I recently switched to T-Mobile and at first, my wife was ok wanting to use her existing phone but then decided she wanted a new phone. We ordered and I drove to the T-Mobile store to pick it up and worked with Melanie. She offered to port my wife's number which she did; while there was a hiccup at first, she was able to overcome it and got my wife's number ported. I highly recommend anyone coming here to work with Melanie as she is awesome!! read more

Feli was awesome. They were super busy (but he told me this wasn't busy for them) but he noticed everyone that walked in and said hello. Explained the wait time and was super friendly. I came in to change my screen. He was nice enough to check to make sure they had it before I waited 20 min. I frequent this location for all my cellular needs and I don't recall anytime that I was ever unhappy. read more

Desmond was very helpful and patient!! I went last Wednesday 3/18/26. I got what I needed accomplished (screen protector replacement). Desmond and all other staff I interacted with were timely and efficient. I was happy my phone was still under a plan where I didn't need to pay. The service was so good and Desmond didn't make me feel silly for any questions. I told my husband when I get my iPhone or have any other issues I want to return to this location! read more

If you need any help at this location or any t mobile location just be prepared for a 30 minute up to a two hour wait Switching from Verizon to t mobile was a MISTAKE read more

Raquel and another gentleman are very RUDE. WHT do the even work here. They put you on hold and come back to say how busy they are after 10 minutes on hold? FIRE HER. We don't need kids working who do not know Customer Service dos and donts. read more

Was told I was third in line and would be roughly a ten minute wait (which turned into 45) mins, was signed in... was then passed overTHREE times. After the first two times I said to the employee, "I believe you skipped over me", and was ignored, both times. The third time they called yet another name.. I looked at the rep who initially helped me, threw up my arms in defeat and walked out. But hey... As long as you're moving those phones out the door, that's all that matters, right? Clearly not the client experience. Get it together. read more

I like it a lot to go to this place! Great customer service! They just need a bigger place, because it gets full !

Teiya did an amazing job at providing me and my mom the help we needed with our accounts. She was very caring, sweet and eager to help us out until the very end. I highly recommend this store and their staff, very attentive and friendly. read more

Manager absolutely horrible. She is in such lies about the pricing on my phone and I'm stuck now.

Went into this T-Mobile to get new service. It was definitely busier than the Verizon across the street. With the congestive traffic we were properly greeted. We waited for about 15 mins, before someone was able to help us. Our customer rep Liz was very informative T-Mobile and the service it provided . We ended up leaving with 2 new phones and I gotta service that actually works in the southwest. I left AT&T because I had no service in my home . T-Mobile works great. read more

I stopped by this Tmobile store quickly because I needed a USB C cable to charge my galaxy s23 plus. My friends dropped me off while they went to put gas nearby so i didn't have to find parking but the place does have limited parking. When I walked into the store, a worker greeted me and I told her I just needed a usb c cable for my Samsung phone. I went to the charging area for Samsung but it wasn't there so the same worker told me it's further back in the store. She got it for me and I went to pay with another worker on a tablet. The process was quick and I got the cable I needed. For the price, I think it's fair and the length of the cable is perfect. The store is also nicely organized and placed. read more

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Absolute nightmare. They lie and lie in the store then your bill with them is 3 times the amount they told you. Then they sabatage your phone number and lock you in. The only way they can keep customers.its all scam. Higher than hell on their plans too. Consumer cellular is two lines for 55. These crooks want 140! Just do yourself a favor and stay away. Not worth the aggravation and thievery read more

Horrible services. Bunch of people waiting and a lady having a long ass conversation about her personal life with a (customer/ friend). Couldn't see her name right but it looks like Tonya or Takya something. Like that The other employee behind her dancing and trying to be funny . If they were actually doing their job. We understand they are busy, but just to be joking around and catching up with friends. It's ridiculous all I needed was to make a payment. Really 45 minutes to make a payment. read more

My interactions with T-Mobile staff have ALWAYS been pleasant and very productive. Monday I started having an issue after an Apple update took place. I was upset but Grizzy assured me everything would be fine. A few minutes later, Melissa Gumiran came to help me. Ms. Gumiran is absolutely lovely. She is VERY knowledgeable and the very definition of patience. (I'm 72 and need a lot of patience where electronics are concerned). If she should choose to stay with T-Mobile, she would make an amazing manager but until then, a big fat raise would be nice. I was also able to observe her with the customer she was helping before me, she was beyond amazing with that senior citizen also. Thank you. read more

No star. They staff is incompetent. Yes they are friendly just to make a sale but would tell lies to cover themselves up. Back in November I had my daughter on my plan she took the initiative to get off my plan but mind you this is T-mobile plan they took a phone that i was still paying for it for a trade in without verifying that phone is on a payment plan with t-mobile. I received an alert on my phone called the store and demanded to give me that phone back because i am still going to be charged for that phone. They straight lied to me.I called them in the morning when they first opened that i told them i was coming to pickup the phone I arrived around 11am they told me we already shipped out the phone. I was so pissed. They going to tell me to sued my daughter. I looked at them for what you failed to verify a phone when she communicated she was in T-Mobile plan with her mother. My daughter had just turn 18 she naive to certain things. I felt they took advantage of her to make a sale. They told me they were going to transfer that debt to my daughter account which was a lied they only transferred the line but not the phone. I am here March i am still being charged for that phone tmobile does not want to give me my money back. I was told they do not have a way to verify phones that are on a payment plan. I paying for a phone that T-Mobile has on their possession already sold that phone to another customer. I have to still pay for that phone that is crazy it makes me wonder how many people go through this. I been with tmobile more than 15 years they lost a loyal customer. I am still fighting for my money by the way. read more

I called them before arriving and they said they couldn't even help me over the phone since I need to be verified in person and they told me I was able to go in that same day. When I arrived, my nobody acknowledged me or came up to me for a solid 10 minutes. I then heard a lady say she was there for an hour, when I heard that I walked out the door. read more

I could make this review about my nightmare trying to switch from ATT to T-Mobile but I prefer not to. I prefer to say thanks to Damian; my nightmare is over. His attention to me and my dilemma was nothing short of amazing and perfect. I was 5 days into this nightmare and it took him 20 minutes to resolve everything! Damian was professional but friendly, easy but focused. He is a keeper...give him a raise! read more

Taylor was fantastic! She was both very helpful and knowledgeable and gave us great advice! If you shop at this TMobile location - and you should - be sure to see Taylor for assistance! Mark and Ellie K. read more

So the last time I actually walked into a phone store for some service was probably like 10 years ago. I typically get my phones from Best Buy cause they tend to have good Black Friday deals. I also haven't changed anything on my account (aside from phone buying) in the past five years. I guess I decided to go into T-Mobile at a bad time. The Samsung phones just got released so it was busy. We got here like 10ish minutes before 10AM and there was already a line. Honestly, from the sounds of it, most of the customers waiting were having issues with their phone (one of them didn't understand why they couldn't save onto their cloud storage anymore). Anyways, I waited about an hour before I could see an agent. I wanted to go in because I wanted to inquire about a deal regarding the Samsung phones. When I finally got to sit down with an agent, he had issues looking up my account. Why? Because he didn't ask if I was a Sprint user or T-mobile user. Other agents asked their customers from what I've noticed while sitting for an hour and waiting. They are on two different customer systems, I guess. They haven't fully merged into one yet, which is understandable. After getting through that hurdle, there was an issue with my name. I still had my maiden name vs. married name. Of course, that's on me but I did provide all the documentation that they needed to verify me. But they couldn't change the name on my account because only customer service can do that. Ok, not sure what you're here for then. Then after that, they told me what offers they had going on for Samsung and they were the same offers as the ones on the website. I was honestly ready to order the phone I want but it was backordered and the stores can't order phones for Sprint users. Why? Because their system messes it up. Alright then, can your company stop emailing me to go into the store if I need help? Clearly, I don't get any help. At least the agent was able to answer questions regarding: Is there an extra charge for 5G? There is not. Will Sprint users need to change to a T-mobile plan in the future? No. When they tried it, the Sprint users were getting two bills -- one from Sprint and one from T-mobile. Can I pay off the phone early? No. It's essentially a contract. What about unlocking? I cannot get the phone unlocked unless I own it. However, there is an option for temporary unlocking that lasts for 30 days. In the end, this was a complete waste of my time. I just ordered my phone online when I got home. At least the agent could answer some questions but I didn't really see him as friendly. He mentioned something about "accepting an offer" on my account since I said I was going to order my phone online. I hope that won't count towards his sale because he didn't really do anything? I'm not sure if this is how all stores are but the general dynamics on customer service is extremely inefficient. There were people just waiting to buy a gift card or get something quick fixed. While I understand it may not be fair to "skip" the line but if a customer's transaction is going to take 10 minutes, get them out first. But of course, people would still come in regardless of how ridiculous the wait is. At least if you came in later, they can call you when it's your turn. Kind of wish that was offered to me when I got there. So Sprint users, don't bother going in the store. read more

They need more staff for when promotions are going on. Replacing my phone was unnecessarily difficult. Usually this location is quick and on their game. read more

This T-Mobile location can be found on the west side of Rainbow, just north of Badura Avenue. It's actually located right next to a Panda Express location. This location always seems to have very friendly employees. I have been here probably 4 or 5 times in the past 6 months or so and they are always smiling and willing to help every.single.time. I really appreciate that. I still feel very good about my decision to make the switch. 4 stars. Yay! I'm a fan. read more

I wish I would've known that trading in my iphone would result in a 2-month long headache, involving 8 customer service encounters with the store and online reps. I'm convinced T-mobile has a plan to bait and switch you, then stall until your 90-day return period expires. "Trade in your old phone, extend your contact for 2 years at no additional cost to upgrade to a new phone, and keep the same plan." Then your bill arrives with a $15 monthly installment fee, NOT disclosed at the time of purchase at the store. It's not in the contract either... which I was oddly not provided with, neither print nor email. Since this event on April 19, I have been promised a call back and an emailed copy of the corrected contract on May 21, May 23, again from a supervisor on May 23, June 1, June 6, again from a supervisor on June 6... see my screenshots of online customer service chat--they blow smoke and run down the clock on your 90 days, doing nothing to solve the problem. Today I called my original T-Mobile store on Rainbow & 215 to request help from a manager. The rep refused to forward my call to a supervisor, refused to provide an email address for a supervisor, and for the 8th time, said I would get a call back from someone in 2-3 days. If they actually call me back and resolve the issue, I'll update my review, but otherwise be warned that T-Mobile is totally fine with treating their longtime customers like garbage. read more

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Stopped by here and the Tmobile Representative ( Hispanic with a low fade haircut) was extremely rude. First I only came for a phone. He then asked if I wanted all the extra stuff. I get it it's his job. I said I'm only here for a phone. Asked me who sent me from a different store and proceeded to tell me he can't get into my account. He brought the phone out and said oh I'm not supposed to bring this out. I had to call tmobile because the exchange was not what was quoted. He said I'm going to help other customers and put you in a que and went to the back of the store and never came out to help anyone when I was waiting for him. I walked out and had my phone delivered. HORRIBLE CUSTOMER SERVICE. read more

Came in around 7:40pm tonight just to replace my screen protector. I pay a good amount to be able to have replaced whenever needed. Came in and was greeted by Edgar, the manager who added me to the waitlist and never gave me an estimate. Instead of servicing the remaining customers, they began closing/sweeping floors. Customers proceeded to come in after me and were helped because they flagged them. Keep in mind these customers never put their name on the waitlist. I've done this countless times at numerous locations and never have waited this long for a simple request. No one ever checked in to let me know I was going to be helped. It is approximately 8:30 now. I'm in the realm of customer service too, but you can clearly tell everyone didn't want to work and wanted nothing to do with helping me. This location can definitely use some help being more hospitable. I ended up leaving because not a single person even let me know i was going to be helped soon after 45+ minutes of waiting. It was also pretty empty! read more

T-Mobile Experience Store - Not a word from an employee other than Ciera, who at least acknowledged me. But ended up leaving before making sure I was taken care of. - Mobile Phones Near Me - Las Vegas, Nevada

This store used to be our go to but we have been going to the one on blue diamond. This last visit confirmed why we stopped going here. We were not greeted when we entered, ok fine no big deal. We sat down and was finally greeted after a few minutes. An employee/Jessie came out and called us and we proceeded to go through the whole what u need and questions to access our account. When it got to verify which phone we had, my wife doesnt remember the exact model but asked him "shouldnt it show when you pull up the account?" My wife said im not sure if its the Samsung Plus or Ultra. He then says " Oh i dont know i didnt really check" and just stands there... so instead of looking at his little tablet hes waiting for us to tell him. We just needed a screen protector and he then says he will check in the back. Ok fine...but when he comes out he doesnt know how to put it on and asks another employee if they know how to put it on. Then tries to small talk about how he got wasted on his 30th birthday. Like at this point, can you just help me out and do your job? We never have any issues at the Blue Diamond/Buffalo store and just thought to come to thus one as its closer to our house. At Blue Diamond/Buffalo they greet you and are knowledgeable and are on top of their customer service. This store needs to take lessons from there. I do want to commend the filipina lady that installed the screen protector and bailed Jessie out. read more

T Mobile sucks don't get trapped by them I've worked in customer service for almost 2 and a half decades and have never received less help from a company. Im trapped with in them by the amount of money I agreed to pay another company that sold out to merge. Don't Give Them One Penny of your money read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

When people that work here at T Mobile give you information regarding the purchase of a new phone, you would think it would be dependable and reliable, but that's not the case at all. T Mobile personnel, at this store and online, will tell you just about anything to make a sale. Starting with their sales pitch about the iPhone 12 Pro Max that I was given here at the Rainbow store, going forward (literally) one full month until yesterday. Absolutely none of what was told to me by employees was even close to the truth. Now that my phone arrived, I find that T Mobile has completely misrepresented everything about cost, contracts (yes, T Mobile will say you're not under contract, but we all know it's six of one and half a dozen of another), and payment plans. If that's not bad enough, for the last ten days, I've been in contact with a myriad of supervisors and managers, wasted over ten hours of my time speaking with those managers and supervisors, and all they can say is, "I'm sorry about what happened." Then they all make a promise to "look into the matter" and call you back, but they never do. Oh yes, one did call me back at 7:08 AM two days ago, and when I told her it was too early, she promised a call back later that day that never came, typical. TRANSLATION: We [T Mobile] lied to you about everything, but we're still going to hold you to your commitment regardless of the inaccurate, false, and outright lies our employees told you to get you to purchase your new $1,200.00 iPhone 12 Pro Max. Here are a few more thoughts about this store. I usually take numerous pictures of all the stores I review. Please note that when I tried to take photos of this store's interior, an employee told me it was not allowed? What, I'm not allowed to take pictures of the interior, something is wrong here? Next, not a single person has followed through on their promise to "rectify" this entire fiasco with all the lies they've told me. Lastly, they tell you in advance that they are recording your telephone call (to the U.S., Philippines, South America, et al.), but when you ask them to review your recorded call, they will completely ignore your request. I guess the recordings are only for their benefit and not the consumers. Finally, why in God's name did I rate this T Mobile two-stars, you ask? My answer is simple, Verizon is even worse than T Mobile, and therefore, I HAD to give T Mobile one additional star whether they deserved it or not. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

I had a very pleasant experience with Erica Gil who helped me to transfer my service. Erica was very attentive and professional, making a complicated process very smooth. She explained everything in details, and wrote down important notes for me. Her service was far beyond my expectations. Her service was more than 5 stars! read more

Victoria was great! Thank you for helping me. After driving the two different locations this was the better location with great customer service. read more

Rude staff, couldn't get a simple SIM card activated without a ridiculous wait. Something that literally takes 2 minutes. I've never had issues with other carriers. It's obvious T-mobile doesn't care about their customers. read more

Don't come here if you want get good service. They will put you on the side and wait for very long time, the store is smelling bad and very disorganized. This might be the corporate T-Mobile store but unfortunately they're not very professional, they send me to another store by ending wasting my time here already. Bad for T-Mobile brand read more

I switched from Verizon due to the appalling customer service I received. On my first day on T-Mobile's network, I visited a store to upgrade my wife's phone to my new plan. A representative named Erika Gil immediately became condescending, assuming I couldn't afford the new iPhone 16 Pro because I was a Black male wearing a sweat shirt and shorts. She repeatedly asked me to enter my wife's passcode as if testing whether the phone was mine. Her numerous comments regarding iCloud lock such as "depends If you can actually take iCloud off this phone" further confirmed my suspicions of racial bias. When my wife, who appears white, came into the store to show basically that I hadn't stolen the phone, Erika Gil positioned her chair facing her and refused to look at me directly, as if I were inferior. Even though I am the sole account owner and my wife has no authorization on my account Yet. I would advise anyone of color to be cautious about visiting this location. The manager I asked about seemed to condone this behavior. read more

Go to a different location. Had me wait for an hour to tell me they can't help me. I even called before hand to see if they'd be able to. I even explained to the guy who checked me in and told me I was good to wait. Should have turned me away at that moment instead of wasting my time. read more

My bad experience from the previous day was vindicated by associate Melissa who was super efficient! Got a new iPad and accessories on top of getting my phone finally connected to the network. Five-star all the way. read more

I needed to change my plan, port over a c​ouple numbers, buy an apple phone and apple watch plus a second phone. Marquis at the T-Mobile store 6925 S Rainbow was extremely knowledgeable and very professional. Marquis helped us with plan options, phone choice and made the experience very positive. I have to say that I do highly recommend speaking to Marquis for your cell phone needs and desires no matter what level of understanding you have regarding the cell phone industry. read more

T-Mobile Experience Store - Great watch. Amazing performance - Mobile Phones Near Me - Las Vegas, Nevada

Fabulous experience with store manager Mark P. And Marquis R. All cell phone experiences should be thus good. This location and store manager were recommended to me by a former employee. I went in to change my service from A TT cut my bill in half. All of my questions and needs were explained. I appreciate the customer support here at this location. Definitely recommend. read more

T Mobile software updates are now loading the Chime Banking app onto our phones. The app may have access to your background data until you either delete the app, or change the permission. CHECK YOUR PHONE! This software update was done oct. 28th. read more

Marqueal was amazing! Helped out our whole family! Will definitely be coming back to this location just because of him!

Fast, friendly and great service!!! Parking outside is very busy and hard to find a spot, but that's only issue here. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

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I've never seen it take so long to buy a phone, while I stood around for nearly an hour in a queue to simply perform a 30 second transaction, countless employees were staring at their little screens with their customers while looking completely lost. When I finally got my turn, I discovered why it takes so long. These people are idiots. There should be a dedicated employee for the customers who have a short transaction (turning in equipment, a quick purchase, deactivating service) and others dedicated to the longer customer experience so that people can get in and out. From the parking lot I googled "alternatives to T-Mobile" and discovered Mint Mobile (and with an E-SIM you can download their app and get temporary phone number and free 7 day trial), which is considerably cheaper and still utilizes the T-Mobile network. I just paid for six months on that network for just slightly more than what T-Mobile costs in a single month. That one poor experience drove off a long-time customer but is saving me a lot of money. Sometimes negatives can lead to a positive! read more