Ordinarily I would recommend small businesses because the customer service is generally better and more personal. In the case of PostNet at 2880 Bicentennial Parkway, I would make an exception.
Unless you want poor customer service and rude treatment, AVOID this place at all costs!
Instead, go to Fed Ex/Kinkos at St. Rose Parkway & Eastern or Office Max on Eastern north of St. Rose Parkway.
Today I went in to get what should have been a simple job completed. I wanted some two-side documents copied and e-mailed to me in PDF format.
I was was greeted by a female clerk whose name I don't know (she was a 20-30's, fair skin and portly).
When I explained what I wanted done she immediately replied with... "We can't do that...".
That should have been my fist cue to leave and do business elsewhere. The fist rule in professional customer service is not to tell patrons what can't be done, but instead START the conversation with what CAN be done.
Now in fairness, the clerk did go on to say how I could get my job done. However, she spoke in such a fast, loud and arrogant manner it was a huge turn off. She displayed ZERO patience and no sense that she wanted to interact in a polite and professional manner.
She spoke at such a high volume that it attracted the attention of the other customers in the store (and it is a very SMALL store). She was literally like a Bull in a museum.
Unfortunately I chose to continue my business there and agreed to have her make the copies. Despite me clearly explaining that I wanted BOTH sides of my documents which were two-sided documents copied, on two of my four documents she made only one-sided copies.
Perhaps 50% accuracy is acceptable for PostNet, but anywhere else 50% is an F!
Unbelievably when I brought to her attention that she did not make two-sided copies on two of my documents she tried to justify her blatant error by telling me she didn't think the "other side was important."
Finally fed up with her incredibly rude and disrespectful treatment informed her that the way in which she was talking in such a loud and rapid manner was rude.
Her reply was... "Sorry, I just talk fast"... Seriously, not even a sincere apology???
Thankfully, there was another clerk there who stepped in to help and she was an angel . She was everything that the first clerk was not.
The second clerk was patient, had a quiet calming demeanor, expressed compassion and she completed the job perfectly .
I suppose this review is a "Tale of Two Stories." The fist one of rude, disrespectful treatment and poor customer service, the second one of kind and gracious communication and outstanding customer service!
To the second clerk, I give my genuine thanks and deepest appreciation. read more