Best Buy - 6455 S Decatur Las Vegas, NV April 2026 Great customer service. Clean store. Fantastic layout - roomy, easy to navigate (and I'm short, so that's rare!). It's clean. I loved it, honestly. It's the best Best Buy I've been in, in years. Kudos! read more

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I went to this location to schedule a key fob installation, but they only had the Viper Remote Start available. The Viper is one of their more expensive fobs in the store. My son had just completed Basic Military Training, and he only had a few days before reporting to his duty station to get this work done. The Autotech Department or Geek Squad told us that the install would be worth it. After the installation, we drove the car home and parked it. The next morning, it wouldn't start. We called the Autotech department and were advised to bring the car back. The technician rewired some things and advised us that we were good to go. My son had to get on the road to head to his duty station the next day. My husband and I followed him there just in case there were any issues with his car. My son's car has stalled numerous times since the Viper installation. He took his car to a mechanic at a garage to have it checked out and was advised that there was nothing wrong with his car, that it was, in fact, the Viper. The mechanic advised him to remove the Viper from his car. My son called the nearest Best Buy to have this part removed and get his money back, but was told they could not give him a refund; they would remove the Viper. It cost him tow fees and days off from work to handle this issue. Sadly, anyone is treated like this, especially someone serving their country! They talked my son into an expensive fob, which they spoke very highly of, that causes issues. You should be able to speak with a professional and get what you want instead of being upcharged for things you don't need! A national store chain? Why was he treated like that? I hope management reads this post and provides a better outcome for this issue. My son isn't asking for anything more than what he paid for. I feel he should, at least, get his money back! Maybe you should reconsider who you have working on installations like this! read more

I took my boys here today to see if they had any Pokemon cards and to our surprise they did. Riley helped us and he was absolutely amazing with my boys. Was very helpful and talked to them about Pokemon. Riley you made our day. Thank you! read more

I had a dishwasher installed. After 3 washes it smelled like burning rubber. I call it was suppose to be an easy swap. Take out bad one and install replacement. Guy who came out DID NOT KNOW HOW TO DO AN INSTALL. WTF ARE YOU KIDDING ME. Now I have to make another appointment. Never use this company again read more

We bought a computer that was an open box. And they didn't clear all of the information. They never gave us a box for the computer. The manager was very lazy. This is my 5th time trying to get a computer from them and this just keeps happening read more

Best Buy Centennial - Computers Near Me - Las Vegas, Nevada

I was out of town and was unable to return a broken device they sold me, tried to return it when I got home and they refused the return because I was 2 days late. I understand there's policies but I returned it as soon as I possibly could. Won't return to this location, bad customer service. Manager is useless. read more

Great Best Buy location with friendly and helpful employees. The store is well organized and stocked. Returns are also a breeze if you didn't open the product and have the receipt. Overall I will continue to shop here. read more

I went into the store today to fine an item I was looking for, before heading to the store I checked online to see if it was in stock. The item was in store so I headed over! When I arrive I was greeted as I walked through the door, I was looking around and having fun while browsing the new tech they had. A taller dark haired man (looked pretty young he was wearing a black shirt, different than the average advisor) he was if we needed help, I told him I was looked for Am8, he didn't ask any further questions and walked me over to the gaming section. He looked around and said they didn't have them... I contemplated leaving the store and just going home empty handed. I called the store number before heading out the door and the automated bot informed me that the information online is correct and it's the same information the advisors have aswell. So I asked some els, Katlynn/kaitelynn (I'm not sure how she spelled her name!!) was happy to help! She checked two places where they could be, she then stepped away and asked for additional help finding the item. She went above and beyond, she checked the back room and she found the item at a weird location inside the store!! She was super sweet and helpful!! (She should train the others on how to be the same way!! Because they need it ) read more

Best Buy Centennial - Computers Near Me - Las Vegas, Nevada

I have always gone to this store do warranty replacement on my zagg screen protector in-store for the last 2 phones. When I upgraded to a my newest phone, I purchased Zagg screen protector again because I valued the convenience of lifetime replacement in store. I haven't replaced my screen protector for a year until it finally cracked. So when I visited the store to do the replacement, I got denied. Apparently they rolled out a new policy that I needed to purchase their $8 geek squad service in order to do an in-store warranty replacement. They didn't even offer to sell me the service then. So I was stunned by this new policy response and didn't think to purchase it. They said I needed to do the warranty replacement thru the manufacturer, zagg.com. I left frustrated to do it at home. Zagg.com didn't have replacements available. So I don't know how long I have to wait to do get a replacement. Then I tried calling the store for a resolution since I cannot get the replacement. I was put on hold for 10+ min before I got to someone. Then when I spoke to someone, they wouldn't put me thru to a supervisor or manager to discuss resolutions nor answer my questions. I was not being a Karen nor being rude, nor did I have an attitude over the phone. Then the call dropped. I tried calling again to be put on hold for another 10+ min. This is not worth my time for the screen protector and apparently I was not worth their time. I am now detracted from purchasing from this store and zagg for all my future purchases. I'll buy the cheap screen protector from Amazon since there's no telling when Zagg will get the replacement. read more

I swear every time I buy something here it will be my LAST. Pricing is good... IF you buy anything that is in a box with no assistance needed, they're fine. But Lord help you if you need service. And calling the store? Just try it! 15 minutes of press this button, press that button..our options have changed (have you ever called someone whose options haven't changed? )...15 or 20 minutes later you MIGHT reach someone. Latest fiasco, I tried to change my payment method on an UNOPENED box to take advantage of their 24 months of no financing on a computer I bought... the answer: I have to physical return the item and let them "process it". (WHich took several hours) Just to return (did I say UNOPENED box). The inmates are definately running the ASSylum here. This is after speaking to the "manager." read more

Best Buy Centennial - UNOPENED box - Computers Near Me - Las Vegas, Nevada

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Best Buy/ Geek squad/ In-home services just lost a customer. So much running around, a lot goin back and forth. Our tech Antar( mysteriously not wanting to come back and he stated something that the supervisor can't disclosed), to trying to get our matter resolved at the store with Norma(supervisor), to directing us to Elijah Bryan ( which was pointless). By far the worse costumer experience thus far. See pictures of screen shot of email explaining the issue with no solution. read more

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Please fix your AC for your workers and customers. It's too hot to work or shop. Please

I have been going to this Best Buy for years. Never had any issues until today, the store manager Donald was extremely rude and sarcastic. When I asked if they had a certain item he immediately said No they didn't have any in stock. Then he rudely said, did you go to the front and ask. I ended up buying something and was at checkout, Donald was standing there, I was down to the point of paying and was going to donate money for BB techs, I said does this help techs teach them good customer service. And what does Donald do refuse my sale. For a store manager he lacks skills of customer service, was rude and condescending. Never have I been treated this way before. And I am definitely not returning to this store again. read more

I recently got a camera and subwoofer installed on my truck by the Geek Squad. I was clueless, but the team at the N. Decatur location was amazing in going over their products and providing recommendations for what I was looking for. They were in constant communication and ensured I understood my choices on both products. Install was completed faster than originally quoted and Mr. Victor Alvarez was very helpful from the beginning to end. I will be going back to get the same done to my other vehicles i really love the sound and quality of the install. read more

Purchased a gaming computer for My Son and I am very glad I did! Best Buy pricing is great and great overall customer support. Definitely would recommend read more

Best Buy Centennial - purchased the complete gaming setup except for the desk. - Computers Near Me - Las Vegas, Nevada

My son placed an order and received what looks like a return. Make shift wrapping, no barcode on the item. The physical store would not return the item and told us to call customer service which we did. Customer service told us they would initiate a refund but nothing came through. I called again and they said their refund dept would reach out. They never did. I called again, they said they would escalate it and have someone call us. They never did. I called again and they said the time expired for returns/refunds. I won't shop here anymore. I've spent thousands of dollars for personal shopping and even more for my office which I handle all purchasing. My office is being equipped with all new computers and accessories for 2026. NONE OF WHICH WILL BE PURCHASED AT BEST BUY SINCE THEY DONT HONOR THEIR CUSTOMERS!!! read more

Cashier Zyrel was a great person to deal with. He was friendly, pleasant and apologetic during a price match. Zyrel gets a 5 star review. The female manager (short, stocky, with glasses) gets ZERO stars for her attitude and demeanor in dealing with Zyrel during this interaction. Customer service and employee relations are not her strong points. read more

Came in to pick-up my TV that I bought. They said my order wasn't processed yet. I showed them I paid for the TV , and I'm here to pick it up. They told me no , it's not in their system yet. So I went ahead and bought a TV then and THERE at Best Buy. The ladies that you pick up your TV from ....completely ignored me and kept playing on their cell phones. This is what you guys hire here ???? You pay people to sit on their phones ???? read more

Bought a gift for my wife for Christmas that on Black Friday was significantly less online. Tried to do a price match and it failed saying I needed to chat with someone so I did, I talked to Ella. Her first sentence was "I see your interested in a price match, is this correct?", the asked for all my information, verify the item and then stated I need 2-3 minutes to verify this, asking how my day was, etc, etc before throwing up the following boilerplate: "At the moment, retail stores, including us, are offering their own Black Friday Deals and promotions. Due to these exclusive prices, our price match service is temporarily unavailable with all valid competitors during this period." Why wouldn't you just say this on the website when I tried to price match? Why wouldn't Ella say "I see you want a price match, unfortunately they are suspended from 11/27-12/2". Seems it's to justify their insignificant jobs. I bought the item from Amazon and returned to Best Buy yesterday for my own price match. read more

Wouldn't give me a refund because I was 5 days out of the 15 day return period. I explained that it was a tablet for my grandpa, who immediately went into hospice after we bought it - which kept us out of state for two weeks. The tablet wasn't even set up, we never used it. This is why you're losing business and people are buying online or from Walmart, where customer service is fair. read more

Today I went to Best Buy to exchange a gift. I was told I was 1 day late. Then I was told if I paid to join there club, they would let me exchange it. So pay 49.95 to exchange a gift. Beware, sounds like a sinking ship. Rich M read more

My experience at Best Buy was FANTASTIC! Victor, fron the television center, was so very helpful in helping me select a television. He knew his products and was extremely polite. Even when I came through the front door, we were greeted nicely and directed to the section we were looking for. Thank You read more

Terrible how is it that you call the store and cannot get through to anyone at the actual location you get sent to customer service to deal with someone who half a** speaks correctly smh ‍ The store employees need to familiarize themselves with Instacart so my shopper wouldn't have been there over an hour to pick up one item. Waste of everyone's time read more

The clowns at Best Buy installed my TV like this. Spent almost Five. Thousand. Dollars. on an OLED tv and these buffoons stand it upright on its side . Immediately kicked them out and told them to take the tv, and demanded I get my refund same day. Absolute clowns Norma is a failure of a manager. Better off working at McDonald's read more

Best Buy Centennial - Clowns that call themselves professionals installing a tv - Computers Near Me - Las Vegas, Nevada

I came into BestBuy just to browse around for a Nikon Lens to possibly purchase one & I was greeted by 2 very nice ladies named Cher & Norma which is the Manager,She explained to me about applying for a BestBuy Credit Card & the benefits for it which I was assuming I would not get approved at all,She reassured me that I'd most likely get approved. I was second guessing until I decided to go for it & Apply. I was Approved for just under $2,000 which I was very surprised,I was also greeted by Raneen who was extremely helpful & helping me with an issue I had. Today I also stopped by to get a 2nd Lens and Norma assisted me with getting me the best price match possible & I'll forever be grateful for her professionalism customer service. I see all these negative reviews but I Honestly have nothing but great things to say about these 3 Ladies who assisted me! I'd also like to say thank you to AyJay who helped me out with a Return to get 15% cash back on my new Bestbuy Visa card with a promotion they had a few days ago. The negative reviews are from people who go past the return period. I Appreciate the workers who helped me out & keep up the hard work! I'll Definitely be a returning customer. read more

Why did you ever get home and it was cracked the box was not damaged and I didn't drop it screws were missing so I suspect that someone either at the store or in the factory dropped it replaced the box with a good condition box and then put it on the floor and sold it the manager was a complete jerk and they wouldn't take it back I'm never going to buy anything ever again from Best Buy they are the worst Target Walmart way better read more

Bought a treadmill on the website and paid extra for delivery because on the website it says "delivered to any room in your house" when the delivery guy showed up he said they don't go upstair. So they left it sitting on the floor by my living room blocking the walkway. Double checked the delivery agreement and it doesn't say anything about not going upstairs. It states they will deliver it to any room in your house. So I called the store several times and couldn't get ahold of anybody but a call center each time and they all had a different reason why the delivery guy wouldn't bring it upstairs. I also did the online chat a few times and they said it's a policy not to go upstairs. I finally got ahold of a national phone number and this guy gave me the run around and then finally said I would have to pay for installation (which is more than half the price of the treadmill) if I wanted it brought upstairs. I don't understand why their website says delivered to any room in your house if they won't bring the treadmill upstairs. read more

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I was in a store and found multiple of an item that the price showed $5.99 when I went to checkout it was ringing up $10.99 so I asked for a supervisor to honor the price shown. The guy at the register claims he was the manager, argued with me & he refused to honor the price and then told me to leave. As a military veteran I am appalled at how I was treated and will not be spending money at your store again. read more

Best Buy Centennial - Computers Near Me - Las Vegas, Nevada

RUN AWAY! The manager of the store gave me the # to support for my full refund. I had a VERY bad experience with customer service. NO Tech knowledge at all. Needed to get a new Hard Drive and transfer old one to new one. Bought the new one. Left it there to work on it. Then round and round with the techs who could not load it. Said I needed a bigger one I found out after speaking with the manger that the Geek Squad person who helped me originally was actually a SALES PERSON and not a tech at all. Sold me the wrong hard drive to begin with. They really screwed up big time. Also the one tech that helped me last got frustrated told me I only had a 20 minute appointment. I Was never told that in advance. Said he was gonna move on the the next person in line. That's when I asked for the manager. They seemed to be very shorted handed in that Dept. After a while with her she finally refunded the $$ for new drive. I called the online tech and explained. That the store manager told me to. they needed to pass the info to back support to initiate my full subscription refund. MANY back and forth's phone and email. They returned 24$ saying it was prorated because I had used some of services on the subscription. That was old one. NOT the brand new subscription. Still can't speak to a manager. Emails only. Still after them! Even asked the store manager to give me store credit for $79 and I would eat the $100 and part as friends. Just a NO I CAN'T do that. I could go on and on. Bottom line. RUN AWAY! read more

The customer service women wouldn't let me exchange a monitor for store credit to swap for a different one(1 day after return policy) during holiday returns window posted on the front door. She made me pay $50 for a membership to able to exchange. Buyers beware they don't truly uphold the posted holiday return policy. read more

Zero stars if I could. Worst customer service ever. Nobody to found anywhere when we needed help and had questions about the iPads. I went to the customer service desk twice to ask to send someone to help us. We waited about 30+ minutes and still nobody came. I went around again looking for someone and when I did, he was not helpful at all. Ugh so disappointing. I wish I got his name because he had awful customer service. read more

I took my Definitive Technology bp9060 speaker into the geek squad to repair a defective amplifier. I dropped off the speaker in excellent condition with no physical damage anywhere on the speaker. After over a month in repair it was returned with considerable damage to the top of the speaker. This looked like it was shipped upside down and not wrapped. I was told by a manager that this was cosmetic and not much could be done. I was told by the manager that these type of cosmetic repairs are not done by the geek squad. He told me that they could attempt to repair again. I asked if they were just gonna "wing it", hoping that it would be done properly. He really could not assure me it would be done properly. After six more weeks the speaker came back to the store. The repairs were not done properly or look anything close to the original condition. The top cover for a Atmos speaker could not fit properly after the botched repair. I also noticed that the base screws on the bottom of the speaker had been stripped and the speaker was now loose in the stand. When I expressed I was not happy one option was given to me to refund what I had paid for the speaker. These are sold individually and would have to buy two to match. The acting store manager agreed to do this refund for both. Unfortunately, I was an employee when I purchased the speakers. The cost for me as an employee was almost half of the sticker price. I would now have to pay full price for new speakers with no employee discount. This would cost me an additional $1400 for a comparable set of Definitive Technology floor speakers. I was not happy with the offer and was given the corporate number by both managers I dealt with for resolution. This is the number they give you to blow you off and get you out of the store. This was a call center number in the Philippines and has no authority to resolve the situation. All that was offered to me by this number was $30 store credit. I had to take the store's offer and get store credit to purchase new speakers costing me an additional $500. The speakers are not the same brand and do not match the original center and surround speakers. This management staff did not seem to care for the situation the geek squad had made for me and simply did not care to resolve for their mistake and damage to my property. I would not recommend anyone to this location to avoid an experience like this. read more

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If you're a Best Buy shopper, you're better off spending your money at another location. I tried to do a trade in with a supervisor and before even testing the console, he was already asking me if I was sure and advising me to consider selling it on FB Marketplace or locally. Naturally, I knew what the trade in estimate was and was interested in purchasing something at Best Buy in the future. He didn't know what model the console was and quoted me the wrong estimate so I had to mention it was a different model, which he found. He ends up testing it out, tells me it works but would have to lower the estimate because they felt it the console was in fair condition rather than good condition. Maybe this location is just really strict with what they take in but if you decide you want to bring your device there, make sure it's in pristine condition if you have an expectation of what you'll get back via trade in. All other Best Buy locations around the valley are extremely fair with the trade in value process and I encourage you to NOT to go to the 215/Decatur location unless your device is like open-box condition. read more

BUYER BEWARE! we ordered a new washing machine from them when ours died last weekend. We ordered the matching dryer a few months ago and the process was fine. this time, they had a third-party vendor CTSI deliver the washing machine. They were in and out in 15 minutes and THEY STOLE OUR EXISTING PEDESTAL! They took my belongings out and dumped them on the floor! Then, they tried to lie about it. They tried to say we told them to take it and approved it which is not true. they put our new machine on the floor! Then they told us we could have it back if we came and picked it up from their warehouse across town. Best Buy no longer answers there on the phone. You cannot reach anybody in the store or even in the United States! I have had more than a dozen calls and hours on the phone with no resolution. No supervisor, no manager available ever. I've had so many calls because they keep hanging up on me! Horrible horrible customer service. They get your money and then they don't care. THE NEW WASHER DOESN'T EVEN WORK! Best Buy is willing to have it repaired or changed out but only on their schedule. They don't care that we are without a washer and they gave us a faulty product. They don't care that we paid $1000. They don't care that their vendor stole from us! The store tells us that we have to go through the 800 number that they have no ability to assist. The 800 number (call center out of the country) says that they have to send the report to the store and wait for their decision that they have no ability to assist. read more

Best Buy Centennial - Would this be acceptable to you? - Computers Near Me - Las Vegas, Nevada

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Have 3 TVs to recycle and told bring them to Best Buy by Republicans Services. Called Neat Buy and can only talk to a central call center and they said it was $199 for BB to pick them up or I could just drop them off. What they don't tell you until you get to Best Buy is that they charge $30 each to recycle because they are a crap Company that doesn't mind screwing their customers. read more

I paid for a one year in-home tech support plan in October 2023. In June 2024 I called to schedule an appointment. I was charged $119.99 because they had discontinued the in-home portion of the plan I paid for. I was NOT notified of the change of policy and repeated that many times. I asked for a refund of the unexpected service fee. After being referred to FIVE different departments and 2.5 hours of my time I was told pay the the appointment or cancel. I WILL cancel my membership. read more

Fucking idiots. Sold me a Quest 3, then denied the return because the serial numbers didn't match. Literally the same exact state it was sold to me in. Now I have to ship it to best buy instead cause this company is fucking incompetent. read more

Decent prices for sure. reliable & convenient to be able to actually walk inside the store and purchase what you need. All I needed was a apple car charger. Store employees are helpful. read more

Best Buy Centennial - Store front - Computers Near Me - Las Vegas, Nevada

I ordered a bew pc and then wanted updates installed . When it came i had to pick it up and walk it across the store myself then come back again to pick it up a day later. I was told when i bought it that the work would be done in two hours and i was going to wait for it . Shen i took it over to the shop side i was then told i would have to pick it up the next day around 10 am . Then i was told 2pm . Every step of the experience i had to have an appointment. Oh don't be early even one minute because you will still have to wait past your appointment time. I had a new ac to be install the day they made me come back . I messed up that day for sure . The whole point here is i asked all the questions up front so to get it done in one day including the pickup . They had my new pc teo days before i could come in. Why couldn't they take it over to get the work done . It was all paid for a week before . read more

Terrible best buy. So many workers just walking around talking to eachother but not helping. The person at register was helping a costumer and had to leave to show him where to go (assuming her lazy coworkers were too busy flirting with each other or aimlessly wandering around) and about 5 employees walked past me while I was standing at the register waiting to buy my product. Just decided to leave. Whoever is in charge needs to reevaluate these employees. read more