a new phone on Amazon, and completed my sim change through the phone. read more

Lakshmi was incredible. She handled the customer service representatives with speed and grace. Not to mention, got me an phenomenal deal. 10/10 recommend! read more

Matt is a great guy, he helped us resolve our problem fast, efficiently and above all with a smile. Great customer service! read more

T-Mobile - T-mobile - Mobile Phones Near Me - Las Vegas, Nevada

Friend dropped and destroyed his phone. Came to this location since it was closest to where we were today. I like that Court didn't try to upsell or push anything on us. I LIKE THAT! I'm sure he would help us if we wanted to embellish our new phone. **Make an appointment to guarantee your time! read more

T Mobile sucks don't get trapped by them I've worked in customer service for almost 2 and a half decades and have never received less help from a company. Im trapped with in them by the amount of money I agreed to pay another company that sold out to merge. Don't Give Them One Penny of your money read more

I'm not sure if we caught them on a bad day or what but this was the worst customer service experience of all the T-Mobile locations that were within this area. We got the help we needed but terrible service. I wouldn't even rate this location one star if I had a choice. Initially we went to the location on Tropicana and Jones but their Wi-fi was out but the gentleman that helped us was so nice about everything! read more

10/25/20 People in here go above and beyond when I came in, hopefully people understand there is a wait and even the silliest questions the older generation can come up with they will answer with a smile (and a mask) in their face. Cortney went all the way to assist me in switching from my old service provider and helped me keep my numbers. Great service and good employees, it's always hard to work in the customer service industry. read more

Went in today to start a new account and I waited 30 minutes without employees acknowledgment. At least say, we will be right with you. Not a good experience at all. read more

The staff here are absolutely amazing! They are very informative and have helped me on two different occasions. First, I added my sister to my line after she dropped her phone, broke it and needed to be off her ex's line anyway. The employee was accommodating and helped quite a bit despite my sister not being there and us having to communicate via phone. She was added to the plan with ease and with little to no money as down payment. Easy peasy! Second, my phone has been wonky lately and it hasn't been in the greatest condition that it should be. I came in and talked to a different employee than I had the first time. He answered my questions about Jump! And Jump on Demand! And helped me find a phone that would be in my price range as well as my preference. After about 5-10 minutes I opted to use the insurance and just get a replacement as the employees did help me decide as it was a better value and deal overall. The employees are here for their customers and it's greatly appreciated! read more

I just needed to get my phone re-chipped and get my own account. Daniel was very helpful. When it comes time for me to get a new phone. I will come back to this store. Thank you. read more

Kudos to the new store manager, Rick. Above and beyond Customer Service. I came in ONLY to purchase a Samsung watch but also upgraded my phone. As a customer service rep, I must admit he is an AWESOME in sales!!! He is enthusiastic, knowledgeable, and very friendly. He also helped my boyfriend upgrade his watch, and was not only caring to help him with his watch band. Rick deserves a RAISE AND PROMOTION. The store is well-run and maintained. Thank you Rick for my upgrades. Definitely will recommend to family and friends. read more

My IPhone 7 went out and had to get help and assistance with the service for Tmobile, so I stopped into one of the neighborhood store and was greeted by Annica Cozort who helped with the process. Right when I thought there was no hope left on the phone. Annica spoke with customer service on their end and was able to retrieve my account number and re-create a new password for me so I can port my old number into my new phone/carrier. Kudos to Annica Cozort ‍‍ read more

I went in to get my phone fixed and the staff was extremely helpful! The assistant manager Rey, manager Kaitlyn, and one of their employees Courtney helped fix my issues super fast and they were all extremely nice!! I usually dread going into phone stores, but the employees at this store made it the best experience I've had in a while! I would recommend this T-Mobile location to everyone I know! read more

I have been with tmobil for 15 years ot better. There had been a terrible turn of events. They took over sprint. The service has been absolutely horrible. I was talked into getting a "magenta" phone plan from tmobil and a new phone. 5g service and a 5g phone. This was a bad decision on my part. The "magenta" phone is worse I can't get service half the time and when I tried to take the phon back they said they couldn't find the receipt. That's so wrong! I bet they find the purchase when they want the bill payed!! I have never been more disappointed with a business like this. DONT SWITCH YOUR PLAN AND DONT BUY A 5G PHONE UNTILL THEY FIX THE BUISNESS!! read more

Been sitting here for 20 minutes waiting for one of the 2 salespeople to finish up with their previous customers. I could understand why it's taking so slow if they were actually doing their job but the one is looking at pictures of parrots on her customers phone. Wtf?! read more

I've been with T-mobile for over 12 years and they are amazing. You cant base T-Moblie service on this stores attitude. Go to the stores on Tropicana they are nice. This store of miscreants have no respect for anyone and are wonderful example of why our country is in trouble. My phone should have gone to my mailbox but ended up at this T-mobile retail location instead and signed by Esmeralda. I walked in and asked for Esmeralda, explained I am a long time T-Moble customer and my new Note 9 was delivered there by mistake. The lady said oh your James and looked at another employee curiously. This little punk told me he had my phone and I should have sent it to the right address. I paused and asked for my phone again. He said he talked to his district manager and was going to send it back. I said my address and name on my ID match the box what's the problem. The little jerk argued with me telling me I need to fix the address, it's not his problem call t-mobile and have another phone sent to the right address. I wanted to strangle him and he could see I was pissed, he finally picked himself off the display he was basically laying on, looked at the office door, put his hand out and asked for my ID. In true little punk Millennials fashion he didn't even look me in the eye like a man, he walked to the office door and while opening the door looking inside the office mumbled he shouldn't even give my phone to me and I need to fix my address. I was pissed and asked him what his problem was and why he would do that. He repeated to fix my address like a little punk looking at his phone. I must say this is the worst business acumen I have ever seen in a retail shop. I can't imagine trying to manage kids like this and hold them accountable. T-mobile chat team was appalled and sending the managers info to contact me since these kids wouldn't tell me their managers phone number or call him themselves. read more

My boyfriend and I decided to switch phone services and we went to this T-mobile on Decatur. First off everybody was so nice and very helpful. Angel helped us get 3 new phones!! It took a while but totally worth it. Angel was very helpful with all the questions I was asking. We are so glad we switched and everything was easily understandable!! Would definitely reccomend this T-mobile location. read more

They are just the best, if you are going ask for Kris and nicole, and your problems will be solve!!!!

The best T-Mobile store the guys here were so helpful! Especially Ray (the only Asian guy working here) and all the guys are so helpful.. the girls are kinda rude and mean so make sure you go to the cute guys working here ;p They helped me decide whether I should get the iPhone X or Samsung 8 and they showed me the camera features since that was my deciding factor. I wish they did show me every single feature of the iPhone X but I was kind of out of it when I came in as I have been running errands all day and was so tired but they were patient and very nice to me. read more

I am writing this review for the T-Mobile location at 4001 s Decatur. The store is fantastic and well kept. The store has good customer service. We had dealt with Justin at this location and he is very knowledgeable and has great customer service skills. We would use this location again and would recommend all of friends and family to go as well. read more

3 reps. Asked one of them how to turn on VR device. He said "it's probably not charged." Yeah, that doesn't answer my question. So I played with it until I figured out how to turn it on. Thanks Guy. Another app, ask him if the LG v20 was water proof, instead of telling me he doesn't know, he gave me a generic answer: most newer phones are. Thanks for your help mr. Rep. So I asked him if he was guessing, and he confirmed that it was indeed water resistant. Having no confidence in these dudes, we Google the specs, and it is not water-resistant. I guess if you want help buying a phone from this place, you have to do all the work yourself. They are just cashiers. read more

I've been with T-Mobile for 5+ years. I had issues with my account and was about to stop using T-Mobile altogether. I stopped into this location to ask about my bill and see what options there were to get some billing errors fixed. The entire staff there were super friendly and helpful, especially Reyben. Reyben helped me to understand what was going on with my account and got my phone turned back on. He basically kept me from switching to a different phone service and convinced me to continue to stay with T-Mobile. He was really awesome and this was the best customer service I've ever received at a T-Mobile store. If I ever need to stop into a T-Mobile store this will be the one I'm going to from now on. The staff are friendly, understanding, and get your problems fixed right away. read more

I love the staff at this store. The manager Kaitlynn and her staff went out of their way to resolve my issues. Very friendly and knowledgeable.. I went in and explained my problem ,, I really wasn't having a good day . By the time I left I was in a better mood thanks to the friendly staff at this tmobile.. I can't say enough about them.. I will go out of my way to visit them with any problems or just to say hello.. Thank you tmobile read more

This T-mobile location is very professional and their service was above and beyond. I initially went in to activate services and was greeted by Cortney, he was very kind and helpful and had answers to all of my many questions. I genuinely enjoyed the experience I had, I even ended up purchasing some airpods along with my new cell phone services. Overall the store itself was very clean and well maintained and the employees were extremely welcoming and helpful. I would definitely recommend this store to anyone looking to get new services or to get help with anything on their current plans. read more

Came in here to reset my pin...the guys at this location were 1000% better than a previous location I went to. If I ever need to come back I'll go to this location. read more

I am phone illiterate, and every time I need help the staff at this store goes over and beyond to help me out ! They are so patient and knowledgeable. I can't give them enough of my praises! Shout out to Kaitlynn her management team and staff !! Thank you for everything ! read more

Came in about a half hour before closing and Shawnteé was still an absolute sweetheart and went above and beyond to help me out! Great location! read more

The staff here was amazing! I had such a great experience here. I was in and out in no time and they got to all their customers as quickly and efficiently as possible. I will definitely come back to this t-mobile read more

Courtney was new, but very helpful. And those that had been there longer were there to help him when he needed it. Happy with my new phone and deal. Only negative was the delay when they had to call to get things done. Seemed like they were going through upgrades at multiple places, so I won't hold that against them. read more

Bought a tourist plan at this store two weeks before my brother comes to visit me from the Philippines. The store employee activated sim and phone credits on the day of purchase which I did not agree to. Why would you activate and have the sim card and tourist plan running when my brother hasn't arrived yet? So the tourist plan expired in a week when my brother arrived. I discussed with this store employee that my brother was not yet here in the US at the time of this purchase! I paid the tourist plan in full upon purchase, thought I was in good hands with this T mobile store but I was dead wrong. NEVER trust these guys. They are crooks! The tourist plan is $30 good for 3 weeks. No discount and there's even a $10 for a sim card. This store just ran with my money. Filed a complaint against this deceptive trade practice of this store! I don't understand why this T mobile would discriminate and screw me over as a first time customer for an honest purchase I made. read more