My phone battery was dead about 2years ago. Phone Battery replace was very quick and Fair price. I…read morereally recommend this place. I dropped my phone 3or more, My phone battery broken again, I go there tomorrow. See you tomorrow morning.

Very straightforward and honest. Pricing is very fair. Thank you to the entire staff!!read more

They have an excellent technical & customer service team. Shout out to the staff "Lucky" and…read moreMartin. They know their cell phone stuff inside and out. You won't be disappointed. From a happy customer from of town neighbor Calif OC.

Got a new phone when mine was lost! Excellent service! Great customer care!…read moreExcellent attention to detail!

I recommend this Target bcs of employees like Ethan!!! He was very helpful and professional during…read moreour checkout experience!! He deserves a pat on the back from management for sure!! I recommend this store!! Visiting from Ca.

I am very happy with the service from the T-Mobile staff member Linda. She was very helpful with…read moreupdating my phone and SIM card. She was very patient, and the store was very clean and nice.

10/10 experience at T-Mobile , I haven't been in one since getting the " new iPhone 14" to say the…read moreleast it's been a while , none the less , walking in and immediately being greeted , under 5 minutes were we helped by Fransisco , his kind demeanor and friendly energy made our experience so much better ! He let us know all of the available deals we qualify for , and as well as teaching us about the kid friendly watch! Which we did buy along with setting another appointment for the new iPhone 18! We will definitely be back to see fransisco ! If you ever need anything ask for him!

Maybe a good phone carrier--Not a good store…read more The day I went into this store was to pick up a replacement iPhone that my phone insurance sent to this store rather than to my residence. It was inconvenient--I was not interested in buying anything. So, I went first thing in the morning and arrived before they opened their door. I went inside when they opened but they mysteriously had 3 customers ahead of me. Told me to wait 30 minutes and that they put me in the cue. The store is small and smells terrible from the grocery store next store one wall over. It also wasn't very clean or fresh air for being opened for no minutes. I looked around and took some pictures. Then, I went to wait in my air conditioned car--it's still 100 degrees outside I am hopeful they'll call me soon. But unfortunately... 40 minutes later they still told me to wait a bit longer. I go back to my car. An hour and a half later they tell me they're sorry they still haven't gotten to my turn. Pathetic customer service. They were not sorry. They were helping others that had just come in verses calling me for my turn. Again--I only needed to pick up the replacement phone and transfer everything over they refused to just go in the back and get it for me. They failed all together. I told them to send the phone back and I'd call customer support. Just horrible experience. This location is on Silverado Ranch at Bermuda behind Dunkin Donuts.

Came in to buy a new phone, and Jesse and Jose were super helpful! They made the whole process so…read moreeasy. Getting a new phone can usually be a headache, but they made it quick and stress-free. They helped get everything transferred over to my new phone smoothly. Really appreciate the great customer service!

My friend needed a new phone. We have been to this store quite a few times. Jose helped us today…read more He is the BEST! The very BEST! He was the only one working, and there were quite a few customers coming in. He was friendly, patient, knowledgeable, efficient, and more. I can't say enough about how excellent he is. This store is blessed to have him! Some of these mobile phone stores advertise really cheap affordable phones, but when you want one, they disappear into the back for a while, and come back and tell you they don't have that phone and you need to buy more expensive one. Jose was completely upfront about all the phones he had available. It was refreshing and super commendable. He explained everything clearly, quickly, and well - the deals and all the details involved. If I could give him 10 stars, I would!

I dropped my phone on my husbands laptop from about 3 inches away but it landed so perfectly that…read moreit cracked the screen. We were about to go on a week long vacation and could not send it in to Dell to have it repaired so we did some research for places in town to help us fix it. Walking into GadgetMates, I knew I made the right decision. The staff was friendly and very direct with pricing and timing. The person I inititaly spoke with even had the same laptop as my husband so he knew what to ask for right away. I left my info and they provided me with a card and ticket number, tagging both my laptop and charging block. They texted me all along the way. Once diagnosed, they called and let me know the damage. It was a reasonable charge for what was wrong. They had to have the part delivered so they quoted a specific amount of time but luckily for us, it was ready early and we picked it up the day we flew out of town. Literal perfect timing. They also were really good about letting my husband pick it up even though I was the one who dropped it off. The shop itself is clean and tidy and there are quite a few things to look at. I would recommend them to anyone who asks and be back in if we need another repair.

Everyone at GadgetMates was so helpful. My mother-in-law found them. They took care of all of her…read morephone/tablet and computer issues, so I decided to give them a try. They fixed my problem quickly (computer/printer/scanner issue) and they were not that expensive. I would recommend them to everyone. They were quick, courteous and very patient with us. The first person I spoke with on the phone told me that I would save a lot money if I brought my desktop and printer in to their shop. Who does that these days??!??! Thanks guys!! Appreciate the great service.

They fixed my phone within an hour. Mt battery died. Everyone was nice and friendly . Very…read moreaffordable

if you value service and quality, skip this place. read the reviews. they have subpar screens and…read moreeven worse skills installing them. immediately after screen installed, informed technician it was lifting and "bouncy" on one side. he said my phone was bent and that's why the screen would lay flush. i had literally taken my phone to apple earlier in the day to get an estimate on a new screen. since they inspect your phone they would've said the frame was bent. long story short, this is a money grab business. avoid at all costs.

Thank you so much for taking the time to respond to my email and messaging me and following up. I…read morewent by today around 11 and was surprised when shortly after 1 pm same day both of my devices (iPad 10 charging port and screen replacement, and iPad 11 bent frame repair and screen replacement ) were ready for pickup. I was in absolute disbelief and had to call and ask if there was an error in the message I received. The tech Jonavan did amazing quick work! Jonas you were so kind for following up! Thanks again guys. I will refer everyone I can to you.

I had my MacBook screen replaced, and I am very satisfied with the service! They gave me a clear…read morequote upfront and charged exactly what they quoted (no hidden fees as others do). The repair was completed within 24 hours. The screen looks brand new and functions totally fine! The customer service was excellent, and everyone was very nice and professional. I highly recommend them!

Five star service by the General Manager Alex.The Assistant Manager is Chris. I highly recommend…read morethem both for their exceptional service. See you at T-Mobile!!!

Online shows that items are in stock but the employees say they are unavailable. Numerous…read morecolors/models, etc. better off shopping online.

Went with a Samsung S26 Ultra and an Ultra Watch with both purchases needed to be shipped to me. I…read morewas told I had like 2 weeks if I wasn't happy I can return the products. Happy with my S26 but the new Ultra watch 2 was coming out in about a month so I decided to return the watch unopened never been touched. It's been 3 days since purchase. I went to the store to return and a Manager Ivan recalls my conversation on the phone with him and said I thought I told you we need to charge you a stocking fee? I said T-Mobile on the phone wants to speak with you that I'm well within my right not to get charged for a restocking fee. Ivan adamant that he was going to charge me a restocking fee no matter what. I was on hold with corporate and again a second rep says no that's not true you are not going to be charged a restocking fee asked to have him on line. I had her on hold for the manager to speak with them and can you believe it Ivan sneaks out of the store. The rest of the employees say they cannot do anything. This is 3 days after purchase. T-Mobile corporate on the phone was nice to send me a shipping label to ship back the watch without a charge. I still have 2 watches to purchase, a tablet and a MaxPro phone for the wifey yet that didn't matter for the Little guy Ivan. It was more important that he collects his $75 restocking fee. The experience on the phone with T-Mobile was much better than going to the store waiting almost two hours as if you're trying to buy a car. Some sales guy start telling me "uhh well it's says it on the paperwork that you will be charged a restocking fee" Absolutely nothing was disclosed during purchase and at then I realized these guys can be manipulative after the sale! Word of advice go to the store check out the products, touch feel and ask questions but you don't need to purchase your phone there. These vultures are paid a commission and looking for any way to nickel and dime you. I called T-Mobile 3 times and all were hassle free happy to help and could not believe the conduct of this store. Besides why wait 2 hours when you can be in the comfort of your home and get all the answers by calling T-Mobile corporate. Just purchased the wifey her new upgrade MaxPro and I got my new Galaxy Tablet. We both received them the next day. I thank IIvan for no longer needing to go in the store for a far better experience!

Ronald helped me upgrade my phone and add a line. He was very knowledgeable, kind, and patient. It…read morewas a great experience.