I called the closest UPS store in my area. The UPS store in Silverado Ranch had the best customer service because the staff was very patient with me and answered all my questions. I am sorry to forget her name but she has long blonde hair. I came to their store like 41 mins before closing but I never felt that they rushing. She explained everything to me and what will be expectation. The store is cleaned and organized. They can do notarize and shipping documents out of the country. I would say the prize is decent. Definitely this is my go to UPS store. Thank you for a great customer service! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

I love the fact that they provide a notary many of their employees are certified notaries. This is also my go to place for Amazon returns. Thank you for being there for me. UPS store. read more

Great customer service! The staff was so sweet and polite. Everything was in order. I sent out 2 packages and expected date was just incredible. I believe the price was fair especially considering the expected date of arrival. I want to say a huge thank you to Brooke she was very polite and patient with us and so sweet to my daughter. I truly appreciate you and I loved the vibes in here I will definitely keep coming back read more

I have visited this UPS Store on multiple occasions and I have always been met with outstanding service and friendliness. The most outstanding employees have always been Amber (A natural beauty), Nikki, Nathaniel, and Trinity. This is the best UPS Store and employees by far of any others that I have had the pleasure of using in Las Vegas. Keep smiling and enjoy life. read more

Their printing services are a scam. $2 fee to email them documents to be printed. Any other place is 10 cents for a printing service.

I've been coming here for the last few months and this review is long over-due. Every time I come here, I get the best customer service ever. Everyone's so eager to be helpful and it goes much appreciated. Every time it's busy, I can tell they have a sense of urgency. I've even seen them interact with troublesome/difficult customers and they show a lot of patience and great customer service. Sometimes I feel for the staff whenever people are rude, but they handle it like champs. Kudos to this location and this team! read more

Another fantastic local UPS Store. I sometimes drop off boxes here because they open one hour earlier than most UPS Stores. Staff is always friendly and I had a great NBA conversation there with a dude once which is a plus in my book. Personality and being friendly matters in business and everyone here is ace. read more

I've never had such a bad customer service experience in my life.. My package nearly $200 ($300 retail value) was either mishandled and lost... or it was straight up STOLEN by the people working there. An employee there lied to my face about my lost package and even TALKED TRASH TO MY BACK as I was walking out to prevent conflict! Either way this story needs to heard in detail. DETAILS BELOW 5/22/24 Closing Time I send 2 emails with attachments to store 5478 (in the pictures) The young lady printed both of them out and attached the labels for me properly. But she WOULD NOT give me a return receipt. I asked MULTIPLE times and she repeatedly said "We don't give receipts for these." She was persistent so I assumed it was some new policy and would just check the tracking in a few days (Big Mistake) 5/28/24 Afternoon I've noticed after a long (Memorial Day) weekend the tracking shows UPS still never got my package and I was worried. I went back to the store to express my concerns. The young man at the counter seems very dismissive. He didn't seem to want to talk to me. He just tells me he'll look at the cameras, and tells me come back tomorrow. I ask for a form to fill out or if a supervisor should know. He just says "No I'll be here..." So I go back the next day. 5/29/24 Afternoon The young man tells me the reason I didn't get a receipt, and the reason the tracking shows no movement is because he could clearly see on the camera that it was NOT a UPS label, but a POST OFFICE label that was put on the package. He says the wrong label went on to the package, and he himself clearly saw that detail on camera... Impossible. He really made me wait 24 hours just to tell me lie, and gaslight me about my missing stuff? I tell him there's no way he saw that on camera and I think he's lying to me. Our emails match and I saw her print and tape the label on RIGHT IN FRONT of me. He essentially tells me I need to get my eyes checked because it was clearly the wrong label he saw on camera, and it's my fault for not noticing... So now I think they stolen from me, and I mention that. When I ask how to contact a supervisor or ownership he denies me any contact info. I decide to walk out because I see the conversation is going nowhere. I never once raised my voice at him. I'm about to reach for the door...and that's when this kid (19-24 maybe) decides to YELL at me while my back is turned... "YEAH THAT'S WHAT I THOUGHT!!" - male UPS store afternoon employee 5/29 He knows my package is lost... He knows I feel stolen from. And as I try to diffuse the situation and let go...this employee wants to TAUNT me on my way out?! As if he is ready to fight me?!! So I turned around and let him see my ego too since that's what he wanted to do, and I walked out. I go home and call corporate. About 30 mins later the girl from the store calls me and says "Your package is on its way back to the store and we're going to put the correct label on it and send it out! (This still never happened where is it??) And I have caller ID showing the 2 min call from the store that day! (Picture attached) Past few weeks/Today I had to call corporate a lot because the store wasn't answering them. Corporate requested that the store send the video. Corporate seemed to have to send a final warning to the store before they ever got any reply. I was told the store never ended up sending corporate the video. The store just sent a statement in text I will paraphrase "The package was properly labeled, picked up by UPS, and is no longer in the store after reviewing the video" They didn't mention that I didn't get a receipt. Or why I didn't get a receipt. What happened to the whole post office label mix up? Why did the associate turn me away talking about a post office label, but the store won't give corporate that same key detail? If it was a post office label how did UPS pick up the package? Why do I have a 2 minute phone call of someone telling me there was a mistake to be fixed? Yes that is the official stores Phone number on my incoming calls (photo attached). But the store tells corporate there was no mistake when replying to their messages. I understand why they won't send corporate the video as proof. No initial scan, no truck scan... 0 What a joke. The vague answer lacking all important detail to the situation seems to be enough for corporate to end the investigation and I have to file a police report. But I just wanted to warn the community about my experience. AND TO THIS DAY NO HAS TOLD ME WHY I WAS DENIED A RETURN RECEIPT WHEN I CAME WITH A UPS LABEL! I ONLY GOT LIED TO ABOUT A POST OFFICE LABEL AND VERBALLY DISRESPECTED TO MY BACK! ‍ All applicable photos attached... read more

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I'm actually starting to like this location more and more. Some of the staff in there are super sweet. It can be a bit loud in there sometimes during busier times and it's legit like going into a night club with music and loud talking lol. Innocently enough, it's Just a bunch of young kids/young adults working and having fun doing what they do, but they get the job done however and everyone genuinely seems to get along really well. I'm a regular there and yesterday confirmed it when I was greeted with, "Hey Girl,Hey!" It Was hilarious but equally I returned the greeting. read more

the store is very organized the costomer service is excellent thank you all you. High recommend

I came in to ship a Dyson airwrap back to Dyson. Dyson provided me with an authorization code to give to UPS. Martha at the front was not helpful. It was 8 in the morning and I was the 2nd customer. She was not informative and did not mention anything about next steps. She simply said "yeah I don't know" and called the next person in line. read more

I love going to this place because of what they offer like notary, copying, print, and email with your documents, etc. I encountered Rafael that time, he was so helpful and listen to what I wanted about the size of my documents. The place seems like hidden because is in the back of American express close to the neighborhood Walmart. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

The employee was training a new employee and the trainer didn't even try to help the trainee when the documents im trying to s an mail worked . The other employees were busy looking in their cell phones so unprofessional read more

I have been coming here for about 7 years. I had always had fantastic customer service until this week. I sent a package out for over night delivery. I was told don't bother to pay extra for the 10am delivery bc they couldn't guarantee that time, however it would be delivered next day no problem. I appreciated that bc the price difference. Still it was expensive to send a little mail for overnight ($46 and some change). Whatever tho bc I needed it to get there. So, next day comes. Tracking the package, it's scanned in at the destination and then scanned back out about an hour later for delivery the following day. So now we are at two day which is NOT what I paid for. I call the store to discuss this issue and the manager tried to tell me that he told me they couldn't guarantee the delivery time. Which I said correct that's what you said however you said they guarantee the DAY! This man had the nerve to try and word play with me and tell me time and day are the same thing. Absolutely not. They are not the same. He also told me I had to call the 800 # to deal with it. So fine I did. Guess what? They told me it was the store that had to issue the refund or difference. And this same manager upon calling back to tell him this basically told me not his problem. Are you kidding me?! I don't mind paying for the two day and having part of my money refunded but to rip me off like that and act like he didn't care whatsoever. The absolute most unprofessional manager ever. I don't know when he started at this store but he's the worst person that's ever managed it. I'm refraining from using his actual name as to not completely embarrass him tho it would be warranted. It's a shame this branch had gone to the crapper. I'll go elsewhere to send my packages and I'll be sure to make sure my neighbors do too. read more

When I relocated from Chicago to alas Vegas, the crew of this store was super friendly and helpful. I love this store. Very efficient and very nice employees! The staff always help me make the most efficient shipping decisions. read more

The staff in here is always so nice and friendly. They seem to genuinely love working there

Once again I go into the UPS store and Haley's always there to help me out and my busy hectic day I'm always forgetting something. But when I need to go to UPS Haley's always there to help me thank you so much for being such a kind soul and understanding every single time I forget . We need more workers like yourself thank you again Bella read more

This is my personal favorite UPS location. Helpful, friendly staff (even offer to help me unload packages!). You can back right up to the store's main entrance, prop the door open and unload packages with ease. As someone who ships packages daily, these little things make life that much easier. read more

Today, a very sweet lady named Cheyann helped an elderly gentleman named John who is my father. I live in Long Beach California and I'm not always able to assist my father in situations that seem to baffle him. He is an elderly resident of Las Vegas, Nevada and needs assistance on some computer efforts. I called your store from Long beach and spoke to Cheyann and she promised me she would help my father when he came into her store. She not only assisted my father, but she spent the time to make sure he felt comfortable about the paperwork he was processing. So many people today pushed away the elderly and don't give them the time of day. Cheyann is the exception. Please acknowledge her for her dedication to her position at your store. My father will continue to frequent your store, knowing that there are people like her available. Sincerely, Christine Fogg read more

This is my go to UPS store because it's right across the street from my house. I'm usually pretty happy with their service. They aren't the friendliest but they do get my returns taken care of and I haven't had an issue with something not reaching its destination as of yet. However i knocked off a star due to my experience with them today. Their outside door says 8 person limit but they definitely aren't keeping track of that. They have 3 counters open which was great to get things taken care of pretty fast. However, the one in the back (which I had to use) was blocked by another customer and a Christmas tree. I def couldn't social distance to get by. I had to touch my entire front side to the tree to get through. I mentioned how it's prob not a great idea to have the tree there for social distancing purposes but they just ignored me, so I returned my stuff and left. read more

Several owners over the years, sometimes a bit of a Rollercoaster. But for the most part it's solid. The service is quick, the workers are nice and work hard. Management is a hit or miss but the location is 5 stars. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

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I came in here to have my passport photo taken. The person who was the one assigned to take photos did not know what she was doing. First she said I couldn't smile, then she said I had to tuck my hair behind my ears (which made prices stick out). They had a white screen put no lighting set up and she used a point and shoot camera. The picture is also slightly smaller than the smallest allowable line. The color balance is off and the white appears pink and a shadowy area is behind me that I couldn't tell in the light quality in the store. When I got the photo home, I could tell this photo will not be accepted for my passport. read more

Well, this is shitty. I had to ship a piece of jewelry to the designer in NY for a repair. Keith talked me in to 2nd day air because "this way there's less of a chance for it to get lost." I paid $32 for a guaranteed delivery date of June 21 ("guaranteed" is what Keith told me). The package didn't arrive until June 23, so I called the store to see what our options were. I was told that there is no such thing as a guaranteed delivery date no matter how much I paid, and in the same breath, "I'm actually with a customer right now so can you call us back?" I guess I'm not a customer. UPS is no help because these stores are individually franchised. So I'd suggest skipping this UPS store entirely. read more

STOP going to the post office and standing in long lines!!!! ups is the best and they ship usps as well all in one stop without the hassle !!! my last review wasn't great but it has improved tremendously ...they are awesome here..... they have lower prices to offer and ship quick!!!! they are very helpful every-time i come here the employees are friendly too and always offer to tape my boxes free of charge ;-) i highly recommend giving them a try if you haven't already ;-) read more

This store helped me a lot with most of my business needs, from computer rental, mailing, printing, and notary public. Staff are all friendly and helpful as well. read more

As clearly marked on boxes "FRAGILE " apparently means nothing! $154 for a 2 day delivery 8 hours away! My most precious memories destroyed! One box you can clearly see the entire top was ripped off and they retapped it back because the writing doesn't match up and I did not put all that tape on there. These delivery guys are just disgusting! How do you deliver boxes like that?? read more

The UPS Store - "FRAGILE " - Shipping Centers Near Me - Las Vegas, Nevada

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I've had issues with delivery services not being able to find my house so to save any delay in receiving my items I chose this place to pick up my deliveries. The staff is friendly and processes patrons in a timely manor. The location is perfect for me as to I complete my banking and shopping near by. Have repeated business here multiple times and will continue into the future. read more

This is the worst store I have ever been in. They lost my package I didn't even want delivered to this garbage store and were so rude. I have never been treated worse. I came in with all 3 of my kids to finally get my package the lady on the phone said was there, I missed a signature for it since it got delivered 5 days early without updated tracking, so how was I suppose to know, and they TRIED TO CHARGE ME FOR HAVING MY PACKAGE DROPPED OFF THERE. It wasn't my choice. I would never come here again. I'm disgusted. Get better employees. 4 separate employees and they were all horrible. I also watched them treat many other customers like crap too. They deserve no stars. read more

Always amazing service from this location... I don't know what my family, my business, and myself woukd do without them.... And they are a wonderful example during a time of seemingly no concept of good customer service in this changing world of ours.. thank you read more

Excellent Customer Service . All staff were polite and very helpful. Will definitely recommend UPS store at Silverado-Bermuda.

I love this UPS store. Everybody that works there is amazing and helpful. I've never had any issues with my mail getting lost. They are very good about contacting you to let you know when stuff has arrived. The store is run and operated very efficiently and attentively. I highly recommend their service! read more

If I could give a lower rating I would. My business packages being held here and several packages I purchased have been stolen by employees. I was called on Wednesday to see when they would pick up my packages and the same day my packages were picked up by an unknown person who was not ID'd (which is against policy). Management refused to accept accountability and only made excuses for why this happened. This will not end here. The merchandise that was stolen was of a sensitive nature and someone will be held accountable. Do not get packages here! You have been warned. The manager may be the crook arranging the theft of the packages. read more

Soooo Much better than it was a few months ago when the change in ownership happened! The staff is more understanding and helpful and nice!!! Although I still miss BOB I am very satisfied with the services, demeanor and approach of the current staff. Thank you for making the changes!!! Very much appreciated! read more

The service was great once they got to me..... I had to wait, which I absolutely hate. I mean it's like you know put the shipping packages and boxes together and give us a receipt and on to the next customer. keep things moving and pay attention to the rest of the customers that's what makes a good business efficient. I've only been in there a few times and the times when I didn't have to wait at all the service was great. the guys are good at what they do they just don't always pay attention to how long the lines are or like how many people are waiting.... I just want to get in and get out is that too much to ask? read more

The UPS Store - Inside the store - Shipping Centers Near Me - Las Vegas, Nevada

I give this UPS store 4 stars because of the location and the service both of which are very good I would say. The only downfall about this UPS Store is the parking lot sometimes you can barely find parking in the parking you can find is very tight parking spots first make you pretty uncomfortable getting in and out of your car. They do all sorts of shipping and receiving along with the faxing and copying and they have a computer there if you need to get on the internet and print something. The mailboxes are $280 or $350 a year I forgot which one, that may seem a little bit high but they have really good service and they inform you every single time a new package comes in. As far as a local mail place cuz I would give it 5 stars because they do really good at making sure all of their local residents get all of their packages shipped to the timely fashion and the mail is easy to get. read more

The UPS Store - Ups store - Shipping Centers Near Me - Las Vegas, Nevada

Extremely rude and uninterested staff who clearly hate working there. I really appreciate paying for shipping services only for them to toss and throw packages around. Almost all of my packages from this location are dented and abused. They also can't figure out their mail slots or how to read an address, as they are CONSTANTLY mixing up mail and providing me with a different business's mail. This is hands down the WORST shipping/office store in Las Vegas. read more

The UPS store close to home I frequent. Now, Ups is a little more expensive than USPS but they have tremendous customer service and some of the best shipping packages domestically and internationally around. The store itself carries all your normal shipping supplies for sale and the employees are very informative and helpful in assessing your individual needs. read more

Honestly been coming here for over 5+ years and the nicest couple own this store. Always very polite and helpful and charge way less fees than the other UPS stores I've been too. Plus they don't make you buy an entire role of tape just to tape up your box... annoying. Two thumbs up read more

This store has great customer service. I am greeted by someone every time I walk in. Even if they're busy & can't get to me right away, they will say hi & let me know they'll help me as soon as they're able to. Also, an employee made a mistake on an order I recently made & they were very quick to acknowledge, apologize & correct their mistake. My refund was made with absolutely NO hassle. read more

This store normally doesn't keep you waiting and always knows what you do to assist you. They are in an awkward location for me tho, other than that i have no complaints. read more