1. Allstate Insurance Agent: Michael Moore

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Henderson, NV

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Allstate Insurance Agent: Michael Moore

3.7 (3 reviews)
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Services - Allstate Insurance Agent: Michael Moore

Homeowner or property

Car and truck insurance

Life insurance

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Progressive Auto Insurance

Progressive Auto Insurance

(75 reviews)

Been a progressive customer for ten years or so, six motorcycle and auto policies. Been pretty…read morehappy until I had a claim - then a bureaucratic nightmare. Was told to drop vehicle off at body shop, body shop did estimate that day (Monday) and submitted to Progressive's portal. Was asked for photos - submitted. Called claim reps repeatedly- one on vacation, one has full voice mail. No approval to body shop for work Escalated to claim supervisor - on vacation. Transferred to Resolution Specialist - he spoke so quickly he was almost unintelligible, said needed estimate, and transferred me to body shop without ever listening to anything I tried to say. Called back and was transferred to Claims Manager - got voice mail. Have left numerous messages, called numerous times over four days and have gotten zero response from anyone with any authority as to status of claim approval. Note that this is for a claim of less than $1000 once my deductible is applied. God help me if it was a serious claim. Apparently Progressive let's personnel hide behind voice mail, doesn't coordinate vacation coverage, finally got a call back around noon on Friday - estimate process was finally explained and was told vehicle should have remained available while they worked through their process - given the stock low staffing, unexpected heavy workload excuse that has become a stock response to customer complaints. All in all a five day (so far) ball drop that was easily avoidable Friday Afternoon the Progressive estimator called to say that they had received and reviewed the estimate and had called to authorize repairs - so moved up from one to three stars - still a convoluted process that's in sufficiently staffed but at least it's now moving forward

If I could negative stars I would! I'm not even insured with them. I was hit by a driver in…read moreFebruary that has progressive it's almost July and my car still not fixed. I can never get ahold of the agent Whitney Canfield. I have even called and asked to be switched to another agent but never happened. Literally the worst customer service! Probably be a year before I get my car fixed at the rate Whitney responds. Do not recommend this company at all!

Allstate Insurance Agent: Michael Moore - homeinsurance - Updated October 2026

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