Technology, our new evolutionary revolution! As we move into the future, technology is taking over! Luckily we have some good individuals that we can find to help us guide us to the next frontier. Take my hand and let's explore and enjoy the journey. Ok, "it doesn't work!" "Please work!" Why don't you work? Who has been in this predicament when new technically and technological developments have occurred? Good news the staff here at Verizon can help. Let's give it to the master of ceremonies. The "one" with the answers! Let's do this! When we come to the store it means we cannot figure it out. Maybe we were not totally satisfied with our answers when we had to come to the store to deal with issues with the phone but we were pointed in the right way. Making an appointment is easy and pretty much required these days. The individuals here work very hard to make sure we are all taken care of. Thank you the small attention to our issues. read more

Verizon - Who remembers cassette tapes? You can wrap your phone in nostalgia. - Mobile Phones Near Me - Las Vegas, Nevada

If I could give 0 stars, I would. I visited the Verizon store on St. Rose Parkway in Henderson, Nevada, expecting a quick and simple customer service experience. Unfortunately, it turned into one of the worst retail experiences I've had. When I walked in, Angela was sitting at a desk wearing glasses, focused on two phones. I politely asked if I could use a charger to see if my wireless earbuds still worked before buying a new pair. Instead of trying to help, she immediately said they don't have chargers for customers. After asking me multiple questions about charger types, she finally handed me a cable--which proved my earbuds worked in less than a minute. It could have been that simple from the start. Since I was already there, I mentioned that I have four Verizon phone lines and an iPad, paying over $240 a month, and that I was interested in upgrading my phone. Rather than helping me, she acted like I was inconveniencing her. She rolled her eyes, seemed irritated that I was asking questions, and never once made me feel like a valued customer. All I wanted to know was, "What's the next model up from the phone I currently have?" She had my account in front of her, yet instead of simply answering, she repeatedly asked unnecessary questions about storage sizes and had me digging through my phone's settings. It should have been an easy sales conversation. The experience got even worse when I asked about buying new earbuds. She simply pointed toward the front of the store and said they were "by the door." When I couldn't find them, she reluctantly got up and discovered they had actually been moved to a lower shelf. Again, there was no effort to assist--just annoyance that she had to help. Customer service starts with greeting people, making them feel welcome, and helping them with a positive attitude. A simple, "Hi, welcome to Verizon. I'm Angela--how can I help you today?" would have gone a long way. Instead, I felt like I was interrupting whatever she wanted to be doing. I've been a loyal Verizon customer for years, and this experience honestly has me considering switching to T-Mobile. No customer should be made to feel like they're a burden when they're walking into a store ready to spend money. I won't be returning to this location, and based on my experience, I can't recommend it. read more

Verizon - Worse experience- bad customer service the worse overall. - Mobile Phones Near Me - Las Vegas, Nevada

Horrible customer service. I switched my Service to Verizon because I don't have service where I live. I was told I could get a network extender free of charge since I was having so much trouble with my service. I have now had to call 4 times, each time I was on the phone with them for over an hour. After never receiving the network extender twice, they told me I had to pay for it. Then after waiting another hour and a half on hold the supervisor hung up on me. Absolutely ridiculous! Do not use their service, they have horrible customer service. read more

This is the second time i. 2 weeks i have come here with the intention of upgrading my phone only to be completely ignored. In the past there was always someone to greet you and check you in, but not any more. Several agents were standing around with tablets while I looked at phones and none of them asked me if I needed anything or checked in. read more

Rudest employees imaginable. I have never dealt with more horror stories than I have with Verizon in a four day period. They have no resolutions for anything no answers to anything. I switched from T-Mobile to Verizon to get a better experience and it has been nothing short of a disaster so far. read more

I would avoid using Verizon at all even if your life is under threat do not go to Verizon wireless for anything they will rip you off give you the runaround and the is awful. For as a senior citizen I got a $800 bill in April and every single month since I joined this company I had to fight to get my bill back down where it should be. This is inhumane absolutely unacceptable and I think that everyone had a similar also file a complaint with the FCC because they do to that now about the service also equally poor. Constantly dropping calls losing network connectivity during a work shift. The customer service is nonexistent. They just talk around in circles for hours. Do not do what they say they're gonna do and every promise they made to me. It was broken so I don't believe anybody should use Verizon wireless long time ago. They used to be a good company but not anymore. Avoid this company like the plague.! read more

I left Verizon for AT&T, but after two frustrating months, I decided to switch back. I had seven phones to port over, which took almost six hours. One of the phones had an issue, so I went to a Verizon corporate store for help. Cris was amazing--very knowledgeable and didn't stop until everything was fixed. I really appreciate his dedication and great service. read more

Verizon - If you want the job done right, ask for Chris! I can't thank him enough for fixing all my lines--absolutely top-notch work! - Mobile Phones Near Me - Las Vegas, Nevada

I stopped in for a iPhone problem they fixed it in 5 minutes and I was on my way 5 Star customer service. Thanks

Geesus, if I could give these f***heads in the store, and their online 'chat' customer service a million negative stars, I would. I don't even know where to start--the lack of support via chat, where they will keep you on for....oh I don't know, 45 mins to over FIVE HOURS today? And then ended with "go to the store." When I did go to the store about this same issue a few days ago, I had some 20, 30 something kid (and I say that, despite his age, b/c of his immaturity and actual lack of customer service, and his sh*tty attitude). It doesn't matter you have to wait so long to be seen already. They wouldn't stand behind my nine-month old iphone 16 pro that has malfunctioned and offered, finally I thought, to send me a new phone--turned out it was a refurbished thing--uh.....what about the manufacturer's warranty? I turned on the replacement phone, it wouldn't connect or transfer data from my old phone, but it disabled my old phone so I can't make calls, for work, no less. Gee verizon, great technology!! So now, I have two phones, and neither works. And no agent, I can't follow your stupid*ss suggestion to drop everything and leave work to go to your so unhelpful store today.... I swear, as soon as my contract is up, I'm leaving this janky company behind...after 23 years as a customer. Bleck, they make my blood boil. read more

I've been a Verizon customer for three years, and recently decided to upgrade all four lines on my account. Unfortunately, the entire experience was a nightmare. The customer service representatives I spoke with over the phone were poorly informed and consistently provided incorrect information. After placing my initial order by phone, I later discovered that nearly everything the representative told me was wrong. Each time I called back, I spoke to a different agent, and each one gave me a completely different explanation or solution. I eventually went to a Verizon store for help, only to be told they couldn't assist me because the order was placed over the phone. In total, this issue took three weeks to resolve, more than 25 hours on the phone, and about 7 hours spent going back and forth trying to fix the problems in the store caused by Verizon's own customer service. In the end, I had to settle for paying $30 more per month and accept a phone I didn't originally want, just to put this situation behind me. Buyer beware. No, I do not recommend this business! read more

Everything! I know that other people in other areas don't have a lot of good to say about it for VERIZON, but everything that they've done for me and everything that I find monthly has any specials or freebies, I always avail myself of them and they could not be nicer to me when I go into the VERIZON store close to me. read more

Too expensive and keeps hiking the price up! The service is good but not worth the money. I'm going to switch to another carrier. There is competition out there if you do your homework you can find better rates read more

Timothy was great. Very knowledgeable and helped resolve an issue I had with a data transfer to my new device. read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

I highly recommend this store. The staff at this store on Eastern Ave, in the same lot as Lowes, Maria and Juletta are very knowledgeable, friendly and helpful and professional. Ask for the for either of these two. Marie was the primary contact for me. NOTE: I spent over seven hours online with alleged Verizon Technicians attempting to activate two new phones to replace to older phones. Not only did the online technicians fail to activate the phones they also deactivated my older phones. I was without service for 1 day. A total of around 12 hours online. Marie spent 1 hour fixing the mess the online techs made, both new phones were activated. Excellent service from these two ladies. Let them know Nigel Sent you read more

The midage girl with brown hair is a absolute snatch. She was nothing but disrespectful and she couldn't even take the time out of her day to explain something without being disrespectful to me every single time I went in there she's had a nasty comment to say she should be fired. She has no place in customer service. She's the most rude person I've ever met in my whole entire life. I made one mistake and she talked about reporting my Verizon account. She is an absolute disgrace and a horrible employee I'm never getting anything from Verizon again. read more

I previously wrote a review on the great experience I had a couple of days ago at this store. I had to go back yesterday as I needed some assistance figuring out some things on my new phone. Big shout out to Angela & Izzy!!! I truly appreciated your time & it was great meeting both of you! Kim read more

If I could give it a negative I would! The employees are disgraceful. Five guys were standing around talking to each other looking at us like we had no business in there. All I wanted to do is buy 2 iPhones 17 Pro Max. They couldn't have cared any less. Horrible experience. It used to be a great store. read more

On January, we visited this store for our new phones and get new carrier but we've been waited like an hour to talk with agent. But still we made it and we thought everything was clear. But while we've been using for two week, internet was suck. even inside of hotel hall or walking out side was so bad. Like my phone was keep showing out of service in middle of city. So we cancel everything and move the carrier. But we was keep receiving bills from Verizon. Even until now!!. It was couple hundred but we visited the store to ask about situation and they say they don't know either what's going on so " WE" had to call customer service. They say they fix it fix it fix it but until now we are keep receiving the bill. Why do I have to call here since January till now to remove my bill and all the info. They say they will refund back the money to us name cancel everything so we won't receive any more bills but guess what? I received it again couple days ago. This is so stressful!!! And even when we visit the store couple time, they weren't nice. read more

Do not waste your time setting foot in this store . Complete rude customer service from the start and on top of that they don't give you correct information or care to even try to help you !! You are better off throwing your phone in a river than ever attempting to get customer service from this store !!!!! Do not go here !!!!! read more

The Mrs & I recently upgraded to iPhone 13 & we were having troubles downloading gmail onto her phone & connecting her blue tooth ear piece. We happened to be close to this Verizon store & just walked in, no appointment. Chris was just fantastic! He met us at the door, asked what we needed & as we explained our problems, he said "I got this. C'mon back." It wasn't easy or quick, but Chris patiently worked through our problems, explaining what he was doing as he progressed. There is NO way we could've gotten it accomplished. I'm pretty sure I would've thrown the phone against a wall! Chris had to ask for assistance from the manager Kieha (I'm sure I just horribly misspelled her name) Both of them, working as team, solved our problems & we walked out much happier than when arrived. Having a problem with your phone or maybe you have questions? Drop by this store. Better yet, make an appointment. The folks here can help! Kudos to Chris & his manager. read more

Horrible customer service! Went to the store for assistance with resolving an ongoing issue. Was turned away saying they can't help and the manager Scott said that he dealt with a similar issue with his cell phone and understood how frustrating it is. When did Verizon start taking such poor care of their customers...NOT TAKING OWNERSHIP! The issue began 1/25/24 when I called 611 to replace a damaged iPhone 12. I didn't have insurance and was offered a iPhone 14 with a minimum monthly payment. What I received was iPhone 14 with anew line. I began calling Verizon on 1/28/24, to report that the new phone wasn't a Pro Max (large screen). I had so many confusing conversations to no avail. My 4th or 5th call was on 2/1/24, I spoke with Denise from the Loyalty Dept who discovered that the replacement phone added a new line. She reassured me that all I had to do was return the phone and she would handle the rest. She sent a UPS label. I went to UPS who charged me $3.95 to print the label. Everything such a hustle. Shortly thereafter I started getting notice that my account was charged a $700+ buyout for early termination...WTH! I was so frustrated that I didn't call Verizon back until 2/9/24, again I spoke with many representatives many of them with language barriers working in another country with VERY LOUD, UNPROFESSIONAL BACKGROUND NOISE. So, I went to the Verizon store in an attempt to resolve my issue and was turned away by the manager Scott unwilling to help me resolve the issue, but told me I will need the tracking number for the returned phone and verified that I disabled auto billing. He also offered to allow me to stay in store to call 611. I left the store disappointed and frustrated! I called 611 again and spent over 1 hour on the phone with Audrey to get the situation resolved HOPEFULLY! Really BAD EXPERIENCE after 15+ years of service with VERIZON WILL LOOK FOR ANOTHER phone carrier! read more

I had the pleasure of being assisted by Eddie, who went above and beyond to help me with both WiFi setup and getting a new phone. Originally, I brought in my own phone, but due to an issue with my previous provider marking it as stolen, I needed a new one. Eddie spent nearly two hours assisting me with patience and understanding. As a student and mother, I wasn't planning to buy a new phone, but Eddie found an affordable option that met my needs. He also recommended the best student plans and was knowledgeable about the streaming services I use. I truly appreciated his dedication and exceptional customer service. I initially thought he was a manager, but he mentioned he wasn't--yet he's definitely an asset to the Verizon team. I highly recommend stopping in and asking for him! read more

I've been an AT&T customer my entire life but over the past few years I noticed their service has been terrible everywhere I go. I've had many recommendations from friends to go to Verizon! Today I went to the Verizon store location on Eastern and Chris G. helped me! He was so patient and friendly and made my switch over to them so smooth. :) He checked and made sure he got me the best deal with them! He helped transfer all my stuff for me and also got me a great deal on a bundle with a new case, screen protector, and New charger for the iPhone 12 Pro. Thank you Chris G and the rest of the Verizon crew for the great customer service experience! :) read more

Verizon - Mobile Phones Near Me - Las Vegas, Nevada

Noticed my bill was going up. Carmelo sat me down, and calmly fixed the problem in record time. I will be sure to visit this store and ask for him whenever any issue arises moving forward. Thanks, Carmelo! read more

I called Verizon support because my iPhone was getting very hot, so much so that I couldn't hold it. The rep I spoke to at that time told me that this was not normal and she would send me a replacement phone. I received the phone the next day, but I didn't know how to do the transfer from phone to phone. I called support again to help me. The first rep I spoke to couldn't help me and I was transferred to another rep. The second rep couldn't help so I was transferred to yet another rep. That person couldn't help me either. Ultimately I was transferred to a "step up level" rep who apparently had more technical knowledge. This rep (Anthony) said he would send (yet another) replacement phone and call me the next day at 4:00 pm when his shift began. He PROMISED he would call me. Guess what? No phone call! So I called Verizon again today and was told that this rep was on vacation! I was then told to bring the phone to the store. From the reviews I have read, and from this experience, I don't have much faith that this store will help. I have been with Verizon for 10 years. I would definitely choose to go with another service, but I am stuck in a contract. The proper response from Verizon at this point, would be for them to give me a credit for all my trouble. I will NOT hold my breath. read more

Rude, incompetent and lazy staff! The worst customer service ever!! Use any other carrier than V. You'll pay the highest coverage costs and receive the worst customer service!!! Do not go into this office!!! They don't deserve your business! read more

This was never resolved, the business owner will reply on your comment offering to help but never really heard back from anyone!

I have been a Verizon customer for well over a decade and a half and I have NEVER been treated this poorly in ANY establishment and I've been around a long time. I bought a new phone and couldn't get it to work so I called the help center after attempting to fix it myself and then on-line. The lady on line spent over an hour trying everything she could to get it working and kudos to her for being patient and cheerful throughout. We made a joke about it being possessed and she told me to go in to my nearest store to replace the phone. Unbeknownst to me I passed one right near my home ( turned out to have been my greatest mistake) anyway I went into this store (never again) and told the gentleman what I had done so far and that the lady on the phone had told me to get a new one & repeated the JOKE about it being possessed. This bald, African American man ( I state this since I don't remember his name,sorry) grabbed my phone, almost snatching the phone out of my hands and turned to an obviously lower level employee (treating her like a minion too) "what's that code for" I didn't hear what he input this code and and my phone worked. He then thrusts the phone to me while saying to me "we don't just give new phones away & there's no such thing as a possessed phone" then he turns around and storms away. He's supposed to be a supervisor? In my opinion this nasty man should not be dealing with customers at all. He needs his mouth duct taped shut or put him in a warehouse or such, I was a nurse and served in the Air force so I know dealing with "customers" can be a royal pain, getting insulted etc all day but this guy has no control at all. Maybe just give him a zanex before work to chill him out. I will change my carrier as soon as I can I don't pay to get treated this way. NEVER USE THIS STORE go somewhere else. read more

Be Aware: YOU ARE NO LONGER ABLE TO CALL THIS STORE. All calls are canalled to Verizon Corp where you are required to provide account information OR be disconnected. Once you've made it past the 10-minutes of automated bs you may get a live person, someone with no clue about the store or its local services. IF rep says they "will try to put you thru" to the store just hang up-- they put you thru to ANOTHER automated system that is NOT the store; its an auto message directing you to their website "to find a store near you" that YOU WILL NEVER BE ABLE TO CONTACT. I'm posting this to save you time just in case you had any silly thoughts of contacting an actual store for local service info. Good luck! PS/ Love Vz service, but their Cust Svc needs serious attention. read more

It is only because of the store rep that I even write this....Daniel is his name and a Awesome representative he is for the brand Verizon....He used to be at a closer store to us on Flamingo and now at this location.... Unlike the first location.. this one is clean does not have the traffic but does appear to be a one man show... So for Great Service and the attention detail.. See Daniel on Eastern..... read more

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Wanted to thank Amber for assisting up the other day. Came in to check out the Verizon internet which we are trying out, and also helped with personal account issues. Amber was so patient, fun, professional and accommodating. We will be returning to this store because of her. Thank you. read more

Long time Verizon customer here - like decades. Upgrading 2 IPhone 11's for a 15. Tried online last night but wanted to see the colors in person (which weren't on display ;((). Couldn't have found a more condescending salesperson than Amber. She kept calling me hon, and it was like fingers on a chalkboard. I could be her mother. Totally disrespectful. I questioned some charges, like the warranty and the Disney Plus membership and she treated me like an idiot. And called me hon. Over and over. Her body language spoke to me like she couldn't get far away enough from us. We were at the end of the table because that's where the screen is that she was showing me, then she waved her hands and said "sit down". When we didn't move, she literally moved away from us. If I hadn't promised my 17 year old an upgrade for her birthday, and this being the only day we could fit this in in person, we would have been long gone. Once I gave her my credit card and our new and old phones were synching she completely disappeared. Two other gentlemen had to help me out. A very bad experience and someone needs to retrain Amber how to treat customers. First suggestion, remove "hon" from her vocabulary. read more

I was helped by Eddie and he and the Verizon team were very helpful for my mom and I. We needed to switch phone lines as well as buying a new phone, and he had made the transition very easy and smooth. Answered all of the questions we had and put into detail what exactly our plan and perks were. The location was also very clean and tidy. The workers there looked at ease and don't look like they don't like their jobs or want to be there. I would definitely recommend this place, but I did go there at a slow, not busy time, so it may be a little different when it is busy. read more

Was there today and the service seemed great, got a new iPhone 11 and an otter box case for it. Was told it was 100% activated and might take 10 or 15 minutes. They gave me the usual "if it doesn't work at first just reset it and try again" Well now its been over 3 hours and the phone is still not activated, so I call the store and they send me to another number to activate it. I have now been on hold for 35 minutes trying to activate. After giving them $900 for a new product, half my day has been wasted. The lady I am on hold with right now said the new iPhone was never even activated at the store today. She ended up being any to help me out, but in the future, I will have the phone mailed to me and handle everything with corporate on the phone, not going back to this location. read more

The phone transferred set up online is the worst. I was told all I will need is my account number and PIN transfer number. The customer service rep didn't tell me I am going to get an email to verify my address. I got to the store was told my order is still pending. I traveled 2 hours to pick up this phone. They already changed me for the phone and set up in the meantime. Such dumb reps working from home. Maybe they need to go to work at a real office. I've been with AT&T for 22 years. Looks like I will be for 22 more. Verizon just lost my business. read more

very bad service, the people working there is super slow and don't care about you. they tell you to wait and go inside the store and leave you to wait for 40min normally.... read more

I felt discriminated. They made me feel dumb infront of a crowd . Its no space in there n they system is dumb asf . It's inconvenient and irrelevant . I need a utility bill to get a phone in 2024 ??? DUMB ASF . They felt above me putting me down for supposedly fraud because I'm a minority in a good neighborhood w a store full of old white folks ( nun to the ppls ) but I felt targeted . And then the system is down to order a phone online to pick up SO I HAD NO CHOICE TO COME IN BUT WHEN I COME IN IM DISCRIMINATED NEXT TO A YT LADY LOOKING AT ME DUMB CUS she hear fraud like bye im embarrassed I live right next door im never coming outside again ! read more

My experience here has been nothing but pleasant from when I first walked in. Eddie is my go to guy now and he was phenomenal with helping me get the most for my trade in! Highly recommend seeking him for all your mobile services as he is the most knowledgeable one in the store out of all the reps. I was super lucky today to get the last sierra blue iPhone 13 pro max, totally wasn't expecting it since I heard about all the back order. From the time I checked in to walking out with a new iPhone took about 30 mins and the process was super thorough and smooth. I'm very pleased! read more

Don't ever think you're getting a good deal, when you go to a Verizon store. I purchased two IPhone 13 Max phones last fall and was told I would get 50% off!!! Well, after 9 months, I decided to pay off the phones (30 month finance "deal"). Ended up paying of the full price of both phones-no 50% off!! Had a total of $165 "promotional credits" or 1.3% discount!! Such BS, we've been with Verizon for over 20+ years, we will be looking for another wireless service. read more

Terrible service. I walked in to employees who looked over at me and said nothing. Three employees helping customers but a fourth employee talking about Caesars palace to a customer. I wanted to get internet coverage for my home. Instead I stood there listening to their stupid conversation for 5 min so I walked out. I'll come back during the daytime when the helpful lady greets me once i walk in instead of the bald guy with glasses talking nonsense to a customer that's already being helped. read more