Customer Focused Engagement. For the service I was requesting , the cost was appropriate. I would highly recommend this store. read more

I found tis UPS very dirty. I asked if my label could be taped down as my tape was lifting off and he charged me 2 dollars to do this on a tiny box. Rude staff. read more

Absolutely the Worst UPS Store Experience -- Hostile, Rude, and Unprofessional If I could give this place zero stars, I would. Walking into this UPS store was like walking into a wall of hostility. The staff--yes, both of them--made it crystal clear that customer service is dead here. Their tone, their attitude, their energy--nasty, dismissive, and downright aggressive. You could hear the rage in their voices, like helping customers was a personal inconvenience. I've never felt so unwelcome in a business that is supposedly here to serve the public. There was no greeting, no assistance--just eye rolls, sarcasm, and tension in the air thick enough to slice. It felt more like a standoff than a service interaction. It's no surprise this place is drenched in one-star reviews. The only people who end up here are people who desperately need to use it, and unfortunately stumble in--like I did. To the owners: your business already looks dead, and it's no mystery why. You've hired people who actively repel customers. If you're wondering where your profits are going, try standing behind the counter for five minutes and listening to how your employees speak to people. I will never return. Ever. And I will go out of my way to let others know to avoid this toxic place at all costs. read more

The UPS Store - The most unpleasant ups store in 25 years living in vegas - Shipping Centers Near Me - Las Vegas, Nevada

The UPS Store had very nice staff and provided quick and efficient service. I went there for some printing and to get a document notarized. They charged $15 per signature, and the process was fast and hassle-free. Great place for printing and notary services! read more

This UPS Store Staff knows how to design business projects that can turn a small start up into a steady business! When I need help with anything! they are my "go to & 1 Stop Shop." They are full of ideas & have the resources to create exactly what you need! Laura's "can do" approach enables her to brainstorm resource materials for my business. Anthony's graphic design skills are extremely valuable in creating brochures & Flyers... I now have a portfolio of resources that I can just email to them & they work efficiently to produce high quality materials. In addition, they CARE about their customers & take pride in their work. Jake has been a terrific help in communications about projects as well. This store's staff is "All Hands On Deck." When you have a project, you are a customer of the store & everyone works together to help! I never even have to ask for help carrying boxes to the car! they grab them & immediately offer to help. You are One project away from seeing your dreams take flight! Go see Laura, Anthony, or Jake today. read more

Very helpful customer service. I lost my AirPods in Vegas hotel, I'm in the east coast and no place wanted to package it for me, remotely. This was my last hope, and they agreed to package and ship it for me. Very helpful and good service read more

I have had a mailbox at this Las Vegas location for over 10 years. I found the staff to always be polite and courteous. I also have used their notary services which are adequate for basic notary needs. I have always found their staff to be friendly and accommodating. I will continue to keep my mailbox at this location in the future. read more

(if zero was an option, I would have given it) Surprisingly, a franchise such as the UPS Store would be so particular and concerned about 18 inches of packing tape. So much so as to charge $2 for the convenience of sealing off a package. I travel throughout the nation, and this is the first time that I have been charged (no, I don't expect every UPS Store to tape the package for free, but I do ask if they do charge, and they never have). Really, how much does 18 inches of tape really cost a store compared to the weight of goodwill that one would receive? I will travel again through Las Vegas for work, but I will not be dropping off any packages here. read more

This is THE WORST UPS Store. They nickel & dime you for everything. Even things like a small strip of tape to tape your Amazon return box or a separate receipt for your Amazon returns that any other UPS stores willingly provide for free. Employees are not friendly either. I work within walking distance to this location but I go out of my way to go to another UPS store just not to give them my business. read more

Disappointing final product. Quality control on final product was disappointing. There were 4 postcards returned to our office d//t address issues. Each card had been cut poorly with uneven edges, logo cutoff, and cut into the next postcard. The type of paper was extremely poor, the print itself was fine. For resolution I was given a credit for labor, but nothing towards postage. They were unwilling to provide a quality replacement, stating they could not provide the level of quality that I wanted."I feel at this point no matter what we produce or do it's not going to be the quality you're expecting." We are at the mercy of our copiers and we can't make the quality any better only use different paper and ensure that it is cut evenly which again I don't think that will fix this issue. At this point, I paid for postage on a piece that gives poor representation. I was promised, "A lasting impression,", "The UPS Store® to help you look good...","professional results.", unfortunately, the lasting impression is not a positive one. Sadly disappointed. read more

It is so rare that I give a business 1 star but the extremely poor customer service I have experienced at this location now twice, has motivated this post. It is very obvious the cashiers at this location do not like amazon returns. In the past I had to wait an unecessary amout of time to get help and then the lady behind the counter made sure to prolong the drop off. I went yesterday, mid afternoon. It wasn't especially busy, but I waited for 15 mins just to get someone to help me. Then when one of the cashiers asked what I needed, the other lady yelled out, "It looks like amazon". She then went to assist the other cashier rather than just process my return. She came to my side of the counter gave me a bag and said, "Bag this yourself", and then walked away again. When she came back, she scanned my code and within 30 secs the return was complete. Now why in the work would you need to make me wait this long, if the process is so easy and short. I use UPS to return Amazon stuff all the time, but for whatever reason this location makes it so difficult and the reason behind this is not apparent. I would give 0 stars if that was an option read more

Very good customer service and it was fast to get setup and start shipping my items out, I used this while visiting to ship back to Washington I recommend this place to anyone in the area read more

I've been a long time customer of this store. I went in this weekend to ship some things. Everything was packed but I needed one more padded envelope and a roll of tape. The clerk yelled and said I couldn't pack things in there because that's a service they offer. First I'm not paying for your over priced packing service. Two it's a padded envelope to seal and write an address on. Three I have done this exact thing many times before with no issue. This business is just being greedy. I was going to buy some packing supplies there so I had them for later but no. I put them all back and walked out. You lost a long time customer with this. I will not be back for any of your services again read more

The rudest customer service I've experienced yet from a UPS location. Door doesn't prop open and they won't allow you to use their functional rolling cart (only dollies). For someone who owns an e-commerce business and has a heap of packages (all different sizes) that simply does not work. Go elsewhere and spare yourself an interaction with the least helpful and most inconsiderate staff. read more

The Spirt Airlines of packaging because its ridiculously high for what they provide. They charged $2.75 to print out a UPS label that for some reason they couldn't scan from my phone. Then they want to charge $2.00 for taping a Amazon return. Youd think theyd give me the roll of tape with that price. Nope! Some UPS stores will tape a box for free. This one is more strict. Not sure if they are hard up for money because the last time they stapled promotions to my receipt and this time they tried to upsell me on stamps. How about keeping the customers you have happy and you won't have to try all these other promotions. To the manager that will reply to this review and try to explain the process I'm not interested in emailing you to discuss your nickel and diming pricing. read more

Place is garbage I've been to ups stores all over the city and not one time did they make me pay 2$ to put a piece of tape on my box...what happened to customer service??? read more

The UPS Store - Store front - Shipping Centers Near Me - Las Vegas, Nevada

If I could give 0 I would. The woman that didn't help me was a class A, you know what, when I explained I brought all my compliance department said I needed/provided for a document needing to be notarized for work she became SO rude and shut down from helping. It's April 1st 2PM pst, if the owner cares to find who it was. TERRIBLE customer service!!!!! read more

2 stars is for the 2 dollars they charge to put tape on a box. Seriously- a piece of tape is not $2. EDIT: I did not see a sign about the tape prior to entering the store. Perhaps - if UPS has extra tape - they can tape it up in a more visible spot. read more

Horrible service! Staff sucks. Never ever, ever go to this location. They're rude, unprofessional, and treat customers like they don't need their business. They charge $25 just to pack your box. YES $25!! For tape and peanuts. Also, I felt discriminated against as well as I was told To leave the store since I chose to pack the box myself. A box I purchased from them. Meanwhile another guy that was I the store packed his box in the store and was not told to leave. Although I'm a minority I won't call it a racial issue but was treated differently after I chose to not buy into their $25 packing scam. If I could give no stars I would. Horrible example of a UPS center. I've had good experiences at other UPS stores, but this one was horrible. If you currently have or plan to work or run a UPS STORE COME HERE TO LEARN WHAT NOT TO DO!!! read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

So kind ! Very nice quick and efficient. I'm so happy they were able to print out my order! I was able to get paid

I came in to buy a shipping box and send with a prepaid label. I was told that it would be, on top of the cost of the box, $15 to put tape on the box. Otherwise, I could buy the tape and the box but I would have to go out in 120 degree weather and pack my own box. I wouldn't even be allowed to do it in the store. Is this normal? I suggest not going to this store. They might charge you to breathe their air. read more

Ill tell you what. This place is the best. Laura was soooo helpful when I was having trouble with my package. She took great care of me. You dont get too many people out there with great customer service. She helped me get set up to get my new package and return the other one. She printed my labels, and even helped me set up my ups app. The rest of the staff there were polite and courteous. read more

I called ahead to check the price of the notary, to which I was told $5. Showed up and it was $15. I don't appreciate the false information, and waste of money and resources I used to get here. read more

Just stopped in here to get something notarized and the gals were very pleasant and helpful. Definitely recommend this store. read more

The UPS Store - Info pamphlet on renting a mailbox from this location: 7580 S Las Vegas Blvd, Unit 115 - Shipping Centers Near Me - Las Vegas, Nevada

The worst customer service. They charge now $2 for taping. She didn't ask me if I was aware there was a charge prior to her taping it she just said it was $2.00. I could have put my own tape that I had in my car and she had a crappy attitude. Hire better people that provide better customer service. read more

Initially came in for notary service, and because of a mistake / lack of communication on the part of the notary, the document I needed notarized was not accepted. Spoke with a manager about said mistake, was promised the issue would be rectified free of charge. Returned to have the paperwork redone and was met with resistance and attitude by the worker who needed to fix the mistake and re do the paperwork. Skip this place and head to the FedEx that's a few feet away. read more

Sarah was absolutely rude. She didn't know how to notarize & keep asking her manager Laura for help. Sarah is horrible & just plain rude. Horrible attitude being in customer service. read more

Dropped off a return for amazon that was supposed to be FREE no box needed. I even had it in the original box and I was charged 2.00 to tape it and even though I said it was supposed to be free I didn't even need to bring the box they just said it was how the label printed and said I needed to tape it. This is a first for me at any UPS store will never use this one again!! In response to the comment that was left below I actually DID pick to drop it off without a box and I double checked even when I left the store that it was the option that I picked :) this is not the first amazon product I have returned thanks read more

Since I don't print at home, I can connect to this location and print. Also, lamination services useful. Staff is cheerful and helpful. Package deliveries have been flawless. read more

Always helpful fast efficient and inexpensive service. East in n out park. Been coming 7 years

So we brought in a box to ship and some extra stuff we didn't have a box at home for so we were just going to get a box at the store. They take our box no issues and tape it. Then we ask for a box for the extra stuff, we were willing to pay for the box no problem but then I ask what is this 25 dollar packing fee and they said that's to pack the stuff into the box that we bought the box from them. I said oh no I just want the box, and they said okay but you have to leave the UPS store to pick it and then bring it back in. Kind of annoying but okay? Then I ask, you can take the box when I come back in right. They said no... so even tho they taped my box they wouldn't tape the box I was going to buy from them so they could force me into the 25 packing fee... granted 25 dollars is not a lot but the craziness of that they just taped a box I brought bought apparently they can't tape the one I would of bought from them... I payed the 25 dollars but left a sour taste. Also the fact I had to ask three times if that was the cheapest delivery method. Seems they keep telling you one of the higher delivery methods to see if you give into it. Rather than giving you options to begin with, they don't say here is option A and B. No they only make it seem like 1 option unless you ask. Last thing I'll say is, I get why this place is rather 2 and a half stars. Go to another UPS shop, save your time and patience. read more

I am going to avoid this store in the future and try other UPS stores. The employee who was working was rude and clearly not interested in doing his job. Worse, this store charges $2 to tape a package closed that is being shipped from their location and by UPS. When asked about this charge, I was dismissively told "There is a sign on the door." Thankfully I have other options and the nearby FedEx store was happy to tape my package closed for no extra charge. read more

I had such a great experience using this store to return my Amazon items! It was quick and easy and they were so kind. I will definitely be sending all my boxes through them. Thanks UPS! read more

I just had the WORSE experience ever at this location. I have never experienced such a poor attitude from anyone in my life prior to this day. I walked in asking to do the same thing I had done TWO DAYS prior and I was told it was something "they don't do". As soon as I started asking the questions the girl got extremely upset with me and refused to be of any helpful. She started cussing at me and using an attitude. It wasn't until I told her it was unacceptable to talk to another person like that when the manager came in and was still unhelpful. Her attitude wasn't much better, but she at least knew how to talk to another human being. Highly recommend taking your business to the FedEx directly across the street where they are always helpful, always smiling, and never attack their customers. read more

Shout out to marilyn who saw the huge package we had to send and sold us bubble wrap that wasnt a whole roll. It was a perforated roll and kept falling apart. She failed to let us know this. She then charged us for it. And then we were unable to ship our item. If i could give zero stars i would. Worst customer service ever Update. I dont even know what "getting points up" means. The girl at the counter knew what we were trying to do. And dodnt help us. We even asked if she could help to make a box. Which usually isnt a problem at other venues. She didnt help. And we would have paid for a box to be made. But she didnt want to help. Soooooo. read more

Staff seems relatively nice but not particularly competent. Will try to avoid this store.

This is the worst UPS Store I've ever been in and I'm in them all over the country. The attitude of all 3 ladies was bad. Told a guy who they just sold a box and bubble wrap to, that he had to go outside to pack it. Really, in the Nevada heat. Told me when I asked 3 times what the eta of my package would be and all three times said about a week. There is always an eta date not a guess of about a week. When asked about picking up 2 day shipping labels the girl that I wasn't even talking to shouted out, ups.com. The closest ups store isn't always the best. Just nasty. read more

I can't believe these UPS stores locally charge you three, four and five dollars to print a piece of paper. What a rip off you better off going to the post office read more

Absolute attitudes from the ladies here. Take your business to fedex just across the street, you'll be glad you did

All I needed to do was drop off a box to be shipped back to a business. The weather outside was beautiful and my mood was pleasant. Passing through the doors of this establishment quickly changed the atmosphere and I was quick to want to get out. I was greeted in a prompt manner, but it was more of a "what can I do for you?" mentality. At this point I was happy to just put it in their care and walk out. The associate who helped me was in the middle of assisting a couple so her attention was not geared towards any one person. I would have gladly waited and taken my turn, but this style of "in and out" service is disparaging. read more