Service was gteat here. Well staffed. I was greeted as soon as I entered. The-Application I was interestf in was the back up Internet. (Ggayeway 6G) I recieved a complete explaination of the service. I liked the no hassles setup. My location gave me service but fluctuated to low for consistent streaming. The 100 megs a month would have worked. Alas not my high density location iI expect everyone would get this same service after three visit they are consistent read more

Always a great experience at this location. They take care of their customers !!! I would drive across town just to have them take the time to answer questions & replace my screen saver. This store is the best !!! read more

A Customer Service issue via Customer Care over the phone sent me into the store, where I was greeted by David who should be hailed as a "true" Customer Service Rep. He listened to my concerns and dove right in to make sure all my concerns and questions were met and answered. He took care of my issues. He is one of the best I have had to deal with in a very long time. Kudos to David!!!!! read more

again swapped new phone has to be ms Martha helping me from 10am to 2pm to make sure I got everything fix and transfer to new phone she very knowledgeable what she doing keep up good work I'm super happy with it THANK YOU again 10 thumps up read more

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My experience was terrible . They forced me to buy a phone I didn't want because the first two I bought were "defective ". Conveniently their return system was down that day and I had to go through hours of stuff to finally return phones by mail not at another store like Kevin told me . read more

Actual Review* I ordered my phone for pick up. Arriver with proper documentationa and got my phone in less than 10 mins. Staff was ready attentive. I didn't get the name of my T-Mobile representative but all representatives applied to be attentive. Also I got my phone (iPhone) in great condition for a new purchase with details about my phones usage for people wondering about refurbished suspicion. All but great from here and I love my plan. Very great service signal. read more

Terrible customer service incredibly slow expect an hour wait at opening of day walked in door at 10:10am read more

T-Mobile Experience Store - Garbage customer service - Mobile Phones Near Me - Las Vegas, Nevada

Daniel was awesome. He ported a line from another provider, switched a voice line to a data line and sold me a kid's tracking watch on discount, in under 10 minutes. He exhibited so much competence, knowledge and customer service, that it was incredible. I'm from DC, so it looks like I'll have to keep flying out to Vegas when I want to make things happen the right way. Lol. Thank you to the T-Mobile team at this location for being excellent. read more

T-Mobile Experience Store - Mobile Phones Near Me - Las Vegas, Nevada

I participated in the rebate and switch program After I paid off several phones in good faith only received one lame credit card even tho I was assured the money would be deposited into my acct I am now participating in a T Mobile lawsuit read more

Very sweet lady!!! Very quick and professional service!!! I love T-Mobile. They are way better than AT&T. read more

Just bought a phone. Everyone was friendly and knowledgeable. A special shout out to Remy for her outstanding assistance.

A big Shout-out to Jocelyn. Thank you for your patience and going above and beyond. I only hope T Mobile knows how blessed they are to have an amazing team mate like you. Thanks again and take care. read more

This review is specifically for Jerry (Gerardo). I came in today to inevitably switch my Sprint account over to T-Mobile and order new phones to take advantage of the promo available to me. While I knew the gist of everything having a friend who works for T-Mobile, Jerry was super nice and patient with me when I reiterated the information to make sure I was understanding and we were on the same page. I'm not one to just sign on the dotted line without asking questions, so I appreciate him for taking the time to answer everything and have amazing customer service and be helpful the entire interaction. read more

Great cuservice. Extremely professional associate helped us her name was Joss. Ask for her she exceeded our expectations. The store had everything we needed and is super clean. If you are in Vegas make sure this is the location you visit. read more

Great staff here! As soon as you walk in you're greeted. I was able to get my phone fixed under 10 mins no problem!

Worst location ever !!!! Worst customer service and employees are hanging around having conversations and having 4 customers in line waiting. I was waiting for 15 mins until I decided to walk out, none of these useless employees came up to nobody. USE LESS STAFF read more

Took over 2 weeks for them to unlock my phone so I could transfer service. In the mean time I didn't have phone service !! Had to contact the FCC for them to send them a letter to finally get my phone unlocked ! Worst company ever. read more

They take forever to help customers. It seems common at all T-Mobile stores. I'm seriously considering canceling my service with them

Carlos V was hella rude and not professional at all . My sister and I went to for iPhone 15 and he told us to go to another store for the 15 . We go to the store and they had no idea what we talking about ! Been going to this location for years never had such bad experience until we had him! He didn't talk and was mean .If I wasn't contracted I would cancel my plan base of my interaction with him! read more

Ivan the manager is amazing. I had trouble porting my number from Verizon and he and his team worked tirelessly to get my number ported. Jonathan and Roger very patient, knowledgeable and professional. Recommend ally friends to t mobile on flamingo. Can't speak for others store but this is one I go to. GO T - MOBILE. I will be back for my phone upgrades. read more

Quick and excellent customer service at this location! This was probably the most organized location I've ever been to!

Been having hella problems with my phone and the Apple store is closed so i can't go there for help. Pulled up to Tmobile and the staff got it fixed within a few minutes. Shoutout to Delano & the Latin dude that helped me too i forgot his name tho read more

OMG!!! I had this rep Stephanie that was fantastic. She answered all questions and made sure we had what we needed. She spent over 2 hours making sure that we got all the right equipment and at the right price. I was a Verizon customer and never planned on changing but she made me feel like family. In fact not just here but Jonathan too. (Hope I spelled it right lol.) Stephanie gave us her personal number to contact her with issues and guess what she responds!!! I am glad my family pushed me into that store otherwise I would have never met Stephanie and the rest of my new T-Mobile family. If any of you are lucky you might meet them too. read more

My wife and l left Metro PC and upgraded at this branch around Christmas time last year. My wife has a business website and 4 lines of phone services, the sales person Daniel lied in many directions to get us sign up and nothing was working as we were promised. I got a new phone device Samsung z3 $1900 and when got damaged l found out the hard way that the sales person didn't and insurance . Went to this store to find out why no insurance was installed to my device and no apology or whatever but they try to sell me the new Samsung z4 for over 2k believe it or not. This is the worst customer service we ever had also Daniel got promoted to higher positions for screwing people over .l haven't been able to fix my expensive phone yet because no insurance and got stuck with a 2k broken phone . Almost everyone at this store are rude and unprofessional. read more

Gerardo was an absolute sweetheart, so professional and made the process of getting my phone replaced so easy. it was extremely busy when I came in and I didn't even have to wait a second. everyone was being tended to and made it so easy for everyone!! read more

tmobile is a bait and swiitch company. beware and do not deal with them. tmobile will promise you everything but in there contract there's in fine print that they can change the agreement. do not deal with them because its only going to cost you more than the agreed amount. highly unethical. if you think you will escalate the matter they are trained to run you around to nowhere. avoid them at all cost. if you ever dealt with cox, they are the same. two horrible companies where the employees must be trained to lie. read more

DISHONEST SNAKE EMPLOYEES!!!! BEWARE! READ YOUR CONTRACTS LINE FOR LINE. And if they "need to change your sim" they are definitely doing something fishy to change your plan and make a higher commission so BEWARE. Lost a phone so I came here to get a new one. My previous plan was a 50$ a month prepaid plan. The snake ass salesman said my bill would go up since I was financing a new phone. He said I would need a new SIM card which is weird because why would I need a new sim card if im not switching providers or changing plans. Well it was a two year financing plan so my bill went from 50$ a month to 135$ a month. I just called T-Mobile today because I was still being billed even though I had been paying the phone off for two years and they said I have been paying 90$ a month just for a phone plan ALONE, and 29 was going towards the phone, and the rest for insurance which I don't get why insurance through them is 18 dollars when theft and damage through Apple care+ is 13.49. The sales man said my bill would stay the same, and I just needed a new sim, when in reality, he changed my phone plan without my consent and lied about the cost of insurance and how much of my bill would be applied to my phone. It was mostly 90$ going to a one line plan. I was paying 90 instead of 50 for the exact same service. FOR ONE LINE. The math here is that I paid over $880 in the course of a year and ten months and never thought anything of it because I was told my plan was the same and that's how much it was costing because I was paying the financing. I was lied to I just got off the phone with T-Mobile and they said they are going to escalate my case and find out the exact sales person who is responsible for Lying about not changing my plan snd changing it without my consent and finding out after almost two years of over paying. Count your days because you'll be out of a job soon and I'm not letting this go, you can't just lie to people and act like your helping them just to make an extra 70$ in commission.Fake ass employees acting like they are helping you out when they're just being snakes to make themselves more money read more

I love this location so far especially because it's one of few in the Vegas area who open early at 9 a.m. most days of the week. The service has been exceptional and they can explain things to you to help understand your plan or other issues more clearly. read more

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I have NEVER been so displease with T-Mobile before. See i had my own line a few years ago on my own plan and was getting charged many different unexplained fees so i paid my phone off and switched over. Well times got tough and i just added a phone to my moms line from this location. Everything went smooth. Customer service was nice. We left no problems. Well here we are a year and almost 3 months later and my phone cracks. No problem. Let's get it fixed. Wait you mean to tell me there's no insurance on my phone ? Been a customer for over 7 years I've never purchased a phone without insurance let alone an iPhone. Anyways there of course no one being helpful saying either i pay $250, pay the phone off ($300) or upgrade ( paying for both phones at the same time ) none of these options would work due to the fact T-MOBILE made the mistake and not add my insurance from day 1. I am so upset because if i had known a mistake was made i would have corrected it. So anyways after days of going back and forth with T-Mobile and my options me and my mom just go down to a corporate location. We ended up getting another phone despite the issues with mine and then they tell me WE'VE BEEN PAYING FOR TWO APPLE WATCHES!!! Well WTF!!! There's only ONE!!! You mean to tell me you forget to add my insurance now i have a broken phone and cannot do anything because of a mistake THIS PLACE made! And on top of that I've been paying over $15 a month for a device i never FUCKING had. I am LIVID right now and i feel horrible to use foul language on a business review but i really need you all to understand the F ups and train your damn people. So what can be done for me now. After this phone is paid off you have lost a valued customer forever after cumulatively 11 years. And when i called in to the store and spoke to s rep and then a manager. I was promised a call back. Do you think she ever called ? LOL. Y'all need to fix this!!!! read more

The guy here had no clue how this crap works. There is an adon to my bill i didn't want and no one can get it off. This is your frigging business rifgt. How frigging stupid. read more

This is The Best Location in the Entire T Mobile Empire. The People Who Work Here are Incredible, and Take The Time to Help You with Whatever Problem You May Have. Bernice, and Grace, and the Entire Team There All Go the Extra Mile. I Enjoy Going There To Pay My Bill Each and Every Month on Time. They Treat Me Like Family. I Will Be a T Mobile Customer for Life, and Never Go to Any Other Location for Any Reason I Love These Guys, and Bring All My Friends There. Happy New Year.. Here's to Another Great Year Together. Thank You Team T Mobile at Maryland Parkway and Flamingo. read more

I called the one at the Boulevard Mall to see if they sell the rollerball for the Blackberry curve 8320, but they didn't sell them, and the rep suggested I go online. So I called here to see if the rollerball was sold here since it is a store, not a kiosk. I spoke with Alma, who told me that it was free as long as I am a T-Mobile customer. I went here after work. She assisted me (told me that she was the one I spoke with on the phone). There were two other reps there and one other customer besides myself. She had a hard time getting the new one in there, but David helped her, by using a paper clip, and presto! a new rollerball installed- THANK YOU guys. I gave her my number so she could record it. I appreciated their help. After not being able to use my cell phone for many hours today, I had 25 e-mails to tend to afterward, at home. I dropped it this morning, and this was the first time either. I need to be more careful from now on. read more

I am going there to make a payment on my account, Javier is very helpful and resolve all my issues.

I am so shocked at the lack of service I just received from T-Mobile I'm a military customer so I'm on a different plan than most when I had called you add a phone upgrade a line they representative have offered me to add another line and they would cancel one of my lines and the phone would be free the representative got supervisor on the line today and she would not honor that offer even though a supervisor after the fact honored it ordered the phone for me I have the phone and told me within one to two Bill cycles I wouldn't would receive the credit no credit I'm being charged $500 for a phone I was told would be free stay away from them shady business I did not expect this from T-Mobile I am totally shocked and crushed I've been with him for over 3 years what a shame read more

Been a T-mobile customer for over 10 years and we've never had an issue until we came to this location on Black Friday 2016. Whoever attended us messed up whatever paperwork and it has become an issue that to this date, more than a year later, it hasn't been solved... many back and forth calls to customer service.. hours wasted being on hold for an issue that should have never happened. We've been advised to be careful next time we buy a phone through a store. That we have to make sure that they do their job of sending the promo code or else we would never get the deal and end up paying full price. Anyway. One line has been dealt with and will have to do more calls to fix the other line. Will not recommend coming to this store. read more

Let's talk about Stephanie real quick ! I came in there mad as hell because y'all's T-Mobile call center can't understand shit. They really had ready to switch to any other company HOWEVER ! When I walked in eMobile BEFORE seeing Stephanie no one else greeted me mind you there was a lady at the door taking a bill payment but didn't even greet me any way let me get to the point Stephanie thank you so much for fixing the issue with my sons phone and cutting off the stolen sim I appreciate you for your help it took you 2 mins to do what I been trying to get customer service to do ! thank you read more

Was lookin for a hot spot device & came in here the associate helped me alot!! I was able to obtain the device & you can choose to do through Credit or as a prepaid so I did the Credit & paid 75.00 out the door for 10GB & then I'll pay every month like 47.00 for the service & plus towards the device! I'm so happy! The staff is friendly & very Helpful! You have to wear a mask upon entering though a associate will come out & ask you what you need & you go from there read more

This company would do anything to take your money but they couldn't care less for their customers' needs and would ignore you any time they can and do nothing to help. I highly discourage doing any business with the T-Mobile company. read more

Seriously? More than 45 minutes wait. Didn't even ask us on how can they help us. Every time i go here its the same scenario. They pretend that they dont see us. Just fed up with this crap.. i switched to at&t and I believe i made a better choice.. read more

I came in trying to ask if one of the phones on my account can get the 5G, after being told the phone cannot, I still wanted to change my chip & the guy that received us got caught up on the 5G question he wouldn't listen that I just wanted to change the chip. There was also another employee that I heard yelling to a customer and got frustrated with her. It took him a while to help her with what she wanted. Then after some time, the guy helping me changed his attitude & even made me laugh. It was a roller coaster. read more