We're tying up some loose ends for a vacation trip & spent 90 minutes working with Ronna Lacy the AAA travel agent. I must say she was just superb! She was very patient, answering our numerous questions, scheduling airline departures, hotel rooms & car rentals. The Mrs & I really enjoyed working with Ronna, knowing we can depend on her expertise & experience. Working with Ronna, it's easy to see why we really like AAA & recommend it to our friends & family. Going on a trip soon? Ask for Ronna & let her take all your worries away. Super clean, friendly, helpful staff, this place continues to get five well deserved stars. read more

AAA Green Valley Branch - Insurance Near Me - Henderson, Nevada

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I don't usually expect a trip to the DMV or an insurance office to be enjoyable, but the AAA Green Valley branch completely changed that expectation. From the moment I walked in, I was greeted with a smile and helped almost immediately. The staff was professional, knowledgeable, and, most importantly, patient. They took the time to answer my questions, explained everything clearly, and never made me feel rushed. It's refreshing to receive customer service that feels genuinely helpful rather than transactional. The branch itself is clean, organized, and comfortable, which made the entire visit feel smooth and stress-free. Everything seemed to run efficiently, and I was in and out much faster than I anticipated. It's easy to overlook great service when things go as planned, but experiences like this deserve recognition. If you need AAA services, the Green Valley branch is a great place to go. Friendly people, efficient service, and a hassle-free experience--exactly what every customer hopes for. read more

Dana is the best agent! I highly-recommend her! She is easy to work with, very competent, and very friendly!

This review is based on the special event they held on July 17, 2026. The office is located in a shopping complex with ample parking and easy accessibility. All the staff people were very friendly and helpful, and the event seemed to be well attended. We picked up brochures and any questions about travel were readily answered with courtesy and great information. There were ample refreshments, even hot dogs! Received a couple of nice bags, and will definitely return here if I have any more questions about travel, insurance, or DMV issues. Thank you for such a nice event! read more

While they do provide passport photos, they do not do digital photos. Their suggestion was that I get the passport photo there and then scan it at home and submit it for my passport renewal. (Digital renewals are available for eligible people.) Anyway, I got the photos, scanned them at the highest resolution, sent them in for my renewal and they were rejected because the image wasn't good enough. Whomp-whomp. The only other thing to note about this place is the forced banter to try and sell you on other things. Alarm systems, travel services, etc. I get it. I do. Just a bit off-putting. read more

Ask for Terry Burgess. Helpful and informative with a splash of humor. AAA has always been my go to for auto breakdowns but Terry helped me get a deal too. read more

You have to go through a "guard" desk before you can speak to anyone. Then said "guard" treats you like a child.

Service and quality is so impressive in this place. I recommend this place from DMV to insurance to any problems you with your car.

Wow, what great customer service! I stopped in to ask a question about transferring my car to my son. The lady at the front desk was super helpful and knowledgeable. Turns out she's the manager who likes to be front and center with her staff. read more

Good place even if you don't have AAA, you can do your registration and other DMV items but, not all. Call before making the trip. All the people there are nice and kind. Approachable with any questions. Plus you might be surprised about maybe getting a quote for better insurance. If you're a Veteran you need to check out USAA for insurance and other financial items-your family also quals for them as well. Semper FI read more

They were very helpful working the dmv kiosk. I also wanted a quote and sat down with one of the agents to see pricing. Everyone was super friendly. read more

Agent (D.T) was yelling out commands and orders from her desk to a customer performing a transaction at another desk. The agent was unprofessional and barking across any office business is completely unprofessional. Rather than ask if the customer needed help the agent decided to bark out orders and yell across the office. When brought to the attention of the manager the manager seemed to defend the agent as if yelling across an office is ever acceptable calling this customer service. I wouldn't waste your time at this location go elsewhere. When a customer indicates they don't want your help and that they are taking care of their transaction just fine without the agent (DT) yelling out orders. The agent (DT) should figure out go away and leave the customer alone they're doing what they need to do. This agent (DT) had no common sense and lacked the white collar professional skills to be in an office let alone the common sense to be an insurance agent in this opinion. If you want to be treated like an imbecile and be demeaned go to this location. In the end a different female agent agent pulled out of control agent (DT) the barking and yelling agent away trying to keep her quiet. But the manager didn't seem to think that that was evidence enough that the first agent (DT) that was yelling and barking was acting inappropriately. Seriously disappointed completely unprofessional. Don't waste your time go elsewhere. Also, what type of professional (assistant) manager refers to the main manager as "A WHITE GIRL" - really- in this day and age? - unbelievable (meaning unbelievably unprofessional to put it mildly) read more

Quick service! Was in and out within 15 minutes. I'm traveling international soon and needed my international driver's permit. I was greeted by a wise gentlemen and was seen by Dawn Edwards within 5 minutes of entering the building. Dawn finished my permit right away and without any hassle. If you are looking for an international drivers permit, it helps to have the paperwork filled out before hand and have 2 passport photos on you. The permit cost $20. Overall, super amazing experience. **FYI, I tried calling the office first to see if I needed an appointment, the number sent me to an automated caller that was hard to navigate. I recommend just showing up. read more

My last review, 4 years ago. Nothing has changed..... Friendly, knowledgeable, professional service. A business that's actually a pleasure to go to. read more

Such wonderful customer service! Terry Burgess, & Dana Tenant went above and beyond to answer all of our questions and help us with what we needed. We will definatly be refer v all of our friends and family here! Highly recommend! read more

You have a very rude person in the front desk. Minute I walked in . She greets me with a rude tone of voice "we will be right with you maam" and walks away from front desk. instead of smiling and say Welcome how Can we help you. read more

Went in today to speak with someone in travel but didn't get past the front desk. Travel person was out to lunch and that was okay I didn't have an appointment but the attitude by the person at the front desk made me feel like I was a waste of her time. This service is part of what I pay a membership fee each year. I guess I will need to find another AAA office or another travel agent. Hope management fixes this problem. I have been a member for over 42 years. read more

Do not go to this place!. They have two front hostess, one specifically in a wheel chair, that have terrible customer service, right when you walk through the door.She doesn't even put an effort to assist you with any questions you have. Always has an attitude and tries to belittle you when you ask a simple question. She 100% should not be working in customer service. I will do whatever it takes to make sure she gets fired. That's how bad this experience was. read more

I am trying to call to see if I can get a handicap placard there. i cannot find a number for the AAA DMV desk. I cannot make an appointment online for the DMV desk. The website only says that they do not have DMV services on Saturday. I have tried three numbers and they all want me to put in the seven digit number of the person I want to speak with. I do not know how to get a person on the line to ask if they provide my service at this location. read more

Today my mother in law and I were doing some insurance shopping and decided to get a quote from AAA first thinking it would be the most expensive one. We were called on by Insurance Agent Krista Hutchens. Krista was real energetic and friendly. We sat down , mother in law went first and the quotes she got for home and auto insurance were really good then she did mine and for the same coverage I currently have with progressive my payments dropped from $311 to $160 starting September. We had to go back to the house to get some paperwork and decided to bring my wife to have her get a quote and her insurance went down $56 a month. Needless to say we were very happy with the quotes Krista gave us, all three of us switched to AAA insurance. Thank you Krista for making something like getting auto insurance fun. Oh I almost forgot to mention that AAA insurance is a 1yr policy so your premiums will not increase every 6 months 5 Stars read more

AAA Green Valley Branch - Krista Hutchens business card - Insurance Near Me - Henderson, Nevada

Cynthia Miller is amazing! We have dropped in multiple times since our initial 2019 visit for apartment rental & car insurance. That was followed up over the years as we used their DMV kiosk, adding a second vehicle to our policy, and then homeowners insurance. One of the many things I like about Cynthia is that she can look at multiple combinations of your insurance needs to show estimates and apply multiple policy discounts. While things changed during the COVID shutdowns, our agent was always an email or phone call away. Cynthia has always been very responsive with questions asked wether it's by phone or message. I highly recommend this location based off of my experiences with her and additional staff. Drop on by if in need and see if this is the right choice for you as it was for my family. read more

Stopped in on a Saturday to inquire about international drivers licenses. The process is easy and the cost is reasonable. This AAA office has plenty of parking. The representative answered all our questions and took care of our request quickly. Great experience! read more

Said on the phone I could get a moving permit for my bosses new car then at the front desk they said I had what was needed and to wait then the lady called me up and said I could not get it even tho I had his ID how ridiculous they don't k ow what the hell they are doing read more

Longmark was amazing today, he got to our spot within 15 minutes very professional, kind human being. Thank you so much for your services. This man should be promoted. read more

I am Traveling internationally for a long period of time, and need to get an international drivers permit. I was told that this would cost $20, and to come on in. What wasn't shared, during that conversation, was that the $20 fee, that was stated, didn't include a $21.xx charge, for AAA to take 2 passport pics! In the spirit of Full Disclosure..... Should have told me, Up front, that it would cost $20, if you bring 2 passport to pics w you, OR, $41.xx, if you don't!! Full Disclosure Please...!! Up Front! DC read more

I was in a huge dilemma at the DMV as I assumed I just had to be covered and had car insurance. I was not aware it had to be under my current new address in Nevada. There was no rep available from my previous car insurance to help me on a Saturday. I had to get this done because my car registration from my prior state of residence was set to expire. I was such in a rush I just searched any auto insurance agent available on a Saturday. 10 min prior to closing at this office, Cynthia Miller answered and set up my auto insurance in 10min! She also gave me a good rate Highly recommend and thank you! read more

OMG would give a ten star to Jeffrey Burts Marquez. Saved our family not kidding over 5.000 yearly on our auto! More importantly educated us on our new home policy on coverage that our old policy was lacking. Jeffrey is so friendly, informative and a warm smile! Thank you Jeffrey! read more

I've been a AAA member for 30 YEARS! Estela Flores & Shawn have been of great help to me for my insurance needs. This office is staffed by friendly & helpful professionals. Whether you need insurance, DMV services, documents notarized, their friendly staff is happy to assist you. AAA has come to my rescue so many times & it's always been a "happy customer service " experience! KUDOS to the staff! Keep up the great work! read more

I like coming here for the DMV Kiosk. While there are usually people waiting at least it is less than at the DMV. If you are a AAA member they will also upsell you on their products. I agreed and bought the road service tow plan for my kids. Turned out to be great as one of them used it a month later. With the cost for sure! During COVID, they practice distancing and masks. It could be possible that you may have to wait outside but I have only done this one time out of the two visits. It was k my five minutes. Just know their bathrooms are closed to everyone during COVID so be prepared. Ice service, nice staff. read more

This is going to be short- I walked in was greeted with a huge smile and conversation. I explained what I needed and, unfortunately, was unable to get done what I needed, which is not a reflection on this location. It's a State issue! Jaren read more

Completely saved my life the other day. I was extremely tired and came home and didn't notice that I hit my lights on the way out of my car. I noticed about 2-3 hours too late. Someone came out and gave me a jump within 25 minutes and it was over with fast. This will teach me to double check everything before I leave the car even if I'm tired. Thanks for your help! read more

I don't even want to tell you about this because I don't want to wait on long lines for this service, but it wouldn't be fair to keep it all to myself. AAA, specifically Terry Burgess, has helped us on multiple occasions plan out road trips that were memorable and awesome for our family. From making good sightseeing, route and timing suggestions, to printing out our trip tic, and giving us booklets on our travel locations, Terry has helped us create the most incredible family vacations. We probably could have done these trips on our own, but they wouldn't have been nearly as "robust" and fun. We appreciate the step by step car directions and details in our trip tic and the printed material for our destinations. Terry is an expert trip planner, he's patient and professional, and his knowledge and expertise is invaluable! This is, quite possibly, my favorite benefit of AAA. read more

I have had AAA insurance for almost a decade I was rear ended by a teen texting on her phone and my rear was smashed in and the engine was moved . Now I had had my vehicle fixed and checked all over by AaA 2 weeks before this accident and had over $2k in repairs done when car was done it was given a fully fine everything is perfect check . After my accident AAA insurance refused to repair the engine block saying that I had no proof the accident caused the engine damage even though I told my agent I had car in shop 2 weeks earlier . They said I need to take it to the dealership and prove the accident caused the engine damage ...AAA his name is Brickson and I will warn everyone I meet about him and AAA insurance read more

Horrible experience with the insurance agent Amit, he charged my card without authorization. Was told the amount would not be charged to my account come to find out it did. Had to work with the other branch to get the amount refunded back to me. Still waiting for the refund, recommend going to the rainbow branch. read more

My husband and I have been AAA member for 17 years as a couple and he has been a member for over 25 years. We have home, auto, and the AAA membership. Over the years we have paid thousands of dollars to be insured by AAA. We have made 1 claim on our auto insurance after being hit by another driver. Their insurance paid for the damages because that driver was at fault. We've NEVER made a claim for our house. Last weekend our dishwasher flooded our kitchen island. After the adjuster came out, our claim was denied. AAA has many hidden clauses. If you don't realize your 2 year old dishwasher that's built into your island has been leaking until the water flows out the back of the island all over the floor, it's apparently your fault. I am so disappointed by this and feel like paying thousands of dollars for insurance is a scam when you make your first house claim after 19 years of paying home insurance and it's denied. I will be searching out other companies to do business with moving forward. read more

Last service 1/17/23, basic oil/filter change with overall inspection. Previously had A/C recharged. Can't do my own maintenance anymore as I have a bad back and other medical issues. Started taking car to dealer as I couldn't find a reputable local mechanic, but dealer kept trying to upcharge and "recommend" urgently needed repairs that I knew were bogus. Spotted this place and decided to give them a try. So far I'm pretty happy. They aren't the cheapest, but way more honest and cheaper than the dealer. Sort of in between a good, honest local mechanic (impossible to find anymore) and a dealership. Work has been fast and efficient without any annoying upcharging or BS. I even gave them a chance to sell me on suspension repairs the dealer tried to sell me on and they took a look and told me that, other than needing alignment, there was nothing wrong with the actual parts. Only problem now is I'm moving across the valley. I'll see if there is a AAA shop near there, but if not or if it's not as good as this one, I'll be back. read more

Never-ever-ever have AAA replace your battery. Stay away from their mechanic services. Their people are untrained, they have faulty equipment, and if something goes wrong, they will not replace anything!!! Even if they know something was their fault and cause damage to your vehicle. They are disorganized when it comes to problems, which is probably not a mistake. They give you the run around and no one will take responsibility for one of their employees mistakes or their faulty equipment. They cost me over $1000.00 in repairs and told me to read the fine print on the contract. I'm a trained mechanic and just didn't have the time to do it myself, so I know they are at fault. I wish I didn't say yes to AAA. I've been a member for over 25 years and it's clear that AAA is not what it used to be. Keep them for emergency towing, but that's about it. I was going to look into their auto insurance, but now I don't trust them. Stay away from their battery and mechanic services! read more

Got my international drivers permit today and it was fast and easy! Shout out to Terry! read more

AAA Green Valley Branch - International drivers permits - Insurance Near Me - Henderson, Nevada

Always frisky service. Convenient local office. Yearly membership is a great value.

Passport photos: Always efficient. Totally worth it to have a membership. Terry Burgess was fun and very nice to deal with.