MAYBE open the store WHEN YOUR OPEN. Says open 8-6:30 but not a single person in the store at 10:00AM. 0/10

Absolutely terrible experience. I came in to print a simple document and it took forever. The staff moved at a painfully slow pace, there was no sense of urgency, and I ended up waiting much longer than necessary. What should have been a quick stop turned into a frustrating waste of time. If you're in a hurry, avoid this location. Customer service and efficiency seriously need improvement. read more

Love this location. Matty is so friendly and helpful. We needed notary service on a Saturday. Professional and timely service provided.

Excellent customer service Shout out to Mathew ( a long time employee there ) , Maddy , Karine Polite, knowledgeable, efficient,friendly & professional. Thank you for all you do! You guys need a raise #204 read more

Excellent store when you need to make an Amazon return, usually in and out in less than 5 minutes...employees know what they're doing which makes it a good place to go...as far as shipping with UPS, the rates are on the higher side of the spectrum, so for now it will just be a convenient location to utilize for any Amazon returns... read more

Breath of Fresh Air Exceptional Service by Matty at This UPS Store As someone who has traveled the world and experienced customer service in every corner, I don't write reviews lightly but this UPS Store deserves recognition. From the moment I walked in, I felt a genuine sense of kindness and warmth. The energy here is different in the best way. Matty assisted me, and I have to say he's a gem. Friendly, attentive, and truly willing to help. You don't just feel like another customer with him; you feel seen, heard, and taken care of. That's rare, and it stuck with me. Even the rest of the staff seemed pleasant and present, creating a calm, respectful vibe throughout the space. If you're reading this review, know that you're walking into a place where you'll be treated with care and kindness especially if Matty is there to assist. This place sets a standard. Thank you, Matty, and team! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Karame provided outstanding service! She was extremely patient in helping me handle some documents and took great care in packing my four pairs of shoes that I shipped yesterday. Everything was handled perfectly. I'm very grateful for her professionalism and kindness. read more

Great store, customer service oriented and the staff is super friendly! If you ever need a notary, this is the spot, they have that service also! read more

This store is very good, thanks in large part to Christina and Miracle. I ship a lot of items and this UPS Store never disappoints. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

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NOT RECOMMENDED! I've went in on several occasions attempting to obtain Notary. I've been told the Notarys's schedule on each occasion. Their Notary is never in when I've been told he/she would be. They don't answer the phone, the various staff members are very unprofessional, unfriendly and behave as if they don't want to be there. I've only had 1 good experience out of the three times I've tried this business. It was on Monday, October 9, 2023 around 4:10PM and the one and only employee (young man) working at the counter was helpful and pleasant read more

Don't ever use this UPS store for anything ever!!!!!! So I shipped a package to California to my sister with medication she needed really bad. I pick up for her and mail it because she moved to California. I used this store and now my package just says on the updates: merchandise missing package discarded. That's it I taped that box up so good the only way to get into that box was to cut it open! So I called the store and they said sorry nothing we can do we file a claim for $100 the meds in the box cost over $800. They won't look into it or do anything to help me recover my contents of the package! I got NO help from them what so ever about what I can do they just basically opened my box and stole the contents from the package and just say sorry here is a claim number it will take 14 days to process then another two weeks to get a check in the mail. I will never ever ever ship from this store again not ever and I suggest you don't either. Nobody will help me and that's it read more

The UPS Store - Shipping notice I got! - Shipping Centers Near Me - Las Vegas, Nevada

I always go to the store and there's an employee that always helps me. He does it quick and happily, and I've never had a problem with him. But, today I went in there to do some Amazon returns and ship a box out. A new employee helped me, she did what she had to. The problem was the manager or whatever position Alexis was in when it was time for me to confirm that the address was correct because I was sending the package to a different state. Alexis told me to just confirm I responded with no I'm going to make sure it (the address) is correct then they decide to roll their eyes at me. This store shouldn't hire people with such rude attitudes. You are in a customer service position if you don't like it get out of the job or fix your attitude, Alexis. read more

The staff is efficient, kind, and professional. I've never had a bad experience at this location.

If I could I would give them a zero. I shipped an item to New York it arrived broken. I bought additional insurance. They waited so long to request information , that the information had been thrown away by the party I shipped it to. They gave me many excuses why it took so long to respond. I made a complaint to the BBB. They did not respond. I was not asking for the full insurance, only the amount I had to send to the buyer to repair what I sent. read more

The UPS Store - Broken mirror. - Shipping Centers Near Me - Las Vegas, Nevada

$300 a year for a UPS mailbox 1/6 deliveries I get somebody else's package. Ordered 2 year expensive magazine subscription 1 delivered 2 missing. Went in after hours check my box looking for lost mail huge tote on the floor collecting rain from the ceiling. read more

Excellent and Very friendly service. You're literally in and out in about a minute if dropping off. read more

This was my first visit to this location, and I'm glad I checked them out. The employee working, a younger gentleman, was exceptionally hospitable!! I mean, this guy was so friendly, I didn't even want to leave. Lol. He very quickly handled my request and had me in and out in a matter of seconds. read more

Fantastic!! This store & all the people who work there are so helpful, professional & efficient. Plus friendly & always pleasant.

They only have one person working. You have to wait for 30 minutes to drop off an Amazon package. Don't do it, go to Kohls, so much faster. read more

I visited on a regular basis, and I'm satisfied with the service and employees so frindley.

Good neighborhood location, quick and convenient. Easy to get too. And they have late hours.

Lost my package and refused to help me find it even though I paid for certified delivery. Post office never received claimed it was still at the location. They looked it up and still refused to help me. read more

AWESOME!!!! I use the UPS store located at 505 E Windmill Lane, LV, NV 89123 for all of my shipping, postage, Amazon returns and notary services. Every time I enter this branch of UPS, I am greeted by a very kind and sweet young lady whose name is Gisselle. I have used other UPS locations and have been treated very poorly by the management for unknown reasons. Specifically, I wrote a negative review [on Google] relating to the UPS on Blue Diamond Rd. because I was treated so badly! And, it was the Manager that gave me inferior service and treated me disrespectfully at that location on Blue Diamond Rd. He disseminated a very negative a hostile energy to me. After that negative experience, I began to use the UPS store where Gisselle works. She has such a GREAT positive energy and makes my UPS experience a "beyond the best" experience EVERY time! The UPS on Blue Diamond Rd could really learn a lot from Gisselle. She is a professional and a has wonderful positive energy with a great smile. Thank you Gisselle for being so kind and for providing me with outstanding customer service. Also, on a human level: I also I just want to thank you for just being a very kind and sweet human being. I hope that your manager sees this review! You should be promoted! Keep up the great work and keep giving people your beautiful positive energy tot he world. The world needs more people like you! See you next time I have an Amazon return! read more

IT SMELLS LIKE A STRAIGHT UP GYM IN HERE! So gross other than that, nice location and usually no issues

I can honestly one of the highlights of my day is going to pick up all of my amazon packages and mail from Courtney and Cristina. I get a ton of packages between my entertainment career and life in my RV and these two always make me feel welcome. Highly recommended for all of your shipping and business needs! =D read more

I've been going to this spot for a month or so now, continuously. Need I say more? The reason being is because, people who works here are very friendly and gives great customer service. read more

I needed to send a family members car key fob over night. I sent it around 2pm and it got there the next morning at around 11 (from here to Salt Lake). I can't remember the girls name that was working the front desk but she was super helpful. Great customer service and I was in and out quick. read more

They had a good run until a few months ago. I've had my mail delivered here for over 6 years, and everything was fine until they got rid of the good employees and brought in teenage boys. Now my mail is never on time, they always have to search for my packages, and it is the most unprofessional environment I've dealt with. When my box is up in 6 months, I will not be renewing it. Not to mention, they doubled the price of the box (either that or the teenage boy just threw a number at me). Over $300 for 1 year, when I used to pay right around $200. USPS here I come. read more

Yes plz come to this store and handle your business. Great employees and they give a military discount which y'all know I appreciate greatly. read more

If I could give it zeroes stars I would. The lady working (dark curly hair and glasses) was rude and unhelpful.

What a fantastic experience. I sent 8 crystal stemware wine glasses to Sacramento. Very nervous! Edwin did a wonderful job packing and all arrived on time and in one piece. I will take everything to them from now on. Was worth double the price. read more

Going in about 2 days before Christmas, I planned ahead to go in super early. Had to drop off my defective iPhone that was replaced by T-Mobile. There was only 1 other patron ahead of me, and the rep was beside him in front of the check-out counter. Thought that was quite personable. What I found extremely impressive was that she didn't seem like she was a native Spanish speaker because she was mixing English within her interaction, but she was doing her best to help the patron out. Now that is someone I would call intelligent with more than good customer service skills. When she found free time to help me, she made it a nice and quick interaction, which I also appreciated since I had to make it to work on time. read more

I think this location is great ! Workers always help me with what i need. I usually come in to ship stuff out things and that make sure of that ! I definitely reccomend this location for everyone read more

Lawrence at this location is literally superman!!! In desperate time we needed a notary. He was so professional and willing to help. He went above and beyond!! I'm making this my go to store! read more

I have an awesome experience with Manager and other associates in this UPS Store. They are always friendly and helpful and give you answer on any questions you would have about shipment. Excellent Customer Service!!!!!!!!!!! Thanks girls!!!!!! AAA+++++++++++++ read more

Chastity did a great job of helping me figure out how to send some unbendable items. She clearly cared about my package and did a great job in getting everything together. read more

If you need to use the computer to do some work I would find another place. The workers were nice but it turned out to be like 30 dollars an hour to use the computer. What a rip off. Not a true "office" service center. read more