Let me start by saying, it took me a minute because I'm appalled at the level of disregard he showed after almost 10 years of being his client. However the numerous calls, voicemails, messages we've left with no call back are astronomical. He said we should call back before our renewal to allow him time to search for a better rate. We called, I bought a new car, I called. He went through 2 receptionist and not one call. So my insurance went up over 50% yes 50%, I received a renewal notice for 2 vehicles one all electric that stated my new monthly rate was $1000, of coarse I called spoke with Desiree who assured me he would call back... he never did! No loyalty and now the insurance company Acuity is saying I cannot cancel my policy!!! Completely unacceptable and he hasn't made one phone call sent an email apologized for his unprofessionalism nothing after almost 10 years!!!! We were understanding when he had family emergencies , but what about us? When the going gets rough he is not there for you!! Well at least for us. I will keep posting on every platform until he calls text or emails
What he did to us was not right
If he couldn't help he should have just said so before the renewal and not get us locked into something so expensive isn't that what's broker is supposed to do? especially after knowing us for such a long time. Very disappointing, every year we would make countless calls to his one or two call backs. Every year his receptionist Debbie and now Desiree would say he will call. And yet we were still loyal to him. Needless to say I found less expensive rates on my own and still waiting for a call back
I read all of his reviews and didn't realize I don't look his loyal clients, maybe that's why I fell by the waste side. read more
