great customer service by abigail benjamin! she came back with great quotes for my landlord…read moreinsurance!!

Awful service! I would not recommend using them at all. Waiting over 2 weeks for a refund check and…read moreno one at their office will help. All I got was wait another 2 weeks. Just terrible service.

I feel so fortunate to have connected with Rebecca at Country Financial. She was professional,…read moreconsiderate, & completely transparent about everything we discussed with my auto insurance. I cannot emphasize enough what a relief it is to do business with someone of this caliber. I will continue to recommend new clients to her & keep my policy safely under her guidance.

Looking for affordable auto insurance can be a pain at times. Rebecca made this the easiest process…read moreof my life. She was very communicative and helpful with getting my insurance started! Highly recommend country financial

Asked for a quote for Home/Auto. Perfect driving record and home under 8yrs old…read more -09SEP, called on a Monday with Jim stating, "give me a couple days." -18SEP, called then received email replay stating my auto would be easy, but my home couldn't be covered by any of the insurance companies he contacted. Thought this sounded a bit "off" so I contacted Progressive and they had absolutely no issue insuring my newer home and hadn't heard of any declinations in our zip code due to a home being over 5yrs old. +seems like a nice guy to talk to - saying a new home under 10yrs is uninsurable is a weird way to say I don't want to provide my service. A simple, " I'm currently at my capacity of handling new clients and if I can service you in the future may I contact you" would have been just fine. Overall just a very weird interaction. *shrug*

Bonnie is knowledgeable and professional, she made all my concerns vanish. I was impressed with how…read morequickly she handled all of my needs. I wish more people in business conducted their operations in the same fashion. I would highly recommend Bonnie and Jim. She was able to direct me in other areas that I needed assistance in as well.

I have been a customer here for 20 years…read more The people in Perry's office are top notch. They are not just friendly but they are genuinely nice, they always have a friendly demeanor and they seem to be happy and enjoy their jobs. Every interaction I have ever had with Perry's office has been positive. The reason why his business has grown over the years is because he is awesome. Joe Gibbs helped me with a quote today and he was efficient and friendly. Don't dread calling an insurance agent ever again. I cannot stress to you how awesome this office is. I have also never been able to beat their rates. They are AMAZING. HIGHLY RECOMMENDED.

Maria is amazing at what she does. She was attentive and very helpful. She answered my questions…read morethoroughly and was very patient with me. I plan on being a client for a very long time.

Took an old vehicle off & added a new one to our insurance policies & did all of it over the phone…read morespeaking with Tawny. (Did I spell that right?) Fast, efficient, but most importantly, knowledgeable. The staff knows me & the Mrs & makes recommendations that they feel would help us. Love Carol Drake & her staff!

have been with this office for about 30 years with great service. Unfortunatly something has…read morechanged. i have items in a self storage unit. they require a copy of the declaration page of my insurance policy covering goods in storage. This has been no problem in the past for this insurance office. Recently the policy came up for renewal and the storage place wants confirmation on the renewed policy of course. I scheduled the payment online and it was paid. two days after that I asked Carol Drakes office to email me the new declarations page for the current policy so I did not have to buy additional insurance from the storage place. Well this is where the problem begins. They confirmed that the payment had been processed and the policy was good for another year. I asked for the declarations page and what they sent me started with a BALANCE DUE page showing the policy as expiring in a few days. After more emails and days....they still would not/could not send me a declarations page for the new current policy. I was told by the office manager that this is designed by headquarters and comes as a package and that the BALANCE DUE page means nothing. So I will have to purchase the additional insurance from the storage place because Carl Drakes office manager thinks what she sent was more than what is needed. No common sense. I am afraid this demonstrates what is going to happen if I ever need to make a claim. not a good place to start from. This is why I am going to be leaving State Farm, Carol Drakes office, and obtain different coverage. I hope you have better luck with this office.

Nick Sage and his staff are top-level. They care tremendously about their clients, and the way…read morethat they run their agency. I would highly recommend them for all things related to insurance. And the place is beautiful too! Keep it up guys and gals! -Christian, Henderson NV

Needed a quote on specific insurance and this location was excellent! I spoke with Andre V and he…read moremade everything simple and was very informative which made my decision that much easier. Andre was able to get me a great quote so if you're looking for insurance, I highly recommend him!

Stay FAR AWAY! I would never recommend…read more Does not write correct home insurance policies for proper coverage. Will over charge your plan, even when you provide proof of correct calculations. Does not follow consumer law and payment transparency. Does not cancel your autopay when you request it to be completed. The staff and supervisor Lydia will blatantly lie to your face and tell you "their office is not your agent," should they not want to assist nor work. This entire office will mislead you and not offer any options. Ensure you work direct with the corporate office, as this company is fraudulent in all aspects. Will not assist you in ANY FORM NOR fashion to retain you as a customer should you have an issue. This office is unorganized, misleads and is 100% chaotic. Stay far away.

Definatley 5 star plus!!!!! Laura is the best of the best. I am not a easy one to deal with and…read morecomplain alot. She was professional, polite, understanding, informative, Answered all my questioins, honest and helpful. Both Laura and her superviser Melisa are outstanding. If only everyone was like this the world would be a much better place. Its refreshing and nice to see there are still good & kind people out there. who really do want to help. And that I can understand. Please make sure The head honcho, CEO of the company sees my review. I'd like to see that both are acknowledged for being such a asset to this company. And Then, hopefully presented with a huge raise, bonus and or promotion. That would make my day100% as a happy customer. I thank you kindly. Have a great day!

If you're looking for great service at a discounted rate look no further. Ask for Dionna Carter…read more Dionna helped me cut my insurance rate in half. Insurance lounge is wonderful . Wish I knew about them sooner . I recently needed to add a third vehicle after creating the policy a few months prior and she helped me immediately. What great customer service five stars! -Darrin Schick Very happy Henderson, Nevada local customer .

Dionna is the absolute best in the business I came in looking for home owner insurance for my…read morerecently purchased home she got me some great quotes and worked with my mortgage company to get me the best coverage for the best price on what they required. She made the process so easy and kept me informed every step of the way I will be recommending her and the rest of the team at insurance lounge to everyone for any insurance needs

I wanted to provide a brief update and another stellar review of the customer service in Jason…read moreSpronk's office. I spoke with Mekenzie this morning via phone, as I had a gazillion questions about State Farm's new policy/ billing changes. She was super duper helpful in allaying my concerns and answering my many questions.

Our agent Mekenzie not only saved us money over Allstate, she also patiently answered all our…read morequestions and concerns during the transition. Her communication was professional and clear. We are grateful for her as she earned our business for sure!!