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    T-Mobile Experience Store

    3.2 (68 reviews)
    PriceyMobile Phones
    Open 11:00 am - 6:00 pm

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    Aloun S.

    again swapped new phone has to be ms Martha helping me from 10am to 2pm to make sure I got everything fix and transfer to new phone she very knowledgeable what she doing keep up good work I'm super happy with it THANK YOU again 10 thumps up

    Garbage customer service

    Terrible customer service incredibly slow expect an hour wait at opening of day walked in door at 10:10am

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    Photo of Robert C.
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    29 days ago

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    3 months ago

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    6 months ago

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    1 year ago

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    11 months ago

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    2 years ago

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    Photo of Eric B.
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    2 years ago

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    Photo of Mi B.
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    4 years ago

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    3 years ago

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    2 years ago

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    2 years ago

    Just bought a phone. Everyone was friendly and knowledgeable. A special shout out to Remy for her outstanding assistance.

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    1 year ago

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    5 years ago

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    2 years ago

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    Photo of John D.
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    2 years ago

    Great staff here! As soon as you walk in you're greeted. I was able to get my phone fixed under 10 mins no problem!

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    4 years ago

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    3 years ago

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    2 years ago

    They take forever to help customers. It seems common at all T-Mobile stores. I'm seriously considering canceling my service with them

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    Photo of Jay S.
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    3 years ago

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    3 years ago

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    Photo of Erik M.
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    4 years ago

    Quick and excellent customer service at this location! This was probably the most organized location I've ever been to!

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    6 years ago

    Business owner information

    Photo of T-Mobile

    T-Mobile

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    4 years ago

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    4 years ago

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    2 years ago

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    Photo of Lorraine G.
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    7 years ago

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    7 years ago

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    T-Mobile

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    3 years ago

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    7 years ago

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    T-Mobile

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    15 years ago

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    Photo of Perhaps U.
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    6 years ago

    I am going there to make a payment on my account, Javier is very helpful and resolve all my issues.

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    4 years ago

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    Photo of Janeth V.
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    8 years ago

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    4 years ago

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    6 years ago

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    T-Mobile

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    Photo of Peter A.
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    6 years ago

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    Photo of John M.
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    7 years ago

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    5 years ago

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    Page 1 of 2

    T-Mobile Experience Store Reviews in Other Languages

    Ask the Community - T-Mobile Experience Store

    Review Highlights - T-Mobile Experience Store

    I live in North Las Vegas and the t-mobile by my house is not equipped with great staff like the one on flamingo.

    Mentioned in 3 reviews

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    T-Mobile Signature Store

    T-Mobile Signature Store

    3.7(49 reviews)
    2.0 miThe Strip
    $$$
    Virtual estimates
    Shipping

    I recommend this Target bcs of employees like Ethan!!! He was very helpful and professional during…read moreour checkout experience!! He deserves a pat on the back from management for sure!! I recommend this store!! Visiting from Ca.

    This is for the Tmobile employee Angelica that works at the Tmobile store across from the Aria (…read moreshe said it was on the strip) I acutually met her at the Tmobile store on Lavander lane close to the Trade Joes store at the Summerlin Shopping Center. She was absolutley great and reassuring with my issue. My issue was the billing process and there offices I Had been dealing with since september of last year. It has been an unbelieveable nightmare and as I stated to Angelica if TMobile does not want my business I can take it else where I have 10 telephone lines. She was very receptive to my compalaint that TMOBILE once again did not follow thru on there part to reduce my bill as I has going to cancel 6 of the lines and they freaked out overt the phone. Angelica looked up my account and view the internal notes that were made ( BTY you can not get a copy of or take a picture of the notes) that stated on what needed to be done. They did not do it and were threatening me with suspension. Not only is this for business lines but also my wife having a critical health issuce needs to be able to reach out to me at a moments notice and iI have explained that to them multiple times. Angelica got to custoner service and a gentleman by the name of Jay wa very helpful and understanding in this matter and said he will send a ticket at high priority. He said someone will get back to me with an email or call me in a couple of days so far that has not happened but it is the weekend so i will give it till tuesday. Todays date is April 25 2026. I want to thank angeloca for her effort and concerns and her calm demeanor in attending my concerns. When ever i called the TMOBILE center they would laways create a ticket talk to me send me an email and not fully follow up up. Whem i woudl complain again they would create another ticket, it felt like a 3 ring circus with them evey time. If this happens again i will go to another company they will be glad to have me. I have been with Tmobile for over 8 years and before theat cricket they was with them and before that 5 years tithe t mobile. I look forward to continuing this with updates. Angelica thank you. Maurice

    Photos
    T-Mobile Signature Store
    T-Mobile Signature Store
    T-Mobile Signature Store

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    Verizon

    Verizon

    1.0(2 reviews)
    2.1 miThe Strip

    Pretty disappointed not only on myself for choosing this location to sign up into $1,600 worth of…read morephones & service, but in their customer service. I don't know why it didn't cross my mind to look into reviews for this & choose a better location but I didn't. Brand new Samsung phones, bf's slid under his car seat out of his pocket & screen cracked in less than 24 hours of owning it. I know it's his bad (& the phone quality) & understand that more than likely we can't do anything besides use our insurance for another phone BUT I expected a little more sympathy or consideration when reaching out to Jordan (who signed us up) & the store manager..both were rude & didn't want to even attempt to help with the situation; the store manager even hung up on my boyfriend. This is all silly & for such a huge cooperation, I just expected better customer service whether or not something could be done. MAYBE recommending a case for the fragile S7 Edge would ideal Eben people purchase?! I went into this location a few times before signing up..all of the employees just seem out to get money & get people signed up, they don't really care how, why, or to actually care about what they're doing. Be careful coming in here.

    Verizon has a poor business model. It takes your name when you come in and requires you to wait in…read morea queue not sorted by simplicity of transaction. I just wanted another set of protective covers for my phone. I waited 15 minutes while the line did not move at all; there were 15 customers ahead of me when I walked out. I ordered the covers online from Zagg. Also, they should put prices on the items on display, such as phone covers.

    Vertu

    Vertu

    4.2(5 reviews)
    1.7 miThe Strip
    $$$$

    FILTHY RICH. Uh,…read morethat's what you'd have to be to be able to digest the fact that their cheapest mobile phone STARTS at $5,500. That is sickening to me. But it's attractive, good looks get you a long way in this world. The HUGE price tag is justified by: 1. Finished in stainless steel or gold and backed w/flawless leather. 2. Unlocked phone, the ultimate int'l phone, yes works in JAPAN! 3. Case is forged at 850 degrees in an 800 ton press in solid titanium. 4. Keypad is ceramic or stainless steel. 5. Logo crafted from a material used to strengthen industrial drill bits. 6. Sapphire crystal screen, camera lens & flash. 7. Twin side-ported hifi speakers enhanced w/stereo-widening speakers. 8. Ear pillow is crafted from the same ceramic that protects the Space Shuttle. 9. Button connects directly to a Concierge for priority books, help & 411. 10. All contacts are backed-up to secure servers maintained in an ex-military underground bunker. So unnecessary, plus I like to surf the web on the iPhone, sorry Vertu!!!

    This is basically a high fashion phone. Ranging anywhere between $9,000-$500,000…read moreThe gentleman was an African american gentleman, very knowledgeable, friendly, and helpful, very informative. We obviously weren't there to buy one but we were intrigued. So we perked up and asked him questions regarding what makes them so much better...He was very thorough. Even pulled one out and showed us the quality of the product, let us know what it was made from, and how people can go really crazy decking one of these accessory phones out! lol I won't be purchasing one, but am thankful for the quality of help and information that was given to us, and felt I should write about it.

    Photos
    Vertu
    Vertu
    Vertu - A $105,000 phone

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    A $105,000 phone

    Coltan Electronics - 05/15/2023 massage chairs

    Coltan Electronics

    3.4(35 reviews)
    1.9 miThe Strip

    I made a purchase here while visiting Las Vegas and was told I would receive a refund. The business…read moreprinted a receipt stating the refund was issued on March 26, 2026, but the credit was never actually processed back to my card. After waiting several business days with no refund, I had to file a dispute with my credit card company to recover my money. I recommend that other customers carefully review any charges and not rely on verbal refund promises. Keep all documentation.

    Please be aware the "reviews" by people with one review and glowing praises, no profile…read morepicture......probably need to be taken with a grain of salt. This company is BAD NEWS. There is no way this place legitimately earned the 5 star reviews. PLEASE BE WARNED!! That said, the brothers who run this business are .....smooth. I was led to a pair of head phones that were SUPER comfortable and the sound quality was amazing. They pulled up the "Amazon headphones on sale(same headphones) for $499.00.....BUT WAIT!!! Yeah you get the picture. I bought them (half price of course because they are SO NICE), and the headphones I got when I got them home and tried them....were cheaply made and uncomfortable. I thought..."WTH , where are the comfy ones I had on?" I was there for an Animal Expo, and we were staying at the Flamingo...so we stumbled in to the "trap." Also included (because they are so nice) was a phone charger case. 250 dollars....but for you....blah blah. Phone charger case is ok....eh. Not worth the money as there are equal quality less expensive options. However at least they still work. My best friends charging phone case stopped worked a few days after she got home. She is still trying to get the $20.00 lifetime replacement charger. They "include" these plastic cards that are "warranty's"...but no where on their "website" will allow you to register. Buyer Beware. I expect more faceless positive reviews after I post this. My advice....stay away. Scammers.

    Photos
    Coltan Electronics
    Coltan Electronics - What a deal! 05/15/2023

    What a deal! 05/15/2023

    Coltan Electronics - 05/15/2023

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    05/15/2023

    Fones Gone Wild - inside

    Fones Gone Wild

    4.5(162 reviews)
    0.7 miUniversity
    $$

    So one day I was eating at Hobak and snapped a picture of dessert. I was eating my ice cream then…read morethe next thing I know, it melted and landed on the top half of phone... Ever since then I had trouble hearing a normal phone call and had to put everything on speaker lol. So I reached out to Kimbo and he saved the day. Even though they didn't have the speaker parts for an iPhone 6 back in the day so he went out of his way and switched out my defected iPhone part. After switching the parts and scraping the ice cream residue off, I could finally have a normal phone call haha!

    This is a continuation of Erik T review since yelp wouldn't let me exceed over a certain text limit…read more I called Fones Gone Wild and told them that they did not resolve the issues and the phone is continuing to do the same exact things when I left it there to get "fixed" again. He told me that everything was working but it really most likely wasn't. I told them I will not send back the dummy phone unless they give me my refund. The associate told me that he would need me to send back my phone AGAIN to test it AGAIN and take it apart AGAIN to see what's wrong with it. I told them I have proof of it not working and they said it doesn't matter that they need the parts back. They really need parts back that aren't working ?? Seriously? I asked if I can keep the dummy phone and send my phone to my phone provider and see if they can do something about the complete mess Fones Gone Wild done to my phone. The associate told me "let me ask the boss man and see and I'll give you a call back"... todays date is July 23rd 2024 and till this day I have not heard back from them or ANYTHING. And on top of that till this day, I am still using the dummy phone due to my phone still not being completely functional at all. If I can give this place a zero star I most definitely would. I would love to give it a -5 star 100% this is definitely a scam place that you need to stay away from 100%. To be honest, I wouldn't even recommend this place to my worst enemy. Don't go to this place and stay away from it. Thanks for absolutely nothing Fones Gone Wild

    Photos
    Fones Gone Wild - Putting on a concert for our troops.

    Putting on a concert for our troops.

    Fones Gone Wild - Before & After

    Before & After

    Fones Gone Wild - Panda panda panda | done by Kim!

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    Panda panda panda | done by Kim!

    T-Mobile Experience Store - mobilephones - Updated May 2026

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